Mapbox Status - Incident History

Delayed delivery of Mapbox Traffic Data

Tue, 10 Dec 2024 17:37:57 +0000

Dec 10, 17:37 UTC
Update - We are continuing to work on a fix for this issue.

Dec 10, 17:37 UTC
Identified - We are experiencing delays in delivering typical Mapbox Traffic Data. We have implemented a fix and are working to resolve.

Navigation API: Missing live-traffic data

Thu, 19 Sep 2024 12:00:00 +0000

Sep 19, 12:00 UTC
Resolved - Navigation services experienced an outage affecting our live traffic data. As a result, users might experience issues with navigation, including inaccuracies in ETA, routing recommendations, and the display of real-time traffic conditions such as congestion and incidents for approximately 1 hour.

The issue has been resolved.

AWS system-wide outage impacting Mapbox traffic and ETAs

Wed, 31 Jul 2024 12:17:39 +0000

Jul 31, 12:17 UTC
Resolved - This incident has been resolved.

Jul 31, 12:16 UTC
Update - Our traffic services are fully operational.

Jul 31, 02:20 UTC
Update - We are continuing to investigate this issue.

Jul 31, 00:17 UTC
Update - We are continuing to investigate this issue.

Jul 30, 23:07 UTC
Investigating - We have received reports from AWS that several core services are experiencing instability. This will impact Mapbox's ability to provide live traffic, live incidents and ETA's to its customers.

Increased Vector Tile errors

Wed, 31 Jul 2024 06:41:16 +0000

Jul 31, 06:41 UTC
Resolved - The Vector Tiles API error rates have subsided and the service is fully operational.

Jul 31, 05:49 UTC
Monitoring - We have implemented several fixes and are starting to see recovery in the Vector Tiles API. We will continue to monitor the service as it returns to full health.

Jul 31, 03:35 UTC
Update - We are working to address service disruptions caused by the ongoing issue.

Jul 31, 02:30 UTC
Update - We are continuing to work towards a fix for the issue.

Jul 31, 01:28 UTC
Update - We are continuing to work on a fix for the issue.

Jul 30, 23:59 UTC
Identified - We have taken measures to reduce the impact and continue to monitor the incident.

Jul 30, 23:02 UTC
Investigating - We are currently investigating an increase in error responses from the live traffic vector tile service.

Stale or missing live-data in Navgation Api's in ap-southeast-1 datacenter

Sun, 28 Jul 2024 23:15:00 +0000

Jul 28, 23:15 UTC
Resolved - Navigation api requests (Directions, Map-matching) in hitting our `ap-southeast-1` datacenter experienced stale or missing live-data and congestion for 90 minutes.

Incident has been resolved

Maps services are experiencing degraded performance.

Sun, 09 Jun 2024 21:06:39 +0000

Jun 9, 21:06 UTC
Resolved - This incident has been resolved.

Jun 9, 20:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 9, 19:00 UTC
Investigating - We are currently investigating this issue.

Static Images API degradation

Fri, 17 May 2024 19:58:46 +0000

May 17, 19:58 UTC
Resolved - We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available.

May 17, 15:33 UTC
Identified - We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them.

May 17, 15:17 UTC
Update - We are still investigating image quality degradation on the Static Images API

May 17, 01:14 UTC
Update - This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue.

May 17, 00:04 UTC
Investigating - We are investigating image quality degradation on the Static Images API

Maps services are experiencing degraded performance

Mon, 29 Apr 2024 19:04:48 +0000

Apr 29, 19:04 UTC
Resolved - This incident has been resolved and system status is nominal.

Apr 29, 18:39 UTC
Monitoring - We are monitoring the impacted services as we start to see recovery.

Apr 29, 18:12 UTC
Identified - We have identified the issue and are working on reducing impact.

Apr 29, 17:59 UTC
Investigating - We are investigating an issue causing degraded performance across maps api services.

Static images and tiles API

Wed, 17 Apr 2024 20:03:42 +0000

Apr 17, 20:03 UTC
Resolved - This incident has been resolved.

Apr 17, 19:41 UTC
Monitoring - We are investigating an issue with the Static API.

Degraded performance for live traffic requests

Sun, 17 Mar 2024 21:29:20 +0000

Mar 17, 21:29 UTC
Resolved - This incident has been resolved.

