Webflow Status - Incident History

Reports of the Designer crashing after creating or modifying Ecommerce Products

2024-12-13T15:05:51Z

Dec 13, 15:05 UTC
Resolved - This incident has been resolved.

Dec 13, 14:48 UTC
Monitoring - The team has deployed a fix and we are monitoring the situation.

Dec 13, 13:46 UTC
Identified - The team has identified the issue and is continuing to work on a fix.

Dec 13, 12:28 UTC
Investigating - We are currently investigating reports of the Designer crashing after creating or modifying Ecommerce Products on some sites.

Webflow.com not loading for some customers

2024-12-02T23:32:08Z

Dec 2, 23:32 UTC
Resolved - This incident has been resolved.

Dec 2, 23:20 UTC
Monitoring - The team have identified the issue and deployed a fix. We are continuing to monitor the situation.

Dec 2, 22:47 UTC
Investigating - We are currently investigating reports of Webflow.com not loading for some customers. Customers can access their Dashboard and sites directly at webflow.com/dashboard in the meantime.

API Resolving issue

2024-12-02T21:42:05Z

Dec 2, 21:42 UTC
Resolved - This incident has been resolved.

Dec 2, 20:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results. It may take a small amount of time for DNS changes to propagate

Dec 2, 20:11 UTC
Identified - The issue has been identified and a fix is being implemented.

Dec 2, 19:56 UTC
Investigating - We have identified the cause of the issue, and is currently working on resolution

Reports of trouble uploading images to the Editor

2024-11-14T09:50:58Z

Nov 14, 09:50 UTC
Resolved - Issues with uploading images to the Editor has been resolved.

No user action is required at this time.

Nov 14, 09:24 UTC
Update - The team has identified the issue and is continuing to work on a fix.

While the work on a fix continues, customers can upload images to the Webflow Designer.

Nov 14, 09:14 UTC
Identified - The team has identified the issue and is continuing to work on a fix.

While the work on a fix continues, customers can upload images to the Webflow designer.

Nov 14, 09:10 UTC
Update - Webflow is investigating reports of trouble uploading images to the Editor.
While investigations continue, customers can upload images to the Webflow designer.

Nov 14, 08:49 UTC
Investigating - Webflow is investigating reports of trouble uploading images to the Editor.
While investigations continue, customers can upload images to the Webflow designer.

Intermittent Issues loading some Hosted Sites

2024-11-14T03:19:09Z

Nov 14, 03:19 UTC
Resolved - This incident has been resolved.

Nov 14, 01:42 UTC
Update - We are continuing to monitor for any further issues.

Nov 14, 01:13 UTC
Monitoring - The team has deployed a fix and we are monitoring the situation.

Nov 14, 00:37 UTC
Identified - The team has identified the issue and is continuing to work on a fix.

Nov 14, 00:18 UTC
Investigating - Webflow is investigating reports of intermittent issues loading some hosted sites.

Reports of some customers unable to submit forms

2024-11-09T02:04:17Z

Nov 9, 02:04 UTC
Resolved - This incident has been resolved. To ensure everything works smoothly, please republish your site.

Nov 9, 00:24 UTC
Investigating - We are currently investigating issues where some customers are unable to submit forms.

Reports of some customers unable to access some sites in their Dashboard

2024-11-05T23:16:12Z

Nov 5, 23:16 UTC
Resolved - This incident has been resolved. Customers may need to refresh their Dashboard to see any sites that were missing.

Nov 5, 22:59 UTC
Monitoring - A fix has been implemented and our team are monitoring the issue. Customers may need to refresh their Dashboard to see any sites that were missing.

Nov 5, 22:37 UTC
Investigating - We are currently investigating issues with some customers not able to view or access some sites in their Dashboard.

Reports of intermittent issues loading some hosted sites

2024-11-04T17:27:11Z

Nov 4, 17:27 UTC
Resolved - This incident has been resolved.

Nov 4, 17:23 UTC
Identified - The team has identified the issue and is continuing to work on a fix.

Nov 4, 17:05 UTC
Investigating - We are investigating reports of sites loading blank pages across some hosted sites.

