Jotform Status - Incident History

Notification and Autoresponder Email Delivery Issue

2024-11-04T19:00:00-08:00

Nov 4, 19:00 PST
Resolved - The issue affecting email delivery has been resolved. The root cause was identified and addressed, restoring normal functionality. All related systems are now operating as expected.

File Operation Issues

2024-10-01T20:00:00-07:00

Oct 1, 20:00 PDT
Resolved - The issue related to file uploads and downloads has been resolved. The root cause was identified and addressed, restoring normal functionality. All related systems are now operating as expected.

Service Disruption

2024-06-04T20:30:00-07:00

Jun 4, 20:30 PDT
Resolved - We experienced a temporary issue between 6:30 and 8:00 pm Eastern Time on June 4th, 2024, affecting Form Builder, form submission, and Sign Document functionalities. The issue has been resolved, and all services are now operating as usual.

Jotform Form Outage

2023-10-21T21:30:00-07:00

Oct 21, 21:30 PDT
Resolved - We experienced an outage for Forms. The issue has been resolved and the service is operating normally.

Jotform File Upload Element Outage

2023-09-26T17:00:00-07:00

Sep 26, 17:00 PDT
Resolved - Between 09-26-2023 17:00 to 09-26-2023 18:30, we experienced problems with the File Upload element.
The issue has been resolved and the service is operating normally.

Jotform Unable to View/Upload Files

2023-08-30T12:15:00-07:00

Aug 30, 12:15 PDT
Resolved - The issue related to uploaded files has been resolved. The issue lasted between August 30, 12:15, and August 30, 13:15

Jotform Server Error

2023-08-28T05:43:36-07:00

Aug 28, 05:43 PDT
Resolved - This incident has been resolved.

Aug 28, 04:53 PDT
Investigating - We are currently investigating this issue.

Jotform Outage

2023-08-24T01:30:55-07:00

Aug 24, 01:30 PDT
Resolved - Jotform is now operational after experiencing a temporary outage.

Aug 24, 01:06 PDT
Investigating - We are currently investigating this issue.

Jotform HIPAA Outage

2023-06-12T07:30:00-07:00

Jun 12, 07:30 PDT
Resolved - A small percentage of incoming traffic experienced intermittent connectivity issues with Jotform HIPAA.

Jotform Outage

2023-06-05T23:00:00-07:00

Jun 5, 23:00 PDT
Resolved - The issue continued intermittently throughout the day.

Jotform Outage

2023-03-05T18:00:00-08:00

Mar 5, 18:00 PST
Resolved - The issue lasted between March 05, 18:00, and March 05, 19:00 (PST)

Jotform Outage

2023-02-07T07:00:00-08:00

Feb 7, 07:00 PST
Resolved - The issue lasted between Feb 07, 18:10, and Feb 07, 18:55 (GMT+3)

Jotform Outage

2022-11-13T20:30:00-08:00

Nov 13, 20:30 PST
Resolved - -

Jotform Outage

2022-11-06T01:30:00-08:00

Nov 6, 01:30 PST
Resolved - The outage occurred between approximately 2022-11-06 01:30PM and 2022-11-06 04:00PM (PST)

Jotform Outage

2022-09-12T14:00:00-07:00

Sep 12, 14:00 PDT
Resolved - We had an unplanned outage on Jotform from 08:00 AM to 08:30 AM (PDT).

Jotform Outage

2022-08-17T10:00:00-07:00

Aug 17, 10:00 PDT
Resolved - We had an unplanned outage on Jotform from 10:00 AM to 10:30 AM (PDT), which blocked most of our users from accessing the service. During a planned maintenance, we encountered database connectivity problems, which our team immediately fixed. Services affected by this problem include Jotform Global, Jotform API, Jotform Europe, and HIPAA.
Corrective actions: Due to the increased load on our databases, we have to close traffic to restore.
Preventive actions: We will take preventive measures to notice the overload of the database due to maintenance before deployment.

Global Elevated Errors

2021-09-29T18:00:00-07:00

Sep 29, 18:00 PDT
Resolved - We're experiencing an elevated level of errors and are currently looking into the issue. Issue is solved at 06:03 PDT

Global Elevated Errors

2021-06-30T02:28:00-07:00

Jun 30, 02:28 PDT
Resolved - We're experiencing an elevated level of errors and are currently looking into the issue.

Issue is solved at 02:39 PDT

HIPAA - Downtime

2021-04-22T04:30:00-07:00

Apr 22, 04:30 PDT
Resolved - Error in application layer caused excessive amount of load over database layer. Because of this, JotForm Hipaa users experienced downtime. Issue is fixed.

HIPAA - Downtime

2021-03-17T09:30:00-07:00

Mar 17, 09:30 PDT
Resolved - Our Hipaa users experienced downtime due to NFS failure. Necessary actions taken.

HIPAA - Decryption Service Performance Degradation

2021-02-07T08:30:00-08:00

Feb 7, 08:30 PST
Resolved - HIPAA experienced performance degradation on decryption service, additional resources are added to the zone.

HIPAA - Increased HTTP 502 Errors

2021-02-04T08:00:00-08:00

Feb 4, 08:00 PST
Resolved - HIPAA region experienced performance degradation on storage layer. Performance back to normal after 24 mins of downtime.