Click the question mark icon in the upper-right corner.
Click Message support.
Contacting Airtable Sales
Note
Airtable's Sales team sells and manages theBusinessandEnterprise Scale plans. Contact them to find out if either plan might better support your team's needs.
Business and Enterprise scale plans require private email domains, meaning domains like Gmail, Yahoo, etc, are ineligible when upgrading to either plan.
Helping enterprise customers accelerate their Airtable learning journey with a collection of learning paths, courses, user guides, product quick starts, and more.
Speed up work and discover new ways Airtable can serve your business.
Using Airtable’s AI Help Bot
Our chatbot can answer questions and help guide you to the information you need quickly.
To get the most out of our chatbot:
Ask a direct question instead of describing an issue or explaining what is happening.
✅ Do this: How do I remove a collaborator from my workspace?
🚫 Don’t do this: My employee is no longer with the company and I want to remove them from my workspace so I’m no longer charged.
Do not repeat the same question or statement multiple times back-to-back. Repeating the same question or statement multiple times causes the chatbot to loop.
🚫 Don’t do this: Airtable charged my account twice!
[RESPONSE FROM CHATBOT]
Airtable charged my account twice!
✅ Do this: I have two charges from Airtable when I should only have one. Help me start the refund process.
Ask questions about Airtable, its features, or using Airtable instead of questions about your account-specific bases or apps. Currently, the Airtable’s AI Help Bot can’t access your account or workspace details. Use Airtable’s Omni AI feature when you are wanting help to build something.
✅ Do this: How do I reset my password associated with my Airtable account?
🚫 Don’t do this: Can you build me a new automation that sends me a weekly digest of the tasks assigned to me in the Tasks table?
Only ask questions about workspaces where you are the workspace Owner/have Owner permissions. Our support team cannot provide you with account or billing information unless you have Owner permissions.
If you’re requesting a refund or looking for help with something specific to your account or plan, be sure you:
If you can’t find the information you’re looking for, or need more support - Airtable’s AI Help Bot will collect your details and pass them to the support team over email to create a support case for you.
FAQs
Does Airtable offer phone support?
No. Airtable offers support primarily over email and doesn't currently offer phone support.
When will I get a response from Airtable Support?
Our team typically responds within 1-2 business days.
When is Airtable support available?
While we don't provide live support, Airtable's automated support bot can answer questions 24/7. If it can't assist you with your issue or question, it will pass your request to our support team for help over email in 1-2 business days.
How do I access the Airtable in-product help center?
You can access the in-product help center by clicking the “?” icon from any base or interface in the lower-left corner, offering interactive guides, videos, and documentation.
Can I contact Airtable Support without an account?
Airtable Support is closed on both Christmas (12/25) and New Year’s Day (1/1).
How do I find my support case after it’s been submitted / filed?
To access your support case details and interact with our Support team:
Open your email inbox for the email address that you entered when creating your case.
(If you accessed the support bot from inside Airtable, the email associated with the account you logged into Airtable with will be auto-filled.)
Search for your confirmation email from “Airtable Support” in your inbox.
In some instances, you may need to search in your spam / trash inbox depending on your email inbox’s settings.
It may take a few minutes to create your case and receive the first email.
Open the email to:
Find the reference number for your case.
Reveal email replies from our Support team.
Reply to the message to add more context before the message is received by our Support team or interact with a support agent.
How do I provide product feedback?
Please visit the community ideas page to provide product feedback. Thanks for helping us to contually improve the Airtable product.
I want to build in Airtable while I’m interacting with the help bot, is that possible?
Yes, however, you’ll want to access the help bot from an open base in Airtable rather than from our Help Center. Additionally, consider using Airtable’s Omni AI feature to help you build something rather than starting from scratch.
What should I do if I've submitted multiple sales/demo requests and haven't been contacted?
If you've submitted multiple demo requests without receiving a response, we apologize for the delay. Here's what to do:
Check your email inbox (including spam/junk folders) for messages from the Airtable Sales team using the email address you provided in your demo request. Additionally, you might try searching for messages from "Airtable Sales" or "[email protected]."
Wait at least 5 business days from your most recent submission before taking additional action, as multiple submissions may cause delays.
If you still haven't received a response after 5 business days, contact Airtable Support by clicking the question mark icon in the upper-right corner of your Airtable home screen and selecting "Message support." Provide:
The date(s) you submitted demo requests
The email address used for the requests
Your company name and any relevant context about your needs
Was this article helpful?
