-
ITSM - What is it? Introduction to IT Service Management
https://www.sysaid.com/resources/what-is-itsm
ITSM, or IT service management, is a dynamic way to manage all IT services in a way that meets the needs of a business and mitigate problems. It ensures that a business gets exactly what they want out of their IT service. It does this by creating communication channels that go beyond paper and screens. In this video, you will learn what ITSM is and how it can help businesses of any size. SysAid is a company that can provide the software and training that will allow you to incorporate IT service management into your business.
Today, Sarah will teach you about IT service management in an entertaining and comprehensive way. You do not need to be an IT professional or have a business degree to understand or implement these valuable techniques. Al...
published: 18 Apr 2017
-
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | Simplilearn
🔥ITIL® 4 Foundation Certification Training - https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=BTdsP4WOgVE&utm_medium=DescriptionFirstFold&utm_source=Youtube
This video on IT Service Management Tutorial will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology.
The video on IT Service Management Tutorial covers the following topics:
0:00 - Introduction to IT Service Management Tutorial
0:40 - What is ITIL?
6:00 - What is ITSM?
7:52 - Key concepts of ITSM
17:20 - ITIL service lifecycle.
To learn more about ITIL®, subscribe to our YouTube channel: https://www.youtube.com/user/Simplile...
published: 16 Mar 2020
-
IT Service Management (ITSM) Explained - ITIL
In this video I explain what IT Service Management (ITSM) is, and how it can benefit you and your organization.
*So what is IT Service Management?*
Information Technology Service Management refers to the processes that an organization follows to design, plan, deliver, operate, and control the IT services that are offered to its end-users. IT Service Management is also commonly referred to as ITSM, so you’ll often hear that acronym.
The most common ITSM processes are:
*Incident Management*
This process deals with the management of IT issues that are affecting IT services. An example of an Incident, could be that the WiFi is down within an office building. Incident Management deals with the support and resolution of incidents, ensuring that IT Services are up and running smoothly.
*Serv...
published: 02 Sep 2022
-
Service Operations Management Tutorial and Why ITSM (IT Service Management) Matters?
This Invensis Learning video on "Service Operations Management" explains Service Operations Processes & Functions. It also explains why ITSM is important.
Areas Covered:
1. Introduction
2. Service Operations Processes & Functions
3. Understanding IT Ops & Improving Service Operations (SO)
4. Value of IT to the Business & Service Providers
5. ITSM, IT Modernization, Managing & Delivering IT Services (Includes CSI, Knowledge Management & Succession Planning)
6. How to Maintain Stability While Allowing Change
8 Q&A
#ServiceOperationsManagement #itil4 #ITSM #invensislearning
For more information please visit our website:
https://www.invensislearning.com
Get enroll in ITIL Course:
https://invensislearning.com/itil-4-f...
Trending ITIL Certification Training in UK:
https://invensisle...
published: 19 Jan 2021
-
What is ITSM? | IT Service Management Explained | ITSM Made Easy 1/5
Signup for Free Trial- https://bit.ly/3HeCGsu
What is ITSM?
ITSM or IT Service Management refers to all the activities involved in planning, designing, delivering, supporting, and managing the entire lifecycle of IT services in an organization.
The most common perception is that IT service management is just IT support. But ITSM extends way beyond resolving everyday IT issues. Imagine any piece of technology you use at work on a daily basis—your laptop, the printers, that pair of headphones, those million password resets, and application access. They are all services provided by your IT team.
IT service management or ITSM is the practice of managing an entire collection of activities related to these IT services. According to ITIL, the best practices framework, ITSM includes core practic...
published: 03 Mar 2016
-
ITIL In 1 Minute | What Is ITIL? | ITIL Tutorial For Beginners | ITIL Foundation | Simplilearn
🔥ITIL® 4 Foundation Certification Training - https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=wgnpfMK8vDk&utm_medium=DescriptionFirstFold&utm_source=Youtube
This short video on ITIL will help you understand what ITIL is and why it is widely adopted today. ITIL, or Information Technology Infrastructure Library, is a framework for IT service management (ITSM) that aligns IT services with the business's needs.
To learn more about ITIL®, subscribe to our YouTube channel: https://www.youtube.com/user/Simplilearn?sub_confirmation=1
Watch more videos on ITIL®: https://www.youtube.com/watch?v=8jyD53vtp0I&list=PLEiEAq2VkUULCGKcQrKdlaJ0o2xgeQdoa
#ITIL #WhatIsITIL #ITILExplained #ITILFoundation #ITILProcess #ITILTutorialForBeginners #ITILFoundation #ITILCou...
published: 23 Sep 2021
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Introduction to IT Service Management (ITSM) in ServiceNow
ServiceNow’s ITSM is built to transform the impact, speed, and delivery of IT. The module allows enterprises to consolidate their systems into one powerful solution to increase productivity, achieve new insights, and deliver services that amaze users.
