Chef Status - Incident History

Artifacatory update

2024-11-12T05:20:21-08:00

Nov 12, 05:20 PST
Completed - The scheduled maintenance has been completed.

Nov 12, 04:35 PST
Verifying - Verification is currently underway for the maintenance items.

Nov 12, 02:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 12, 02:17 PST
Scheduled - We are performing maintenance activities against some of our download services. In the 10:20 - 13:00 UTC timeframe, you may experience intermittent disruptions while trying to consume artifacts/downloads from our download product page.

Hosted Chef Set to Get a Database and Infrastructure Upgrade

2023-10-17T03:00:31-07:00

Oct 17, 03:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 17, 02:55 PDT
Verifying - We have completed the Upgrade and verifying the changes.

Oct 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 13, 06:59 PDT
Scheduled - We have scheduled a Maintenance window on 17-October-2023 (Tuesday) starting 02:00 AM PST till 03:00 AM PST. During the scheduled Downtime period, both Hosted Chef API and Hosted Chef Web Console will be unavailable.
We appreciate your patience and understanding. For more details, please read our blog post
http://bit.ly/46Ok66g

Interim issue with hosted chef

2023-04-11T23:00:00-07:00

Apr 11, 23:00 PDT
Resolved - There was an incident with Hosted Chef today morning at 6:00AM UTC, the Hosted Chef application (manage.chef.io) was down for 15 mins. We identified the root cause and fixed the issue immediately. The systems are now healthy and up and running.

Hosted Chef Set to Get a Database and Infrastructure Upgrade

2022-04-26T03:00:33-07:00

Apr 26, 03:00 PDT
Completed - The scheduled maintenance has been completed.
We couldn't proceed with the mentioned changes, as we found an issue on our canary instance. we will have new maintenance window planned and we will keep you informed about it.

Apr 26, 02:49 PDT
Verifying - Verification is currently underway for the maintenance items.

Apr 26, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 20, 12:30 PDT
Scheduled - We have scheduled a Maintenance window on 26-April-2022 (Tuesday) starting 02:00 AM PST till 03:00 AM PST. During the scheduled Downtime period both Hosted Chef API and Hosted Chef Web Console will be unavailable.
We appreciate your patience and understanding. For more details, please read our blog post
https://bit.ly/3K64rDj

Learn Chef Maintenance

2022-03-31T02:05:23-07:00

Mar 31, 02:05 PDT
Completed - The scheduled maintenance has been completed.

Mar 31, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 28, 11:17 PDT
Scheduled - Learn Chef platform (including both the public and sandbox LMS, Studio, and Figures) will be unavailable for 5 mins on Thu, Mar 31 at 5 am EST.

Authentication broken for Supermarket

2022-03-21T11:15:19-07:00

Mar 21, 11:15 PDT
Resolved - We have identified and fixed the issue, sign in is working as expected now. We will continue to monitor the system.

Mar 21, 07:33 PDT
Investigating - We have identified that sign in for supermarket is not working. We are currently investigating the issue and we will keep you posted

Learn Chef Maintenance

2022-01-24T18:00:30-08:00

Jan 24, 18:00 PST
Completed - The scheduled maintenance has been completed.

Jan 24, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 21, 07:36 PST
Scheduled - Our service partner will be deploying updates for Virtual Labs. We anticipate this taking just a few minutes during the hour, but will impact anyone actively using a virtual lab during that time. If you have questions, join us in #learnchef on the Chef Community Slack. https://community.chef.io/slack

Supermarket (supermarket.chef.io) maintenance and upgrade

2022-01-10T06:50:29-08:00

Jan 10, 06:50 PST
Completed - The scheduled maintenance has been completed.

Jan 10, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 10, 05:15 PST
Update - Maintenance/upgrade starting in just over an hour.

Dec 20, 11:34 PST
Scheduled - Supermarket (https://supermarket.chef.io) will be down for maintenance and upgrade, during which the site and API will be unavailable.
Scheduled downtime - January 10th, 2022 (6:30 AM PST to 6:50 AM PST)

Hosted Chef Extended Maintenance

2022-01-06T11:19:28-08:00

Jan 6, 11:19 PST
Resolved - We have completed the Database upgrade and all systems are operational now. Thanks you for your patience.

