If you have a Kaspersky Standard, Plus or Premium subscription:

1. Open the global Nexway Customer portal or your local portal from the list below, depending on where you have purchased your subscription.
   List of local Nexway portals

   • Africa
   • Australia
   • Belarus
   • Benelux (French language)
   • Benelux (the Netherlands)
   • Brazil
   • Bulgaria
   • Canada
   • the Czech Republic
   • DACH
   • Denmark
   • Finland
   • France
   • Greece
   • Hungary
   • India
   • Italy
   • Japan
   • Kazakhstan
   • LATAM
   • Middle East
   • Norway
   • Portugal
   • Romania
   • Russia
   • Serbia
   • Singapore
   • South Asia (India)
   • South Korea
   • Spain
   • Sweden
   • UK
2. Click Forgot your password?
   
   
3. In the Email field, enter your email that you have used for purchase, and then click Reset password.
   If you have specified a wrong email address during your purchase, please contact Customer Service.
   
   
4. Check your inbox for an email from Nexway.
5. Open the email and click I change my password.
   
   
6. In the Initialize your credentials block, set up a new password and confirm it.
   
   

If you are using Kaspersky Anti-Virus, Kaspersky Internet Security or Kaspersky Total Security:

1. Check your inbox and find the order confirmation email that you have received upon your purchase.
2. Open the email, find the Your account section and follow the link for creating an account.
   
   
3. Enter your email address in the Login field, set up a password and click Initialize your credentials.
   

There are two ways to change your payment method or update your credit card details for a current subscription:

• In the Subscriptions section:
  1. Sign in to your Nexway Customer account.
  2. In the upper menu, click Subscriptions.
     
     
  3. Select the subscription for which you want to change the payment details.
     
     
  4. Click Change payment method.
     
     
  5. Click Add credit card and follow the on-screen instructions.
     
     
• In the Your account section (if you don't have a credit card saved in your account):
  1. Sign in to your Nexway Customer account.
  2. In the upper menu, click Your account.
     
     
  3. In the Wallet section, add a new card by clicking Add credit card and following the on-screen instructions.
     
     
  4. In the upper menu, click Subscriptions.
     
     
  5. Select the new card as the payment method for your subscription and click Validate.
     
     

To delete a payment method:

1. In the upper menu, click Your account.
   
   
2. In the Wallet section, select the card that is saved in your account.
   
   
3. Click Delete.
   
   

1. In the upper menu, click Your account.
   
   
2. In the Account information section, click Change account information.
   
   
3. Change your email and click Save changes.