Google Cloud Service Health

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Chronicle Security and Chronicle SOAR experiencing high Remote Procedure Calls (RPC) error rate in Multiregion/us

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Incident affecting Chronicle Security, Chronicle SOAR

Chronicle Security and Chronicle SOAR experiencing high Remote Procedure Calls (RPC) error rate in Multiregion/us

Incident began at 2024-02-28 23:50 and ended at 2024-02-29 09:50 (all times are US/Pacific).

Previously affected location(s)

Multi-region: us

Date	Time	Description
29 Feb 2024	12:53 PST	A mini incident report has been posted on the Google Cloud Service Health Dashboard at https://status.cloud.google.com/incidents/JAxa64hv45yMYzCpqx1T
29 Feb 2024	06:29 PST	The issue with Chronicle Security, Chronicle SOAR has been resolved for all affected users as of Thursday, 2024-02-29 06:00 US/Pacific. We thank you for your patience while we worked on resolving the issue.
29 Feb 2024	05:26 PST	Summary: Chronicle Security and Chronicle SOAR experiencing high Remote Procedure Calls (RPC) error rate in Multiregion/us Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2024-02-29 07:00 US/Pacific. Diagnosis: Impacted users may experience high failure rate for Backstory API calls Workaround: None at this time
29 Feb 2024	04:06 PST	Summary: Chronicle Security and Chronicle SOAR experiencing high Remote Procedure Calls (RPC) error rate in Multiregion/us Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2024-02-29 05:40 US/Pacific. Diagnosis: Impacted users may experience high failure rate for Backstory API calls Workaround: None at this time
29 Feb 2024	03:54 PST	Summary: High Remote Procedure Calls (RPC) error rate in Multiregion/us Description: We are experiencing an issue with Chronicle Security and Chronicle SOAR connectors beginning on Wednesday, 2024-02-28 23:50 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-02-29 04:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Impacted users may experience high failure rate for Backstory API calls Workaround: None at this time

All times are US/Pacific