ServiceNow experts explain how to turn ITSM into an enterprise superpower.
Learn about our services: https://www.glidefast.com/implementations
___________________________________________________________________
GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects.
» Contact sales: https://www.glidefast.com/contact
» Learn more: https://www.glidefast.com
» Subscribe to our channel: ...
published: 23 Jul 2020
-
ServiceNow IT Service Management Overview Video
ServiceNow ITSM
Ignite agent productivity: See how ServiceNow ITSM boosts IT agent productivity with machine learning and purpose-built workspaces. Less than 2 minutes long.
published: 04 Apr 2023
-
Jira Service Management - Queues
Queues are filtered requests made for your agents to resolve with agreed SLA. Project administrators can manage these queues and modify them. They help your agents to tackle on more critical requests.
#jiraservicemanagement #atlassian #atlassiancloud
published: 01 Oct 2024
-
Project Management vs. Service Management (PMP vs ITIL®)
Are you confused about the differences between IT Project Management and IT Service Management? Looking to pursue an ITIL® or PMP certification, but not sure which one is right for you? Join Chris in this episode to learn about the different career paths, certifications, and processes that set these two amazing fields apart.
Introduction: 00:00
Definitions: 00:57
Overview: 01:50
Example: 04:20
KPIs:
Project Management: 05:40
Service Management: 6:20
Career Path Differences
Project Management: 07:24
Service Management: 07:58
Certification Differences
Project Management Certs: 09:10
Service Management Certs: 11:50
Bottom Line: 13:52
Looking for ITIL® or PMP training? Start learning today with ITProTV:
https://go.itpro.tv/courses-itil
https://go.itpro.tv/courses-pmp
Connect with Chris:...
published: 13 Feb 2021
5:01
ITSM - What is it? Introduction to IT Service Management
https://www.sysaid.com/resources/what-is-itsm
ITSM, or IT service management, is a dynamic way to manage all IT services in a way that meets the needs of a busi...
https://www.sysaid.com/resources/what-is-itsm
ITSM, or IT service management, is a dynamic way to manage all IT services in a way that meets the needs of a business and mitigate problems. It ensures that a business gets exactly what they want out of their IT service. It does this by creating communication channels that go beyond paper and screens. In this video, you will learn what ITSM is and how it can help businesses of any size. SysAid is a company that can provide the software and training that will allow you to incorporate IT service management into your business.
Today, Sarah will teach you about IT service management in an entertaining and comprehensive way. You do not need to be an IT professional or have a business degree to understand or implement these valuable techniques. All you need is a desire to save money and help your business run more efficiently.
Many ITSM techniques provided by SysAid, come from ITIL. ITIL is a set of practices that were compiled into several books in 1989. Certain strategies of IT service management are likely already in practice in your business. Some of these may include incident management and request fulfillment.
Without ITSM, your business is likely suffering from activities that are inconsistently undertaken, only done when you have extra time. Some other common problem that this can fix are processes that are not formalized, interconnected, or haven't incorporated the industry best practices. Additionally, SysAid provides fit-for-purpose ITSM technology, making all aspects of your IT service faster and less manually intensive.
---
Check out SysAid’s help desk and ITSM software: https://www.sysaid.com/
Check us out on social:
Twitter - https://twitter.com/sysaid and https://twitter.com/Joe_the_IT_guy
Facebook - https://www.facebook.com/SysAidIT
Google Plus - https://plus.google.com/+sysaid
LinkedIn - http://www.linkedin.com/company/sysaid-technologies-ltd
https://wn.com/Itsm_What_Is_It_Introduction_To_It_Service_Management
https://www.sysaid.com/resources/what-is-itsm
ITSM, or IT service management, is a dynamic way to manage all IT services in a way that meets the needs of a business and mitigate problems. It ensures that a business gets exactly what they want out of their IT service. It does this by creating communication channels that go beyond paper and screens. In this video, you will learn what ITSM is and how it can help businesses of any size. SysAid is a company that can provide the software and training that will allow you to incorporate IT service management into your business.
Today, Sarah will teach you about IT service management in an entertaining and comprehensive way. You do not need to be an IT professional or have a business degree to understand or implement these valuable techniques. All you need is a desire to save money and help your business run more efficiently.
