-
THE CALL CENTRE | Omeleto
A call center agent connects with a customer.
THE CALL CENTRE is used with permission from Louisa Connolly-Burnham. Learn more at https://twitter.com/louisacburnham.
Paige works at a call center for a life insurance company in north London. Introverted and unassuming, she works in a drab building, her job is unchallenging and she longs for a sense of connection that seems to elude her.
One day, however, she gets on a call with David, a customer who proves unexpectedly charming and seductive over the phone. Though there is nothing overtly forward or provocative about the phone call, there is a frisson of desire there -- one that catches fire in Paige's imagination.
Convinced that there is something more to pursue, she decides to break all the rules of her workplace and seek him out. B...
published: 29 Apr 2020
-
Call Center Sounds - Work From Home - Office - Ambience
Download Here: https://sellfy.com/p/KvmN/#
The sounds of a Call Center. Perfect for working from home or when you need an office environment. Enjoy.
published: 24 Apr 2016
-
Absurd call centre rules - Call Centre
Rowan has decided to start a call centre at Playtech - but his rules are absurd.
Huge thanks to Playtech for letting us film at their amazing store!
SUPPORT US ON PATREON - https://bit.ly/36Hg7ZY
ALL SOCIALS - https://linktr.ee/vldl
TWITCH - https://www.twitch.tv/team/vldl
MERCH - https://vldl.shop
SONGS - https://bit.ly/2OBeB4O
SERIES PLAYLISTS
Epic NPC Man: http://bit.ly/NPCman
Bored: http://bit.ly/VLDLbored
PUBG Logic: http://bit.ly/PUBGlogic
FPS Logic: http://bit.ly/FPSlogic
Souls Logic: http://bit.ly/Soulslogic
Music Videos: http://bit.ly/VLDLmusicvids
Wildcards: http://bit.ly/VLDLwildcard
published: 28 Jun 2021
-
If Call Center Employees Were Honest
Yes, I know how long you’ve been holding and I don’t care.
Check out more awesome BuzzFeedYellow videos!
http://bit.ly/YTbuzzfeedyellow
MUSIC
Cheezo Cha Cha
Licensed via Warner Chappell Production Music Inc.
Made by BFMP www.buzzfeed.com/videoteam
VIDEO
Film Footage courtesy of Shutterstock, Inc.
Used with Permission
GET MORE BUZZFEED
www.buzzfeed.com/videoteam
www.facebook.com/buzzfeedvideo
www.instagram.com/buzzfeedvideo
www.buzzfeed.com/video
www.youtube.com/buzzfeedvideo
www.youtube.com/buzzfeedyellow
www.youtube.com/buzzfeedblue
www.youtube.com/buzzfeedviolet
BUZZFEED YELLOW
More fun, inspiring, interesting videos from the BuzzFeed crew. New videos posted daily! Subscribe for more BuzzFeedYellow! http://bit.ly/YTbuzzfeedyellow
published: 13 Aug 2015
-
Don't Work In Call Centres [RANT]
This video is half me testing the rant format and half wanting to voice the hell I went through working in the worst "career" I have ever experienced.
If you guys want to see more rants on the channel then say so, looking for genuine feedback, and be honest, I'm a big boy, I can take criticism just as well as I take it up the bum.
published: 17 Oct 2016
-
Call Centres
Don't mind me, just burning some bridges.
And before SJW's get salty at the Indian comment, I worked in call centres for about 6 years and had those words said to me at least 3 times per shift.
published: 25 Sep 2016
-
Being a Call Center Employee in the Philippines Be Like.. | TRABAHO
*This video is sponsored by VXI*
Hey guys! You requested for me to try this job, and so I did! (And it's the first time in a while that my heart throbbed like this!)
Special thanks to VXI for letting me try not just one role but three (!!!) in a BPO company! Huge respect for people working in this industry!
*Instagram
https://www.instagram.com/jessicaleeseul/
*My Podcast
https://linktr.ee/podcastdew
*Business Inquiries
[email protected]
*FAQ
Age?
- I was born in the year of 2001, 10th, of February.
Height?
- I’m 170cm tall.
Editing Program?
- I use Adobe Premiere Pro.
