What devices are eligible for trade-in?

You can trade in many different Apple devices for trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.

Can I trade in an engraved device?

Yes, engraved Apple products are eligible for trade-in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.

How much will I get for my device?

It depends on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund. Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade-in needs to match what you told us.

Can I get an estimate online, then trade in at an Apple Store?

Yes, the Apple Trade In program is available on apple.com as well as in all our retail stores. A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.

How do I find the serial number on my Apple device?

On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac. If you’re still unable to locate it, there are a few other ways to find your serial number(Opens in a new window). You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac, or Apple Watch.

If I buy a new device online with a trade-in, when is the credit applied?

If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.

How long does the online trade-in process take?

Generally it takes 2 to 3 weeks. Your trade-in device needs to be sent to us within 14 days of when you receive your new device. The sooner we receive your trade-in, the sooner we can verify its condition and process your credit or gift card. It may take 3 to 5 business days for your credit to be processed.

How quickly should I return my device?

Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade-in within this time frame to ensure that you get the estimated value.

How do I send back my device?

We’ll either send you a prepaid trade-in kit or email you drop-off instructions. If we send you a trade-in kit, it will include instructions on how to prepare and package your device. Here’s how to prepare and package your Apple Watch, iPhone, or Android device(Opens in a new window). Here’s how to prepare and package your iPad(Opens in a new window). Here’s how to prepare and package your Mac laptop(Opens in a new window). Here’s how to prepare and package your iMac(Opens in a new window). Here’s how to prepare and package your Mac Pro(Opens in a new window). Here’s how to prepare and package your Mac mini(Opens in a new window).

How do I prepare my device before I trade it in?

If you trade in online, follow these step-by-step instructions on how to prepare your device. Here’s what to do before you trade in your iPhone, iPad, or iPod touch (Opens in a new window) . Here’s what to do before you trade in your Mac (Opens in a new window) . Here’s what to do before you trade in your Apple Watch (Opens in a new window) . If you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device. Here’s how to back up your iPhone, iPad, or iPod touch to iCloud (Opens in a new window) . Here’s how to back up your Mac to iCloud (Opens in a new window) . Here’s how to back up your Apple Watch to iCloud (Opens in a new window) .

How do I turn off Find My?

To turn off Find My on your Apple device: Tap Settings. Tap iCloud. Sign in with your Apple Account, if necessary. Turn off Find My. If you don’t have your physical device, you can turn off Find My via iCloud(Opens in a new window).

How do I transfer my data to my new device?

Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data.

Is there a way to track my trade-in status?

Yes. If you bought a new device online with a trade-in or you’re receiving an Apple Gift Card, you can track your status(Opens in a new window) at any time.

Can I cancel a trade-in?

If you haven’t dropped off or shipped your device yet, you can cancel your trade-in by simply keeping your device. If you’ve already sent us your device, the trade-in can’t be cancelled. However, if you receive a lower revised trade-in value after we’ve inspected your device, you can choose to reject it. If you buy a new device online with a trade-in and return the new device, your trade-in will be cancelled automatically and in some cases it may not be possible to return your device.

Why did I receive a revised trade-in value offer?

If the condition of your device is different from what you described, we’ll provide a revised value. If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade-in and either charge or credit the difference in value to the card you provided. If you reject it, we’ll cancel the trade-in, return your old device, and charge the original trade-in value to your card. If the revised value increases, we’ll automatically increase your trade-in credit.

According to an email, my gift card or my credit was issued, but I haven't received it. What do I do?

Reach out to one of our Specialists via chat(Opens in a new window) or by calling 8000 444 0396.

Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com for free. Items accepted for recycling include the device as well as batteries, cables, cases, monitors, packaging and more. Free recycling is available to our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.

How do I prepare my device for recycling?

Before you send us your device by mail or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple. If you are sending your old device by mail, please note: Devices that contain batteries should be packed in compliance with all applicable laws, regulations, and industry best practices, which typically include the guidelines below: Do not ship loose batteries. Discharge the unit to less than 30%. Do not ship electronics that are disassembled into parts. Do not ship electronics with swollen, damaged, or defective batteries. For whole units, surround the product with at least 2.5 inches of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box. Ship only one device per box.

Trade in with Apple GiveBack

Trade in. Upgrade. Save. Or recycle it for free.

With Apple Trade In, you can get great value for your current device and apply it toward a new one, online or at an Apple Store. If your device isn’t eligible for credit, we’ll recycle it — and any accessories you no longer use — securely and for free. It’s a great deal for you and a great way to protect the earth’s precious resources.

iPhone

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Buy a new iPhone today and get AED 165–AED 1,980 credit when you trade in. footnote ¹

iPhone Trade In Values
Your device	Estimated trade-in value footnote ¹
iPhone 15 Pro Max	Up to AED 1,980
iPhone 15 Pro	Up to AED 1,700
iPhone 15 Plus	Up to AED 1,350
iPhone 15	Up to AED 1,350

See all iPhone values

Shop iPhone

Have a current order with a trade-in?
Check its status

iPhone 16e, back exterior, 2-in-1 camera system, white color, iPhone 16, back exterior, advanced dual-camera system, ultramarine color, iPhone 16 Pro, back and front exterior, pro camera system, Desert Titanium color

`, }, { category: 'watch', title: `

Apple Watch

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Buy a new Apple Watch today and get AED 110–AED 1,020 credit when you trade in. footnote ¹

Apple Watch Trade In Values
Your device	Estimated trade-in value footnote ¹
Apple Watch Ultra 2	Up to AED 1,020
Apple Watch Series 9	Up to AED 470
Apple Watch Ultra	Up to AED 720
Apple Watch Series 8	Up to AED 350

See all Apple Watch values

Shop Apple Watch

Have a current order with a trade-in?
Check its status

`, }, { category: 'ipad', title: `

iPad

`, content: `

Buy a new iPad today and get AED 140–AED 2,500 credit when you trade in. footnote ¹

iPad Trade In Values
Your device	Estimated trade-in value footnote ¹
iPad Pro	Up to AED 2,500
iPad Air	Up to AED 1,450
iPad	Up to AED 740
iPad mini	Up to AED 750

Shop iPad

Have a current order with a trade-in?
Check its status

A 13-inch iPad Pro in Space Black and an 11-inch iPad Air in Silver.

`, }, { category: 'mac', title: `

Mac

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Buy a new Mac today and get AED 140–AED 2,220 credit when you trade in. footnote ¹

Mac Trade In Values
Your device	Estimated trade-in value footnote ¹
MacBook Pro	Up to AED 1,380
MacBook Air	Up to AED 825
iMac	Up to AED 935

See all Mac values

Shop Mac

Have a current order with a trade-in?
Check its status

`, }, { category: 'recycle', title: `

Recycling

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Don’t need it?
We’ll take it.

We’ll recycle your Apple devices, cables, cases, accessories, and other similar electronics for free. You’ll help protect the earth’s precious resources and reduce waste as we work toward a better future for the planet.

Get started