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How can we help?

 
ALERT: We are addressing problems with the Hardware Software End of Life Products pages.  We are working to restore services as soon as possible.

The following services will be affected:

  • Hardware Software End of Life Notifications for an individual SKU will produce an error when the item is selected from the table.  Please check back after the issue is resolved to review the content of the notice.  If the content of the notice is required urgently, please open a support case.
  • Please contact us by phone for any P1 support tickets.

 

Please contact support for any urgent issue or consider Asking the Community. Otherwise return after the maintenance window or contact Riverbed Technical Support if you need immediate assistance. We apologize for the inconvenience.

 

Common Solutions

FAQ

Configure

Deploy

Troubleshoot

"; var imgPath = "/content/support/whats_new/riverbed-support-youtube-channel/jcr:content/image/file/jcr:content"; childPagesObj = { "pageTitle": "Riverbed Global Support YouTube Channel", "pageDate": "2019-04-26T11:00:00.000-07:00", "pageDescription": "", "pageContent": content, "pageImage": imgPath, "pagePublication": "" }; childPagesArr.push(childPagesObj); var content = "

We're excited to share that we have deployed upgrades to modernize our RMA Systems and processes. Customers can now enter their own shipping information once an RMA has been approved by Riverbed Technical Support. Subscribe to text message updates, receive regular notifications regarding status of your replacement shipment with improved address validation. We are happy to share these new efficiencies with your parts delivery support experience. See KB S33794 for assistance with the new forms..

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Get Support on the Go With the new Riverbed Support Mobile App, you can use your mobile device to:

  • Manage your support tickets
  • Receive real-time case notifications
  • Connect with your Technical Assistance Center (TAC) engineer
  • Upload case information
  • View and receive regular RMA notifications including shipment and tracking status
  • View your account information

Or search for “Riverbed Support” in the Apple Store or Google Play.

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Riverbed customers will now enjoy a faster, better and upgraded knowledge search during the case creation process. When submitting a case, the interface will offer solutions, articles or recommended documents, helping customers locate answers to their questions faster. Customers will notice a two-step process where they can review possible solutions to their product problem or simply proceed to case creation by clicking next.

"; var imgPath = "/content/support/whats_new/enhanced-case-creation/jcr:content/image/file/jcr:content"; childPagesObj = { "pageTitle": "Enhanced Case Creation", "pageDate": "2020-07-25T06:00:00.000+05:30", "pageDescription": "", "pageContent": content, "pageImage": imgPath, "pagePublication": "" }; childPagesArr.push(childPagesObj); var content = "

Management Enhancements

  • RBAC Support
  • Local image upload support for upgrade
  • UI Enhancements
  • Auto-licensing
  • Email support for forgotten password

Reporting and Troubleshooting

  • Troubleshooting tools
  • Improved remote logging support
  • Trusted CA certificate support for UI, remote logging and SMTP server

Virtualization Support

  • Virtual WinSec Controller with support for KVM platform
  • Virtual WinSec Controller with support for ESXi and Hyper-V platform
"; var imgPath = "/content/support/whats_new/winsec-ontroller/jcr:content/image/file/jcr:content"; childPagesObj = { "pageTitle": "What’s New in WinSec Controller 1.2.0", "pageDate": "2022-05-09T23:56:00.000+05:30", "pageDescription": "", "pageContent": content, "pageImage": imgPath, "pagePublication": "Activate" }; childPagesArr.push(childPagesObj); var content = "

New Hardware

  • Interceptor 9800 supports 10G and 40G and 100G NICs, and it provides for enhanced performance of future capabilities.

New Faster NIC Support

  • 100-Gbps NIC support: Increased throughput capability with the support of high-speed 100G NIC connectivity with a maximum 50-Gbps throughput, allowing the Interceptor to actively load balance traffic across up to 20 SteelHead appliances. Interceptor 8.1.0 enables support for up to two such 100G NIC cards on the Interceptor 9800 platform.
  • 1-Gbps Fiber SX NIC support: Support for 1-Gbps Fiber SX NIC on the Interceptor 9800 platform in Xbridge mode. A 9800 appliance can support up to six such 1G NICs.