Camera?
- I use Canon EOS M50, SONY ZV E-10, SONY FDR-X3000 & iPhone XR.
Filipino/Korean?
- I’m 100% Korean, but I’ve lived in the Philippines for about 9 years. Please refer to https://youtu.be/nmjiF0lYX_M for mo...
published: 27 May 2023
-
Learn English for Call Centers and Customer Service Jobs
Does your job involve speaking with customers in English? If you want to speak clearly and politely to customers, this lesson is for you! You'll hear a model conversation full of polite expressions you can use at work. I'll teach you the correct way to greet customers, and how to ask common questions that come up in customer service and sales jobs in call centers. This is a great way to improve your job performance or to prepare for a call center interview. I'll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone who wants to communicate more professionally and politely in the workplace.
http://www.engvid.com/learn-english-for-call-centers-and-customer-service-jobs/
TRANSCRIPT
Hi. I'm Rebecca from engVid. Being ...
published: 28 Jun 2016
-
Call Center Sounds - No Phones Ringing - Work From Home - Office - Ambience
The sounds of a Call Center without phones ringing in the background. This is a companion video to my other call center sounds. Perfect for working from home or when you need an office environment with no background phones ringing. Enjoy.
published: 29 Jun 2023
-
CALL CENTER Interview Questions & ANSWERS! (How to PASS a Call Centre Job Interview!)
CALL CENTER Interview Questions & ANSWERS! (How to PASS a Call Centre Job Interview!) By Richard McMunn of: https://passmyinterview.com/call-center-interview/
#callcenterinterview #callcenterjobs #interviewquestionsandanswers
In this video, Richard McMunn will undertake a job interview with a CALL CENTER MANAGER!
*******************************************************************
DOWNLOAD RICHARD MCMUNN'S 21 CALL CENTRE INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
https://passmyinterview.com/call-center-interview/
*******************************************************************
CALL CENTER INTERVIEW QUESTIONS AND ANSWERS:
Q1. Tell me about yourself? 00:53
Q2. Why do you want to work in a call center? 02:13
Q3. What skills and qualities are needed to work in a call center? 03:05
Q4. Ho...
published: 21 Nov 2021
16:49
THE CALL CENTRE | Omeleto
A call center agent connects with a customer.
THE CALL CENTRE is used with permission from Louisa Connolly-Burnham. Learn more at https://twitter.com/louisacb...
A call center agent connects with a customer.
THE CALL CENTRE is used with permission from Louisa Connolly-Burnham. Learn more at https://twitter.com/louisacburnham.
Paige works at a call center for a life insurance company in north London. Introverted and unassuming, she works in a drab building, her job is unchallenging and she longs for a sense of connection that seems to elude her.
One day, however, she gets on a call with David, a customer who proves unexpectedly charming and seductive over the phone. Though there is nothing overtly forward or provocative about the phone call, there is a frisson of desire there -- one that catches fire in Paige's imagination.
Convinced that there is something more to pursue, she decides to break all the rules of her workplace and seek him out. But embarking on the adventure proves perilous, as Paige finds herself out of her depth in the home of a total stranger.
Writer-director and lead actor Louisa Connolly-Burnham's decidedly provocative, pulse-stirring thriller offers a raw, intimate and powerful portrait of a woman pursuing her own desires, in a journey that will pull her through danger and confront her with her own limits.
Propelled by a well-crafted screenplay that expertly parses out tension with each beat, the film possesses the kinetic, sharp sheen of a modern-day thriller, crafted with an eye and ear for intrigue, movement and compelling suspense. Paige's world is rendered in cool, almost wan tones and slick but cold textures, and this version of London is alienating and easy to get lost in. Visually, Paige is often situated in wide shots, lost amidst the urban sea.
But when she encounters David's voice on the other line, she comes to life as his voice sparks something inside of her: yearning, imagination, and desire. Connolly-Burnham's brave, honest performance details the transformation of Paige as she breaks free of her restrictions and pursues what she wants, in a rich and full character arc that's rare for a short narrative. Paige is tentative, apprehensive and uncertain, but also compelled by a powerful compulsion to do and see more. Watching her negotiate that process -- as well as her eventual encounter with David -- is fascinating, culminating in a climax that will have viewers' hearts pounding and stomachs churning from anxiety.
