Wikipedia:Arbitration/Requests/Motions

Arbitration Committee proceedings

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Case requests

Currently, there are no requests for arbitration.

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Open cases

Case name	Links	Evidence due	Prop. Dec. due
Palestine-Israel articles 5	(t) (ev / t) (ws / t) (pd / t)	21 Dec 2024	11 Jan 2025

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Recently closed cases (Past cases)

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Clarification and Amendment requests

Request name	Motions	Case	Posted
Amendment request: American politics 2	none	(orig. case)	15 January 2025

Arbitrator motions

Motion name	Date posted
Arbitrator workflow motions	1 December 2024

Motions

Arbitrator workflow motions

Workflow motions: Arbitrator discussion

• I am proposing these three motions for discussion, community input, and a vote. Each seeks to improve ArbCom's functioning by providing for the performance of basic administrative responsibilities that sometimes go neglected, which, in my opinion, if successful, would significantly improve ArbCom's overall capacity.
  Motivation: We've known about the need for improvements to our workflow and capacity for some years now – I wrote about some of these suggestions in my 2022 ACE statement. It's a regular occurrence that someone will email in with a request or information and, because of the press of other work and because nobody is responsible for tracking and following up on the thread, we will let the thread drop without even realizing it and without deciding that no action is needed. We can each probably name a number of times this has happened, but one recent public example of adverse consequences from such a blunder was highlighted in the Covert canvassing and proxying in the Israel-Arab conflict topic area case request, which was partially caused by our failure to address a private request that had been submitted to us months earlier.
  Previous efforts: We've experimented with a number of technological solutions to this problem during my four years on the Committee, including: (a) tracking matters on a Trello board or on a private Phabricator space; (b) tracking threads in Google Groups with tags; (c) requesting the development of custom technical tools; (d) reducing the appeals we hear; and (e) tracking appeals more carefully on arbwiki. Some of these attempts have been moderately successful, or showed promise for a time before stalling, but none of them have fully and fundamentally addressed this dropping-balls issue, which has persisted, and which in my opinion requires a human solution rather than just a technological solution.
  Rationale: The work we need done as framed below (e.g. bumping email threads) isn't fundamentally difficult or sensitive, but it's essential, and it's structurally hard for an active arbitrator to be responsible for doing it. For example, I could never bring myself to bump/nag others to opine on matters that I hadn't done my best to resolve yet myself. But actually doing the research to substantively opine on an old thread (especially as the first arb) can take hours of work, and I'm more likely to forget about it before I have the time to resolve it, and then it'll get lost in the shuffle. So it's best to somewhat decouple the tracking/clerical function from the substantive arb-ing work.
  Other efforts: There is one more technological solution for which there was interest among arbitrators, which was to get a CRM/ticketing system – basically, VRTS but hopefully better. I think this could help and would layer well with any of the other options, but there are some open questions (e.g., which one to get, how to pay for it, whether we can get all arbs to adopt it), and I don't think that that alone would address this problem (see similar attempts discussed above), so I think we should move ahead with one of these three motions now and adopt a ticketing system with whichever of the other motions we end up going with.
  These three motions are the result of substantial internal workshopping, and have been variously discussed (as relevant) with the functionaries, the clerks, and the Wikimedia Foundation (on a call in November). Before that, we held an ideation session on workflow improvements with the Foundation in July and have had informal discussions for a number of years. I deeply appreciate the effort and input that has gone into these motions from the entire committee and from the clerks and functionaries, and hope we can now pass one of them. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)

Motion 1: Correspondence clerks

The Arbitration Committee's procedures are amended by adding the following section:

Correspondence clerks

The Arbitration Committee may appoint, from among the English Wikipedia functionary corps (and preferably from among former members of the Arbitration Committee), one or more users to be correspondence clerks for the Arbitration Committee. Correspondence clerks must meet the Wikimedia Foundation's criteria for access to non-public personal data and sign the Foundation's non-public information confidentiality agreement.

Correspondence clerks shall be responsible for assisting the Committee in the routine administration and organization of its mailing list and non-public work in a similar manner as the existing arbitration clerks assist in the administration of the Committee's on-wiki work.

