Siteimprove Status - Incident History

Full Platform Outage

2024-11-21T19:34:17Z

Nov 21, 19:34 UTC
Resolved - Nice! The issue affecting the Platform is all sorted.

Please note that Crawls and Analytics data may be slightly delayed as everything gets caught up.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Nov 21, 19:11 UTC
Monitoring - Don’t fret! A fix has been put in place and we’re checking to make sure everyone can log in.

Crawls and Analytics may be slightly delayed as we get running again.

Nov 21, 18:08 UTC
Update - Our Platform Operations Team is still investigating an issue causing the Siteimprove platform to fail.

We are actively working to resolve this and restore full functionality quickly.

We’ll provide an update at the top of the hour. Thank you for your patience!

Nov 21, 17:16 UTC
Investigating - Our Platform Operations Team has identified an issue causing the Siteimprove platform to fail to load.

We are actively working to resolve this and restore full functionality quickly.

If you’re unable to load or access the platform, you may be impacted by this issue.

We’ll provide an update at the top of the hour. Thank you for your patience!

Scheduled Database Maintenance

2024-09-21T08:00:02Z

Sep 21, 08:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 13, 14:29 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Scheduled Database Maintenance

2024-09-14T08:00:02Z

Sep 14, 08:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 6, 14:12 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Platform – Outage

2024-09-13T18:27:49Z

Sep 13, 18:27 UTC
Resolved - Nice! The issue preventing the Siteimprove platform from loading is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

Sep 13, 18:15 UTC
Monitoring - Don’t fret! A fix is on the way and we’re checking in to ensure you can log back into the Siteimprove platform.

You should now see the platform load successfully.

We’ll have an update at the top of the hour. Stay tuned!

Sep 13, 18:00 UTC
Identified - Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned!

Sep 13, 17:41 UTC
Investigating - Uh oh! We seem to be having a problem.

Our team is making every effort to get things up and running again.

You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com).

We’ll have an update at the top of the hour. Stay tuned!

Scheduled Database Maintenance

2024-09-13T07:00:02Z

Sep 13, 07:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 6, 14:11 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for a very limited set of users. The majority of users will be able to operate normally in the platform. Status updates will be posted to this page when maintenance starts and ends.

Scheduled Database Maintenance

2024-09-12T07:00:05Z

Sep 12, 07:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 6, 14:10 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for a very limited set of users. The majority of users will be able to operate normally in the platform. Status updates will be posted to this page when maintenance starts and ends.

Partial outage with crawler stack

2024-08-28T11:19:44Z

Aug 28, 11:19 UTC
Resolved - The situation has now stabilized and the crawler is fully functional again.
We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Aug 28, 11:17 UTC
Investigating - Uh oh! We seem to be having a problem with the Crawler service. Our team is making every effort to get things up and running again.

You may be experiencing delayed crawls..

We’ll have an update soon. Stay tuned!

Lag in Crawler and Analytics services

2024-08-21T13:56:41Z

Aug 21, 13:56 UTC
Resolved - Nice! The issue affecting the platform is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Aug 21, 13:09 UTC
Monitoring - Don’t fret! A fix is on the way and we’re checking in to make sure that the affected systems are stable.

We’ll have an update at the top of the hour. Thanks for your patience!

Aug 21, 12:16 UTC
Update - We’re still on it and making steady progress. Another update will be provided shortly.

Thanks for your continued patience!

Aug 21, 09:38 UTC
Update - Our teams are making progress, but the issue is taking longer to resolve than anticipated. We're continuing to work on it and will provide another update within the next hour.

Thanks for sticking with us!

Aug 21, 08:40 UTC
Update - We’re still working on a fix. Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned!

Aug 21, 07:30 UTC
Identified - Uh oh! We seem to be having a problem with crawling services and marketing analytics modules for some customers.
Our teams have found the issue and we’re working on a fix.

Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned!

Scheduled Maintenance

2024-06-27T12:00:02Z

Jun 27, 12:00 UTC
Completed - The scheduled maintenance has been completed.

Jun 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 24, 14:49 UTC
Scheduled - We will be executing scheduled maintenance during this time period. The work being executed is not expected to disrupt service for users and is specific to a limited section of the platform. However, as this is an extended window we want users to be aware of that work is underway during this period of time. Status updates will be posted to this page when maintenance starts and ends.