Well-crafted, consistently compelling and THE CALL CENTRE harkens back to the era of films like FATAL ATTRACTION or 9 1/2 WEEKS -- stories that explored the frontiers of human desire, desperation and violence in a provocative, powerful way.
But THE CALL CENTRE offers a female empowerment take on the subject, though its particular portrayal of feminine power is complex and intelligent. Paige finds her power, but it is shadowy and unsettling in nature, with its roots in dominance and darkness. In the end, we leave Paige on an ominously clever note, as a changed woman who is mousy no more. What she will pursue and create within her transformation is unclear -- though deliciously troubling to guess at, and worthy of another tale.
https://wn.com/The_Call_Centre_|_Omeleto
A call center agent connects with a customer.
THE CALL CENTRE is used with permission from Louisa Connolly-Burnham. Learn more at https://twitter.com/louisacburnham.
Paige works at a call center for a life insurance company in north London. Introverted and unassuming, she works in a drab building, her job is unchallenging and she longs for a sense of connection that seems to elude her.
One day, however, she gets on a call with David, a customer who proves unexpectedly charming and seductive over the phone. Though there is nothing overtly forward or provocative about the phone call, there is a frisson of desire there -- one that catches fire in Paige's imagination.
Convinced that there is something more to pursue, she decides to break all the rules of her workplace and seek him out. But embarking on the adventure proves perilous, as Paige finds herself out of her depth in the home of a total stranger.
Writer-director and lead actor Louisa Connolly-Burnham's decidedly provocative, pulse-stirring thriller offers a raw, intimate and powerful portrait of a woman pursuing her own desires, in a journey that will pull her through danger and confront her with her own limits.
Propelled by a well-crafted screenplay that expertly parses out tension with each beat, the film possesses the kinetic, sharp sheen of a modern-day thriller, crafted with an eye and ear for intrigue, movement and compelling suspense. Paige's world is rendered in cool, almost wan tones and slick but cold textures, and this version of London is alienating and easy to get lost in. Visually, Paige is often situated in wide shots, lost amidst the urban sea.
But when she encounters David's voice on the other line, she comes to life as his voice sparks something inside of her: yearning, imagination, and desire. Connolly-Burnham's brave, honest performance details the transformation of Paige as she breaks free of her restrictions and pursues what she wants, in a rich and full character arc that's rare for a short narrative. Paige is tentative, apprehensive and uncertain, but also compelled by a powerful compulsion to do and see more. Watching her negotiate that process -- as well as her eventual encounter with David -- is fascinating, culminating in a climax that will have viewers' hearts pounding and stomachs churning from anxiety.
Well-crafted, consistently compelling and THE CALL CENTRE harkens back to the era of films like FATAL ATTRACTION or 9 1/2 WEEKS -- stories that explored the frontiers of human desire, desperation and violence in a provocative, powerful way.
But THE CALL CENTRE offers a female empowerment take on the subject, though its particular portrayal of feminine power is complex and intelligent. Paige finds her power, but it is shadowy and unsettling in nature, with its roots in dominance and darkness. In the end, we leave Paige on an ominously clever note, as a changed woman who is mousy no more. What she will pursue and create within her transformation is unclear -- though deliciously troubling to guess at, and worthy of another tale.
- published: 29 Apr 2020
- views: 2230492
1:01:19
Call Center Sounds - Work From Home - Office - Ambience
Download Here: https://sellfy.com/p/KvmN/#
The sounds of a Call Center. Perfect for working from home or when you need an office environment. Enjoy.
Download Here: https://sellfy.com/p/KvmN/#
The sounds of a Call Center. Perfect for working from home or when you need an office environment. Enjoy.
https://wn.com/Call_Center_Sounds_Work_From_Home_Office_Ambience
Download Here: https://sellfy.com/p/KvmN/#
The sounds of a Call Center. Perfect for working from home or when you need an office environment. Enjoy.
- published: 24 Apr 2016
- views: 6641379
3:37
Absurd call centre rules - Call Centre
Rowan has decided to start a call centre at Playtech - but his rules are absurd.