Airtable Support will not respond to questions or feedback submitted via this form. To help us provide better experiences for all Airtable users, please provide your input on how we can improve this article.";
} else {
feedbackText.innerHTML =
"
Airtable Support will not respond to questions or feedback submitted via this form. To help us provide better experiences for all Airtable users, please provide your input on how we can improve this article.";
}
}
}
});
/*Remove Articals cant find articles*/
$(window).on("load", function() {
console.log('load', $('a[href="/docs/hidden-beta-test"]'));
$('a[href="/docs/hidden-beta-test"]').parent().css({
display: "none"
});
$('a[href="/docs/testing-accordionssearch"]')
.parent()
.css({
display: "none"
});
});
/*Article Redirection*/
$(document).ready(function() {
var paths = {
'/docs/use-case-planning-product-launches-in-airtable': 'https://www.airtable.com/templates/product-launch/expbtFa3nsLpIQfgk?_gl=1*10sqfpf*_ga*Njg4Nzg3NzAxLjE2Nzc2MTgzMTE.*_ga_HF9VV0C1X2*MTY4MzEyNzk0MS4xNTIuMS4xNjgzMTI5MTkwLjAuMC4w',
'/docs/use-case-bug-issue-tracking-in-airtable': 'https://www.airtable.com/templates/bug-tracker/expOzMycWirMsUOTL?_gl=1*zggk4h*_ga*Njg4Nzg3NzAxLjE2Nzc2MTgzMTE.*_ga_HF9VV0C1X2*MTY4MzEyNzk0MS4xNTIuMS4xNjgzMTI5Njk2LjAuMC4w',
'/docs/use-case-managing-your-pr-outreach-in-airtable': 'https://www.airtable.com/templates/pr-outreach/exp9jwY6qLUv5dQ0A?_gl=1*3dlo39*_ga*Njg4Nzg3NzAxLjE2Nzc2MTgzMTE.*_ga_HF9VV0C1X2*MTY4MzEyNzk0MS4xNTIuMS4xNjgzMTI5NTQxLjAuMC4w',
};
var currentPath = window.location.pathname;
if (paths[currentPath]) {
window.location.href = paths[currentPath];
}
});
//END EXTERNAL REDIRECTS
// Event logging
function firePageView() {
var _location = window.location;
var referrer = document.referrer;
var beaconUrl = new URL("https://airtable.com/internal/page_view");
beaconUrl.searchParams.append("location", _location);
if (referrer) {
beaconUrl.searchParams.append("referrer", referrer);
}
// Cross-domain POST requests won't include cookies, which breaks
// session tracking, but an tag pointing at this endpoint will include cookies.
var img = document.createElement("img");
img.src = beaconUrl.toString();
img.style.display = "none";
img.height = "1";
img.width = "1";
document.head.appendChild(img);
}
try {
firePageView();
} catch (err) {
console.log(err);
}
/* Sendsafely Document Upload Script */
/*
(() => {
// Use your sandbox URL and dropzone ID
const SENDSAFELY_URL = "https://airtable-sandbox.sendsafely.com";
const DROPZONE_ID = "WW2ZU7l69cmlr3kIVPVsGrhJ1PkLlOB1QC6FutQBHl4";
// IMPORTANT: Use the correct SDK URL for your sandbox
const SENDSAFELY_SDK_SRC = "https://files.sendsafely.com/js/SendSafelyDropzoneModal.js";
const FORETHOUGHT_EVENT_ID = "customer_sendsafely_attachment_upload";
let myDropzoneModal = null;
let sdkLoaded = false;
// Load SDK as module
function loadSendSafelySDK() {
if (sdkLoaded) {
console.log("SDK already loaded");
return Promise.resolve();
}
return new Promise((resolve, reject) => {
// Check if already exists
if (document.getElementById("sendsafely-sdk")) {
console.log("SDK script already in DOM");
sdkLoaded = true;
resolve();
return;
}
console.log("Loading SendSafely SDK from:", SENDSAFELY_SDK_SRC);
const script = document.createElement("script");
script.id = "sendsafely-sdk";
script.src = SENDSAFELY_SDK_SRC;
script.type = "module"; // CRITICAL: Must be module type
script.onload = () => {
console.log("SendSafely SDK loaded successfully");
sdkLoaded = true;
// Give the module time to initialize
setTimeout(() => {
if (typeof SendSafelyDropzoneModal !== "undefined") {
console.log("SendSafelyDropzoneModal is available");
resolve();
} else {
console.error("SendSafelyDropzoneModal not found after load");
reject(new Error("SendSafelyDropzoneModal not available"));
}
}, 500);
};
script.onerror = (error) => {
console.error("Failed to load SendSafely SDK:", error);
reject(error);
};
document.head.appendChild(script);
});
}
// Create the dropzone modal
function createDropzoneModal() {
if (myDropzoneModal) {
