Surface warranty: FAQ

See Update your warranty with your proof-of-purchase for details.

See Update your warranty with your proof-of-purchase for details.

Warranty service may be available only in the country where you purchased the Surface device. If warranty service is unavailable to you in the country where the device is located when warranty service is requested, Microsoft may offer you other support options for an additional charge.

Protection Plan coverage is valid only in the country of purchase.

Contact Microsoft Store Support.

See Warranty & Protection Plan Terms & Conditions for all of the details.

If you need help, contact us. You’ll have the option to chat with a support agent or to set up a callback from an agent.

To create a service order for your device, follow these steps:

1. Go to Device service and repair and sign in.

2. Select the device that needs service. If the device isn't listed, select Register device to register it.

3. Follow the instructions to complete a service order.

If there are any personal costs associated with the repair, those costs will be described to you before you complete your submission. If you have questions during the submission process, you can contact support for assistance.

You can check the status of your repair by going to account.microsoft.com/devices. To learn more, see Check the status of a Surface repair order.

You should also receive status updates through the email address you provided when you created your service order. If you still have questions about the status, contact support.

If the problem with your Surface is not covered by the warranty or if your warranty has expired, your Surface may be eligible for out-of-warranty service for a fee. Be aware that out-of-warranty service for your device may no longer be available in your region. To learn more, see How to get service for Surface.

See How much does out-of-warranty service cost for your Surface device or accessory?

We provide a post-service warranty for devices that have been serviced or replaced by our service center. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:

• In-warranty service: If your Surface was serviced or replaced within the original warranty period, you receive either the balance of your original hardware warranty or 90 days, whichever is longer.

• Out-of-warranty service: If your Surface was serviced outside the original warranty period, your replacement or serviced device will have a 90-day hardware warranty.

Before you send your Surface to us, make sure you check out How to prepare your Surface for service.

To determine your model details, see Find out which Surface model you have.

For help finding this, see Find the serial number on Surface devices.