Monitoring

2024-06-17T15:09:22Z

Jun 17, 15:09 UTC
Resolved - Nice! The issue affecting the platform is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Jun 17, 13:02 UTC
Monitoring - A small group of users were experiencing an error when trying to log into the platform.
Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users. We'll continue to monitor to ensure there are no further disruptions.

We’ll have an update at the top of the hour. Stay tuned!

Platform – Outage

2024-06-10T14:36:29Z

Jun 10, 14:36 UTC
Resolved - Nice! The issue affecting the Platform is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Jun 10, 13:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 10, 13:20 UTC
Investigating - Uh oh! We seem to be having a problem.

Our team is making every effort to get things up and running again.

You may be experiencing issues with getting the platform to load and/or log into the platform.

We’ll have an update at the top of the hour. Stay tuned!

Account Module Subscriptions Showing Inactive

2024-04-30T14:07:00Z

Apr 30, 14:07 UTC
Resolved - The issue affecting the Account Module Subscriptions is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

Apr 30, 13:29 UTC
Monitoring - A fix has been implemented. You should now see account subscriptions, modules, and sites/groups access as 'active' again.

We recommend logging out of the platform, clearing your browser's cache and cookies, and then logging back in.

Apr 30, 12:44 UTC
Identified - Good news - We’ve found the issue and we’re working on a fix. Thanks for your patience!

Apr 30, 12:37 UTC
Investigating - Uh oh! We seem to be having a problem with the Account Module Subscriptions in the Siteimprove Platform. Our team is making every effort to get things up and running again.

You may be experiencing account subscriptions, modules, and access to sites/groups showing as inactive or under the 'Explore other modules' section of the left hand navigation menu.

We’ll have an update at the top of the hour. Stay tuned!

Scheduled Database Maintenance

2024-04-20T13:00:02Z

Apr 20, 13:00 UTC
Completed - The scheduled maintenance has been completed.

Apr 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 2, 23:10 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Platform – Access Issue

2024-04-20T01:26:06Z

Apr 20, 01:26 UTC
Resolved - Nice! The issue affecting platform access is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.

Apr 20, 01:06 UTC
Monitoring - Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users.

Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions.

We’ll have an update at the top of the hour. Stay tuned!

Apr 19, 23:57 UTC
Update - Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We're still working to address the issue, but do not have an ETA at this time.

We’ll have an update at the top of the hour. Stay tuned!

Apr 19, 23:00 UTC
Identified - Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We don't currently have an ETA to address the issue. We're working with our vendor to resolve the situation as quickly as possible.

We’ll have an update at the top of the hour. Stay tuned!

Apr 19, 22:55 UTC
Investigating - Uh oh! We seem to be having a problem.

Our team is making every effort to get things up and running again.

A small group of users may be experiencing an error when trying to log into the platform.

We’ll have an update at the top of the hour. Stay tuned!

Scheduled Database Maintenance

2024-04-13T13:00:02Z

Apr 13, 13:00 UTC
Completed - The scheduled maintenance has been completed.

Apr 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled Database Maintenance

2024-04-05T11:00:02Z

Apr 5, 11:00 UTC
Completed - The scheduled maintenance has been completed.

Apr 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 2, 23:09 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users located in North America. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Manage sites table failing to load

2024-03-22T02:53:22Z

Mar 22, 02:53 UTC
Resolved - The issue preventing the Manage Sites Table from loading is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

Mar 21, 22:18 UTC
Monitoring - Don’t fret! A fix is on the way and we’re checking in to make sure the Manage Sites Table loads successfully.

We recommend logging out of the platform, clearing your cache, cookies, and browser history, and then logging back in.

Mar 21, 21:16 UTC
Identified - Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned!

Mar 21, 20:16 UTC
Update - We are continuing to investigate the issue.

Some customers are experiencing the Manage Sites Table loading successfully while others are not. We will post another update as soon as our Development Team identifies the root cause. Thank you for your patience in the meantime.

Mar 21, 19:09 UTC
Investigating - Uh oh! We seem to be having a problem with the Manage Sites Table within the platform. Our team is making every effort to get things up and running again.

