Sometimes a client asks me a question and I'm a little stunned by their mental model of the world. A few weeks ago, we were discussing the need for better cybersecurity in their architecture. We spoke about several aspects of security, then they asked an outstanding question. "What should I buy to be secure?" It took a few moments to tease out exactly what they thought they were asking. In their mental model they could just buy a box which did what they needed. Want to print from any…
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These are notes that I wrote during the height of the Covid-19 pandemic. I've published them a few years later. By now, you're probably sick and tired of shoving a swab up your nose and / or down your throat. You've grown blasé about the little medical marvel as it reacts to whatever antibodies are flowing laterally. You don't even bother reading the paper leaflet any more. Right? But that swab test wasn't the only option on the table. One of the (many) tasks our team was looking into was …
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There was an interesting discussion at UKGovCamp a few months ago. UKGC is an unofficial yearly gathering of public sector people, who chat informally about thorny issues at work. Suppose a digital design team has to support a policy which charges people money every time they do a thing. Let's say driving a car across a bridge. There's all sorts of cool tech that you could use in order to make the payment process as simple as possible. Perhaps numberplate recognition tied to a credit card?…
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I'm not thick. I know it doesn't sound like much of a boast, but I'm pretty competent at this whole adulting lark. But it appeared that I had forgotten a 4 digit number I'd set up less than a minute ago! The security guard smiled wearily at me, "It happens to everyone!" She said. Which, I'll admit was of small comfort. Work had taken the (sensible) decision that our entry cards weren't secure enough. In order to gain access to the building we needed to present our card and type in a 4 digital …
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The QWERTY layout is, I grant you, an illogical mess. I'm happy to hear your arguments that Dvorak is the one true way. Or that Colemak is several percent faster. But QWERTY is a standard now. Everyone uses it on their laptops and phones. It is used everywhere. Except, it turns out, streaming services. They use alphabetic keyboards. Worse, each one has a unique layout! Want to search for that movie staring that guy who was in the film with that one who does the adverts for that thing you…
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I was browsing the web recently when I can across this utter horror show of a font. Warning, not for the faint of heart. The thing is, I can't adequately describe why I - and many others - find it so disturbing. In all my years of reading English, I've never found a font which slants backwards. I'm used to italics so there's no reason it should seem weird. And yet... it's like the uncanny valley of fonts. Something in my brain just screams "WRONG". I examined the page to see if it was…
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The other day, a company sent me a 2FA code which was only four digits long. I'll admit, this weirded me out. Surely 4 is just far too short. Right? I think almost every 2FA code I've seen has been 6 digits long. Even back in the days of carrying one of those physical RSA fobs, 6 has been the magic number. But why? A 2FA code is meant to prevent a specific class of problem. If an attacker has got hold of something you are (your username) and something you know (your password), you are…
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Another day, another high-profile website cloned to phish credentials. Tess Rinearson@_tessrIs this a phishing attempt? Goes to "githubverification.com" and asks for username and pw (if so, it nearly got me!) /cc @github pic.x.com/jgt4onvjf2❤️ 2,322💬 115♻️ 016:12 - Sat 16 January 2021 In the replies, you’ll see lots of techbros saying “this is why you should switch on 2FA people!!!” Except, and I hate to bring accuracy to a technical discussion, that’s not how 2FA works! A second factor al…
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It's rather dispiriting when you launch something, only to have people berate you for not launching sooner. A few months ago, I was involved in a medical questionnaire launch. Before it was released, I had several people send me polite (and not-so-polite) queries as to why it was taking so long. "I could build that in five minutes!" was the common refrain. Some people, dissatisfied with our progress, did just that. They quickly built their own questionnaires and opened them to the public.…
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I've been reading lots more non-fiction books than normal. And I'm getting increasingly annoyed about footnotes. Footnotes are a weird skeuomorph hangover from the days of printed text. I don't think they are really suited to eBooks - but they seem to have come along for the ride into the future. There are a few things that really annoy me from a usability point of view. Some of these are the fault of the author, some the publisher, some the eBook format, and some the reader app. Firstly,…
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I found a curious little bug and I'm interested in who you think should take responsibility for it. My mobile network provider sent me this message: I clicked on the link, and got this error message from their website: The error is caused by the trailing full-stop. Remove the full-stop and the page loads. There are four potential culprits here... Virgin Media's Web Team Should their website handle stray punctuation at the end of a URl? Most webservers can be configured to take users…
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I think what I'm asking for is impossible... I have a Linux laptop with built in speakers and an external monitor with speakers. The laptop connects to the screen via HDMI. I have my Linux desktop set up for dual screens. If I drag a window from one screen to the other, I want the sound to follow the window. Is this possible? A bit more detail When I have YouTube running on my monitor, I want the sound to come from the monitor. When I have a video conference running on my laptop screen,…
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· accessibility security usability · 3 comments · 400 words · read ~491 times.