Huge thanks to Playtech for letting us film at their amazing store!
SUPPORT ...
Rowan has decided to start a call centre at Playtech - but his rules are absurd.
Huge thanks to Playtech for letting us film at their amazing store!
SUPPORT US ON PATREON - https://bit.ly/36Hg7ZY
ALL SOCIALS - https://linktr.ee/vldl
TWITCH - https://www.twitch.tv/team/vldl
MERCH - https://vldl.shop
SONGS - https://bit.ly/2OBeB4O
SERIES PLAYLISTS
Epic NPC Man: http://bit.ly/NPCman
Bored: http://bit.ly/VLDLbored
PUBG Logic: http://bit.ly/PUBGlogic
FPS Logic: http://bit.ly/FPSlogic
Souls Logic: http://bit.ly/Soulslogic
Music Videos: http://bit.ly/VLDLmusicvids
Wildcards: http://bit.ly/VLDLwildcard
https://wn.com/Absurd_Call_Centre_Rules_Call_Centre
Rowan has decided to start a call centre at Playtech - but his rules are absurd.
Huge thanks to Playtech for letting us film at their amazing store!
SUPPORT US ON PATREON - https://bit.ly/36Hg7ZY
ALL SOCIALS - https://linktr.ee/vldl
TWITCH - https://www.twitch.tv/team/vldl
MERCH - https://vldl.shop
SONGS - https://bit.ly/2OBeB4O
SERIES PLAYLISTS
Epic NPC Man: http://bit.ly/NPCman
Bored: http://bit.ly/VLDLbored
PUBG Logic: http://bit.ly/PUBGlogic
FPS Logic: http://bit.ly/FPSlogic
Souls Logic: http://bit.ly/Soulslogic
Music Videos: http://bit.ly/VLDLmusicvids
Wildcards: http://bit.ly/VLDLwildcard
- published: 28 Jun 2021
- views: 1066137
1:28
If Call Center Employees Were Honest
Yes, I know how long you’ve been holding and I don’t care.
Check out more awesome BuzzFeedYellow videos!
http://bit.ly/YTbuzzfeedyellow
MUSIC
Cheezo Cha Cha
...
Yes, I know how long you’ve been holding and I don’t care.
Check out more awesome BuzzFeedYellow videos!
http://bit.ly/YTbuzzfeedyellow
MUSIC
Cheezo Cha Cha
Licensed via Warner Chappell Production Music Inc.
Made by BFMP www.buzzfeed.com/videoteam
VIDEO
Film Footage courtesy of Shutterstock, Inc.
Used with Permission
GET MORE BUZZFEED
www.buzzfeed.com/videoteam
www.facebook.com/buzzfeedvideo
www.instagram.com/buzzfeedvideo
www.buzzfeed.com/video
www.youtube.com/buzzfeedvideo
www.youtube.com/buzzfeedyellow
www.youtube.com/buzzfeedblue
www.youtube.com/buzzfeedviolet
BUZZFEED YELLOW
More fun, inspiring, interesting videos from the BuzzFeed crew. New videos posted daily! Subscribe for more BuzzFeedYellow! http://bit.ly/YTbuzzfeedyellow
https://wn.com/If_Call_Center_Employees_Were_Honest
Yes, I know how long you’ve been holding and I don’t care.
Check out more awesome BuzzFeedYellow videos!
http://bit.ly/YTbuzzfeedyellow
MUSIC
Cheezo Cha Cha
Licensed via Warner Chappell Production Music Inc.
Made by BFMP www.buzzfeed.com/videoteam
VIDEO
Film Footage courtesy of Shutterstock, Inc.
Used with Permission
GET MORE BUZZFEED
www.buzzfeed.com/videoteam
www.facebook.com/buzzfeedvideo
www.instagram.com/buzzfeedvideo
www.buzzfeed.com/video
www.youtube.com/buzzfeedvideo
www.youtube.com/buzzfeedyellow
www.youtube.com/buzzfeedblue
www.youtube.com/buzzfeedviolet
BUZZFEED YELLOW
More fun, inspiring, interesting videos from the BuzzFeed crew. New videos posted daily! Subscribe for more BuzzFeedYellow! http://bit.ly/YTbuzzfeedyellow
- published: 13 Aug 2015
- views: 4153619
17:08
Don't Work In Call Centres [RANT]
This video is half me testing the rant format and half wanting to voice the hell I went through working in the worst "career" I have ever experienced.