Jan 6, 08:45 PST
Monitoring - We have completed the DB optimization successfully and have opened Hosted Chef for traffic.
We are monitoring the system performance now.
Consider the system as Operational .

Jan 6, 08:15 PST
Update - We are continuing to work on the DB optimization and have seen significant progress in the last hour.
We will keep you updated with our progress.

Jan 6, 07:22 PST
Update - We are continuing to work on the DB optimization, it is taking longer than we anticipated.
We will keep you posted as and when we have an update to share, Thanks for your patience.

Jan 6, 05:04 PST
Identified - We are seeing some issues with the upgraded DB performance after the upgrade today and working to optimize it , We will keep you posted about our progress with the upgrade completion.

Hosted Chef Planned Maintenance

2022-01-06T05:00:30-08:00

Jan 6, 05:00 PST
Completed - The scheduled maintenance has been completed.

Jan 6, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 16, 02:43 PST
Scheduled - We have scheduled a Downtime on 06-Jan-2022 (Thursday) starting 02:00 AM PST till 05:00 AM PST. During the scheduled Downtime period both Hosted Chef API and Hosted Chef Web Console will be unavailable.
We appreciate your patience and understanding. For more details, please read our blog post https://bit.ly/329NSX6

Hosted Chef Increased error rate

2021-12-22T15:18:05-08:00

Dec 22, 15:18 PST
Resolved - This Incident is resolved and services are back to normal.
Thanks for your patience.

Dec 22, 15:06 PST
Monitoring - The issue is fixed and both Hosted Chef Web console and Hosted Chef API are performing normally now.
We will continue to monitor for a while.

Dec 22, 07:27 PST
Identified - We have identified our internal Search Service to be the problem and this is because of on-going AWS us-east-1 incident.
Our Engineers are working to restore the service with normal performance.

Dec 22, 05:39 PST
Investigating - We are seeing increased Error rates in Hosted Chef , this seems to be because of an on going AWS network issue in us-east-1 region.
Our Engineers are working on this and we will keep you posted.

Learn Chef Maintenance

2021-12-08T02:00:37-08:00

Dec 8, 02:00 PST
Completed - The scheduled maintenance has been completed.

Dec 8, 01:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 30, 07:18 PST
Scheduled - We anticipate learn.chef.io to be unavailable for around an hour for database maintenance. We will provide updates if it will be down for longer.

Hosted Chef Planned Maintenance

2021-11-16T05:58:08-08:00

Nov 16, 05:58 PST
Completed - We are deferring this maintenance window to a later date, which will be announced soon.
Apologies for any inconvenience this might have caused you.

Oct 28, 07:05 PDT
Scheduled - We have a scheduled maintenance on 17-Nov-2021 (Wednesday) starting 05:00 AM EST till 02:00 PM EST. During this maintenance window both Hosted Chef API and Hosted Chef Web Console will be unavailable.
We appreciate your patience and understanding.

Timeouts and failed requests for package distribution infrastructure

2021-08-31T16:36:01-07:00

Aug 31, 16:36 PDT
Resolved - Vendor has resolved their incident.

Aug 31, 14:46 PDT
Update - Error rates have improved for package distribution infrastructure. We will continue to monitor the upstream outage.

Aug 31, 14:36 PDT
Monitoring - We have implemented a workaround which should alleviate timeouts and error rates. We are continuing to monitor the upstream vendor outage.

Aug 31, 12:00 PDT
Identified - We are experiencing network performance degradation due to a vendor.

Upgrading package-router backend infrastructure

2021-07-20T06:49:32-07:00

Jul 20, 06:49 PDT
Completed - The scheduled maintenance has been completed.

Jul 20, 06:49 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Jul 20, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 19, 13:57 PDT
Scheduled - packages.chef.io will undergo maintenance at this time

Chef Package Distribution Outage

2021-06-23T13:26:33-07:00

Jun 23, 13:26 PDT
Resolved - This incident has been resolved.