Intermittent Issues loading some Hosted Sites

2024-10-11T21:21:22Z

Oct 11, 21:21 UTC
Resolved - This incident has been resolved.

Oct 11, 21:06 UTC
Monitoring - The team has deployed a fix and we are monitoring the situation.

Oct 11, 20:55 UTC
Investigating - We are currently investigating reports of intermittent errors being received when accessing some hosted sites.

Reports of some users getting errors when saving and publishing CMS items

2024-10-10T18:00:00Z

Oct 10, 18:00 UTC
Resolved - Between 18:00 - 20:40 UTC, some users may have experienced issues saving and publishing CMS items and saw an error. The issue is now resolved.

Errors when logging into User Accounts

2024-10-07T19:48:15Z

Oct 7, 19:48 UTC
Resolved - This incident has been resolved.

Oct 7, 19:46 UTC
Monitoring - The team has deployed a fix and we are monitoring the situation.

Oct 7, 19:32 UTC
Identified - Webflow is investigating reports of trouble logging into User Accounts, the team has identified the issue and is continuing to work on a fix.

Issues loading the Webflow Dashboard

2024-09-27T18:31:05Z

Sep 27, 18:31 UTC
Resolved - This incident has been resolved.

Sep 27, 18:21 UTC
Identified - The team has identified the issue and is continuing to work on a fix.

Sep 27, 18:07 UTC
Investigating - Webflow is currently investigating issues with the Dashboard

Intermittent Issues loading some Hosted Sites

2024-09-26T15:25:00Z

Sep 26, 15:25 UTC
Resolved - Webflow experienced intermittent issues loading some hosted sites between 15:25 and 17:25 UTC. The team deployed a fix and the incident has been resolved.

Issues loading some Hosted Sites in EU and Asia regions

2024-09-19T23:25:01Z

Sep 19, 23:25 UTC
Resolved - This incident has been resolved.

Sep 19, 21:09 UTC
Investigating - Webflow is investigating reports of issues loading some hosted sites in EU and Asia regions.

Issues receiving account notification emails for some customers

2024-09-16T11:06:18Z

Sep 16, 11:06 UTC
Resolved - This issue is resolved. Newly triggered emails are being sent as expected.

Sep 16, 10:22 UTC
Monitoring - Our upstream provider has implemented a fix and have confirmed that their services are now working as expected. As a result, we are now seeing newly triggered emails sent and delivered as expected.

Our team are continuing to monitor the situation and are reviewing the delivery attempts that failed while the issue was present.

Sep 16, 08:24 UTC
Update - Our upstream provider have acknowledged the issue, identified the root cause and are working on a fix.

Sep 16, 04:03 UTC
Identified - We have identified an issue with one of our upstream providers impacting some email notifications for the following:
- Account verification
- New comments
- Some billing and site updates
- Some Workspace notifications
- Ecommerce notifications (both to site owners and customers)

If you are unable to verify your Webflow account, please contact support.webflow.com

Sep 16, 03:37 UTC
Investigating - Webflow is currently investigating issues with our email notifications for account verification, comments, Ecommerce and some other account notifications.

Issues loading some Hosted Sites in EU regions

2024-09-06T22:14:18Z

Sep 6, 22:14 UTC
Resolved - This incident has been resolved. Hosted sites may have had some issues loading in EU regions from 20:12 - 21:25 UTC

Sep 6, 21:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 6, 21:26 UTC
Identified - The issue has been identified and a fix is being implemented.

Sep 6, 21:18 UTC
Investigating - Webflow is investigating reports of issues loading some hosted sites in EU regions.

Reports of issues when loading Webflow.com, Dashboard and Designer for some customers

2024-09-05T16:02:15Z

Sep 5, 16:02 UTC
Resolved - This incident has been resolved.

Sep 5, 15:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 5, 15:04 UTC
Identified - The issue has been identified and a fix is being implemented.

Sep 5, 14:19 UTC
Investigating - Our team are aware of reports that some customers are experiencing issues accessing Webflow.com, the Dashboard and the Designer. We are currently investigating the issue.

Support ticket creation and update delays for some customers

2024-08-20T10:15:25Z

Aug 20, 10:15 UTC
Resolved - Webflow’s upstream provider has resolved this issue. No customer action is required at this time.