Mar 17, 20:27 UTC
Identified - We have mitigated the issue with live-traffic requests and are continuing to investigate.

Mar 17, 19:56 UTC
Investigating - We are currently investigating an on-going issue with live traffic requests.

Authentication errors on Matrix, Optimization, and Directions APIs

Thu, 25 Jan 2024 12:30:00 +0000

Jan 25, 12:30 UTC
Resolved - Between approximately 12:15UTC and 13:50UTC on 2023-01-025, some users of the Matrix, Optimization, and Directions API in some regions may have received HTTP 401 authentication errors while using the services. The issue has been identified and resolved.

Mapbox Traffic Data Live Traffic Outage

Fri, 12 Jan 2024 08:00:00 +0000

Jan 12, 08:00 UTC
Resolved - From 2024-01-12 00:10 UTC to 2024-01-12 01:10 UTC, a period of one hour, we experienced failures when delivering live traffic updates for Mapbox Traffic Data. The issue has been resolved.

During this outage, Mapbox Traffic Data customers subscribed to live traffic did not receive updates. This issue did not impact the delivery of typical traffic data nor Mapbox Navigation APIs.

Degraded performance for live traffic requests

Sun, 07 Jan 2024 00:12:47 +0000

Jan 7, 00:12 UTC
Resolved - This incident has been resolved.

Jan 5, 18:43 UTC
Monitoring - The service is stabilizing and we are continuing to monitor the fix.

Jan 5, 18:18 UTC
Identified - The issue causing the performance degradation to live traffic requests was identified and a fix is being implemented.

Jan 5, 17:45 UTC
Investigating - We are currently investigating an on-going issue with live traffic requests.

Navigation Api: Partial live-data coverage in us-east-1 datacenter

Thu, 16 Nov 2023 23:31:22 +0000

Nov 16, 23:31 UTC
Resolved - The original issue is identified and resolved.

Nov 16, 00:12 UTC
Monitoring - The partial live-data coverage in us-east-1 region has been mitigated, and the region is now processing client requests again.

Investigation of root-cause is continuing and we're tracking key metrics.

Nov 15, 23:35 UTC
Investigating - This affects live-data such as congestion, closures and incidents for Navigation apis as well as live-traffic maps.

We are currently investigating the issue and have re-directed traffic to regions with complete coverage in the meantime.

Uploads API jobs not processing

Fri, 10 Nov 2023 02:18:34 +0000

Nov 10, 02:18 UTC
Resolved - All operations have returned to normal, and the backlog of jobs has been cleared.

Nov 10, 02:18 UTC
Update - We are continuing to monitor for any further issues.

Nov 10, 01:43 UTC
Monitoring - We are seeing recovery and continue to process the backlog of jobs affected.

Nov 10, 01:02 UTC
Update - We have resolved the issue for newly created uploads. We continue to work through the backlog of uploads that are still processing.

Nov 10, 00:41 UTC
Identified - The issue has been identified and a fix is being implemented.

Nov 10, 00:23 UTC
Investigating - We are investigating reports of processing issues with the Uploads API.

Delayed live traffic updates on Navigation APIs

Tue, 26 Sep 2023 15:30:00 +0000

Sep 26, 15:30 UTC
Resolved - Customers using the NavSDK, Directions, and Map Matching APIs in the AP-southeast-2 region may have received stale traffic information in ETA and Visual Map, including live incidents. This issue began around 14:45 UTC and ended around 18:30 UTC. The root cause is under investigation and we are monitoring.

Increased HTTP error rates and latency

Tue, 19 Sep 2023 16:30:20 +0000

Sep 19, 16:30 UTC
Resolved - This incident has been resolved. All systems operational.

Sep 18, 21:39 UTC
Update - All APIs are currently operational. We are continuing to monitor performance.

Sep 18, 19:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 18, 19:33 UTC
Update - We are continuing to work on a fix for this issue.

Sep 18, 19:29 UTC
Identified - The issue has been identified and a fix is being implemented.

Sep 18, 19:25 UTC
Investigating - We are currently investigating an increase in HTTP error rates and latency for Maps APIs

Missing or Incorrect POI Brand Name in Search

Tue, 12 Sep 2023 21:23:18 +0000

Sep 12, 21:23 UTC
Resolved - This incident has been resolved.

