Seit 2011 habe ich mich als Atlassian Consultant auf Jira spezialisiert und meine Expertise stetig ausgebaut. \u00dcber 12 Jahre war ich als Inhouse Consultant in einem mittelst\u00e4ndischen Unternehmen t\u00e4tig, wo ich umfangreiche Erfahrungen sammelte und ma\u00dfgeschneiderte L\u00f6sungen f\u00fcr Jira entwickelt habe. Dabei lag mein Fokus auf der Implementierung effizienter Prozesse sowie der Integration von Systemen an das Atlassian \u00d6kosystem. 2023 wechselte ich in die externe Beratung, um mein Wissen und meine erprobten Ans\u00e4tze einem breiteren Kundenkreis zur Verf\u00fcgung zu stellen.<\/p>\n

Im Laufe meiner Karriere habe ich zahlreiche Vortr\u00e4ge gehalten, in denen ich meine L\u00f6sungen und Best Practices geteilt habe. Meine Mission ist es, Wissen weiterzugeben und Unternehmen zu bef\u00e4higen, Jira effizient einzusetzen!<\/p>\n","function":"CEO und Founder","partner":false,"company":"JAP CONNECT","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":57265,"type":"speaker","title":"Britta Pergande","permalink":"https:\/\/live.handelsblatt.com\/speaker\/britta-pergande\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Britta_Pergande.png","thumbnail_id":57266,"thumbnail_html":"\"Britta","categories":[],"tags":[],"content":"","function":"Unit Head der Gruppe User Help Desk","partner":false,"company":"GOSP \u2013 Generali Operations Service Platform S.r.l. Zweigniederlassung Deutschland","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":51449,"type":"speaker","title":"Markus S\u00f6ller","permalink":"https:\/\/live.handelsblatt.com\/speaker\/markus-soeller\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/08\/soeller.png","thumbnail_id":57735,"thumbnail_html":"\"Markus","categories":[],"tags":[],"content":"","function":"Teamleiter IT-Koordination","partner":false,"company":"Handelsblatt Media Group","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":57574,"type":"speaker","title":"Laura Schuppert","permalink":"https:\/\/live.handelsblatt.com\/speaker\/laura-schuppert\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Laura-Schuppert.png","thumbnail_id":57575,"thumbnail_html":"\"Laura-Schuppert\"","categories":[],"tags":[],"content":"

Laura Schuppert ist Chief Marketing Officer der evocenta GmbH und vetrantwortet als Mitglied der Gesch\u00e4ftsleitung zudem die Bereiche Produktdesign und Qualit\u00e4tssicherung bei der evocenta. Zuvor war sie viel Jahre als Redakteurin beim Fernsehen und Print im In- und Ausland t\u00e4tig. Die evocenta ist ein Technologieunternehmen mit dem Schwerpunkt angewandte K\u00fcnstliche Intelligenz mit Sitz im Wissenschaftspark Gelsenkirchen.<\/p>\n","function":"CCO I CMO","partner":false,"company":"evocenta GmbH","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":57576,"type":"speaker","title":"Rudolf Kergassner","permalink":"https:\/\/live.handelsblatt.com\/speaker\/rudolf-kergassner\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Kergassner_Rudolf.png","thumbnail_id":57577,"thumbnail_html":"\"Rudolf","categories":[],"tags":[],"content":"","function":"CSO","partner":false,"company":"evocenta","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"program":[{"program_block_title":"Montag, 2. Dezember 2024","program_block_items":[{"title":"Networking am Vorabend Networking am Vorabend im Frankenheim Brauereiausschank.","start":"","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"","start":"19:00","end":"22:00","location":"","text":"

EUROFORUM<\/strong> und net!IT<\/strong> laden Sie herzlich zu einem kommunikativen Abend in D\u00fcsseldorf ein. Treffen Sie in ungezwungener Atmosph\u00e4re alte Bekannte und kn\u00fcpfen Sie neue Kontakte. Wir freuen uns auf Sie!<\/p>\n

Frankenheim Brauereiausschank
\nWielandstra\u00dfe 12-14, 40211 D\u00fcsseldorf<\/p>\n