Aug 20, 08:49 UTC
Monitoring - Webflow’s upstream provider has determined a fix and has implemented a solution. We are monitoring the situation and no customer action is required at this time.

Aug 20, 03:10 UTC
Identified - Due to an upstream service provider, customers may experience delays in ticket creation or receiving ticket updates by email. We are working with our service provider to resolve the issue. Customers can continue to submit tickets at support.webflow.com.

Reports of Intermittent errors when loading some hosted sites

2024-08-14T21:05:41Z

Aug 14, 21:05 UTC
Resolved - This incident has been resolved. There were intermittent issues loading some hosted sites between 18:30 and 20:30 UTC.

Aug 14, 20:38 UTC
Monitoring - Our team have identified the issue, implemented a fix and are continuing to monitor the situation.

Aug 14, 19:48 UTC
Investigating - We are currently investigating reports of intermittent errors being received when accessing some hosted sites.

Reports of Intermittent errors when loading some hosted sites

2024-08-14T14:50:13Z

Aug 14, 14:50 UTC
Resolved - This incident has been resolved. There were intermittent issues loading some hosted sites between 09:00 and 12:30 UTC.

Aug 14, 13:56 UTC
Monitoring - Our team have identified the issue, implemented a fix and are continuing to monitor the situation.

Aug 14, 11:01 UTC
Investigating - We are currently investigating reports of intermittent errors being received when accessing some hosted sites.

Intermittent Issues loading some Hosted Sites and Webflow University

2024-07-23T23:44:07Z

Jul 23, 23:44 UTC
Resolved - This incident has been resolved.

Jul 23, 20:29 UTC
Monitoring - The team has deployed a fix and we are monitoring the situation. Webflow experienced intermittent issues loading some hosted sites between 19:46 and 20:12 UTC.

Jul 23, 20:11 UTC
Investigating - Webflow is investigating reports of intermittent issues loading some hosted sites and Webflow University.

Intermittent Issues loading some Hosted Sites

2024-07-23T16:00:00Z

Jul 23, 16:00 UTC
Resolved - Webflow experienced intermittent issues loading some hosted sites between 16:13 and 16:21 UTC. The team deployed a fix and the incident has been resolved.

Reports of intermittent issues loading hosted sites

2024-06-07T20:03:04Z

Jun 7, 20:03 UTC
Resolved - This incident has been resolved.

Jun 7, 18:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 7, 14:38 UTC
Update - Our team is continuing to deploy a fix for remaining impacted customers.

Jun 7, 04:49 UTC
Update - Our team has deployed a fix to resolve the generation & renewal of new SSL certificates and are currently working on resolving the issue for remaining impacted customers.

Jun 7, 02:40 UTC
Update - We are continuing to work on a fix for this issue.

Jun 7, 00:52 UTC
Identified - The team has identified the issue with one of Webflow’s upstream providers and is continuing to work on a fix.

Jun 7, 00:09 UTC
Update - We are continuing to investigate this issue.

Jun 7, 00:07 UTC
Investigating - We are investigating reports of issues loading some hosted sites and generating new customer SSL certificates

Reports of issue purchasing or modifying subscriptions

2024-05-15T17:23:20Z

May 15, 17:23 UTC
Resolved - This incident has been resolved. If you experienced issues purchasing or modifying a Site plan or Workspace plan, you can now try this action again.

May 15, 17:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

May 15, 17:03 UTC
Identified - The issue has been identified and a fix is being implemented.

May 15, 16:16 UTC
Investigating - Webflow is investigating reports of issues purchasing or modifying subscriptions such as Site plans & Workspace plans

Reports of not being able enable or disable publishing for secondary locales

2024-04-24T16:34:56Z

Apr 24, 16:34 UTC
Resolved - This incident has been resolved. A Designer refresh may be needed and the ability to publish or unpublish a secondary locale should now be available when using Localization.

Apr 24, 16:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 24, 15:39 UTC
Identified - The issue has been identified and a fix is being implemented.

Apr 24, 15:11 UTC
Investigating - Webflow is investigating some reports of not being able to enable or disable publishing on a secondary locale when using Localization.