If you g...
This video is half me testing the rant format and half wanting to voice the hell I went through working in the worst "career" I have ever experienced.
If you guys want to see more rants on the channel then say so, looking for genuine feedback, and be honest, I'm a big boy, I can take criticism just as well as I take it up the bum.
https://wn.com/Don't_Work_In_Call_Centres_Rant
This video is half me testing the rant format and half wanting to voice the hell I went through working in the worst "career" I have ever experienced.
If you guys want to see more rants on the channel then say so, looking for genuine feedback, and be honest, I'm a big boy, I can take criticism just as well as I take it up the bum.
- published: 17 Oct 2016
- views: 795047
2:39
Call Centres
Don't mind me, just burning some bridges.
And before SJW's get salty at the Indian comment, I worked in call centres for about 6 years and had those words said...
Don't mind me, just burning some bridges.
And before SJW's get salty at the Indian comment, I worked in call centres for about 6 years and had those words said to me at least 3 times per shift.
https://wn.com/Call_Centres
Don't mind me, just burning some bridges.
And before SJW's get salty at the Indian comment, I worked in call centres for about 6 years and had those words said to me at least 3 times per shift.
- published: 25 Sep 2016
- views: 208035
23:10
Being a Call Center Employee in the Philippines Be Like.. | TRABAHO
*This video is sponsored by VXI*
Hey guys! You requested for me to try this job, and so I did! (And it's the first time in a while that my heart throbbed like ...
*This video is sponsored by VXI*
Hey guys! You requested for me to try this job, and so I did! (And it's the first time in a while that my heart throbbed like this!)
Special thanks to VXI for letting me try not just one role but three (!!!) in a BPO company! Huge respect for people working in this industry!
*Instagram
https://www.instagram.com/jessicaleeseul/
*My Podcast
https://linktr.ee/podcastdew
*Business Inquiries
[email protected]
*FAQ
Age?
- I was born in the year of 2001, 10th, of February.
Height?
- I’m 170cm tall.
Editing Program?
- I use Adobe Premiere Pro.
Camera?
- I use Canon EOS M50, SONY ZV E-10, SONY FDR-X3000 & iPhone XR.
Filipino/Korean?
- I’m 100% Korean, but I’ve lived in the Philippines for about 9 years. Please refer to https://youtu.be/nmjiF0lYX_M for more info.
KPOP?
- To make the long story short, I used to be in the KPOP industry for about 4 years. For more info, please refer to https://youtu.be/O7zhtUD-n7o
https://wn.com/Being_A_Call_Center_Employee_In_The_Philippines_Be_Like.._|_Trabaho
*This video is sponsored by VXI*
Hey guys! You requested for me to try this job, and so I did! (And it's the first time in a while that my heart throbbed like this!)
Special thanks to VXI for letting me try not just one role but three (!!!) in a BPO company! Huge respect for people working in this industry!
*Instagram
https://www.instagram.com/jessicaleeseul/
*My Podcast
https://linktr.ee/podcastdew
*Business Inquiries
[email protected]
*FAQ
Age?
- I was born in the year of 2001, 10th, of February.
Height?
- I’m 170cm tall.
Editing Program?
- I use Adobe Premiere Pro.
Camera?
- I use Canon EOS M50, SONY ZV E-10, SONY FDR-X3000 & iPhone XR.
Filipino/Korean?
- I’m 100% Korean, but I’ve lived in the Philippines for about 9 years. Please refer to https://youtu.be/nmjiF0lYX_M for more info.
KPOP?
- To make the long story short, I used to be in the KPOP industry for about 4 years. For more info, please refer to https://youtu.be/O7zhtUD-n7o
- published: 27 May 2023
- views: 2807290
5:31
Learn English for Call Centers and Customer Service Jobs
Does your job involve speaking with customers in English? If you want to speak clearly and politely to customers, this lesson is for you! You'll hear a model co...
