Gcore Status - Incident History

Streaming | Streaming maintenance

2024-11-26T05:00:00Z

THIS IS A SCHEDULED EVENT Nov 26, 05:00 - 06:00 UTC

Nov 20, 11:43 UTC
Scheduled - Start: 26/11/24, 05:00 UTC
End: 26/11/24, 06:00 UTC
---
During this time period, our Engineering team will be performing maintenance that may cause short term Live streaming service interruption:
- Live streams could be restarted once, ~10 sec downtime.
- Watching live streams could be interrupted for ~10s.
- Streams API operations including callbacks won't be affected.

Regions affected: ED (EU), ANX (US), SGC (Asia)

We sincerely apologize for any inconvenience it may cause.

Hosting | Santiago de Querétaro (SQR) incident details

2024-11-22T07:48:59Z

Nov 22, 07:48 UTC
Resolved - We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.

Nov 22, 07:41 UTC
Monitoring - We are pleased to inform you that our engineering team has implemented a fix to resolve full outage in SQR location. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Nov 22, 03:47 UTC
Investigating - We are currently experiencing a degradation in performance, which may result in service unavailability. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Cloud | Singapore-1 | Managed Kubernetes, PostreSQL, Logging; Inference at the Edge, Function, Containers and Container Registry maintenance

2024-11-21T17:07:57Z

Nov 21, 17:07 UTC
Completed - The scheduled maintenance planned on Managed Kubernetes, Function as a Service, Managed Logging, Managed PostgreSQL, Containers, Inference at the Edge, Container Registry between 2024-11-22 08:00:00 UTC and 2024-11-22 16:00:00 UTC has been cancelled. Further information will be provided once this planned maintenance has been re-scheduled.

Nov 7, 15:32 UTC
Scheduled - Start: 22/11/24, 08:00 UTC
End: 22/11/24, 16:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

CDN | Istanbul, Turkey incident details

2024-11-20T17:46:40Z

Nov 20, 17:46 UTC
Resolved - We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.

Nov 20, 15:36 UTC
Investigating - We are currently experiencing a partial degradation in performance, and as a result, we have rerouted traffic to nearby locations to minimize the impact. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Cloud | Frankfurt am Main-1 | Managed Kubernetes, Managed PostgreSQL, Containers and Function maintenance

2024-11-20T14:16:56Z

Nov 20, 14:16 UTC
Completed - The scheduled maintenance planned on Managed Kubernetes, Function as a Service, Managed PostgreSQL, Containers between 2024-11-21 08:00:00 UTC and 2024-11-21 12:00:00 UTC has been cancelled. Further information will be provided once this planned maintenance has been re-scheduled.

Nov 7, 15:24 UTC
Scheduled - Start: 21/11/24, 08:00 UTC
End: 21/11/24, 12:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Cloud | Frankfurt am Main-1 | Networking - Public Network, Cloud | Frankfurt am Main-1 | Networking - BGP, Cloud | Frankfurt am Main-1 | Managed Kubernetes incident details

2024-11-20T13:27:14Z

Nov 20, 13:27 UTC
Resolved - We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.

Nov 20, 10:33 UTC
Monitoring - We are pleased to inform you that our engineering team has implemented a fix to resolve network issues to resources. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Nov 20, 10:20 UTC
Investigating - We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Cloud | Chicago-1 | Managed Kubernetes, Containers, Function, Container Registry maintenance

2024-11-20T12:00:21Z

Nov 20, 12:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 7, 15:10 UTC
Scheduled - Start: 20/11/24, 08:00 UTC
End: 20/11/24, 12:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Object Storage | S3 Luxembourg incident details

2024-11-20T00:06:05Z

Nov 20, 00:06 UTC
Resolved - We are happy to inform you that the partial outage to S3 endpoint has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly.

We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation.

Nov 19, 23:48 UTC
Investigating - We are currently experiencing a partial outage in our service's performance, which may result in partial unavailability for users. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Cloud | Amsterdam-1 | Managed Kubernetes and Containers maintenance

2024-11-19T12:00:21Z

Nov 19, 12:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 7, 15:28 UTC
Scheduled - Start: 19/11/24, 08:00 UTC
End: 19/11/24, 12:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Gcore Systems | Billing System incident details

2024-11-18T17:52:41Z

Nov 18, 17:52 UTC
Resolved - We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.

Nov 18, 16:00 UTC
Monitoring - We are pleased to inform you that our engineering team has implemented a fix to resolve an issue with wrong charges for CDN service in billing. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Nov 18, 15:15 UTC
Identified - We'd like to let you know that our engineering team has successfully located the issue that is affecting our billing system.

Some of you can observed wrongly charges on your accounts. We will refund the amount that was mistakenly charged and you can expect the funds within the timeline depends on your bank terms.

Thank you for your understanding.

