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Frequently Asked Questions
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An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
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Yes, iCloud makes moving your settings, photos, apps and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup and you’ll be ready to go in minutes.
Don’t have enough iCloud storage to complete a backup? iCloud will grant you enough temporary storage to make sure you can back up your device and get all of your data transferred, free of charge (iOS 15 required).
With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.
If you are switching from Android, you need to download the Move to iOS app first and follow the setup process on your new iPhone.
To learn how to transfer data to your new iPhone, see support.apple.com/en-gb/HT201269 (opens in new window) .
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iPhone 15, iPhone 16e, iPhone 16 and iPhone 16 Pro are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your country here (opens in new window) .
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iPhone models currently sold on apple.com work with compatible networks around the world, including 5G and 4G LTE networks. Check with your home network provider regarding international roaming charges, or purchase a compatible nano-SIM at your destination.
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Apple accepts most credit and debit cards, Net Banking, UPI, and Payment on Delivery. You can also pay in instalments with EMI using an eligible credit or debit card.
During Checkout, you can compare instalment options and select the one that works best for you.
Some payment options may not be available for all products. Subject to card eligibility. Learn more about Apple payment, as well as Terms and Conditions. You can call 00800 040 1966 for more information.
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Apple Trade In makes it easy to get credit towards the purchase of your next device. Simply answer a few questions about your device. Based on what you tell us, we’ll provide an estimated trade-in value and apply it as instant credit to your purchase. If it’s not eligible for credit, you can recycle it for free.
Once we inspect your device and verify its condition, there will be nothing more you need to do. If the condition doesn’t match, a new trade-in value will be provided. You’ll have the option to either accept this revised value or reject it. We’ll work with you to confirm that you still want to move forward with the trade-in.
You can also exchange your device at an Apple Store at the point of purchase, however the trade-in value in store may be different from the estimated trade-in value you received online.
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AppleCare+ is a product that provides priority technical support and hardware coverage, including unlimited incidents of accidental damage protection. Coverage begins on your AppleCare+ purchase date.◊
