Buffer Status - Incident History

Degraded LinkedIn Performance

2024-12-12T05:13:43-08:00

Dec 12, 05:13 PST
Monitoring - We're currently monitoring some issues with the LinkedIn API. For 30 minutes this morning, we experienced a decrease in our platform posting success rate while also seeing reports of issues with connecting and refreshing LinkedIn channels. While the posting success rate has returned to normal, we continue monitoring LinkedIn channels.

Meta services are currently experiencing downtime

2024-12-11T18:29:30-08:00

Dec 11, 18:29 PST
Resolved - We're resolving this incident. Meta services are up and running again, and the publishing success rate for Facebook, Instagram, and Threads has returned to normal levels. Our apologies for the disruption. Please reach out if you're still running into any issues.

Dec 11, 17:34 PST
Monitoring - Meta has now moved the impacted APIs to "Recovering from disruptions." In addition, we've seen all posting functionality return to normal behavior. We will continue monitoring for a bit longer before this incident is considered fully resolved.

Dec 11, 14:23 PST
Update - We have started to see some improvement in the posting of content to Meta channels (Facebook, Instagram, Threads). However, they still have the incident declared a "Major Outage."

We're continuing to monitor the situation and will update this page as we have more information.

Dec 11, 11:15 PST
Identified - Meta have confirmed this as being an issue and they are currently working on a fix. Their current update about this has been shared on X over here: https://x.com/Meta/status/1866918000374280593

Once we have any further news, we will share more information here.

Apologies again for the inconvenience that this outage is causing today.

Dec 11, 10:36 PST
Investigating - We have been alerted to the fact that Meta services are currently having some widespread downtime, which is resulting in troubles for Facebook, Instagram and Threads channels within Buffer. This will mean during this downtime posts that were scheduled from Buffer to these channels are unlikely to publish, and we will also be seeing trouble collecting analytics as well as connecting new channels from Meta.

We are following this incident from Meta and once we see an improvement or have more information, we will update accordingly here.

Buffer mobile apps are currently not fully functional

2024-12-11T11:52:39-08:00

Dec 11, 11:52 PST
Resolved - We are happy to share that the mobile apps are fully functional & operating normally again. If you experienced any issues accessing the mobile apps, please close the app, and re-open it to reset the app.

Thank you so much for your patience as we addressed this.

Dec 11, 11:08 PST
Monitoring - We have been able to identify the issue and ship a fix for this. If you try opening the Buffer app on iOS or Android again now, it should be working normally once more.

We will continue to monitor things to ensure the app is running smoothly. We're very sorry for the inconvenience caused as a result of this incident.

Dec 11, 10:22 PST
Identified - We're currently investigating an issue that is preventing some customers from being able to successfully use the Buffer iOS & Android mobile apps. Our mobile engineers have been alerted and we are exploring shipping a fix as quickly as possible. We will update our status page with more information as soon as we have it

Posts failed to go through for X/Twitter

2024-12-04T05:30:00-08:00

Dec 4, 05:30 PST
Resolved - The X/Twitter API experienced issues for about an hour, during which some scheduled posts via Buffer failed to go through. The issue appears to have been resolved. Retrying any failed posts should enable them to go through again. We're really sorry for the disruption this caused.

Buffer is experiencing a degradation of services

2024-11-28T02:55:20-08:00

Nov 28, 02:55 PST
Resolved - This incident has been fully resolved.

Nov 28, 02:15 PST
Monitoring - We've implemented a fix so the various components of Buffer should work normally again. We're monitoring it closely to ensure the issue is fully resolved.

Nov 28, 01:30 PST
Identified - Buffer is currently experiencing a degradation of services with multiple components affected. There is disruption in scheduling posts, accessing content, and logging into the account. We've identified the cause and are rolling out a fix.

Issues updating Time Zones.

2024-11-20T09:05:28-08:00

Nov 20, 09:05 PST
Resolved - A fix has been implemented, and time zones can be adjusted once again. Don't hesitate to let us know if you continue to experience issues while making changes.

Nov 20, 08:24 PST
Identified - We've identified an issue with updating time zones on individual channels. We're working on a solution and will update this page once the issue has been resolved.

Buffer is experiencing downtime (web and mobile)

2024-11-11T08:39:21-08:00

Nov 11, 08:39 PST
Resolved - After further monitoring of the Buffer platform, we are happy to share that this issue has been fully resolved. Apologies for any disruption that this downtime may have caused.

Nov 11, 07:58 PST
Monitoring - We've been monitoring the Buffer platform and things are looking stable now. We apologise for the inconvenience caused earlier.

Nov 11, 06:45 PST
Investigating - Buffer is currently experiencing a downtime. Our team is investigating, and we'll update this page as more information becomes available.