Nov 18, 14:49 UTC
Investigating - We are currently experiencing a degradation in performance, which may result in service unavailability. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Cloud | Darmstadt-1 | Managed Kubernetes, Managed PostgreSQL, Containers, Function, Container Registry maintenance

2024-11-18T12:00:21Z

Nov 18, 12:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 7, 14:58 UTC
Scheduled - Start: 18/11/24, 08:00 UTC
End: 18/11/24, 12:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

CDN | API maintenance

2024-11-18T11:00:21Z

Nov 18, 11:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 14, 12:12 UTC
Scheduled - Start: 18/November/24, 10:00 UTC
End: 18/November/24, 11:00 UTC
---
In our continuous effort to improve the functionality and user experience, we have developed new features that will deprecate several existing options. The updates will affect our API naming starting the 18th of November.

The main changes in API are:
- cache_expire option will be deprecated in favor of edge_cache_settings
- disable_cache option will be deprecated in favor of edge_cache_settings
- override_browser_ttl option will be deprecated in favor of browser_cache_settings
- cache_http_headers option will be deprecated in favor of response_headers_hiding_policy
- staticHeaders option will be deprecated in favor of static_response_headers

During this time period, our Engineering team will be performing maintenance that could potentially result in short-term service unavailability for up to 60 min.

We sincerely apologize for any inconvenience it may cause.

Hosting | Billing System maintenance

2024-11-14T11:00:21Z

Nov 14, 11:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 7, 08:08 UTC
Scheduled - Start: 14/Nov/2024, 07:10 UTC
End: 14/Nov/2024, 11:00 UTC
---
During this time period, our Engineering team will be performing maintenance that could potentially result in slowdowns and short-term service unavailability for up to 20 min.

We sincerely apologize for any inconvenience it may cause.

Cloud | Luxembourg-2 | Networking - Private, Public Networks maintenance

2024-11-14T06:00:21Z

Nov 14, 06:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 4, 13:45 UTC
Scheduled - Start: 14/11/2024, 02:00 UTC
End: 14/11/2024, 06:00 UTC
---
IMPACT:
- No service impact expected
- Lack of network redundancy on hosts, 2 times up to 30 mins each
- Lack of network redundancy for gateways of clients/products subnets, 2 times up to 30 mins each

During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Cloud | Luxembourg-2 | Urgent Managed Kubernetes, Logging and Contaners maintenance

2024-11-12T17:00:21Z

Nov 12, 17:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 12, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 12, 14:12 UTC
Scheduled - Start: 12/11/24, 14:30 UTC
End: 12/11/24, 17:00 UTC
---
During this period, our Engineering team will perform urgent maintenance on major controlplane components. Short-term packet loss may be expected during this time.
We apologize for any inconvenience this might cause.

Cloud | Luxembourg-1 | Networking - Private, Public Network maintenance

2024-11-12T06:00:21Z

Nov 12, 06:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 4, 13:18 UTC
Scheduled - Start: 12/11/2024, 02:00 UTC
End: 12/11/2024, 06:00 UTC
---
IMPACT:
- No service impact expected
- Lack of network redundancy on hosts, 2 times up to 30 mins each
- Lack of network redundancy for gateways of clients/products subnets, 2 times up to 30 mins each

During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Cloud | Amsterdam-1 | Managed Kubernetes and Conainers maintenance

2024-11-07T15:26:17Z

Nov 7, 15:26 UTC
Completed - The scheduled maintenance planned on Managed Kubernetes, Containers between 2024-11-19 08:00:00 UTC and 2024-11-19 12:00:00 UTC has been cancelled. Further information will be provided once this planned maintenance has been re-scheduled.

Nov 7, 15:18 UTC
Scheduled - Start: 19/11/24, 08:00 UTC
End: 19/11/24, 12:00 UTC
---
During this time period, our Engineering team will be performing maintenance that could potentially result in short-term service unavailability.

We sincerely apologize for any inconvenience it may cause.

Cloud | Singapore-1 | Managed Kubernetes, Managed Logging, Containers, Container Registry and Functions maintenance

2024-11-07T11:12:19Z

Nov 7, 11:12 UTC
Completed - The scheduled maintenance planned on Managed Kubernetes, Function as a Service, Managed Logging, Containers, Container Registry between 2024-11-11 08:00:00 UTC and 2024-11-11 14:00:00 UTC has been cancelled. Further information will be provided once this planned maintenance has been re-scheduled.

Nov 5, 15:03 UTC
Scheduled - Start: 11/11/24, 08:00 UTC
End: 11/11/24, 14:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Cloud | Luxembourg-2 | Managed Kubernetes, Managed Logging, Containers and Functions maintenance

2024-11-06T17:00:02Z

Nov 6, 17:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 6, 13:12 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 6, 11:07 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 4, 13:04 UTC
Scheduled - Start: 06/11/2024, 08:00 UTC
End: 06/11/2024, 14:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Cloud | Luxembourg-2 | Managed Kubernetes incident details

2024-11-06T16:43:56Z

Nov 6, 16:43 UTC
Resolved - We'd like to inform you that the issue has been resolved, and we are closely monitoring the performance to ensure there are no further disruptions. We will provide a Root Cause Analysis (RCA) report in the coming days to help you understand what caused the incident and the steps we have taken to prevent it from happening again in the future.

