University of Washington Human Resources

Mixed course

Class content will be delivered via Classroom session(s) and a self-paced online learning class.

New classroom location

Starting January 2025, POD classes will be held in the University District Station Building (UDSB). Please review POD locations and parking and your registration confirmation email for further information.

Description:

For many of us, the term "conflict" generates a negative emotional response. When faced with a conflict—be that a minor disagreement or a major dispute—we want nothing other than to turn or run away. But to effectively handle conflict, we must overcome any potential dislike of it and recognize that it's inevitable. In this course, participants learn to face conflict, gain tools to manage it, and turn it into positive change. Participants explore communication skills for dealing with conflict, problem solving in the midst of a conflict, giving and receiving feedback, and coaching others in handling conflict.

Instructor: Clive Shearer