The specific responsibilities of correspondence clerks shall include:

• Acknowledging the receipt of correspondence and assigning tracking identifiers to pending requests and other matters;
• Tracking the status of pending matters and providing regular updates and reminders on the status of the Committee's off-wiki work to arbitrators;
• Reminding members of the Committee to vote or otherwise take action in pending matters;
• Organizing related correspondence into case files; and
• Providing similar routine administrative and clerical assistance to the Arbitration Committee.

The remit of correspondence clerks shall not include:

• Participating in the substantive consideration or decision of any matters before the Committee; or
• Taking non-routine actions requiring the exercise of arbitrator discretion.

To that end, upon the first appointment of correspondence clerks, the current arbcom-en mailing list shall be renamed to arbcom-en-internal, which shall continue to be accessible only by arbitrators, and a new arbcom-en email list shall be established. The subscribers to the new arbcom-en list shall be the arbitrators and correspondence clerks.

The Committee shall establish a process to allow editors to, in unusual circumstances following a showing of good cause, directly email a mailing list accessible only by arbitrators and not by correspondence clerks.

All correspondence clerks shall hold concurrent appointments as arbitration clerks and shall be subject to the same requirements concerning conduct and recusal as the arbitration clerk team.

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Majority reference

Abstentions	Support votes needed for majority
0–1	6
2–3	5
4–5	4

Support:

1. This is my first choice and falls within ArbCom's community-granted authority to approve and remove access to [...] mailing lists maintained by the Arbitration Committee and to designate individuals for particular tasks or roles and maintain a panel of clerks to assist with the smooth running of its functions.
   Currently, we have arbitration clerks to help with on-wiki work, but most of ArbCom's workload is private (on arbcom-en), and our clerks have no ability to help with that because they can't access any of ArbCom's non-public work. It has always seemed strange to me to have clerks for on-wiki work, but not for the bulk of the work which is off-wiki (and which has always needed more coordination help).
   When consulting the functionaries, I was pleasantly surprised to learn that four functionaries (including three former arbitrators) expressed interest in volunteering for this role. This would be lower-intensity than serving as an arbitrator, but still essential to the functioning of the committee. We already have a number of ex-arbs on the clerks-l mailing list to advise and assist, and this seems like a natural extension of that function. The Stewards have a somewhat similar "Steward clerk" role, although ArbCom correspondence clerks would be a higher-trust position (functionary-level appointments only).
   I see this as the strongest option because the structure is familiar (analogous to our existing clerks, but for off-wiki business), because we have trusted functionaries and former arbs interested who could well discharge these responsibilities, and because I think we would benefit from separating the administrative responsibility from the substantive responsibility. The cons I see are that volunteer correspondence clerks might be less reliable than paid staff and that we'd be adding one or two (ish) people to the arbcom-en list. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)

Oppose:

Abstain:

Motion 1: Arbitrator views and discussions

• I'd be glad changing this to only appoint former arbs, if that would tip anyone's votes. Currently, it's written as "from among the English Wikipedia functionary corps (and preferably from among former members of the Arbitration Committee)" for flexibility if needed, but I imagine we would only really appoint former arbs if available, except under unusual circumstances, because they understand how the mailing list discussions go and have previously been elected to handle the same private info. I am also open to calling it something other than "correspondence clerk"; that just seemed like a descriptive title. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)

References

Motion 2: WMF staff support

The Arbitration Committee requests that the Wikimedia Foundation Committee Support Team provide staff support for the routine administration and organization of the Committee's mailing list and non-public work.

The selected staff assistants shall be responsible for assisting the Committee in the routine administration and organization of its mailing list and non-public work in a similar manner as the existing arbitration clerks assist in the administration of the Committee's on-wiki work. Staff assistants shall perform their functions under the direction of the Arbitration Committee and shall not represent the Wikimedia Foundation in the course of their support work with the Arbitration Committee or disclose the Committee's internal deliberations except as directed by the Committee.