Jun 23, 12:58 PDT
Investigating - We are facing issues with our Package Distribution Infrastructure.
We are Working on identifying the issue and a resolution.

Learn Chef Upgrade

2021-06-02T10:00:29-07:00

Jun 2, 10:00 PDT
Completed - The scheduled maintenance has been completed.

Jun 2, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 26, 11:46 PDT
Scheduled - Our vendor is performing a major version upgrade to learn.chef.io beginning at 7am UTC (3am Eastern US, 12am Pacific) on June 2nd, 2021, and the site will be offline.

The upgrade is anticipated to take between 8 and 10 hours, and will result in a full outage for learn.chef.io.

An un-branded, generic landing page will be displayed for all visitors while the maintenance is ongoing, which may cause user confusion.

Increased Error rate 5xx on Hosted Chef (api.chef.io/manage.chef.io)

2021-04-21T15:20:02-07:00

Apr 21, 15:20 PDT
Resolved - We have fixed the issue and Error rate is close to 0. We will continue to monitor for a while.
Thank you for your patience.

Apr 21, 13:14 PDT
Update - We have not been able to fix the issue yet and are continuing our work to resolve the issue.
Thanks for being patient.

Apr 21, 10:57 PDT
Identified - We are facing increased 5xx Error rate on Hosted Chef.
We have identified the problem and are working to resolve the issue.
We will keep you updated.

Hosted Chef Maintenance

2021-03-25T09:00:30-07:00

Mar 25, 09:00 PDT
Completed - The scheduled maintenance has been completed.

Mar 25, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 11, 23:30 PST
Scheduled - We will be undergoing a scheduled maintenance on 25th March 2021 at 7:30 AM PST.
You might experience 5xx errors on chef client runs during the maintenance window.

Increased Error rate 5xx on Hosted Chef (api.chef.io)

2021-03-10T23:32:44-08:00

Mar 10, 23:32 PST
Resolved - The issue has been resolved.
We were facing error with our indexing cluster and that lead to increased 5xx for the API calls.

Mar 10, 22:09 PST
Investigating - We are currently investigating increased error rate in Hosted Chef.
We will keep you posted.

Supermarket Maintenance

2021-03-08T03:15:29-08:00

Mar 8, 03:15 PST
Completed - The scheduled maintenance has been completed.

Mar 8, 02:16 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 4, 15:43 PST
Scheduled - Supermarket will be undergoing maintenance. There may be a brief outage during the maintenance window.

Hosted Chef Maintenance

2021-01-27T08:08:01-08:00

Jan 27, 08:08 PST
Completed - The scheduled maintenance has been completed.

Jan 27, 08:03 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Jan 27, 07:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 22, 09:00 PST
Scheduled - Hosted Chef will be undergoing maintenance to its Database servers. There will be an outage for 2 - 4 hours during the maintenance window.

packages.chef.io Maintenance

2020-11-16T09:40:20-08:00

Nov 16, 09:40 PST
Completed - The scheduled maintenance has been completed.

Nov 16, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 11, 15:12 PST
Scheduled - Will will be migrating packages.chef.io to a new backend infrastructure.

Hosted Chef - Manage UI is not saving/loading attributes

2020-07-02T08:46:14-07:00

Jul 2, 08:46 PDT
Resolved - We have deployed a previous release of Manage to Hosted Chef to fix the UI bug until we can fix it in the latest version of manage.

Jul 2, 05:22 PDT
Investigating - We are investigating an issue with Hosted Chef - Manage UI functionality.

Please note this does not affect the Hosted Chef API and Knife functionality is still available.

Hosted Chef Database Maintenance

2020-06-01T10:45:47-07:00

Jun 1, 10:45 PDT
Completed - The scheduled maintenance has been completed.

Jun 1, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 15, 13:02 PDT
Scheduled - We are migrating our database to a new backend engine. While the window is scheduled for 2 hours, based on previous testing and completed work we anticipate the service will only be unavailable for approximately 20 minutes during this window.