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Incident affecting Chronicle Security

Redirect errors for customers in multiple regions while using Chronicle Security

Incident began at 2024-05-21 22:56 and ended at 2024-05-22 00:41 (all times are US/Pacific).

Previously affected location(s)

Tokyo (asia-northeast1)Mumbai (asia-south1)Singapore (asia-southeast1)Sydney (australia-southeast1)London (europe-west2)Frankfurt (europe-west3)Zurich (europe-west6)Dammam (me-central2)Tel Aviv (me-west1)Toronto (northamerica-northeast2)

Date Time Description
22 May 2024 00:41 PDT

The issue with Chronicle Security has been resolved for all affected users as of Wednesday, 2024-05-22 00:08 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
22 May 2024 00:12 PDT

Summary: Redirect errors for customers in multiple regions while using Chronicle Security

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Wednesday, 2024-05-22 01:30 US/Pacific.

Diagnosis: Impacted users may observe issues while logging into their Google Security Operations instances and may experience redirect errors.

Workaround: Impacted users can use the following URL to access their instance. Please replace the <customer-subdomain> placeholder with the corresponding instance subdomain. There are three instances of <customer-subdomain> in the URL: https://<customer-subdomain>.backstory.chronicle.security/initAuth?continueUrl=https://<customer-subdomain>.backstory.chronicle.security/issueCookie?continueUrl%3Dhttps://<customer-subdomain>.backstory.chronicle.security/
21 May 2024 23:12 PDT

Summary: Redirect errors for customers in multiple regions while using Chronicle Security

Description: We are experiencing an intermittent issue with Chronicle Security beginning at Tuesday, 2024-05-21 20:00 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Wednesday, 2024-05-22 00:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Impacted users may observe issues while logging into their Google Security Operations instances and may experience redirect errors.

Workaround: None at this time.