Many ITSM techniques provided by SysAid, come from ITIL. ITIL is a set of practices that were compiled into several books in 1989. Certain strategies of IT service management are likely already in practice in your business. Some of these may include incident management and request fulfillment.
Without ITSM, your business is likely suffering from activities that are inconsistently undertaken, only done when you have extra time. Some other common problem that this can fix are processes that are not formalized, interconnected, or haven't incorporated the industry best practices. Additionally, SysAid provides fit-for-purpose ITSM technology, making all aspects of your IT service faster and less manually intensive.
---
Check out SysAid’s help desk and ITSM software: https://www.sysaid.com/
Check us out on social:
Twitter - https://twitter.com/sysaid and https://twitter.com/Joe_the_IT_guy
Facebook - https://www.facebook.com/SysAidIT
Google Plus - https://plus.google.com/+sysaid
LinkedIn - http://www.linkedin.com/company/sysaid-technologies-ltd
- published: 18 Apr 2017
- views: 392652
53:33
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | Simplilearn
🔥ITIL® 4 Foundation Certification Training - https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=BTdsP4WOgVE&utm_medium=Des...
🔥ITIL® 4 Foundation Certification Training - https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=BTdsP4WOgVE&utm_medium=DescriptionFirstFold&utm_source=Youtube
This video on IT Service Management Tutorial will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology.
The video on IT Service Management Tutorial covers the following topics:
0:00 - Introduction to IT Service Management Tutorial
0:40 - What is ITIL?
6:00 - What is ITSM?
7:52 - Key concepts of ITSM
17:20 - ITIL service lifecycle.
To learn more about ITIL®, subscribe to our YouTube channel: https://www.youtube.com/user/Simplilearn?sub_confirmation=1
To access the slides, click here: https://www.slideshare.net/Simplilearn/it-service-management-tutorial-what-is-itsm-itil-foundation-training-simplilearn
Watch more videos on ITIL®: https://www.youtube.com/watch?v=8jyD53vtp0I&list=PLEiEAq2VkUULCGKcQrKdlaJ0o2xgeQdoa
#ITServiceManagementTutorial #ITServiceManagement #WhatIsITSM #ITSM #ITSMExplained #ITILV4 #ITILTrainingVideos #ITILFoundation #ITILTrainingVideos #ITILCertification #ITILCourse #Simplilearn
✅About ITIL® 4 Foundation Certification Training Course
This ITIL certification introduces learners to ITIL V4 Certification, the newest version of the ITIL 4 exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification training will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.
✅ITIL Certification Course Overview
This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
✅ITIL Training Key Features
19 PDUs for self-paced learning
22 PDUs for online classroom flexi pass offered
30 chapter-end quizzes and 2 industry case studies
Four simulation exams
Exam voucher included
✅Benefits
The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.
✅Eligibility
This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
✅Pre-requisites
Learners need to possess an undergraduate degree or a high school diploma.
Learn more at: https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=IT-Service-Management-BTdsP4WOgVE&utm_medium=description&utm_source=youtube
🔥🔥 Interested in Attending Live Classes? Call Us: IN - 18002127688 / US - +18445327688
https://wn.com/It_Service_Management_Tutorial_|_What_Is_Itsm_|_Itil_Foundation_Training_|_Simplilearn
🔥ITIL® 4 Foundation Certification Training - https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=BTdsP4WOgVE&utm_medium=DescriptionFirstFold&utm_source=Youtube
This video on IT Service Management Tutorial will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology.
The video on IT Service Management Tutorial covers the following topics:
0:00 - Introduction to IT Service Management Tutorial
0:40 - What is ITIL?
6:00 - What is ITSM?
7:52 - Key concepts of ITSM
17:20 - ITIL service lifecycle.
To learn more about ITIL®, subscribe to our YouTube channel: https://www.youtube.com/user/Simplilearn?sub_confirmation=1
To access the slides, click here: https://www.slideshare.net/Simplilearn/it-service-management-tutorial-what-is-itsm-itil-foundation-training-simplilearn
Watch more videos on ITIL®: https://www.youtube.com/watch?v=8jyD53vtp0I&list=PLEiEAq2VkUULCGKcQrKdlaJ0o2xgeQdoa
#ITServiceManagementTutorial #ITServiceManagement #WhatIsITSM #ITSM #ITSMExplained #ITILV4 #ITILTrainingVideos #ITILFoundation #ITILTrainingVideos #ITILCertification #ITILCourse #Simplilearn
✅About ITIL® 4 Foundation Certification Training Course
This ITIL certification introduces learners to ITIL V4 Certification, the newest version of the ITIL 4 exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification training will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.