Intermittent errors uploading media

2024-11-11T04:55:09-08:00

Nov 11, 04:55 PST
Resolved - After monitoring this issue, we're happy to share that it has been resolved. Media uploads should be working as expected once again. We apologize once again for any disruption.

Nov 8, 19:28 PST
Identified - The issue has been identified and we are working on a fix.

Nov 8, 18:56 PST
Investigating - We are experiencing intermittent issues uploading media in the composer. This may result in errors attaching images and videos to posts. We are looking into this and apologize for the disruption.

Low publishing success rates for TikTok image posts

2024-11-10T17:42:21-08:00

Nov 10, 17:42 PST
Resolved - TikTok image posts are publishing successfully again. We're happy to share that the issue is fully resolved. We sincerely apologize for the disruption you experienced over the past few days. Please reach out to our team if you're still experiencing issues.

Nov 10, 17:24 PST
Monitoring - TikTok image posts are publishing successfully again. We'll continue monitoring the publishing success rates and hope to have this fully resolved shortly.

Nov 8, 16:27 PST
Update - We are continuing to communicate with TikTok towards a resolution. We will provide updates as they become available.

Nov 7, 01:39 PST
Update - We're continuing to work with TikTok to resolve this. We'll provide more updates as soon as they become available. Thank you for your patience, and we apologize for the continued disruption.

Nov 6, 06:37 PST
Identified - Our engineers have identified an issue with the TikTok integration and we're in touch with their team about it. We'll share further updates when we have them. Thanks for your patience, and sorry again for the trouble.

Nov 6, 03:46 PST
Update - We are continuing to investigate the issue causing TikTok posts containing images to fail. We sincerely apologise for any disruption this may cause and will provide updates here as soon as we have more information.

Nov 6, 01:27 PST
Investigating - We’re seeing an increase in failed TikTok image posts. We’re currently investigating and will share more info as soon as we have it. Thanks for your patience, and sorry for the trouble.

Brief spike in Bluesky errors

2024-10-30T06:30:00-07:00

Oct 30, 06:30 PDT
Resolved - Around 9:30 AM (EDT), Buffer experienced a brief spike in the number of failed posts for Bluesky. This spike lasted for approximately 20 minutes before it self-resolved. Posting to Bluesky should be back to normal now, and retrying any failed posts should allow them to be published successfully.

Facebook Posts marked as failed (but publishing)

2024-10-23T03:05:35-07:00

Oct 23, 03:05 PDT
Resolved - After close monitoring, we are confident this issue has been fully resolved.

Oct 23, 02:11 PDT
Monitoring - The issue affecting Facebook posts with link attachments seems to have been resolved, although we're still waiting for a final confirmation from Meta. We'll continue to monitor this closely and keep you updated if anything changes.

Oct 22, 18:53 PDT
Identified - We have reported this issue to Meta and our team is closely watching the impact. We will keep this page updated.

Oct 22, 18:02 PDT
Update - This incident is affecting Facebook posts with images and videos, as well as link attachments. These posts continue to publish to the social network successfully despite displaying errors in Buffer. Our team continues investigating.

Oct 22, 16:58 PDT
Update - We are continuing to investigate this issue.

Oct 22, 16:58 PDT
Investigating - We’re seeing an increase in failed Facebook posts with link attachment, due to what seems to be a temporary issue with Meta’s API. Please note that these posts ARE publishing successfully to the social network but are showing an error message in Buffer. It is not necessary to retry these posts.

We’re monitoring for updates and will share more info as soon as we have it. Thanks for your patience, and sorry for the trouble.

Issues with Facebook Story posts

2024-10-17T08:33:34-07:00

Oct 17, 08:33 PDT
Resolved - Things have continued to hold steady with Facebook Story publishing. As such, we're marking this as resolved. Do let us know if you continue to encounter any issues moving forward.

Oct 17, 08:00 PDT
Monitoring - The success rate for Facebook Story publishing has returned to normal, and the previous error is no longer occurring. We'll continue to monitor it and mark this incident as resolved shortly.

Oct 17, 03:22 PDT
Update - The Meta Team is aware of the issue, and we've shared more relevant information with them to hopefully speed up the resolution. We will continue to monitor the progress closely and keep you updated.

Oct 16, 03:14 PDT
Identified - We’re seeing an increase in failed Facebook Story posts with video, due to an issue with Meta’s API. We’re monitoring for updates and will share more info as soon as we have it. Thanks for your patience, and sorry for the trouble

Updates failing to be sent to from Buffer to Bluesky.

2024-10-17T06:23:49-07:00

Oct 17, 06:23 PDT
Resolved - After monitoring the success rate, we're confident the issue has been resolved, and publishing to BlueSky is back to working as expected.