\"\" \"\"<\/p>\n","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"}]},{"program_block_title":"Dienstag, 3. Dezember 2024","program_block_items":[{"title":"Erster Konferenztag","start":"","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Empfang und Check-In","start":"09:30","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Begr\u00fc\u00dfung durch EUROFORUM und Er\u00f6ffnung der Jahrestagung durch die Moderatoren","start":"10:00","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":11654,"type":"speaker","title":"Matias Eugster","permalink":"https:\/\/live.handelsblatt.com\/speaker\/matias-eugster\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/03\/Eugster.png","thumbnail_id":11655,"thumbnail_html":"\"Matias","categories":[],"tags":[],"content":"","function":"Partner, Gesch\u00e4ftsf\u00fchrer","partner":false,"company":"Karer Consulting","person_content_relation":[10209,21285],"cite":"","speaker_location":"","social_media_links":false},{"id":10221,"type":"speaker","title":"Stephan Schramm","permalink":"https:\/\/live.handelsblatt.com\/speaker\/stephan-schramm\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/02\/schramm-2.png","thumbnail_id":54164,"thumbnail_html":"\"Stephan","categories":[],"tags":[],"content":"","function":"Gesch\u00e4ftsf\u00fchrer SMC","partner":false,"company":"Vorstand net! IT e.V.","person_content_relation":[10209,21285],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"GenAI im Einsatz: Von einer Technologieentscheidung bis zum Anwendungsfall","start":"10:15","end":"","location":"","text":"

ER\u00d6FFNUNGS-KEYNOTE<\/strong><\/p>\n","speaker_heading":"","speaker":[{"id":26656,"type":"speaker","title":"Alexander Wachtel","permalink":"https:\/\/live.handelsblatt.com\/speaker\/alexander-wachtel\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2023\/07\/Wachtel.png","thumbnail_id":26657,"thumbnail_html":"\"Alexander","categories":[],"tags":[],"content":"","function":"Gesch\u00e4ftsf\u00fchrer","partner":false,"company":"ESC Deutschland GmbH","person_content_relation":[21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Best Practice: Digitale KI-Assistentin EMMA\u00aeAI im Service Desk von Arvato Systems","start":"10:45","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":56648,"type":"speaker","title":"Heiko Eich","permalink":"https:\/\/live.handelsblatt.com\/speaker\/heiko-eich\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/eich.png","thumbnail_id":56649,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Chief Digital Officer und Leiter KI-Abteilung","partner":false,"company":"evocenta GmbH","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":57576,"type":"speaker","title":"Rudolf Kergassner","permalink":"https:\/\/live.handelsblatt.com\/speaker\/rudolf-kergassner\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Kergassner_Rudolf.png","thumbnail_id":57577,"thumbnail_html":"\"Rudolf","categories":[],"tags":[],"content":"","function":"CSO","partner":false,"company":"evocenta","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":57043,"type":"speaker","title":"Alrun K\u00f6hler","permalink":"https:\/\/live.handelsblatt.com\/speaker\/alrun-koehler\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/koehler.png","thumbnail_id":57044,"thumbnail_html":"\"Alrun","categories":[],"tags":[],"content":"","function":"Senior Manager Skilled Service Desk","partner":false,"company":"Arvato Systems GmbH","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Effizientere Incident-L\u00f6sung durch KI in TOPdesk","start":"11:15","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":51438,"type":"speaker","title":"Alexander Baldauf","permalink":"https:\/\/live.handelsblatt.com\/speaker\/alexander-baldauf\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/08\/baldauf.png","thumbnail_id":51439,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Partner Manager, Technical and Integration Specialist, Microsoft Certified: Azure AI Engineer Associate","partner":false,"company":"TOPdesk Deutschland GmbH","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Kaffeepause und Netzwerken","start":"11:45","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Aufbruch in eine neue Zeit \u2013 au\u00dfergew\u00f6hnliche Benutzererfahrungen mit KI schaffen","start":"12:15","end":"","location":"","text":"

PODIUMSDISKUSSION<\/strong><\/p>\n","speaker_heading":"","speaker":[{"id":51438,"type":"speaker","title":"Alexander Baldauf","permalink":"https:\/\/live.handelsblatt.com\/speaker\/alexander-baldauf\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/08\/baldauf.png","thumbnail_id":51439,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Partner Manager, Technical and Integration Specialist, Microsoft Certified: Azure AI Engineer Associate","partner":false,"company":"TOPdesk Deutschland GmbH","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":57574,"type":"speaker","title":"Laura Schuppert","permalink":"https:\/\/live.handelsblatt.com\/speaker\/laura-schuppert\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Laura-Schuppert.png","thumbnail_id":57575,"thumbnail_html":"\"Laura-Schuppert\"","categories":[],"tags":[],"content":"