console.log("Dropzone modal already exists");
return myDropzoneModal;
}
console.log("Creating SendSafely Dropzone Modal");
try {
myDropzoneModal = new SendSafelyDropzoneModal({
dropzoneId: DROPZONE_ID,
url: SENDSAFELY_URL,
uploadButtonText: "Upload Files",
showSubmissionConfirmation: false,
showSubmissionList: false,
onUploadComplete: (url) => {
console.log("Upload complete, URL:", url);
// Reset the dropzone for next use
if (myDropzoneModal && myDropzoneModal.resetDropzone) {
myDropzoneModal.resetDropzone();
}
// Complete the Forethought event with the file URL
if (typeof window.Forethought === "function") {
window.Forethought("widget", "triggerEventComplete", {
identifier: FORETHOUGHT_EVENT_ID,
payload: {
sendsafely_link: url
}
});
} else {
console.error("Forethought function not available");
}
},
onUploadError: (type, message) => {
console.error("Upload error:", type, message);
alert("SendSafely upload failed: " + (message || type) + ". Please notify the agent.");
// Still complete the event but with empty URL
if (typeof window.Forethought === "function") {
window.Forethought("widget", "triggerEventComplete", {
identifier: FORETHOUGHT_EVENT_ID,
payload: {
sendsafely_link: ""
}
});
}
},
onCancel: () => {
console.log("Upload cancelled by user");
// User closed modal without uploading - resume workflow with no link
if (typeof window.Forethought === "function") {
window.Forethought("widget", "triggerEventComplete", {
identifier: FORETHOUGHT_EVENT_ID,
payload: {
sendsafely_link: "" // blank means they cancelled
}
});
}
}
});
console.log("Dropzone modal created successfully");
return myDropzoneModal;
} catch (error) {
console.error("Error creating dropzone modal:", error);
alert("Failed to initialize upload widget. Please refresh and try again.");
return null;
}
}
*/
/*
// Listen for Forethought events
window.addEventListener("message", async (event) => {
const eventData = event.data;
if (!eventData || !eventData.event) return;
console.log("Received message event:", eventData.event);
// Pre-load SDK when widget opens
if (eventData.event === "forethoughtWidgetOpened") {
console.log("Forethought widget opened - preloading SDK");
try {
await loadSendSafelySDK();
} catch (error) {
console.error("Failed to preload SDK:", error);
}
return;
}
// Handle the trigger event to show upload modal
if (eventData.event === "forethoughtTriggerEventAction") {
console.log("Trigger event action:", eventData.name);
if (eventData.name === FORETHOUGHT_EVENT_ID) {
console.log("Matching event - showing upload modal");
try {
// Ensure SDK is loaded
await loadSendSafelySDK();
// Create modal if needed
if (!myDropzoneModal) {
createDropzoneModal();
}
// Show the modal
if (myDropzoneModal && myDropzoneModal.showModal) {
console.log("Calling showModal()");
myDropzoneModal.showModal();
} else {
console.error("Modal or showModal method not available");
}
} catch (error) {
console.error("Error handling trigger event:", error);
alert("Failed to open upload widget. Please try again or contact support.");
// Complete event with empty payload so workflow continues
if (typeof window.Forethought === "function") {
window.Forethought("widget", "triggerEventComplete", {
identifier: FORETHOUGHT_EVENT_ID,
payload: { sendsafely_link: "" }
});
}
}
}
}
});
console.log("SendSafely integration initialized for Forethought");
})();
*/
/*Forethought Chat Widget*/
/*
$(document).ready(function() {
setTimeout(function() {
const searchParams = new URLSearchParams(window.location.search);
const TRUSTED_ORIGIN = "https://support.preview.airtable.document360.io/";
var head = document.head || document.getElementsByTagName("head")[0],
forethoughtscript = document.createElement("script");
forethoughtscript.setAttribute(
"src",
"https://solve-widget.forethought.ai/embed.js",
);
forethoughtscript.setAttribute("type", "application/javascript");
forethoughtscript.setAttribute(
"data-api-key",
"fb79790e-3422-4897-8d83-9b96f33ae881",
);
forethoughtscript.setAttribute("data-ft-User-Persona", "helpCenter");
forethoughtscript.setAttribute("data-ft-Case-Origin", "Help Center");