The specific responsibilities of the staff assistants shall include, as directed by the Committee:

• Acknowledging the receipt of correspondence and assigning tracking identifiers to pending requests and other matters;
• Tracking the status of pending matters and providing regular updates and reminders on the status of the Committee's off-wiki work to arbitrators;
• Reminding members of the Committee to vote or otherwise take action in pending matters;
• Organizing related correspondence into case files; and
• Providing similar routine administrative and clerical assistance to the Arbitration Committee.

The remit of staff assistants shall not include:

• Participating in the substantive consideration or decision of any matters before the Committee; or
• Taking non-routine actions requiring the exercise of arbitrator discretion.

To that end, upon the selection of staff assistants, the current arbcom-en mailing list shall be renamed to arbcom-en-internal, which shall continue to be accessible only by arbitrators, and a new arbcom-en email list shall be established. The subscribers to the new arbcom-en list shall be the arbitrators and staff assistants.

The Committee shall establish a process to allow editors to, in unusual circumstances following a showing of good cause, directly email a mailing list accessible only by arbitrators and not by staff assistants.

Staff assistants shall be subject to the same requirements concerning conduct and recusal as the arbitration clerk team.

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Majority reference

Abstentions	Support votes needed for majority
0–1	6
2–3	5
4–5	4

Support:

Oppose:

Abstain:

Motion 2: Arbitrator views and discussions

• I am quite open to this idea. A professional staff member assisting the committee might be the most reliable and consistent way to achieve this goal. ArbCom doesn't need the higher-intensity support that the WMF Committee Support Team provides other committees like AffCom and the grant committees, but having somebody to track threads and bump stalled discussions would be quite helpful. I'm going to wait to see if there's any community input on this motion before voting on it, though. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)

Motion 3: Coordinating arbitrators

The Arbitration Committee's procedures are amended by adding the following section:

Coordinating arbitrators

The Arbitration Committee shall, from time to time, designate one or more arbitrators to serve as the Committee's coordinating arbitrators.

Coordinating arbitrators shall be responsible for assisting the Committee in the routine administration and organization of its mailing list and non-public work in a similar manner as the existing arbitration clerks assist in the administration of the Committee's on-wiki work.

The specific responsibilities of coordinating arbitrators shall include:

• Acknowledging the receipt of correspondence and assigning tracking identifiers to pending requests and other matters;
• Tracking the status of pending matters and providing regular updates and reminders on the status of the Committee's off-wiki work to arbitrators;
• Reminding members of the Committee to vote or otherwise take action in pending matters;
• Organizing related correspondence into case files; and
• Performing similar routine administrative and clerical functions.

A coordinating arbitrator may, but is not required to, state an intention to abstain on some or all matters before the Committee without being listed as an "inactive" arbitrator.

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Majority reference

Abstentions	Support votes needed for majority
0–1	6
2–3	5
4–5	4

Support:

1. This is currently my first-choice option; we have unofficially in the past had arbitrators take on specific roles (e.g. tracking unblock requests, responding to emails, etc) and it seemed to work fairly well. Having those rules be more "official" seems like the best way to make sure someone is responsible for these things, without needing to expand the committee or the pool of people with access to private information. Primefac (talk) 18:53, 1 December 2024 (UTC)

Oppose:

Abstain:

Motion 3: Arbitrator views and discussions

• I am also open to this idea, though I am worried that it will be insufficient and haven't made up my mind on my vote yet. This idea was floated by a former arbitrator from back when the committee did have a coordinating arbitrator, though that role kind of quietly faded away. The benefits of this approach include that there's no need to bring anyone else onto the list. This motion also allows (but does not require) arbs to take a step back from active arb business to focus on the coordination role, which could help with the bifurcation I mention above. Cons include that this could be the least reliable option; that it's possible no arb is interested, or has the capacity to do this well; and that it's hard to be both a coordinator on top of the existing difficult role of serving as an active arb. I personally think this is better than nothing, but probably prefer one of the other two motions to actually add some capacity.
  Other ideas that have been floated include establishing a subcommittee of arbitrators responsible for these functions. My same concerns would apply there, but if there's interest, I'm glad to draft and propose a motion to do that; any other arb should also feel free to propose such a motion of their own. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)

Motion 4: Grants for correspondence clerks

In the event that "Motion 1: Correspondence clerks" passes, the Arbitration Committee shall request that the Wikimedia Foundation provide grants payable to correspondence clerks in recognition of their assistance to the Committee.