✅ITIL Certification Course Overview
This ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
✅ITIL Training Key Features
19 PDUs for self-paced learning
22 PDUs for online classroom flexi pass offered
30 chapter-end quizzes and 2 industry case studies
Four simulation exams
Exam voucher included
✅Benefits
The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.
✅Eligibility
This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
✅Pre-requisites
Learners need to possess an undergraduate degree or a high school diploma.
Learn more at: https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=IT-Service-Management-BTdsP4WOgVE&utm_medium=description&utm_source=youtube
🔥🔥 Interested in Attending Live Classes? Call Us: IN - 18002127688 / US - +18445327688
- published: 16 Mar 2020
- views: 131924
4:51
IT Service Management (ITSM) Explained - ITIL
In this video I explain what IT Service Management (ITSM) is, and how it can benefit you and your organization.
*So what is IT Service Management?*
Information...
In this video I explain what IT Service Management (ITSM) is, and how it can benefit you and your organization.
*So what is IT Service Management?*
Information Technology Service Management refers to the processes that an organization follows to design, plan, deliver, operate, and control the IT services that are offered to its end-users. IT Service Management is also commonly referred to as ITSM, so you’ll often hear that acronym.
The most common ITSM processes are:
*Incident Management*
This process deals with the management of IT issues that are affecting IT services. An example of an Incident, could be that the WiFi is down within an office building. Incident Management deals with the support and resolution of incidents, ensuring that IT Services are up and running smoothly.
*Service Request Management*
This process deals with fulfilling IT requests, whether it’s for hardware, software, or access to a network drive. All of these are good examples of typical service requests.
*Problem Management*
This process deals with identifying and managing the underlying causes behind incidents. The Problem Management process is usually carried out alongside the Incident Management process. Problem Management also includes root cause analysis, which is the process of identifying and resolving the root cause of a problem.
*Change Management*
This process deals with the planning, tracking, and rolling out of IT changes across an organization. Change Management allows IT organizations to properly plan for the implementation of IT changes, whilst assessing the potential risks. An example of a Change could be upgrading a SQL database to the latest version. If the upgrade fails, then one or more IT services will most likely be affected. This is an example of a common Change Request.
*What is ITIL?*
ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. ITIL is a framework that provides guidance on the planning, delivery, and management of IT services to ensure they are efficient, effective, and meet the needs of the organization.
Presented by: Laurence Tindall
#IncidentManagement #ITIL #itservicemanagement #itsm #itam #ham #hardwareassetmanagement
https://wn.com/It_Service_Management_(Itsm)_Explained_Itil
In this video I explain what IT Service Management (ITSM) is, and how it can benefit you and your organization.
*So what is IT Service Management?*
Information Technology Service Management refers to the processes that an organization follows to design, plan, deliver, operate, and control the IT services that are offered to its end-users. IT Service Management is also commonly referred to as ITSM, so you’ll often hear that acronym.
The most common ITSM processes are:
*Incident Management*
This process deals with the management of IT issues that are affecting IT services. An example of an Incident, could be that the WiFi is down within an office building. Incident Management deals with the support and resolution of incidents, ensuring that IT Services are up and running smoothly.
*Service Request Management*
This process deals with fulfilling IT requests, whether it’s for hardware, software, or access to a network drive. All of these are good examples of typical service requests.
*Problem Management*
This process deals with identifying and managing the underlying causes behind incidents. The Problem Management process is usually carried out alongside the Incident Management process. Problem Management also includes root cause analysis, which is the process of identifying and resolving the root cause of a problem.
*Change Management*
This process deals with the planning, tracking, and rolling out of IT changes across an organization. Change Management allows IT organizations to properly plan for the implementation of IT changes, whilst assessing the potential risks. An example of a Change could be upgrading a SQL database to the latest version. If the upgrade fails, then one or more IT services will most likely be affected. This is an example of a common Change Request.
*What is ITIL?*
ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. ITIL is a framework that provides guidance on the planning, delivery, and management of IT services to ensure they are efficient, effective, and meet the needs of the organization.
Presented by: Laurence Tindall
#IncidentManagement #ITIL #itservicemanagement #itsm #itam #ham #hardwareassetmanagement
- published: 02 Sep 2022
- views: 20756
48:34
Service Operations Management Tutorial and Why ITSM (IT Service Management) Matters?
This Invensis Learning video on "Service Operations Management" explains Service Operations Processes & Functions. It also explains why ITSM is important.
Area...