Oct 17, 05:48 PDT
Monitoring - The success rate of BlueSky posts has steadily improved over the past 40 minutes and has now returned to normal. We'll continue monitoring to ensure stability and will mark this incident as resolved soon.

Oct 17, 04:54 PDT
Investigating - We are investigating an issue where posts scheduled to Bluesky are currently failing to send successfully. It looks like this is an issue within Bluesky itself at the moment and we are monitoring the situation. We will update our status page with more information as soon as we have more details, and we apologise for the inconvenience this is causing in the meantime.

Issue publishing to Instagram and Threads

2024-10-15T13:39:30-07:00

Oct 15, 13:39 PDT
Resolved - The issues with posting is resolved and should be working as normal. Please reach out if you're continuing to experience issues and we'll be here to help.

Oct 15, 12:52 PDT
Monitoring - We have identified the cause of the issue that was impacting posting and Instagram and Threads posting appears to be functioning normally again. We are closely monitoring the situation to ensure everything remains stable.

Oct 15, 12:22 PDT
Investigating - We’re currently investigating an issue causing Threads and Instagram posts (especially video content) to fail. Our team is actively working to resolve this as quickly as possible. We sincerely apologise for the disruption.

Buffer Publish had a temporary issue where updates with images couldn't be saved or scheduled

2024-10-09T03:30:00-07:00

Oct 9, 03:30 PDT
Resolved - We experienced around 25 - 30 minutes where customers couldn't properly save updates to their queues if images were uploaded and attached. Customers would have received an error along these lines within the composer box when trying to schedule the update: `The provided image does not appear to be valid.`

This was picked up quickly and fixed, and since then saving posts with images has been working normally once again.

We are very sorry for the inconvenience caused during this issue.

Issues fetching Facebook Pages analytics

2024-10-07T05:47:23-07:00

Oct 7, 05:47 PDT
Resolved - The team has backfilled the missing metrics, and everything should appear in the analytics as expected.

Oct 3, 04:52 PDT
Monitoring - We have implemented a fix which should backfill the data within the next 24 hours and we are closely monitoring the results.

Oct 1, 08:45 PDT
Identified - Buffer experienced issues with Facebook Pages analytics, resulting in missing data from the 25th of September onwards. We have identified the root cause and restored some of the missing data. We will continue to work on fully resolving the issue and keep you updated.

Issue with Ideas

2024-10-05T10:18:35-07:00

Oct 5, 10:18 PDT
Resolved - The issue with Ideas has been fully resolved, and it’s functioning as expected again. If you encounter any further problems, please don’t hesitate to reach out to our team.

Oct 5, 09:49 PDT
Investigating - Some users are currently experiencing difficulties with Ideas in the Create space. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.

Buffer is encountering a "Well this is embarrassing..." Error.

2024-10-02T13:58:37-07:00

Oct 2, 13:58 PDT
Resolved - We were able to make a quick adjustment, and the Publish Dashboard should be loading as expected. We're very sorry for the trouble there. Let us know if you continue to experience any issues.

Oct 2, 13:51 PDT
Identified - We're aware of an issue that is resulting in Buffer loading with a "Well, this is embarrassing..." error. Engineers are working on getting this resolved. We'll update this page as more information becomes available.

Buffer is experiencing downtime (web and mobile)

2024-09-26T12:32:30-07:00

Sep 26, 12:32 PDT
Resolved - We are happy to share that we have been able to push a fix for this issue. All parts of Buffer should be operating normally again. If you experienced a failed posts during this outage, please "Retry" the post again.

Thank you so much for your patience as we addressed this.

Sep 26, 11:27 PDT
Monitoring - After monitoring the Buffer platform, we are happy to say that it is operational again and things should be running normally once more. We've extremely sorry for any inconvenience caused during the downtime today and appreciate your patience with us.

Sep 26, 10:55 PDT
Update - We are continuing to investigate this issue. Thanks so much for your patience.

Sep 26, 09:22 PDT
Update - We are continuing to investigate this issue.

Sep 26, 09:21 PDT
Update - We are continuing to investigate this issue.

Sep 26, 09:17 PDT
Investigating - Buffer is currently experiencing downtime, which is affecting logging in, publishing, and all functions across Buffer. The team is investigating, and we'll update this page as more information becomes available. We're sorry for the disruption.

[Threads] Issues with Posts Failing to Publish

2024-09-24T09:00:00-07:00

Sep 24, 09:00 PDT
Resolved - The issue affecting Threads posts failing to publish has been fully resolved. If you spot a failed Threads posts in your Queue please go ahead and Retry the post.

Our Engineering team has confirmed that things are running smoothly now. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve things.