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Majority reference

Abstentions	Support votes needed for majority
0–1	6
2–3	5
4–5	4

Support:

Oppose:

Abstain:

Motion 4: Arbitrator views and discussions

• Proposing for discussion; thanks to voorts for the idea. Best, KevinL (aka L235 · t · c) 19:00, 1 December 2024 (UTC)

Community discussion

Will correspondence clerks be required to sign an NDA? Currently clerks aren't. Regardless of what decision is made this should probably be in the motion. * Pppery * _{it has begun...} 18:29, 1 December 2024 (UTC)

Good catch. I thought it was implied by "from among the English Wikipedia functionary corps" – who all sign NDAs as a condition to access functionaries-en and the CUOS tools; see Wikipedia:Functionaries (Functionary access [...] requires that the user sign the confidentiality agreement for nonpublic information.)  – but I've made it explicit now. KevinL (aka L235 · t · c) 18:31, 1 December 2024 (UTC)

You're right that that was there, but I missed it on my first readthrough of the rules (thinking correspondence clerks would be appointed from the clerk team instead). * Pppery * _{it has begun...} 18:37, 1 December 2024 (UTC)

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Why does "coordinating arbitrators" need a (public) procedures change? Izno (talk) 18:34, 1 December 2024 (UTC)

As Primefac mentioned above, it seems reasonable to assume that having something written down "officially" might help make sure that the coordinating arbitrator knows what they are responsible for. In any event, it probably can't hurt. Best, KevinL (aka L235 · t · c) 19:08, 1 December 2024 (UTC)

It is a pain in the ass to get formal procedures changed. There is an internal procedures page: I see 0 reason not to use it if you want to clarify what the role of this arbitrator is. Izno (talk) 19:13, 1 December 2024 (UTC)

On top of that, this doesn't actually change the status quo much if at all. It is almost entirely a role definition for an internal matter, given "we can make an arb a CA, but we don't have to have one" in it's "from time to time" clause. This just looks like noise to anyone reading ARBPRO who isn't on ArbCom: the public doesn't need to know this arb even exists, though they might commonly be the one responding to emails so they might get a sense there is such an arb. Izno (talk) 19:21, 1 December 2024 (UTC)

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While I appreciate that some functionaries are open to volunteering for this role, this borders on is a part-time secretarial job and ought to be compensated as such. The correspondence clerks option combined with WMF throwing some grant money towards compensation would be my ideal. voorts (talk/contributions) 18:35, 1 December 2024 (UTC)

Thanks for this suggestion – I've added motion 4 to address this suggestion. Best, KevinL (aka L235 · t · c) 19:08, 1 December 2024 (UTC)

---

In the first motion the word "users" in "The Committee shall establish a process to allow users to, in unusual circumstances" is confusing, it should probably be "editors". In the first and second motions, it should probably be explicit whether correspondence clerks/support staff are required, permitted or prohibited to:

• Share statistical information publicly
• Share status information (publicly or privately) with correspondents who wish to know the status of their request.
• Share status information (publicly or privately) about the status of a specific request with someone other than the correspondent.

  For this I'm thinking of scenarios like where e.g. an editor publicly says they emailed the Committee about something a while ago, and one or more other editors asks what is happening with it.

I think my preference would be for 1 or 2, as these seem likely to be the more reliable. Neither option precludes there also being a coordinating arbitrator doing some of the tasks as well. Thryduulf (talk) 18:49, 1 December 2024 (UTC)

Thanks for these suggestions. I've changed "users" to "editors". The way I'm intending these motions to be read, correspondence clerks or staff assistants should only disclose information as directed by the committee. I think the details of which information should be shared upon whose request in routine cases could be decided later by the committee, with the default being "ask ArbCom before disclosing until the committee decides to approve routine disclosures in certain cases", because it's probably hard to know in advance which categories will be important to allow. I'm open to including more detail if you think that's important to include at this stage, though, and I'd welcome hearing why if so. Best, KevinL (aka L235 · t · c) 19:08, 1 December 2024 (UTC)