Reporting and Security Features

  • Netflow Export Support: Netflow Export with 10.20 NetProfiler integration in Xbridge mode.
  • Image signing: Image signing ensures no malicious code gets piggybacked with SteelHead Interceptor software images.
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Reporting and Configuration Improvements

  • Revamped SteelHead & SCC Dashboards to show key-value stats
  • Reintroduction of FIPS 140-2 Certification
  • Add support for SaaS registration via Steelhead Proxy Configuration

New SMB Support

  • Support client SMB optimization via Kerberos Authentication, when using an IP address share
  • Qualified Windows 11 for SMB 3 and Exchange Optimization
  • Qualified SMB 2/3 and NFSv3 Optimization with Isilon OneFS 9.1.09
  • Qualified SMB 2/3 and NFSv3 Optimization with Netapp 9.8P6 and 9.9.1

Virtual SteelHead Qualification and Features

  • Virtual SteelHead qualification on Nutanix AHV
  • Virtual SteelHead qualification on Cisco CVIM
  • Virtual Steelhead qualification on ESXi 7.0
  • New NIC cards & CloudInit features for Virtual SteelHead
"; var imgPath = "/content/support/whats_new/SteelHead-9.12.2/jcr:content/image/file/jcr:content"; childPagesObj = { "pageTitle": "What’s New in SteelHead 9.12.2", "pageDate": "2022-05-09T23:59:00.000+05:30", "pageDescription": "", "pageContent": content, "pageImage": imgPath, "pagePublication": "Activate" }; childPagesArr.push(childPagesObj); var content = "

NetIM v2.5.0 Deployment Guide

You will find

  1. Predeployment Checklist
  2. Deployment in ESXi
  3. Deployment NetIM 2.5.0 in Azure and AWS
  4. Deployment on Scale
  5. Common Data Collection Challenges in a Multivendor Environment
  6. Leveraging Generic Metric Collection Through the NetIM Metric Import REST API
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In this new release, you will find:

Public REST APIs that allow admin and user options like:
  • Licensing
  • Data sources Settings
  • Server Setting
  • Web UI Inactivity Timeout Settings
Other Improvements:
  • Portal can now handle slow data sources gracefully, eliminating the need to restart stale services.
  • Portal can now be deployed in Azure and be connected to data sources.
For additional details, please read Portal 3.7 Release Notes
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New NetProfiler 10.23

You will find:

  1. Release Introduction & Overview
  2. Rest API Enhancements
  3. Interface Precomputation
  4. Visual Search Results
  5. Other Enhancements
  6. Noteworthy Bug Fixes & Security Updates
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New NetIM 2.6.0

You will find:

  1. ​NetIM 2.6.0 Key Initiatives
  2. System Requirements & Deployment Review
  3. What’s New?
  4. Migration and Upgrade Considerations
  5. Next up
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New AppResponse 11.14.5

You will find:

  1. PM Overview
  2. DHCP-based factory-reset/appliance re-image
  3. Software Update
  4. System Requirements
  5. Bugs and Security Fixes
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In this new release , you will find:

  • TLS 1.3 Support for Optimization and Web Proxy
  • Adaptive optimization for TLS flows
  • Enhanced support for SCC CA Signed Certificate and new private key
  • Broader support for on board QAT in high end models
Other Improvements:
  • Unified interface support for WinSec
  • Security and supportability improvements
For more information, please review the SteelHead 9.14.1 Release Notes
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The new NPM products interoperability Finder is now available here:

NPM Products Interoperability Finder

This page will help you quickly find the interoperability among your NPM products. Riverbed recommends using the most recent version of each product to minimize performance issues and maximize the available functionality between Riverbed products.