This Invensis Learning video on "Service Operations Management" explains Service Operations Processes & Functions. It also explains why ITSM is important.
Areas Covered:
1. Introduction
2. Service Operations Processes & Functions
3. Understanding IT Ops & Improving Service Operations (SO)
4. Value of IT to the Business & Service Providers
5. ITSM, IT Modernization, Managing & Delivering IT Services (Includes CSI, Knowledge Management & Succession Planning)
6. How to Maintain Stability While Allowing Change
8 Q&A
#ServiceOperationsManagement #itil4 #ITSM #invensislearning
For more information please visit our website:
https://www.invensislearning.com
Get enroll in ITIL Course:
https://invensislearning.com/itil-4-f...
Trending ITIL Certification Training in UK:
https://invensislearning.com/gb/itil-...
Trending ITIL Certification Training in Australia:
https://invensislearning.com/au/itil-...
Follow us on:
Facebook: https://www.facebook.com/invensislearn
LinkedIn: https://www.linkedin.com/company/inve...
Twitter: https://twitter.com/InvensisElearn
🔔 Subscribe to our channel:
https://www.youtube.com/channel/UCq4xOlJ4xz6Fw7WcbFkrsUQ
Invensis Learning is a pioneer in providing globally recognized certification training courses for individuals and enterprises worldwide. We have trained and certified 15,000+ professionals from 50+ courses through multiple training delivery modes. Participants will get live classes which will be delivered by experienced trainers. Upon enrolment, you will get lifetime access to a Learning Management System which will contain all class resources like recordings, mock exams, assignments.
https://wn.com/Service_Operations_Management_Tutorial_And_Why_Itsm_(It_Service_Management)_Matters
This Invensis Learning video on "Service Operations Management" explains Service Operations Processes & Functions. It also explains why ITSM is important.
Areas Covered:
1. Introduction
2. Service Operations Processes & Functions
3. Understanding IT Ops & Improving Service Operations (SO)
4. Value of IT to the Business & Service Providers
5. ITSM, IT Modernization, Managing & Delivering IT Services (Includes CSI, Knowledge Management & Succession Planning)
6. How to Maintain Stability While Allowing Change
8 Q&A
#ServiceOperationsManagement #itil4 #ITSM #invensislearning
For more information please visit our website:
https://www.invensislearning.com
Get enroll in ITIL Course:
https://invensislearning.com/itil-4-f...
Trending ITIL Certification Training in UK:
https://invensislearning.com/gb/itil-...
Trending ITIL Certification Training in Australia:
https://invensislearning.com/au/itil-...
Follow us on:
Facebook: https://www.facebook.com/invensislearn
LinkedIn: https://www.linkedin.com/company/inve...
Twitter: https://twitter.com/InvensisElearn
🔔 Subscribe to our channel:
https://www.youtube.com/channel/UCq4xOlJ4xz6Fw7WcbFkrsUQ
Invensis Learning is a pioneer in providing globally recognized certification training courses for individuals and enterprises worldwide. We have trained and certified 15,000+ professionals from 50+ courses through multiple training delivery modes. Participants will get live classes which will be delivered by experienced trainers. Upon enrolment, you will get lifetime access to a Learning Management System which will contain all class resources like recordings, mock exams, assignments.
- published: 19 Jan 2021
- views: 11588
2:45
What is ITSM? | IT Service Management Explained | ITSM Made Easy 1/5
Signup for Free Trial- https://bit.ly/3HeCGsu
What is ITSM?
ITSM or IT Service Management refers to all the activities involved in planning, designing, deliveri...
Signup for Free Trial- https://bit.ly/3HeCGsu
What is ITSM?
ITSM or IT Service Management refers to all the activities involved in planning, designing, delivering, supporting, and managing the entire lifecycle of IT services in an organization.
The most common perception is that IT service management is just IT support. But ITSM extends way beyond resolving everyday IT issues. Imagine any piece of technology you use at work on a daily basis—your laptop, the printers, that pair of headphones, those million password resets, and application access. They are all services provided by your IT team.
IT service management or ITSM is the practice of managing an entire collection of activities related to these IT services. According to ITIL, the best practices framework, ITSM includes core practices and modules like incident, problem, change, and release management, asset management, SLA management, service catalog, self-service portal, knowledge management, software asset and license management, IT project management, IT operations management, and enterprise service management.
