Are @FGW Deliberately Trying To Confuse Their Customers?


A Lego train.

Train companies in the UK are uniformly awful. Because they are privately run but endure no meaningful form of competition, we get to see just how hostile corporations are to customers when left to their own devices. I am a long-suffering passenger on First Great Western. The line between Oxford and London regularly suffers from delays. According to their own statistics, journeys on that line miss their punctuality targets 20% of the time. So, I've taken to emailing a complaint to them…

Continue reading →

Track deletions on Twitter - AKA build your own Politwoops


Twitter, as part of its never-ending quest to alienate users and appease the rich and powerful, have shut down Politwoops accounts. Politwoops monitored politicians' Twitter accounts and noted when they deleted a tweet. Most of the time deletions were done for the same reason we all deleted content - mispellings, broken links, etc - but occaisionally they caught politicians attempting to flush history down the memory hole. If you're a dab hand with Python, and have a server upon which to run …

Continue reading →

Sharing on Android is Broken


As I get older, I begin to lose neuroplaciticy. I get angry and confused when I don't understand things. I get frustrated when I have to change my behaviour. It happens to all of us, to some extent, and it's one of the major reasons you should design your apps in a clear and consistent manner. I've been using Android - Google's mobile OS - it since before it was launched. I now love and loath it in equal measure. Consider the simple act of sharing a piece of content. A fairly common…

Continue reading →

Virgin Media's Free WiFi Sharing Comes With A Cost


Virgin Media, the UK's semi-national cable broadband provider, is rolling out a WiFi sharing service - although it's not quite as altruistic as it may seem. Here's the email being sent to subscribers - followed by some commentary on what this means and whether it's a good idea for you to opt-out. Let's ignore them mispelling my name - and concentrate on the technical details. From September, you'll be able to connect to any domestic Virgin Media SuperHub in the country. You'll be able to…

Continue reading →

AC DC AC DC AC DC AC DC


My solar panels deliver pure Direct Current electricity into my house. All my house has Alternating Current circuits. Therefore, I need an inverter to change the DC to AC. This is inefficient. Most of the electronic devices I own are powered by DC. So I plug little wall-warts into the AC sockets to convert back to DC. This is also inefficient. One of the DC devices I'll be getting soon is the Maslow Battery. It's like the Tesla home battery. A several kWh array which can power my home…

Continue reading →

128 WiFi devices ought to be enough for anyone...


Google have just announced their brand new WiFi router - OnHub. It promises to make WiFi connectivity a breeze, increase speeds, reduce buffering, and clean your carpets. Nestled at the bottom of the annoucement is this curious specification. That seems... low. Doesn't it? I did a quick tally of all the devices my wife and I have which use WiFi. My phone Wife's phone My ebook Wife's ebook My laptop Wife's laptop My work laptop PS4 Xbox 360 Wii U …

Continue reading →

Anti-Social App Design


My good friend Dan Appelquist recent wrote a fascinating blog post on solipsism as a design decision. He has a set of Lifx Internet Controlled Lightbulbs. They're great fun, but have some seriously screwy ideas about how people live. One key design of the app is to allow you to automatically switch off all your lights when you exit your house. That's pretty nifty, right? I am still chuckling at the mental image of all the lightbulbs in my house shutting down when I leave the house leaving …

Continue reading →

Would you fall for this Twitter phishing attack?


Journalist Dave Lee pointed out a disturbing new spear-phishing attack on Twitter. The phony account looks for people who are Tweeting their dissatisfaction with Lloyds Bank - one of the largest and oldest banks in the UK - and sends them messages urging them to log in to a fraudulent site. The tweets have some realistic touches - such as ending with "^LY" to signal the initials of who is using the account. As you can see, in some cases, customers interact with the account believing it to…

Continue reading →

How To Stop Facebook Tagging Spam


Like a lot of you, my Facebook feed often fills up with dodgy adverts for discount sunglasses. In this case, Mark's account has been hacked and the spammers are tagging lots of his friends. The post then shows up on my feed as "look what your friend is up to!" Annoying. So, here's how to stop it. There's a slightly obscure FB privacy setting called: Review posts that friends tag you in before they appear on your Timeline? Timeline Review controls whether you have to manually approve…

Continue reading →