Does your job involve speaking with customers in English? If you want to speak clearly and politely to customers, this lesson is for you! You'll hear a model conversation full of polite expressions you can use at work. I'll teach you the correct way to greet customers, and how to ask common questions that come up in customer service and sales jobs in call centers. This is a great way to improve your job performance or to prepare for a call center interview. I'll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone who wants to communicate more professionally and politely in the workplace.
http://www.engvid.com/learn-english-for-call-centers-and-customer-service-jobs/
TRANSCRIPT
Hi. I'm Rebecca from engVid. Being polite is always important, but it's especially important if you have a job in a call centre or in any customer service oriented position. So, let's look at what it sounds like when we meet a polite employee and a rude employee, whether it's on the phone or in person. But this dialogue that we're going to go through is actually on the phone. So, let's listen.
Okay, so we have here two employees, Rude Robert and Polite Patricia, and they speak very differently. So let's listen to Robert. Robert answers the phone, and he says; "Yes? Huh?" Patricia says: "Hello. Good morning." Robert goes on: "What do you want?" Patricia says: "May I help you? How can I assist you?" Then Robert says: "Wait a minute." Patricia says: "Just a moment, please." Then Robert can't hear, so he says: "What? Huh? Can't hear you." Patricia says: "I'm afraid I didn't hear what you said. Could you speak a little louder, please?"
Now, in this case, we were listening to both people. Right? Let's just go and listen to Robert by himself and see what he sounds like. "Yes. Huh? What do you want? Wait a minute. What? Huh? Can't hear you." Now let's listen to Patricia. "Hello. Good morning. May I help you? How can I assist you? Just a moment, please. I'm afraid I didn't hear what you said. Could you speak a little louder, please?" Who would you rather meet on the phone? Let's continue this dialogue.
And Robert continues. Let's listen in. "What else? Is that it?" Patricia says: "Will there be anything else? Will that be all? Is there anything else I can help you with today?" Robert says: "Gimme yer email." Now, you see, I wrote here: "Gimme your email." Okay? That is not proper English; that is not correct English. Don't write like that. But I wrote it like that because when people speak really fast and they speak very casually and very, very, very informally, then it sounds like that. But it's only proper in certain informal situations with your friends or something like that; not in the workplace. Okay? And certainly not in a customer service kind of position. So, you will see some things like that here, but don't try to talk like that or write like that if you have a customer service job.
So, Robert says: "Gimme your email." Patricia says: "May I have your email please?" Robert says: "How many boxes do ya want?" Patricia says: "How many boxes would you like?" Now, that's something to really pay attention to. When we change: "Do you want" to "Would you like", it makes a world of difference. "Would you like" is very, very polite, and "Do you want" is very ordinary. So make sure that you use: "Would you like", even if you don't have a customer service job. It's just a much more polite way of speaking.
Let's continue. So, Robert says: "How do you wanna pay?" And Patricia says: "How would you like to pay?" Again, we see: "Do you want" or "wanna" and "Would you like". Right? "How will you be paying today?" And Robert says: "Okay. Bye!" And Patricia says: "Thank you very much. Have a nice day.
Now, did you notice that when I was reading Patricia's part, I was smiling; when I was reading Robert's part, I wasn't smiling? So, most call centres and customer service positions train their employees to smile while they're speaking, because they say that we can hear your smile. All right? And it's true. And if you go back and listen to this video, you might hear my smile even if you're not looking at the video. So try that yourself. If you want to sound friendlier, if you want to sound more polite, if you want to sound warmer - then smile, especially when you're on the phone. And even though people can't see you, they can hear your smile and your warmth. Okay? So, keep these points in mind. They can make or break your career. All right?
