How to get email notifications when new users have signed up?

gingerman · 2017-02-22T12:40:49.959Z

In the initial days of our forum, it is important to provide a better experience for the new users. We would love to engage with the new users as soon as they sign up (there are no user approvals here).

To do the above step, it is important to get notified in email about a new user signup (may be for a large forum, this can be disabled) as it is not practical to visit new users page everyday.

I couldnt clearly find out whether this feature is present or not. I saw the below thread which is discussed 4 years back and closed.

https://meta.discourse.org/t/being-notified-receiving-email-notification-when-new-users-sign-up/10438

Please let me know how to achieve this email notification.

mikechristopher · 2017-02-22T13:01:03.086Z

what they were using in the other topic was the setting

**must approve users**
Staff must approve all new user accounts before they are allowed to access the site.

This will then send you an email reminder in order to approve the accounts

gingerman · 2017-02-22T13:08:31.776Z

Thanks @mikechristopher.

But our community has no approvals. Email notifications are still required for enhancing user experience as explained above.

scombs · 2017-02-22T13:26:43.605Z

There is a method discussed here using Zapier to generate an email.

Sending a PM to admins with a setting to turn it off would be nice.

Otherwise you just have to review the dashboard at admin>users>list>new>created.

mikechristopher · 2017-02-22T13:37:55.740Z

beat me to it @scombs that was my next recommendation in that you could use zapier in order to webhook upon user event so when they are created you could get it to send you an email. However I had an issue with the webhook working upon creation and only worked upon user update. I believe this was something that @fantasticfears was looking at as per this topic (not sure if it was that issue or the email issue that was being referred to)

Webhooks feedback dev

@jackzampolin The payload is almost the same as the Discourse web application gets. The generic format is like this: { "user": { // user payload } } You can read the payload examples in the webhook event page. @mikechristopher Thanks for mention that. I included this within the submitted pull request. @burke The team will focus on some important event types. Once the pull request which allows easy customization is ready, I’ll write a documentation to show how to add some types on y…

gingerman · 2017-02-22T13:45:04.306Z

Thanks @scombs @mikechristopher. This seems to be a better option to try.

codinghorror · 2017-02-23T01:21:26.406Z

Or you could just visit Admin, Users, New tab once every day and check their Messages to see if anyone sent them an individual welcome message. If you haven’t sent them a message, send it.

https://discourse.example.com/admin/users/list/new

John_Waltrip1 · 2018-06-28T22:56:23.288Z

FYI - I went looking for this functionality today and it looks like there’s still no solution for this request, other than the workaround to vist the Admin, Users, New tab and manually review new users.

The Discourse Webhook “User Event” for Zapier will trigger when a user logs in, logs out, is created, approved or updated - not just created - so that solution is too noisy for a simple new user email notification.

Alaa · 2018-12-07T04:52:53.412Z

This is a must have feature please. Great software should have it.

pat1 · 2018-12-07T05:30:33.014Z

agree that this would be a really useful feature

Arnaud_de_Raucourt · 2019-03-29T19:21:54.527Z

I agree too. Everything else is great! This use case is vital for a private community where the admins are not moderators & reciprocally. Please add the feature. Alternative, is to create a post somewhere visible by all saying, “user xyz has joined the forum, please join me in welcoming him!”.

sam · 2019-03-31T23:19:34.486Z

The general concern I have here is that this is making “system” create noise posts.

One alternative is using Discourse Policy to define a “policy” that applies to say TL0 in a tiny community, reminding them to post an “about me” topic.

I feel that getting System to do all the work here kind of detracts from the “Introduce yourself” aspect here where welcomes are far more personal.

There are a bunch of other options here, including unlocking a section of reviewable users (in our new reviewable system by @eviltrout) to a wider audience, so anyone say TL1 and up can “review” the new users and do the needful of saying hello and starting a conversation.

I totally get the underlying problem that, signing up is easy, making people say hello is hard.

Paul_King · 2020-02-10T15:05:54.389Z

Hi, is it still the case that an administrator has no straightforward way to be notified by email when a new user signs up needing approval? My very small forum gets a post a month, maybe - I certainly don’t want to have to sign in myself and manually check for new signups every day if there is nothing to otherwise sign in for… and I obviously don’t want new users waiting a month to be approved! Very unlikely to improve usage that way.
Surely administrator notifications would be pretty fundamental ? If not implemented, this may be a deal breaker for Discourse as my new forum.

Paul_King · 2020-02-10T15:19:08.073Z

In answer to my own question, further reading suggests adding moderator access to the admin user account might do the trick…

jord8on · 2020-02-10T16:45:15.691Z

codinghorror:

Or you could just visit Admin, Users, New tab once every day and check their Messages to see if anyone sent them an individual welcome message. If you haven’t sent them a message, send it.

https://discourse.example.com/admin/users/list/new

If you like the approach Jeff shared, using “Tab Snooze” is a quick and free way to automate what he suggested ︎

Using a chrome browser, click the link below and install Tab Snooze
Visit your forum instance https://YOUR_FORUM_URL/admin/users/list/new
Click the newly added🌜moon (Tab Snooze) icon, next to your URL address bar
Choose the “Repeatedly” option
Then select your cadence (i.e. Daily, Weekly, Monthly, etc.) and time/days of wk
That’s it! This tab will open up for you, every day, so you can check up on your list of new users!

Check out the plugin here:
https://chrome.google.com/webstore/detail/tab-snooze/pdiebiamhaleloakpcgmpnenggpjbcbm?hl=en

craigconstantine · 2022-06-03T16:27:54.716Z

Sam Saffron:

There are a bunch of other options here, including unlocking a section of reviewable users (in our new reviewable system by @eviltrout) to a wider audience, so anyone say TL1 and up can “review” the new users and do the needful of saying hello and starting a conversation.

Can you point me to more information on this?

I’d like to create a group, let’s call it “greeters”, and give them a way to see new users…

sam · 2022-06-06T04:18:41.646Z

Sadly, the review queue “unlocks” the ability to do things (for example we have category moderator support now). But some features like saying “group X” are allowed to review new users is not something we have built yet.