We apologize for any inconvenience this may have caused you, and want to thank you for your patience and understanding throughout this process.

Nov 6, 16:24 UTC
Monitoring - We are pleased to inform you that our engineering team has implemented a fix to resolve network problem in Managed Kubernetes. However, we are still closely monitoring the situation to ensure stable performance.

We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

Nov 6, 16:05 UTC
Identified - We'd like to let you know that our engineering team has successfully located the issue that is affecting Managed Kubernetes. The outage is caused by network problem.

Our team is now fully focused on rectifying the situation.

Nov 6, 14:53 UTC
Investigating - We are currently experiencing a degradation in performance, which may result in service unavailability. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

Cloud | Hong Kong-1 | Managed Kubernetes, Containers, Function as a Service maintenance

2024-11-06T15:00:02Z

Nov 6, 15:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 5, 14:48 UTC
Scheduled - Start: 06/11/24, 11:00 UTC
End: 06/11/24, 15:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Cloud | London-1 | Managed Kubernetes, Containers, Function as a Service maintenance

2024-11-05T15:00:03Z

Nov 5, 15:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 4, 12:08 UTC
Scheduled - Start: 05/11/24, 11:00 UTC
End: 05/11/24, 15:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

Gcore Systems | API maintenance

2024-11-05T12:48:24Z

Nov 5, 12:48 UTC
Completed - The scheduled maintenance planned on Customer Portal, Billing System, API, Reseller Portal, Product Documentation between 2024-12-19 09:00:00 UTC and 2024-12-19 12:00:00 UTC has been cancelled. Further information will be provided once this planned maintenance has been re-scheduled.

Nov 4, 14:46 UTC
Scheduled - Start: 19/December/24, 09:00 UTC
End: 19/December/24, 12:00 UTC
---
We would like to notify our users in advance that we are going to remove the ‘enabled’ services button in our customiser and reseller portals.

This means that this products option will be removed from the general functionality and will no longer be available in our UI and API interfaces.

If you use this parameter in any way (UI or API), we ask that you take this into consideration going forward and stop using this parameter.

Our engineering team will be performing maintenance to disable this parameter during the specified time period, which may result in a short-term lack of service for up to 30 minutes.

We sincerely apologise for any inconvenience this may cause.

Cloud | Manassas-1 | Containers maintenance

2024-11-05T10:00:02Z

Nov 5, 10:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 4, 15:52 UTC
Scheduled - Start: 05/11/24, 06:00 UTC
End: 05/11/24, 10:00 UTC
---
During this time period, our Engineering team will be performing maintenance. Short-term packet loss may be expected during it.
We apologize for any inconvenience this might cause.

CDN | Cloud | Hosting Tokyo, Japan maintenance

2024-11-04T22:00:02Z

Nov 4, 22:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 4, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 31, 07:48 UTC
Update - Start: 04/Nov/24, 19:00 UTC
End: 04/Nov/24, 22:00 UTC
---
During this time period, our Engineering team will be performing maintenance.

Network degradation/increased RTT/CCU drops up to 30m in 3h maintenance window.
Besides, no network impact is impacted
We apologize for any inconvenience this might cause.

Oct 30, 17:46 UTC
Update - Start: 04/Nov/24, 19:00 UTC
End: 04/Nov/24, 22:00 UTC
---
During this time period, our Engineering team will be performing maintenance.

Network degradation/increased RTT/CCU drops up to 30m in 3h maintenance window.
Besides, no network impact is impacted
We apologize for any inconvenience this might cause.

Oct 30, 17:45 UTC
Update - Start: 04/Nov/24, 04:00 UTC
End: 04/Nov/24, 07:00 UTC
---
During this time period, our Engineering team will be performing maintenance.

Network degradation/increased RTT/CCU drops up to 30m in 3h maintenance window.
Besides, no network impact is impacted
We apologize for any inconvenience this might cause.

Oct 30, 17:23 UTC
Update - Start: 04/Nov/24, 04:00 UTC
End: 04/Nov/24, 07:00 UTC
---
During this time period, our Engineering team will be performing maintenance.

Network degradation/increased RTT/CCU drops up to 30m in 3h maintenance window.
Besides, no network impact is impacted
We apologize for any inconvenience this might cause.

Oct 30, 17:18 UTC
Scheduled - Start: 04/Nov/24, 04:00 UTC
End: 04/Nov/24, 07:00 UTC
---
During this time period, our Engineering team will be performing maintenance.

Network degradation/increased RTT/CCU drops up to 30m in 3h maintenance window.
Besides, no network impact is impacted
We apologize for any inconvenience this might cause.