Vox Media Status - Incident History

Chorus Platform Preview & Layout Issue

2024-11-11T16:50:41-05:00

Nov 11, 16:50 EST
Resolved - The issues impacting Chorus preview & layout have been resolved. Thank you all for your patience while we worked on this.

Nov 11, 16:33 EST
Monitoring - A fix has been implemented and we believe preview & layout should be displaying as expected at this time. We’re continuing to monitor the situation to ensure the underlying issues have been resolved. Thanks for sticking with us.

Nov 11, 14:27 EST
Investigating - We’re currently investigating reports that preview and layout are not loading in Chorus as expected. We're investigating this issue and will share updates here as we have them.

Clay Network and Platform downtime

2024-09-26T14:07:16-04:00

Sep 26, 14:07 EDT
Resolved - This incident has been resolved! Thank you for your patience as we worked through this and please contact support with any questions.

Sep 26, 12:46 EDT
Monitoring - A fix has been implemented by the team and sites should return to normal at this time. We will continue to monitor to ensure there are no further issues.

Sep 26, 12:43 EDT
Identified - We believe we have identified the issue and sites are returning to normal for most users.

Sep 26, 12:00 EDT
Investigating - We are currently investigating additional slow downs to loading on the site.

Sep 26, 11:45 EDT
Monitoring - A fix has been deployed and we are seeing the sites loading again. We will continue to monitor but you should be able to use the sites and editor now.

Sep 26, 11:29 EDT
Investigating - We’re currently investigating reports that the Clay Editing and sites are down for some users. We’ll continue to share updates here as we have them.

Chorus platform image issues

2024-09-19T16:27:55-04:00

Sep 19, 16:27 EDT
Resolved - The issues impacting Chorus images have been resolved. Thank you all for your patience while we worked on this.

Sep 19, 16:14 EDT
Monitoring - A fix has been implemented and we believe images should be displaying as expected at this time. We’re continuing to monitor the situation to ensure the underlying issues have been resolved. Thanks for sticking with us.

Sep 19, 14:54 EDT
Investigating - We’re currently investigating reports that the Chorus images are not appearing as expected on the sites and within the editor. We’ll continue sharing updates here as we have them.

Chorus Story Editor Monitoring

2024-09-12T12:33:48-04:00

Sep 12, 12:33 EDT
Resolved - This issue has been resolved and service should return to normal.

Sep 11, 20:47 EDT
Monitoring - The team is monitoring an earlier outage and noted that there may be some short downtime as the system fixes itself.

Pinnacle Maintenance

2024-09-12T05:00:02-04:00

Sep 12, 05:00 EDT
Completed - The scheduled maintenance has been completed.

Sep 12, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 9, 17:56 EDT
Scheduled - We’ll be doing some maintenance at 3 AM EST on Thursday, September 12th. During this time, the Editorial CMS will be offline in PopSugar & P3 for up to 30 minutes.

We recommend saving anything you're working on outside of the maintenance window to avoid losing work.

We’ll monitor these updates closely and send a reminder 1 hour before the maintenance begins.

Chorus platform down

2024-09-11T16:02:16-04:00

Sep 11, 16:02 EDT
Resolved - The issues impacting the Chorus Story Editor and Dashboard have been resolved. The platform was down for just under 10 minutes but everything does appear to be working as expected again. Thank you all for your patience while we’ve been working on this; we know this disruption has been frustrating.

Pinnacle Maintenance

2024-08-28T05:00:02-04:00

Aug 28, 05:00 EDT
Completed - The scheduled maintenance has been completed.

Aug 28, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 27, 20:37 EDT
Scheduled - We’ll be doing some maintenance at 3 AM EST on Wednesday, August 28th. During this time, the Editorial CMS will be offline in PopSugar & P3 for up to 10 minutes.

We recommend saving anything you're working on outside of the maintenance window to avoid losing work.

We’ll monitor these updates closely and send a reminder 1 hour before the maintenance begins.

Intermittent Connection Issues from the NY/NJ Area

2024-07-08T16:37:11-04:00

Jul 8, 16:37 EDT
Resolved - Intermittent connection issues to our sites if you're connecting from the NY / NJ area should now be resolved.

Jul 8, 14:51 EDT
Monitoring - Hello, there might be some intermittent connection issues to our sites if you're connecting from the NY / NJ area. A vendor has confirmed that they are having issues and working on resolving this as soon as possible. We'll monitor and update once it has been resolved.

Chorus down intermittently

2024-06-27T22:11:23-04:00

Jun 27, 22:11 EDT
Resolved - The issues impacting the Chorus story editor have been resolved. Thank you all for your patience while we worked on this.