If you'd like to do some practice on this, please go to our website: www.engvid.com. Thanks very much for watching. Bye for now.
https://wn.com/Learn_English_For_Call_Centers_And_Customer_Service_Jobs
Does your job involve speaking with customers in English? If you want to speak clearly and politely to customers, this lesson is for you! You'll hear a model conversation full of polite expressions you can use at work. I'll teach you the correct way to greet customers, and how to ask common questions that come up in customer service and sales jobs in call centers. This is a great way to improve your job performance or to prepare for a call center interview. I'll also teach you a secret that all the top customer service agents know. Beyond call center training, this lesson will help anyone who wants to communicate more professionally and politely in the workplace.
http://www.engvid.com/learn-english-for-call-centers-and-customer-service-jobs/
TRANSCRIPT
Hi. I'm Rebecca from engVid. Being polite is always important, but it's especially important if you have a job in a call centre or in any customer service oriented position. So, let's look at what it sounds like when we meet a polite employee and a rude employee, whether it's on the phone or in person. But this dialogue that we're going to go through is actually on the phone. So, let's listen.
Okay, so we have here two employees, Rude Robert and Polite Patricia, and they speak very differently. So let's listen to Robert. Robert answers the phone, and he says; "Yes? Huh?" Patricia says: "Hello. Good morning." Robert goes on: "What do you want?" Patricia says: "May I help you? How can I assist you?" Then Robert says: "Wait a minute." Patricia says: "Just a moment, please." Then Robert can't hear, so he says: "What? Huh? Can't hear you." Patricia says: "I'm afraid I didn't hear what you said. Could you speak a little louder, please?"
Now, in this case, we were listening to both people. Right? Let's just go and listen to Robert by himself and see what he sounds like. "Yes. Huh? What do you want? Wait a minute. What? Huh? Can't hear you." Now let's listen to Patricia. "Hello. Good morning. May I help you? How can I assist you? Just a moment, please. I'm afraid I didn't hear what you said. Could you speak a little louder, please?" Who would you rather meet on the phone? Let's continue this dialogue.
And Robert continues. Let's listen in. "What else? Is that it?" Patricia says: "Will there be anything else? Will that be all? Is there anything else I can help you with today?" Robert says: "Gimme yer email." Now, you see, I wrote here: "Gimme your email." Okay? That is not proper English; that is not correct English. Don't write like that. But I wrote it like that because when people speak really fast and they speak very casually and very, very, very informally, then it sounds like that. But it's only proper in certain informal situations with your friends or something like that; not in the workplace. Okay? And certainly not in a customer service kind of position. So, you will see some things like that here, but don't try to talk like that or write like that if you have a customer service job.
So, Robert says: "Gimme your email." Patricia says: "May I have your email please?" Robert says: "How many boxes do ya want?" Patricia says: "How many boxes would you like?" Now, that's something to really pay attention to. When we change: "Do you want" to "Would you like", it makes a world of difference. "Would you like" is very, very polite, and "Do you want" is very ordinary. So make sure that you use: "Would you like", even if you don't have a customer service job. It's just a much more polite way of speaking.
Let's continue. So, Robert says: "How do you wanna pay?" And Patricia says: "How would you like to pay?" Again, we see: "Do you want" or "wanna" and "Would you like". Right? "How will you be paying today?" And Robert says: "Okay. Bye!" And Patricia says: "Thank you very much. Have a nice day.
Now, did you notice that when I was reading Patricia's part, I was smiling; when I was reading Robert's part, I wasn't smiling? So, most call centres and customer service positions train their employees to smile while they're speaking, because they say that we can hear your smile. All right? And it's true. And if you go back and listen to this video, you might hear my smile even if you're not looking at the video. So try that yourself. If you want to sound friendlier, if you want to sound more polite, if you want to sound warmer - then smile, especially when you're on the phone. And even though people can't see you, they can hear your smile and your warmth. Okay? So, keep these points in mind. They can make or break your career. All right?
If you'd like to do some practice on this, please go to our website: www.engvid.com. Thanks very much for watching. Bye for now.
- published: 28 Jun 2016
- views: 1858604
1:01:19
Call Center Sounds - No Phones Ringing - Work From Home - Office - Ambience
The sounds of a Call Center without phones ringing in the background. This is a companion video to my other call center sounds. Perfect for working from home or...
The sounds of a Call Center without phones ringing in the background. This is a companion video to my other call center sounds. Perfect for working from home or when you need an office environment with no background phones ringing. Enjoy.
https://wn.com/Call_Center_Sounds_No_Phones_Ringing_Work_From_Home_Office_Ambience
The sounds of a Call Center without phones ringing in the background. This is a companion video to my other call center sounds. Perfect for working from home or when you need an office environment with no background phones ringing. Enjoy.