Error: Signing up for Account + Trial

2024-09-18T13:09:22-07:00

Sep 18, 13:09 PDT
Resolved - The team has been able to resolve the issue. The steps to create an account with a trial should now be working as expected.

Sep 18, 12:13 PDT
Identified - We're aware of errors for those attempting to create an account via our "Start a Trial" button on our pricing page. We've identified the cause, and our team is working on a solution.

As a workaround, creating a free account still works, and a trial can be started from within your new Buffer account.

Buffer Publish is currently having trouble loading successfully

2024-09-17T09:49:42-07:00

Sep 17, 09:49 PDT
Resolved - The issue affecting Buffer has been fully resolved. Our team has confirmed that the service is now operating normally. We apologise for any disruption this may have caused and appreciate your patience throughout the resolution process. Should you experience any additional problems, please reach out to our support team for assistance.

Sep 17, 07:49 PDT
Monitoring - We have implemented a fix and will monitor it closely. As of now, the Publish dashboard should load normally, and posts should also go through more smoothly. Login should also function as expected.

Sep 17, 05:19 PDT
Investigating - We are investigating some reports of Buffer Publish not currently loading as well as some updates not publishing as a result of this; we are extremely sorry for the trouble and inconvenience this is causing. It also looks like some customers are unable to successfully login or use their two-factor-authentication login method due to this issue as well. Our engineers are exploring what is creating this issue and looking to fix the problem as soon as possible. We will update this status page as soon as we have any further news.

Issues with publishing to Instagram and Threads

2024-09-12T07:25:53-07:00

Sep 12, 07:25 PDT
Resolved - After thorough monitoring, we are confident that Meta has resolved the issue. We have not received any further reports, and as a result, we are marking this incident as resolved. Thank you for bearing with us.

Sep 12, 05:17 PDT
Monitoring - Over the past few hours, we've seen the publishing success rate for both Instagram and Threads return to normal for carousel (multi-image) posts. We're continuing to monitor the situation, but it appears that the issue within the API has now been resolved.

Sep 12, 01:32 PDT
Update - We are still awaiting further updates from Meta and will continue to monitor the situation closely. At present, it is not possible to automatically publish Instagram carousel posts (posts containing multiple images). As a workaround, we recommend scheduling posts with single images. If multiple images are essential, you can use the Instagram mobile notification workflow by selecting the "Notify Me" option, which you can learn more about here: https://support.buffer.com/article/658-using-notification-publishing

We sincerely apologise for the disruption and appreciate your continued patience. We will share further updates as soon as we receive more information from Meta.

Sep 11, 07:03 PDT
Identified - We’ve confirmed this issue is due to a bug on Meta’s side, primarily affecting Instagram and Threads carousel (multi-image) posts.

As a workaround, you can schedule Instagram carousel posts using the “Notify Me” option, or limit posts to a single image.

Sep 11, 02:11 PDT
Investigating - We are currently investigating issues with posts failing to publish to Instagram and Threads. Our Engineering team is looking into this, and we’ll update this page as soon as we have more information. We apologise for the disruption this may be causing and thank you for bearing with us while we investigate further.

Low Publishing Success Rate for LinkedIn Posts

2024-09-04T13:29:19-07:00

Sep 4, 13:29 PDT
Resolved - The posting success rate for LinkedIn is back to normal. This issue has been resolved.

Sep 4, 12:22 PDT
Monitoring - We're beginning to see the LinkedIn publishing success rate for posts return to normal. We'll continue to monitor to ensure that things are stable.

Sep 4, 12:01 PDT
Investigating - LinkedIn is currently hitting issues with their API and we are experiencing a high rate of errors for all posts. We apologize for the inconvenience and will continue to monitor the situation closely.

Updates to X with image attachments are failing

2024-09-04T09:47:23-07:00

Sep 4, 09:47 PDT
Resolved - Thanks so much for bearing with us today, we have monitored the situation over the last hour or so and posts to X with image attachments have been sending successfully once again. This issue has been resolved and the posting success rate has returned to normal.

Sep 4, 08:47 PDT
Monitoring - Our engineers have been able to identify this issue and push a fix out. We are no longer seeing these errors occur for single image posts to X and posting success has begun to return to normal for X again.

We will continue to monitor this over the next few hours before looking to label this issue as fully resolved. Thank you for your patience with us as we were working on this problem.

Sep 4, 08:29 PDT
Investigating - We have seen an uptick in single image posts to X failing to publish successfully today. Our engineering team are investigating this and we are working to get publishing success back to normal. It does look like this issue is specific to single image posts for X - any X posts with no images, multi-image posts or posts with videos should still be publishing normally at the moment. As soon as we have more information and fix in place for this, we will follow up.