forethoughtscript.setAttribute("data-ft-workflow-tag", "hc");
forethoughtscript.setAttribute("config-ft-ignore-persistence-parameters", "data-ft-url");
forethoughtscript.setAttribute("data-ft-Url", window.location.href);
document.head.appendChild(forethoughtscript);
window.addEventListener("message", (event) => {
if (event.data.event === "forethoughtWidgetLoaded") {
if (searchParams.get("contact_support") === "true") {
Forethought("widget", "open");
}
}
if (event.origin !== TRUSTED_ORIGIN || !event.isTrusted) {
return;
}
});
}, 2000);
});
*/
/* Chat Widget D360 fix 1/12/26
(function () {
const API_KEY = "fb79790e-3422-4897-8d83-9b96f33ae881";
const searchParams = new URLSearchParams(window.location.search);
function injectForethought() {
if (document.getElementById("ft-widget-script")) return;
window.addEventListener("message", function (event) {
if (event.origin.includes("forethought.ai")) {
if (event.data?.event === "forethoughtWidgetLoaded") {
if (searchParams.get("contact_support") === "true") {
// Polling to ensure the global function is attached to window
const checkFunction = setInterval(() => {
if (typeof window.Forethought === "function") {
window.Forethought("widget", "open");
clearInterval(checkFunction);
}
}, 100);
}
}
}
});
const script = document.createElement("script");
script.id = "ft-widget-script";
script.src = "https://solve-widget.forethought.ai/embed.js";
script.setAttribute("data-api-key", API_KEY);
script.setAttribute("data-ft-User-Persona", "helpCenter");
script.setAttribute("data-ft-Case-Origin", "Help Center");
script.setAttribute("data-ft-workflow-tag", "hc");
script.setAttribute("data-ft-Url", window.location.href);
document.head.appendChild(script);
}
if (document.readyState === "complete" || document.readyState === "interactive") {
injectForethought();
} else {
window.addEventListener("DOMContentLoaded", injectForethought);
}
})();
*/
/*Accordion*/
var acc = document.getElementsByClassName("accordion");
var i;
for (i = 0; i < acc.length; i++) {
acc[i].addEventListener("click", function() {
if (!this.classList.contains("active")) {
closeAll();
}
this.classList.toggle("active");
var panel = this.nextElementSibling;
if (panel.style.maxHeight) {
panel.style.maxHeight = null;
} else {
panel.style.maxHeight = panel.scrollHeight + "px";
}
});
}
function openAll() {
for (i = 0; i < acc.length; i++) {
acc[i].classList.add("active");
acc[i].nextElementSibling.style.maxHeight =
acc[i].nextElementSibling.scrollHeight + "px";
}
}
function closeAll() {
for (i = 0; i < acc.length; i++) {
acc[i].classList.remove("active");
acc[i].nextElementSibling.style.maxHeight = null;
}
}
/* Documentation page link change as per the language*/
function injectLanguageCodeIntoContentLinks(code) {
const contentBlock = document.getElementById("main-content");
const links = contentBlock?.querySelectorAll("a") ?? [];
for (const link of links) {
const originalHref = link.getAttribute("href");
const documentReferenceRegex =
/^(?:\/\/support.airtable.com)?(?:\/v1)?\/docs\/([^/]+)$/;
if (originalHref && originalHref.match(documentReferenceRegex)) {
const newHref = originalHref.replace(
documentReferenceRegex,
`/docs/${code}/$1`
);
link.setAttribute("href", newHref);
}
}
}
$(document).on("click", ".project-language-dropdown .dropdown-item", function(e) {
var path = window.location.pathname;
var pathSegments = path.split('/');
setTimeout(function() {
injectLanguageCodeIntoContentLinks(pathSegments[2]);
}, 1000);
});
/* INTL reroute to foreign language homepage when user is on a foreign language page */
document.addEventListener("click", function(event) {
var clickedElement = event.target;
if (clickedElement.tagName === "A") {
var url = clickedElement.href;
const langCode = layoutData.langCode;
if (
url === "https://support.airtable.com" &&
foreignLanguageCodes.includes(langCode)
) {
window.open(`https://support.airtable.com/v1/${langCode}`, "_blank");
}
}
});
/* Interface legacy features popup */
(function() {
/* Add the URLs where you want the popup to appear */