ITSM is important for a variety of reasons. Implementing ITSM can help regularise processes through structured delivery and documentation. ITSM implementation also helps in saving costs by building a predictable IT org. Implementing ITSM for business benefits by bringing actionable IT insights to the business that help in decision making. Here are the most common benefits of ITSM:
* Reduce IT costs
* Improve the quality of service
* Improve customer satisfaction
* Improve governance and reduce risk
* Increase competitive advantage
* Improve flexibility
* Increase agility for new IT services
This is the first video in the #ITSM101 tutorial series. Watch the entire playlist to gain a complete understanding of ITSM, and why it’s important for your business. Stay tuned and subscribe to our channel for more ITSM content.
Timeline:
0:00 Introduction
0:17 What is ITSM?
1:11 Why ITSM is important?
1:27 How ITSM can help grow a company?
1:41 ITSM Process
Read more about ITSM here: https://bit.ly/3HeCGsu
Explore Freshservice ITSM here: https://bit.ly/3MLQDzc
#Freshservice #ITSM #itservicemanagement #whatisITSM
https://wn.com/What_Is_Itsm_|_It_Service_Management_Explained_|_Itsm_Made_Easy_1_5
Signup for Free Trial- https://bit.ly/3HeCGsu
What is ITSM?
ITSM or IT Service Management refers to all the activities involved in planning, designing, delivering, supporting, and managing the entire lifecycle of IT services in an organization.
The most common perception is that IT service management is just IT support. But ITSM extends way beyond resolving everyday IT issues. Imagine any piece of technology you use at work on a daily basis—your laptop, the printers, that pair of headphones, those million password resets, and application access. They are all services provided by your IT team.
IT service management or ITSM is the practice of managing an entire collection of activities related to these IT services. According to ITIL, the best practices framework, ITSM includes core practices and modules like incident, problem, change, and release management, asset management, SLA management, service catalog, self-service portal, knowledge management, software asset and license management, IT project management, IT operations management, and enterprise service management.
ITSM is important for a variety of reasons. Implementing ITSM can help regularise processes through structured delivery and documentation. ITSM implementation also helps in saving costs by building a predictable IT org. Implementing ITSM for business benefits by bringing actionable IT insights to the business that help in decision making. Here are the most common benefits of ITSM:
* Reduce IT costs
* Improve the quality of service
* Improve customer satisfaction
* Improve governance and reduce risk
* Increase competitive advantage
* Improve flexibility
* Increase agility for new IT services
This is the first video in the #ITSM101 tutorial series. Watch the entire playlist to gain a complete understanding of ITSM, and why it’s important for your business. Stay tuned and subscribe to our channel for more ITSM content.
Timeline:
0:00 Introduction
0:17 What is ITSM?
1:11 Why ITSM is important?
1:27 How ITSM can help grow a company?
1:41 ITSM Process
Read more about ITSM here: https://bit.ly/3HeCGsu
Explore Freshservice ITSM here: https://bit.ly/3MLQDzc
#Freshservice #ITSM #itservicemanagement #whatisITSM
- published: 03 Mar 2016
- views: 53339
1:18
ITIL In 1 Minute | What Is ITIL? | ITIL Tutorial For Beginners | ITIL Foundation | Simplilearn
🔥ITIL® 4 Foundation Certification Training - https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=wgnpfMK8vDk&utm_medium=Des...
🔥ITIL® 4 Foundation Certification Training - https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=wgnpfMK8vDk&utm_medium=DescriptionFirstFold&utm_source=Youtube
This short video on ITIL will help you understand what ITIL is and why it is widely adopted today. ITIL, or Information Technology Infrastructure Library, is a framework for IT service management (ITSM) that aligns IT services with the business's needs.
To learn more about ITIL®, subscribe to our YouTube channel: https://www.youtube.com/user/Simplilearn?sub_confirmation=1
Watch more videos on ITIL®: https://www.youtube.com/watch?v=8jyD53vtp0I&list=PLEiEAq2VkUULCGKcQrKdlaJ0o2xgeQdoa
#ITIL #WhatIsITIL #ITILExplained #ITILFoundation #ITILProcess #ITILTutorialForBeginners #ITILFoundation #ITILCourse #Simplilearn
🔥Explore Our Certification Courses: https://www.simplilearn.com?utm_campaign=ITILIn1Min-wgnpfMK8vDk&utm_medium=Description&utm_source=youtube
✅About ITIL 4 Managing Professional Program
This ITIL® Managing Professional (MP) Master’s Program provides practical and technical knowledge to pass the ITIL Managing Professional exam and obtain ITIL Managing Professional designation. This program covers the key concepts necessary to run IT-enabled products, services, teams, and workflows.