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In this new release, you will find:

  • AppResponse Cloud Support for WTA and DBA​
  • CAPWAP Decapsulation Support
  • Enhanced AppResponse Cloud Performance
  • AppResponse Supports ER-SPAN Type II and VxLAN
  • Virtual AppResponse Performance Enhancement​
  • DBA Support for Oracle 19c​

For additional details, please read AppResponse 11.15.0 Release Notes

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In this new release, you will find:

For additional details, please read Portal 3.8.0 Release Notes.
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In this new release, you will find:

  • Increasing flow capacity from 30M to 40M de-duplicated flows
  • Google Cloud VPC Flow Support
  • Interface Info Insights Report
  • Other Enhancements
  • Bug fixes
  • Security Updates

For additional details, please read NetProfiler 10.24 Release Notes.

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In this new release, you will find:

  • Cisco Viptela SD-WAN Support via vManage, and Application-Centric Infrastructure
  • Streaming Telemetry Support for Cisco, Juniper, and Arista
  • ServiceNow Integration for Alert Notification
  • Improved integration with Alluvio IQ
  • Topology & Path Display Enhancements
  • Several operational enhancements
  • Framework, Security, and OS updates
  • Bug fixes

For additional details, please read NetIM 2.7.0 Release Notes.

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In this new release, you will find:

  • DISKO support for Kerberos
  • User defined routing for Azure
  • HTTPS optimization in SAN domains
  • New reporting features
  • Firmware upgrade for the BMC
For additional details, please read the SteelHead 9.14.2 Release notes and DISKO Support for Kerberos
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In this new release, you will find:

  • Introducing FIPS 140-3 Level 2 Compliance
  • Audit Log Enhancement
  • Violating Metrics Now Tracked In SNMP and ServiceNow Alerts
  • Changes to REST API Support For Packet Capture
  • End of Support: Feature Releases Major/Minor Milestone For Certain ARX
  • Security and OS updates
  • Bug fixes

For additional details, please read AppResponse 11.16.0 Release Notes.

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In this new release, you will find:

  • OS Upgrade - Security Updates
  • Scheduled Reports - Dashboards can now be scheduled to email directly on-demand or recurring.
  • Support for AppResponse HD Metrics - ASA and WTA.
  • Product Rebranding - Portal now has the new Riverbed look and feel.
For additional details, please read Portal 3.9.0 Release Notes
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In this new release, you will find:

New Features

  • Support for IPv6 Hardware Assisted Pass-through (HAP) Rules for Interceptor
  • Support for Ether-Channel NIC bundling.

Fixed Problems

  • INTERCEPT-3205
  • INTERCEPT-3056
  • INTERCEPT-2740
For additional details, please read Interceptor 8.1.2 Release Notes
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In this new release, you will find:

  • New Quick Insights
  • FIPS-140-3 Compliant Cryptography
  • Hybrid Flows Visibility
  • \"Last Month” Interval for Home Screen and Top Talkers
  • Additional visibility for Google Cloud information
  • Configurable Cloud Host Groups
  • Bugs and Security Updates

For additional details, please read NetProfiler 10.25.0 Release Notes

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In this release, you will find:

  • Bufix for ZAK-3238 \"SaaS Accelerator Manager automatically renews expiring peering CA certificate.\"
  • Bugfix ZAK-3249 \"Auto-cluster upgrade rule for 1.5.2.\"
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In this new release, you will find:

  • Support scheduled reports for remotely-authenticated users
  • Update SSH Paramiko library for SSH key exchange algorithms
  • Python2 to Python3 conversion of AR11 services – Phase I
  • ASA metrics for /N subnets
  • Show current retention times for Aggregates’ metric data
  • ASA: Advanced per-TCP connection metrics
  • Update NAVL library to the latest version
  • Update VQMON library
  • Viper EoS Overview
  • System Requirements, Bugs and Security Fixes

For additional details, please read AppResponse 11.17.0 Release Notes

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In this new release, you will find:

  • Insights: Capacity Planning and forecasting (beta), Interface Group tagging, Health Score posted within Location Health Sunburst, Multi-scope dashboards.
  • Alert handling: Auto-baselining of dynamic thresholds, alert suppression, ability to acknowledge/clear alerts manually, and logging of users’ actions.
  • New device support: Supports API, direct polling, SNMP, Meraki appliances, and HP Aruba OS-CX switches.
  • New Hypervisor support: Nutanix AOS 6.5.2 LTS, VMware ESXi 8.x, Hyper-V 2019 and 2022.
For additional details, please read NetIM 2.8.0 Release Notes
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In this new release, you will find:

  • Support for TLS 1.3
  • Client Accelerator support for IPv6
  • Add IPv6 Support to the macOS CA endpoint
  • Support for AppGate SDP
  • Support for Wireguard VPN
  • Support for Cisco Secure Client 5 - AnyConnect VPN
  • Enhance customer workflows to support necessary Image Signing cert updates
  • Upgrade Windows build to Windows 10 and Visual Studio 2019
  • IT Installation of the \"internal\" CA proxy Certificate
  • Drop SMC 9000 upgrade support
For additional details, please read Client Accelerator 6.4.0 Release Notes
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In this new release, you will find:

Usability Improvements

  • Support for IPv6

Compatibility Improvements

  • Compatibility with Cisco TrustSec, with Support for Secure Group Tagging (SGT)
  • SMB Optimization Improvements

Security Improvements

  • SteelHead Certificate Signing Service
For additional details, please read SteelHead 9.15.0 Release Notes
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In this new release, you will find:

  • Portal on AWS
  • Support for Additional AppResponse HD Metrics
  • Expanded Aternity APM (AppInternals) Objects and Metrics
  • External Launches Updated for AppResponse
  • Encrypted Syslogs
  • Audit Trail
  • Delete Dashboard from Home Screen
  • Multi-Select Data Sources and Delete
  • Import and Export Custom Dashboard Templates
  • Configurable Idle Session Timeout
  • Security Improvements
For additional details, please read Portal 3.10 Release Notes
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In this new release, you will find:

  • SD-WAN Integration: Cisco SD-WAN powered by Viptela
  • AWS Flow Log ingestion from S3
  • Read-Access Dashboard Sharing
  • Enhanced Flow Source Statistics
  • Password Complexity Options
  • Remote Authenticated CLI
For additional details, please read NetProfiler 10.26 Release Notes.
"; var imgPath = "/content/support/whats_new/NetProfiler-10.26/jcr:content/image/file/jcr:content"; childPagesObj = { "pageTitle": "What’s New in NetProfiler 10.26", "pageDate": "2024-03-01T16:50:00.000+05:30", "pageDescription": "", "pageContent": content, "pageImage": imgPath, "pagePublication": "" }; childPagesArr.push(childPagesObj); var content = "

In this new release, you will find:

  • Qualification of macOS 14 (Sonoma)
  • Qualification of Windows 11 23H2 feature update
  • Support for Microsoft Always On VPN
  • Get HTTP Framework and HTTP/2 Traffic working on Windows
  • Deprecation of obsolete optimizations: phase 1
  • Feasibility of enabling int bypass command by default
  • IPv6 support for host labels - Internal: Remove obsolete support for Akamai Cloud Proxy
  • (ACP)
  • And more.
For additional details, please read CA 6.4.1 Release Notes.
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In this new release, you will find:

  • OS Update to AlmaLinux 8.10
  • Option to Show/Hide Tooltips
  • Dashboard Management Features
  • DNS Analysis Object Type Can Be Grouped by Various Object Categories
For additional details, please read Portal 3.12.0 Release Notes.
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In this new release, you will find:

  • Nutanix Support
  • IPv6 Compatibility
  • GENEVE Encapsulation
  • OS Update to AlmaLinux 8.9
  • End of Support: Feature Releases Major/Minor Milestone For Certain ARX Hardware Models
For additional details, please read AppResponse 11.18.0 Release Notes.
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In this new release, you will find:

Usability Improvements:

  • Cisco SGT and IPv6 support on Interceptor, SteelHead Cluster with IPv6
  • IPv6 Port/Full Transparency on SteelHead
  • Cloud Accelerator Support for AWS M5 Virtual Machines Specifically for AWS cloud

Compatibility Improvements

  • Allow Steelhead x70, xx70s, and GX to upgrade to 9.15.1
For additional details, please read SteelHead 9.15.1 Release Notes.
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In this new release, you will find:

  • Viptela SD-WAN Integration Enhancements
  • Azure Flow Log ingestion from Azure Blob Accounts
  • Machine Instance Authentication for Cloud Flow Log Retrieval
  • Support for IPFIX bidirectional flow records
  • Insights Enhancements
  • Health Policy Enhancements
  • Virtual Edition Enhancements: Hyper-V Support
For additional details, please read NetProfiler 10.27 Release Notes.
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In this new release, you will find:

  • Management Interface Configuration Control Enhancements To Support IPv6 Configuration
  • New System Health Alert For Audit Processing Failure
  • New Metric For Average Segment Size of Payload Packets
  • New DNS Transaction Data Metrics
  • REST API Enhancements For Policy Import/Export
  • Tagging Enhancement
  • Enhanced URL Application Enablement
  • Operating System Upgrade
  • End of Support: Feature Releases Major/Minor Milestone For Certain AppResponse Hardware Models
For additional details, please read AppResponse 11.19.0 Release Notes.
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In this new release, you will find:

  • Enhanced AppResponse Virtual Edition Support For VMware ESXi
  • Hyper-V Support
  • AR Cloud Azure Marketplace Support
  • Notification For Monitoring Interfaces Status Change
  • End of Support: Feature Releases Major/Minor Milestone For Certain AppResponse Hardware Models
For additional details, please read AppResponse 11.20.0 Release Notes.
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In this new release, you will find:

  • Riverbed Flex for Acceleration
  • IPv6 Compatibility
  • Time-Savings Reporting
  • Cisco SGT
  • SteelHead Virtual Appliances Run on Updated Hypervisor Versions
For additional details, please read SteelHead CX 9.16.0 Release Notes.
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In this new release, you will find:

  • IPv6 Compatibility : This release provides incremental IPv6 feature coverage updates towards satisfying the technical requirements of the federal IPv6 mandate. Providing IPv6 compatibility allows federal customers to keep their Riverbed Acceleration investment operational through future releases and hardware refresh.
  • Cisco SGT : This feature achieves interoperability of SteelHead with the Cisco TrustSec solution architecture and provides value in highly secured environments. Customers may adopt stricter security postures while still preserving the value of their investments in Riverbed Acceleration.
For additional details, please read Interceptor 8.2.0 Release Notes.
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In this new release, you will find:

  • Effective RTT reporting on Client Accelerator
  • Add support for SAML
  • CA IPv6: Detect Steelhead for IPv6 an UI feature
  • CA: IPv6 support for WAN Visibility Modes (Port Transparency, Full Transparency)
  • CA IPv6: Location Awareness
  • IPv6 Support for DNSProxy
  • FIPS Compliance for Client Accelerator Controller
  • Support for Microsoft Extended Protection Qualify CA Controller on ESXi 8.0
  • Enabling OCSP Stapling In CA Server Certificate
  • Rsyslog for VSMC controller:Secure Remote Logging over TLS channel
  • Add IPv6 support for NFS
  • CA Controller on AWS
For additional details, please read Client Accelerator 6.5.0 Release Notes.
"; var imgPath = "/content/support/whats_new/ClientAcceleratorController-6.5.0/jcr:content/image/file/jcr:content"; childPagesObj = { "pageTitle": "What’s New in Client Accelerator Controller 6.5.0", "pageDate": "2024-11-30T00:58:00.000+05:30", "pageDescription": "", "pageContent": content, "pageImage": imgPath, "pagePublication": "" }; childPagesArr.push(childPagesObj); var totalChildPages = childPagesArr.length; if(totalChildPages>0) { childPagesArr.sort(sortChildPagesByLatestDate); readMoreArticles(); if(totalChildPages>numOfArticlesSlideDown) $("#read_articlesWN").html('Load More'); } $("body").on("click","#read_articlesWN .read-more",function(e){ e.preventDefault(); countReadMoreClick++; var articleId = (countReadMoreClick*numOfArticlesSlideDown)+1; var totalArticles = $(".whatsNewBlock").length //if(countReadMoreClick>0) { //$("#whats_new_content").css({"overflow":"auto"}); //} document.getElementById("article_"+articleId).scrollIntoView({behavior: "smooth", block: "start"}); //document.getElementById("article_"+articleId).scrollIntoView(); var currentSlide = Number(articleId) + Number(numOfArticlesSlideDown); $("body").find("#whats_new_content").css({"overflow-y":"auto"}); if(currentSlide > totalArticles) { $("#read_articlesWN span").removeClass("read-more").addClass("read-less").text("Read Less"); } /* var myLength = $(".whatsNewBlock:hidden").length; if(myLength>0) { $(".whatsNewBlock:hidden").slice(0, numOfArticlesSlideDown).slideDown(); var myLength2 = $(".whatsNewBlock:hidden").length; if(myLength2==0) { $("#read_articlesWN span").removeClass("read-more").addClass("read-less").text("Read Less"); } } */ }); $("body").on("click","#read_articlesWN .read-less",function(e){ e.preventDefault(); countReadMoreClick=0; /* var myLength = $(".whatsNewBlock:hidden").length; $.each($(".whatsNewBlock"),function(index,item){ if(index>=numOfArticlesToShow) { $(this).css("display","none"); } }); $("#whats_new_content .whatsNewBlock").slice(myLength-1, numOfArticlesSlideDown).slideUp(); */ $("#read_articlesWN span").removeClass("read-less").addClass("read-more").text("Load More"); document.getElementById("article_1").scrollIntoView({behavior: "smooth", block: "start"}); $("#whats_new_content").css({"overflow-y":"hidden"}); }); $("body").on("click", ".articleImage",function(){ var title = $(this).next(".content").children(".articleTitle").html(); var article = $(this).next(".content").children(".articleContentHid").html(); var srcImg = $(this).html(); getWhatsNewsModal(title,srcImg,article) }); $("body").on("click", ".articleTitle",function(){ var title = $(this).html(); var article = $(this).siblings(".articleContentHid").html(); var srcImg = $(this).parent().siblings(".articleImage").html(); getWhatsNewsModal(title,srcImg,article) }); }); function getWhatsNewsModal(title,img,article) { var ele = '#rvbd-modal'; var isCloseBtn = true; var size = 'large'; var content = '
'; content += '
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').append(html).truncate(options).html(); }; // Truncate the contents of an element in place. $.fn.truncate = function(options) { if ($.isNumeric(options)) options = {length: options}; var o = $.extend({}, $.truncate.defaults, options); return this.each(function() { var self = $(this); if (o.noBreaks) self.find('br').replaceWith(' '); var text = self.text(); var excess = text.length - o.length; if (o.stripTags) self.text(text); // Chop off any partial words if appropriate. if (o.words && excess > 0) { var truncated = text.slice(0, o.length).replace(chop, '').length; if (o.keepFirstWord && truncated === 0) { excess = text.length - start.exec(text)[0].length - 1; } else { excess = text.length - truncated - 1; } } if (excess < 0 || !excess && !o.truncated) return; // Iterate over each child node in reverse, removing excess text. $.each(self.contents().get().reverse(), function(i, el) { var $el = $(el); var text = $el.text(); var length = text.length; // If the text is longer than the excess, remove the node and continue. if (length <= excess) { o.truncated = true; excess -= length; $el.remove(); return; } // Remove the excess text and append the ellipsis. if (el.nodeType === 3) { // should we finish the block anyway? if (o.finishBlock) { $(el.splitText(length)).replaceWith(o.ellipsis); } else { $(el.splitText(length - excess - 1)).replaceWith(o.ellipsis); } return false; } // Recursively truncate child nodes. $el.truncate($.extend(o, {length: length - excess})); return false; }); }); }; $.truncate.defaults = { // Strip all html elements, leaving only plain text. stripTags: false, // Only truncate at word boundaries. words: true, // When 'words' is active, keeps the first word in the string // even if it's longer than a target length. keepFirstWord: false, // Replace instances of
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