You may be experiencing a "Could not load sites" error message when navigating to Settings > Sites.

We’ll have an update at the top of the hour. Stay tuned!

Crawler - Degraded performance

2024-03-12T08:03:34Z

Mar 12, 08:03 UTC
Resolved - This incident has been resolved.

Mar 11, 12:30 UTC
Monitoring - Nice! The issue affecting Crawler service has been fixed, but a subset of customers may still be impacted. We will continue to monitor until things are back to normal.

We’ll have another update as the crawls catch up. Stay tuned!

Mar 11, 08:35 UTC
Investigating - Uh oh! We seem to be having a problem with the Crawler service. Our team is making every effort to get things up and running again.

You may be experiencing delays in the completion of crawls.

We’ll have an update as the crawls catch up. Stay tuned!

Scheduled Database Maintenance

2024-03-09T15:00:56Z

Mar 9, 15:00 UTC
Completed - The scheduled maintenance has been completed.

Mar 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 22, 23:51 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Scheduled Database Maintenance

2024-03-09T08:00:56Z

Mar 9, 08:00 UTC
Completed - The scheduled maintenance has been completed.

Mar 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 22, 23:50 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Scheduled Database Maintenance

2024-03-03T08:00:56Z

Mar 3, 08:00 UTC
Completed - The scheduled maintenance has been completed.

Mar 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 22, 23:48 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Scheduled Database Maintenance

2024-03-02T10:00:59Z

Mar 2, 10:00 UTC
Completed - The scheduled maintenance has been completed.

Mar 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 22, 23:47 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for some users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Scheduled Database Maintenance

2023-11-18T14:01:12Z

Nov 18, 14:01 UTC
Completed - The scheduled maintenance has been completed.

Nov 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 14, 15:43 UTC
Scheduled - We will be executing scheduled database maintenance during this time period. During the window there will be periods of time where platform functionality will be unavailable for small subset of users. Users should plan to log out and continue work after the maintenance has been completed to avoid disruption. Status updates will be posted to this page when maintenance starts and ends.

Degraded Performance - Page Reports failing to load

2023-09-07T18:55:54Z

Sep 7, 18:55 UTC
Resolved - The issue affecting Page Reports is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

Sep 7, 17:14 UTC
Monitoring - A fix has been implemented and we're monitoring its efficacy.

You should now be able to load Page Reports successfully again.

Sep 7, 16:40 UTC
Identified - Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience!

We’ll have an update at the top of the hour. Stay tuned!

Sep 7, 15:33 UTC
Investigating - We seem to be having a problem with the Page Reports functionality. Our team is making every effort to get things up and running again.

You may be experiencing an "Oops" message when trying to access general Page Reports and/or when viewing broken links.

We’ll have an update at the top of the hour. Stay tuned!

Analytics / Usability - Outage

2023-09-07T14:28:03Z

Sep 7, 14:28 UTC
Resolved - The issue affecting the Analytics-related modules is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

Sep 6, 14:57 UTC
Update - Thank you for your continued patience. We're still monitoring the fixes we've implemented to ensure their performance and stability with our Analytics-related modules.

Sep 6, 06:58 UTC
Update - Thank you for your continued patience while waiting for the next update. While the Analytics-related modules are up and running, we will continue to monitor to ensure everything is acting as it should.

Users may still experience minor platform slowness. We truly appreciate your understanding in the meantime.

Sep 5, 17:48 UTC
Update - Thank you for your patience while waiting for the next update. While the Analytics-related modules are up and running, we're deploying additional fixes now to reduce further analytics issues moving forward.

Users may experience minor platform slowness while we deploy these additional fixes. We truly appreciate your understanding in the meantime.

Sep 5, 08:06 UTC
Monitoring - Don’t fret! A fix is on the way and we’re checking in to make sure the Marketing Analytics module running as expected.

We’ll have an update at the top of the hour. Stay tuned!

Sep 5, 07:47 UTC
Investigating - Uh oh! We seem to be having a problem with the Analytics / Usability modules. Our team is making every effort to get things up and running again.

We’ll have an update at the top of the hour. Stay tuned!