Jun 27, 02:12 EDT
Monitoring - We've implemented a fix for the issue impacting the Chorus story editor. We’re continuing to monitor the situation to ensure the underlying issues have been resolved. Thanks for sticking with us.

Jun 27, 01:36 EDT
Investigating - We are currently investigating reports that the story editor is down. We’ll continue sharing updates here as we have them.

Intermittent Chorus downtime

2024-06-26T21:53:59-04:00

Jun 26, 21:53 EDT
Resolved - The issues impacting the Chorus story editor have been resolved. Thank you all for your patience while we worked on this.

Jun 26, 21:40 EDT
Update - A fix has been implemented and we believe the story editor should be working as expected at this time.

Jun 26, 20:52 EDT
Investigating - We are currently investigating an issue that's been causing the story editor to go down for short intervals of time today. We’ll continue sharing updates here as we have them.

Chorus downtime

2024-06-26T13:28:54-04:00

Jun 26, 13:28 EDT
Resolved - The issues impacting Chorus sites have been resolved. Thank you all for your patience while we worked on this.

Jun 26, 13:11 EDT
Monitoring - A fix has been implemented and we believe all sites should be loading as expected at this time.

Jun 26, 12:54 EDT
Investigating - We are currently investigating an issue that's causing multiple Chorus sites to be down. We’ll continue sharing updates here as we have them.

Chorus Video (Volume) Maintenance

2024-06-26T04:00:02-04:00

Jun 26, 04:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 26, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 20, 14:40 EDT
Scheduled - We’ll be doing some maintenance from 3–4am ET on Wednesday 6/26. During this time, Chorus Video/Volume will be offline for up to 1 hour.

While Chorus Video/Volume is offline is offline, you will not be able to access Chorus Video or add Chorus Videos to the Story Editor on Chorus or WordPress.

We’ll monitor these updates closely and send a reminder 1 hour before the maintenance begins.

SBN Service Migration

2024-06-13T00:30:02-04:00

Jun 13, 00:30 EDT
Completed - The scheduled maintenance has been completed.

Jun 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 10, 15:27 EDT
Scheduled - There will be a short maintenance window during this time.

Images not loading on new posts on PopSugar

2024-05-02T16:25:22-04:00

May 2, 16:25 EDT
Resolved - This incident has been resolved. Please reach out to support with any questions!

May 2, 15:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results!

May 2, 15:03 EDT
Update - We are continuing to work on a fix for this issue!

May 2, 14:14 EDT
Update - We are continuing to work on a fix for this issue!

May 2, 13:12 EDT
Identified - We believe the issue has been identified and we are working to implement a fix.

May 2, 11:30 EDT
Investigating - We are currently investigating an issue where new images added to posts on PopSugar are taking an extended period to load in the CMS and on the site.

Chorus Video (Volume) Maintenance

2024-04-23T04:00:02-04:00

Apr 23, 04:00 EDT
Completed - The scheduled maintenance has been completed.

Apr 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 15, 15:40 EDT
Scheduled - The Chorus Video (Volume) will be down temporarily while maintenance is going on April 23rd, 3 AM (EST). You won't be able to search for videos in the story editor during this downtime which is expected to be about an hour.

Pinnacle Editor Content Not Appearing

2024-04-18T20:04:11-04:00

Apr 18, 20:04 EDT
Resolved - This incident has been resolved.

Apr 18, 19:59 EDT
Update - Publishing with Pinnacle Editor should be functional again. If you're experiencing issues with a Admin Preview please try re-saving the article first and if you encounter any other issues feel free to reach out to Platform Support via [email protected].

Apr 18, 18:45 EDT
Investigating - We are currently investigating an issue with Pinnacle Editor that is preventing newly publish content from appearing on all brands.
Please hold off on publishing content while this is being looked into.

Pinnacle Maintenance

2024-04-09T18:30:02-04:00

Apr 9, 18:30 EDT
Completed - The scheduled maintenance has been completed.

Apr 9, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 9, 15:08 EDT
Scheduled - We’ll be doing some maintenance from 6 to 6:30 pm ET on Tuesday April 9th (today). We expect the platform and Pinnacle/P3 sites to be available, but there is a chance of a service disruption during the maintenance window.

We’ll monitor these updates closely and send a reminder 1 hour before the maintenance begins.

Chorus New Images Not Loading

2024-03-26T18:18:55-04:00

Mar 26, 18:18 EDT
Resolved - All new images should be displaying correctly at this time!

Mar 26, 18:05 EDT
Monitoring - A fix has been implemented and we believe all new images should be displaying as expected at this time.