✅Program objectives
The ITIL framework was developed as a source of best practices for service management and is used globally by organizations to establish and improve their IT operations. ITIL 4 is the latest version of the world’s most popular ITSM framework. This ITIL Managing Professional program will take you through the following four ITIL modules to help you achieve the ITIL Managing Professional (MP) designation.
ITIL 4 Strategist: Direct, Plan, and Improve
ITIL 4 Specialist: Create, Deliver, and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High-Velocity IT
✅Prerequisite
Learners need to possess an undergraduate degree or a high school diploma in any discipline, as may be prevalent and accepted in their respective country of residence and/or work.Passed the ITIL 4 Foundation examination.
👉 Learn More at : https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=ITILIn1Min-wgnpfMK8vDk&utm_medium=Description&utm_source=youtube
🔥🔥 Interested in Attending Live Classes? Call Us: IN - 18002127688 / US - +18445327688
https://wn.com/Itil_In_1_Minute_|_What_Is_Itil_|_Itil_Tutorial_For_Beginners_|_Itil_Foundation_|_Simplilearn
🔥ITIL® 4 Foundation Certification Training - https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=wgnpfMK8vDk&utm_medium=DescriptionFirstFold&utm_source=Youtube
This short video on ITIL will help you understand what ITIL is and why it is widely adopted today. ITIL, or Information Technology Infrastructure Library, is a framework for IT service management (ITSM) that aligns IT services with the business's needs.
To learn more about ITIL®, subscribe to our YouTube channel: https://www.youtube.com/user/Simplilearn?sub_confirmation=1
Watch more videos on ITIL®: https://www.youtube.com/watch?v=8jyD53vtp0I&list=PLEiEAq2VkUULCGKcQrKdlaJ0o2xgeQdoa
#ITIL #WhatIsITIL #ITILExplained #ITILFoundation #ITILProcess #ITILTutorialForBeginners #ITILFoundation #ITILCourse #Simplilearn
🔥Explore Our Certification Courses: https://www.simplilearn.com?utm_campaign=ITILIn1Min-wgnpfMK8vDk&utm_medium=Description&utm_source=youtube
✅About ITIL 4 Managing Professional Program
This ITIL® Managing Professional (MP) Master’s Program provides practical and technical knowledge to pass the ITIL Managing Professional exam and obtain ITIL Managing Professional designation. This program covers the key concepts necessary to run IT-enabled products, services, teams, and workflows.
✅Program objectives
The ITIL framework was developed as a source of best practices for service management and is used globally by organizations to establish and improve their IT operations. ITIL 4 is the latest version of the world’s most popular ITSM framework. This ITIL Managing Professional program will take you through the following four ITIL modules to help you achieve the ITIL Managing Professional (MP) designation.
ITIL 4 Strategist: Direct, Plan, and Improve
ITIL 4 Specialist: Create, Deliver, and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High-Velocity IT
✅Prerequisite
Learners need to possess an undergraduate degree or a high school diploma in any discipline, as may be prevalent and accepted in their respective country of residence and/or work.Passed the ITIL 4 Foundation examination.
👉 Learn More at : https://www.simplilearn.com/it-service-management/itil-foundation-training?utm_campaign=ITILIn1Min-wgnpfMK8vDk&utm_medium=Description&utm_source=youtube
🔥🔥 Interested in Attending Live Classes? Call Us: IN - 18002127688 / US - +18445327688
- published: 23 Sep 2021
- views: 271622
1:44
Introduction to IT Service Management (ITSM) in ServiceNow
ServiceNow’s ITSM is built to transform the impact, speed, and delivery of IT. The module allows enterprises to consolidate their systems into one powerful solu...
ServiceNow’s ITSM is built to transform the impact, speed, and delivery of IT. The module allows enterprises to consolidate their systems into one powerful solution to increase productivity, achieve new insights, and deliver services that amaze users.
ServiceNow experts explain how to turn ITSM into an enterprise superpower.
Learn about our services: https://www.glidefast.com/implementations
___________________________________________________________________
GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects.
» Contact sales: https://www.glidefast.com/contact
» Learn more: https://www.glidefast.com
» Subscribe to our channel: https://www.youtube.com/channel/UCZNM56LyLhmba73FtDsyaAw
» Discover more insider knowledge: https://www.glidefast.com/blog
Follow us on social media!
» LinkedIn: https://www.linkedin.com/company/glidefast
» Twitter: https://www.twitter.com/glidefast
» Instagram: https://www.instagram.com/glidefast
» Facebook: https://www.facebook.com/glidefast
https://wn.com/Introduction_To_It_Service_Management_(Itsm)_In_Servicenow
ServiceNow’s ITSM is built to transform the impact, speed, and delivery of IT. The module allows enterprises to consolidate their systems into one powerful solution to increase productivity, achieve new insights, and deliver services that amaze users.
