Let's close all the ticket counters


Cartoon. An old woman is at a train ticket counter. The ticket machine is out of order. The ticket office is now called "Info Hub". The ticket seller says "OK, one more time: Go home and log on to our website from your computer, create an account and purchase your ticket with your credit or debit card, download the ticket to a smartphone, then come back at the allocated time... Just what part of 'easier and more convenient' don't you get?"

I bloody hate this cartoon that's doing the rounds (I think it's by the incredibly talented Len in Private Eye). Here's what I want the caption to say: OK, one more time: Get here at least 30 minutes early because the queue barely moves and you'll inevitably be stuck behind someone trying to pay for their season ticket using pre-decimal coins. The person behind the counter either won't understand your accent or will have an accent you can't understand - so be sure to repeat everything a…

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Turn an old eReader into an Information Screen (Nook STR)


Nook with a train display.

Here's a quick tutorial for turning an old Nook into a passive display. This is an update to my 2013 post End Result An eInk screen which displays the trains I can catch from my local station. It shows the next few available trains, and whether they're delayed. It also shows how long until the next local bus to the train station. Updating the Nook Before doing anything, manually update the Nook's firmware. You can download the latest version from Barnes and Nobel Copy the .zip file to…

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Episode 26 - Dan Pope's trntxt.uk


A white train on a blue background.

Do you want an ultra-minimalist, open source, train times website? If so, Dan Pope, has created trntxt.uk just for you! 🔊 💾 Download this audio file. …

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Are @FGW Deliberately Trying To Confuse Their Customers?


A Lego train.

Train companies in the UK are uniformly awful. Because they are privately run but endure no meaningful form of competition, we get to see just how hostile corporations are to customers when left to their own devices. I am a long-suffering passenger on First Great Western. The line between Oxford and London regularly suffers from delays. According to their own statistics, journeys on that line miss their punctuality targets 20% of the time. So, I've taken to emailing a complaint to them…

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Train Tickets With QR Codes


No, I'm not talking about Masabi's innovative technology, but of this rather odd bit of advertising found on the back of a train ticket. There's no specific call to action - but there's not much space to play with. Let's give it a scan... sigh A non-mobile site. With an Adobe Flash plugin in the top right which won't work on any iPhones. Why on Earth do marketing companies insist on pointing phones to non-mobile sites. It really bemuses me. Stations rarely have good signal (too many people …

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SouthWest Trains' Silly Twitter Mistake


An amusing mistake spotted by my wife on her way to work. SouthWest Trains are trying to promote their Twitter service - @SW_Trains - via their LED message boards. Looks like the displays don't understand the underscore character. I wonder if anyone tested this before it went live? You can watch the full video …

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