Mar 26, 17:42 EDT
Investigating - We’re currently investigating reports that the images recently added to Chorus are not loading on the site. We’ll continue sharing updates here as we have them.

Pinnacle Editor Issues

2024-02-28T16:37:51-05:00

Feb 28, 16:37 EST
Resolved - The issues impacting the Pinnacle have been resolved. Thank you all for your patience while we’ve been working on this; we know this disruption has been frustrating.

Feb 23, 17:21 EST
Update - The CMS should be stable and you may resume publishing over the weekend and investigation will continue next week. Thanks again for your patience.

Feb 23, 16:02 EST
Update - We are still investigating the root cause of the issue and we're asking that while access to the CMS is restored that you do not attempt to publish anything during that time as it could compromise progress made. Thank you for your continued patience throughout this downtime.

Feb 22, 21:51 EST
Update - Pinnacle CMS is currently inaccessible and scheduled posts will not be published.
The team is continuing to investigate the issue and updates will be shared here as we learn more.

Please share https://status.voxmedia.com/ with colleagues in any mutual channels so they aware and able to check for updated information as the team works on a solution.

Feb 22, 15:36 EST
Investigating - There is currently an issue with Pinnacle the team is investigating where you might see a Drupal update message upon logging in as well as issues with saving content correctly. Keeping a draft offline is advised to reduce loss of work while this is being looked into.

Pinnacle Maintenance

2024-02-28T16:30:56-05:00

Feb 28, 16:30 EST
Completed - The scheduled maintenance has been completed.

Feb 28, 16:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 28, 11:47 EST
Scheduled - We’ll be doing some maintenance from 4 to 4:30 pm ET on Wednesday February 28th (today). We expect the platform and Pinnacle/P3 sites to be available, but there is a chance of a service disruption during the maintenance window.

We’ll monitor these updates closely and send a reminder 1 hour before the maintenance begins.

Pinnacle Maintenance

2024-02-12T20:30:56-05:00

Feb 12, 20:30 EST
Completed - The scheduled maintenance has been completed.

Feb 12, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 9, 12:12 EST
Scheduled - Pinnacle's image management service will be getting an update Monday February 12th from 8:00 - 8:30 pm EST. This should not impact images already in Pinnacle but will impact photos uploaded to Pinnacle during this time. Please do not upload any new photos to Pinnacle/P3 from 8:00 - 8:30 pm EST on Monday February 12th.

Chorus Platform Maintenance

2024-02-06T05:00:35-05:00

Feb 6, 05:00 EST
Completed - The scheduled maintenance has been completed.

Feb 6, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 2, 13:25 EST
Scheduled - We’ll be doing some platform maintenance between 3–5am ET on Tuesday, February 6th. We expect the platform to be potentially unavailable for up to an hour.

We recommend editing outside of the maintenance window.

We’ll monitor these updates closely and send a reminder 1 hour before the maintenance begins.

Polygon site experiencing degraded performance

2024-02-03T11:05:39-05:00

Feb 3, 11:05 EST
Resolved - This incident has been resolved! All Polygon pages should be running as expected at this time.

Feb 3, 10:56 EST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 3, 10:31 EST
Investigating - We’re currently investigating reports that the some pages on Chorus sites are showing a 500 error. We’ll continue sharing updates here as we have them.

Chorus Images Not Loading

2024-01-11T21:21:27-05:00

Jan 11, 21:21 EST
Resolved - The issues impacting Chorus images have been resolved. Thank you all for your patience while we worked on this.

Jan 11, 21:07 EST
Monitoring - We've implemented a fix for the issue impacting Chorus images. We’re continuing to monitor the situation to ensure the underlying issues have been resolved. Thanks for sticking with us.

Jan 11, 18:53 EST
Identified - We’ve identified the underlying issue causing images across some sites to not appear. We’ll continue sharing updates here as we have them.

Jan 11, 18:17 EST
Investigating - We’re currently investigating reports that images across some sites are not appearing. We’ll continue sharing updates here as we have them.

PopSugar & P3 Database Maintenance

2023-12-07T01:30:11-05:00

Dec 7, 01:30 EST
Completed - The scheduled maintenance has been completed.

Dec 7, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 30, 13:41 EST
Update - We will be undergoing scheduled maintenance during this time.

Nov 29, 14:32 EST
Update - We will be undergoing scheduled maintenance during this time.

Nov 29, 14:02 EST
Scheduled - We’ll be doing some maintenance at 1 AM EST on Thursday, December 7th. During this time, Editorial CMS will be offline in PopSugar & P3 for up to 30 minutes.

We recommend saving anything you're working on outside of the maintenance window to avoid losing work.

We’ll monitor these updates closely and send a reminder 1 hour before the maintenance begins.