ServiceNow experts explain how to turn ITSM into an enterprise superpower.
Learn about our services: https://www.glidefast.com/implementations
___________________________________________________________________
GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects.
» Contact sales: https://www.glidefast.com/contact
» Learn more: https://www.glidefast.com
» Subscribe to our channel: https://www.youtube.com/channel/UCZNM56LyLhmba73FtDsyaAw
» Discover more insider knowledge: https://www.glidefast.com/blog
Follow us on social media!
» LinkedIn: https://www.linkedin.com/company/glidefast
» Twitter: https://www.twitter.com/glidefast
» Instagram: https://www.instagram.com/glidefast
» Facebook: https://www.facebook.com/glidefast
- published: 23 Jul 2020
- views: 19532
1:44
ServiceNow IT Service Management Overview Video
ServiceNow ITSM
Ignite agent productivity: See how ServiceNow ITSM boosts IT agent productivity with machine learning and purpose-built workspaces. Less than 2 ...
ServiceNow ITSM
Ignite agent productivity: See how ServiceNow ITSM boosts IT agent productivity with machine learning and purpose-built workspaces. Less than 2 minutes long.
https://wn.com/Servicenow_It_Service_Management_Overview_Video
ServiceNow ITSM
Ignite agent productivity: See how ServiceNow ITSM boosts IT agent productivity with machine learning and purpose-built workspaces. Less than 2 minutes long.
- published: 04 Apr 2023
- views: 10602
10:30
Jira Service Management - Queues
Queues are filtered requests made for your agents to resolve with agreed SLA. Project administrators can manage these queues and modify them. They help your age...
Queues are filtered requests made for your agents to resolve with agreed SLA. Project administrators can manage these queues and modify them. They help your agents to tackle on more critical requests.
#jiraservicemanagement #atlassian #atlassiancloud
https://wn.com/Jira_Service_Management_Queues
Queues are filtered requests made for your agents to resolve with agreed SLA. Project administrators can manage these queues and modify them. They help your agents to tackle on more critical requests.
#jiraservicemanagement #atlassian #atlassiancloud
- published: 01 Oct 2024
- views: 32
14:23
Project Management vs. Service Management (PMP vs ITIL®)
Are you confused about the differences between IT Project Management and IT Service Management? Looking to pursue an ITIL® or PMP certification, but not sure wh...
Are you confused about the differences between IT Project Management and IT Service Management? Looking to pursue an ITIL® or PMP certification, but not sure which one is right for you? Join Chris in this episode to learn about the different career paths, certifications, and processes that set these two amazing fields apart.
Introduction: 00:00
Definitions: 00:57
Overview: 01:50
Example: 04:20
KPIs:
Project Management: 05:40
Service Management: 6:20
Career Path Differences
Project Management: 07:24
Service Management: 07:58
Certification Differences
Project Management Certs: 09:10
Service Management Certs: 11:50
Bottom Line: 13:52
Looking for ITIL® or PMP training? Start learning today with ITProTV:
https://go.itpro.tv/courses-itil
https://go.itpro.tv/courses-pmp
Connect with Chris:
LinkedIn: https://www.linkedin.com/in/cward23/
Chris: https://twitter.com/Chris_ITIL
#projectmanagement #servicemanagement #itilvspmp
https://wn.com/Project_Management_Vs._Service_Management_(Pmp_Vs_Itil®)
Are you confused about the differences between IT Project Management and IT Service Management? Looking to pursue an ITIL® or PMP certification, but not sure which one is right for you? Join Chris in this episode to learn about the different career paths, certifications, and processes that set these two amazing fields apart.
Introduction: 00:00
Definitions: 00:57
Overview: 01:50
Example: 04:20
KPIs:
Project Management: 05:40
Service Management: 6:20
Career Path Differences
Project Management: 07:24
Service Management: 07:58
Certification Differences
Project Management Certs: 09:10
Service Management Certs: 11:50
Bottom Line: 13:52
Looking for ITIL® or PMP training? Start learning today with ITProTV:
https://go.itpro.tv/courses-itil
https://go.itpro.tv/courses-pmp
Connect with Chris:
LinkedIn: https://www.linkedin.com/in/cward23/
Chris: https://twitter.com/Chris_ITIL
#projectmanagement #servicemanagement #itilvspmp
- published: 13 Feb 2021
- views: 14436