- published: 29 Jun 2023
- views: 164480
10:46
CALL CENTER Interview Questions & ANSWERS! (How to PASS a Call Centre Job Interview!)
CALL CENTER Interview Questions & ANSWERS! (How to PASS a Call Centre Job Interview!) By Richard McMunn of: https://passmyinterview.com/call-center-interview/
#...
CALL CENTER Interview Questions & ANSWERS! (How to PASS a Call Centre Job Interview!) By Richard McMunn of: https://passmyinterview.com/call-center-interview/
#callcenterinterview #callcenterjobs #interviewquestionsandanswers
In this video, Richard McMunn will undertake a job interview with a CALL CENTER MANAGER!
*******************************************************************
DOWNLOAD RICHARD MCMUNN'S 21 CALL CENTRE INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
https://passmyinterview.com/call-center-interview/
*******************************************************************
CALL CENTER INTERVIEW QUESTIONS AND ANSWERS:
Q1. Tell me about yourself? 00:53
Q2. Why do you want to work in a call center? 02:13
Q3. What skills and qualities are needed to work in a call center? 03:05
Q4. How would you deal with an irate customer on the phone? 03:50
Q5. How would you deliver bad news to a customer on the telephone? 04:44
Q6. Where do you see yourself in five years? 05:29
Q7. Tell me about a time when you delivered excellent customer service. 06:05
Q8. What’s your biggest weakness? 07:04
Q9. Tell me about a time when you went above and beyond what was required at work. 07:41
Q10. That’s the end of the interview. Do you have any questions? 09:15
MORE GREAT CALL CENTER JOB INTERVIEW TRAINING VIDEOS ON YOUTUBE BY RICHARD MCMUNN:
Call Center Manager and Team Leader Interview Questions: https://youtu.be/rMt-m6ALVVc
Customer Service Interview: https://youtu.be/YY7NFNMiQN4
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*******************************************************************
DOWNLOAD RICHARD MCMUNN'S 21 CALL CENTRE INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
https://passmyinterview.com/call-center-interview/
*******************************************************************
https://wn.com/Call_Center_Interview_Questions_Answers_(How_To_Pass_A_Call_Centre_Job_Interview_)
CALL CENTER Interview Questions & ANSWERS! (How to PASS a Call Centre Job Interview!) By Richard McMunn of: https://passmyinterview.com/call-center-interview/
#callcenterinterview #callcenterjobs #interviewquestionsandanswers
In this video, Richard McMunn will undertake a job interview with a CALL CENTER MANAGER!
*******************************************************************
DOWNLOAD RICHARD MCMUNN'S 21 CALL CENTRE INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
https://passmyinterview.com/call-center-interview/
*******************************************************************
CALL CENTER INTERVIEW QUESTIONS AND ANSWERS:
Q1. Tell me about yourself? 00:53
Q2. Why do you want to work in a call center? 02:13
Q3. What skills and qualities are needed to work in a call center? 03:05
Q4. How would you deal with an irate customer on the phone? 03:50
Q5. How would you deliver bad news to a customer on the telephone? 04:44
Q6. Where do you see yourself in five years? 05:29
Q7. Tell me about a time when you delivered excellent customer service. 06:05
Q8. What’s your biggest weakness? 07:04
Q9. Tell me about a time when you went above and beyond what was required at work. 07:41
Q10. That’s the end of the interview. Do you have any questions? 09:15
MORE GREAT CALL CENTER JOB INTERVIEW TRAINING VIDEOS ON YOUTUBE BY RICHARD MCMUNN:
Call Center Manager and Team Leader Interview Questions: https://youtu.be/rMt-m6ALVVc
Customer Service Interview: https://youtu.be/YY7NFNMiQN4
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*******************************************************************
DOWNLOAD RICHARD MCMUNN'S 21 CALL CENTRE INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
https://passmyinterview.com/call-center-interview/
*******************************************************************
- published: 21 Nov 2021
- views: 729849