Sep 12, 20:14 UTC
Identified - We've identified an issue where users searching for select POI brands in the US and Germany will either not get results or the returned POI names will just be numbers. The fix is identified and a rollback operation is underway.

Missing or incorrect road closure data for Traffic V1 API and Matrix API

Tue, 05 Sep 2023 23:59:50 +0000

Sep 5, 23:59 UTC
Resolved - This incident has been resolved.

Sep 5, 21:00 UTC
Identified - We are investigating degraded performance for the Matrix API and Traffic Maps v1. Customers of these services may experience missing or incorrect road closure data. We have identified the root cause and are working towards a solution.

Elevated API Errors on Maps and Search services

Thu, 24 Aug 2023 08:23:33 +0000

Aug 24, 08:23 UTC
Resolved - Multiple Mapbox services experienced errors due to an internal change. This issue lasted from 07:42 to 07:51 UTC. The issue was resolved and all services returned to normal operation.

Live Traffic Outage

Fri, 11 Aug 2023 02:54:45 +0000

Aug 11, 02:54 UTC
Resolved - This incident has been resolved.

Aug 11, 02:30 UTC
Monitoring - We have identified an issue with metrics reporting from our cloud service provider. We have confirmed through the course of this incident, all live traffic systems and products making use of live traffic data were working as expected. We will continue to monitor the situation and resolve when we are confident the metrics reporting issue has been resolved.

Aug 11, 00:51 UTC
Investigating - Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may receive ETAs that do not reflect live traffic conditions in the affected regions. Customers using traffic-maps may view tiles that do not reflect live traffic conditions in the affected regions. Customers of Mapbox Traffic Data may not receive timely live traffic data updates in the affected regions.

Mapbox Speeds Degradation

Wed, 26 Jul 2023 02:34:23 +0000

Jul 26, 02:34 UTC
Resolved - This incident has been resolved.

Jul 26, 02:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 25, 22:58 UTC
Identified - The issue has been identified and a fix is being implemented.

Jul 25, 22:12 UTC
Investigating - Mapbox Speeds is currently experiencing degraded performance. Customers of Live Traffic Data may experience stale data. We are investigating the root cause of the issue.

Traffic Maps V1 Degradation

Wed, 26 Jul 2023 02:33:38 +0000

Jul 26, 02:33 UTC
Resolved - This incident has been resolved.

Jul 26, 02:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 25, 22:58 UTC
Identified - The issue has been identified and a fix is being implemented.

Jul 25, 22:07 UTC
Investigating - Traffic Maps V1 is experiencing degradation in quality. Users of Traffic Maps V1 may experience stale traffic tiles that do not reflect the current conditions on the road. We are investigating the cause of this issue.

Elevated API Errors

Tue, 18 Jul 2023 16:30:00 +0000

Jul 18, 16:30 UTC
Resolved - Due to an incident with our cloud service provider, multiple Mapbox services had elevated HTTP 421 errors. This issue lasted from 4:30 PM to 5:15 PM UTC. The issue was resolved and all services returned to normal operation afterwards.

Absent congestion coloring in China, Korea, Southwest Japan, and South East Asia

Mon, 17 Jul 2023 11:00:00 +0000

Jul 17, 11:00 UTC
Resolved - We have identified an issue impacting traffic visualization and ETA's in the following countries: China, Korea, Southwest Japan (locations west of Tokushima), and much of South East Asia. There were three major impact areas, as described below. All have been resolved as of the timestamps listed for each.

Customers using traffic-maps v1 & v2 in the affected region would have seen tiles with drastically underreported congestion coloring, from the period of 2023-07-17T04:04:08.148Z to 2023-07-22T01:30:12.079Z UTC (4 days 21.5 hr).

Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may have received inaccurate ETA's during the period of 2023-07-19 04:49 to 2023-07-22 01:53:48 UTC (2 days and 21 hours).

Finally, customers of mapbox-speeds typical data received incomplete data from the period of 2023-07-12 05:03:52 to 2023-07-21 18:05:55 UTC (9 days 13 hours).

The issue is now resolved and we sincerely apologize for any inconvenience.