Difficult People and Difficult Behavior: Tips, Tactics, and Tools (Q0050)
Classroom session
Class content will be delivered onsite at the POD Classrooms with supplemental materials.
New classroom location
Starting January 2025, POD classes will be held in the University District Station Building (UDSB). Please review POD locations and parking and your registration confirmation email for further information.
Description:
This tool-based workshop teaches participants how to separate out emotion and deal with difficult situations assertively and rationally. Participants gain insights into the roots of everyday difficult behavior, learn how to benefit from the illusion of control, explore their own conflict resolution style, and find ways to maintain professionalism in all difficult, conflicting, and even angry situations. Participants are encouraged to discuss their own needs in the workshop and find solutions.
Instructor: Clive Shearer
| Quarter | Section | Class Schedule | Register Before | Fee | |
|---|---|---|---|---|---|
| Register | WI25 | A | Thursday, March 27, 9:00 a.m. - 1:00 p.m. | 3/24/2025 | $190 |