const targetArticles = [
'https://support.airtable.com/docs/legacy-interface-designer-functionality',
/* Add more URLs here as needed */
];
/* Track which pages have shown the popup this session */
const shownOnPages = new Set();
function getCurrentUrl() {
return window.location.href.split('?')[0].split('#')[0];
}
function isTargetPage(url) {
return targetArticles.some(targetUrl =>
url === targetUrl || url === targetUrl + '/'
);
}
function showPopup() {
const currentUrl = getCurrentUrl();
/* Skip if not a target page or already shown on this page */
if (!isTargetPage(currentUrl) || shownOnPages.has(currentUrl)) return;
/* Mark this page as shown */
shownOnPages.add(currentUrl);
/* Create overlay */
const overlay = document.createElement('div');
overlay.style.cssText = `
position: fixed;
top: 0;
left: 0;
width: 100%;
height: 100%;
background: rgba(0, 0, 0, 0.5);
z-index: 9999;
display: flex;
align-items: center;
justify-content: center;
`;
/* Create popup box */
const popup = document.createElement('div');
popup.style.cssText = `
background: white;
padding: 24px 32px;
border-radius: 8px;
max-width: 450px;
text-align: center;
box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
`;
/* Add message */
const message = document.createElement('p');
message.textContent = 'Interface elements are a legacy Interface Designer feature. Newer interface layout types offer a different interface building experience.';
message.style.cssText = `
margin: 0 0 20px 0;
font-size: 16px;
line-height: 1.5;
color: #333;
`;
/* Add close button */
const button = document.createElement('button');
button.textContent = 'I understand';
button.style.cssText = `
background: #2d7ff9;
color: white;
border: none;
padding: 10px 24px;
border-radius: 6px;
font-size: 14px;
cursor: pointer;
`;
button.onclick = function() {
overlay.remove();
};
/* Assemble and add to page */
popup.appendChild(message);
popup.appendChild(button);
overlay.appendChild(popup);
document.body.appendChild(overlay);
}
/* Show popup on initial page load */
showPopup();
/* Listen for client-side navigation */
let lastUrl = getCurrentUrl();
/* Check for URL changes using multiple methods */
/* Method 1: Listen for popstate (back/forward buttons) */
window.addEventListener('popstate', function() {
setTimeout(showPopup, 100);
});
/* Method 2: Poll for URL changes (catches all navigation types) */
setInterval(function() {
const currentUrl = getCurrentUrl();
if (currentUrl !== lastUrl) {
lastUrl = currentUrl;
showPopup();
}
}, 500);
})();
/* Sierra chat widget */
$(document).ready(function () {
function loadSierra() {
return new Promise((resolve, reject) => {
window.sierraConfig = {
display: 'corner',
hideOnClose: true,
titleBarEndConversationButton: true,
includeIconButtonTooltips: true,
canEndConversation: true,
canStartNewChat: true,
inactivityTimeoutSeconds: 600,
variables: { workflowTag: 'hc'},
dimensions: { width: '400px', height: '680px'},
launcher: {
text: 'Get help',
proactiveBanner: {
showAfterSeconds: 0,
hideOnMobile: true,
}
},
onLoad: () => resolve(window.sierra),
};
const script = document.createElement('script');
script.src = 'https://sierra.chat/agent/EODsQjYBm7QgruIBm7Qgr0Olgka9SFehulVI6AhVuaw/embed';
script.type = 'module';
script.onerror = reject;
document.head.appendChild(script);
});
}
async function loadVariables() {
const response = await fetch('https://airtable.com/supportChatSettings', {
credentials: 'include',
headers: { 'x-requested-with': 'xmlhttprequest' },
});
if (!response.ok) {
throw new Error('Failed to load support chat settings');
}
const supportChatSettings = await response.json();
return Object.fromEntries(
Object.entries(supportChatSettings)
.filter(([key, value]) => value !== null && value !== undefined)
.map(([key, value]) => [key, String(value)])
);
}
Promise.all([loadSierra(), loadVariables()])
.then(([sierra, variables]) => {
sierra.updateVariables(variables);
if (document.location.search.includes('contact_support=true')) {
sierra.openChatModal();
}
})
.catch(() => {});
});
in the upper-right corner.