Laura Schuppert ist Chief Marketing Officer der evocenta GmbH und vetrantwortet als Mitglied der Gesch\u00e4ftsleitung zudem die Bereiche Produktdesign und Qualit\u00e4tssicherung bei der evocenta. Zuvor war sie viel Jahre als Redakteurin beim Fernsehen und Print im In- und Ausland t\u00e4tig. Die evocenta ist ein Technologieunternehmen mit dem Schwerpunkt angewandte K\u00fcnstliche Intelligenz mit Sitz im Wissenschaftspark Gelsenkirchen.<\/p>\n","function":"CCO I CMO","partner":false,"company":"evocenta GmbH","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":26656,"type":"speaker","title":"Alexander Wachtel","permalink":"https:\/\/live.handelsblatt.com\/speaker\/alexander-wachtel\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2023\/07\/Wachtel.png","thumbnail_id":26657,"thumbnail_html":"\"Alexander","categories":[],"tags":[],"content":"","function":"Gesch\u00e4ftsf\u00fchrer","partner":false,"company":"ESC Deutschland GmbH","person_content_relation":[21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Nicht auf Sand gebaut: Wie solide Daten Ihren AI-gest\u00fctzten Self-Service tragen","start":"12:45","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":32065,"type":"speaker","title":"Alexander Schmidt","permalink":"https:\/\/live.handelsblatt.com\/speaker\/alexander-schmidt\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2023\/10\/schmidt.png","thumbnail_id":51440,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Sales Manager","partner":false,"company":"USU","person_content_relation":[21285,33909],"cite":"","speaker_location":"","social_media_links":false},{"id":51441,"type":"speaker","title":"Levin Geib","permalink":"https:\/\/live.handelsblatt.com\/speaker\/levin-geib\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/08\/geib.png","thumbnail_id":51442,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Solution Sales Engineer","partner":false,"company":"USU","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Networking-Lunch & Ausstellungsbereich","start":"13:15","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Wer f\u00fcrchtet sich vor der KI? Ver\u00e4nderungsbereitschaft & Innovationskraft st\u00e4rken","start":"14:30","end":"","location":"","text":"

AFTER LUNCH SPECIAL<\/strong><\/p>\n","speaker_heading":"","speaker":[{"id":10867,"type":"speaker","title":"Mag. Monika Herbstrith-Lappe","permalink":"https:\/\/live.handelsblatt.com\/speaker\/mag-a-monika-herbstrith-lappe\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/02\/herbstrith-lappe.png","thumbnail_id":10868,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Gr\u00fcnderin & Gesch\u00e4ftsf\u00fchrende Unternehmerin, Impuls & Wirkung","partner":false,"company":"Herbstrith Management Consulting GmbH","person_content_relation":[10209,21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Optimale Skalierbarkeit und Zuverl\u00e4ssigkeit durch die Integration von Salesforce, ServiceNow und AI-Services","start":"15:00","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":10222,"type":"speaker","title":"Larissa Wi\u00dfmann","permalink":"https:\/\/live.handelsblatt.com\/speaker\/larissa-wissmann\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/02\/wissmann-3.png","thumbnail_id":51454,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Head of Digitalization","partner":false,"company":"Haufe Lexware Services GmbH & Co. KG","person_content_relation":[10209,21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Generative AI Potenziale systematisch identifizieren","start":"15:30","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":51443,"type":"speaker","title":"Michael Brandt","permalink":"https:\/\/live.handelsblatt.com\/speaker\/michael-brandt\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/08\/brandt.png","thumbnail_id":51444,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Co-founder & CEO","partner":false,"company":"@ 33A","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Neuaufbau und Automatisierung von Prozessen im Servicedesk \u2013 von der Koordination zum eigenen Servicedesk","start":"16:00","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":51449,"type":"speaker","title":"Markus S\u00f6ller","permalink":"https:\/\/live.handelsblatt.com\/speaker\/markus-soeller\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/08\/soeller.png","thumbnail_id":57735,"thumbnail_html":"\"Markus","categories":[],"tags":[],"content":"","function":"Teamleiter IT-Koordination","partner":false,"company":"Handelsblatt Media Group","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Kaffeepause und Netzwerken","start":"16:20","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Service Globe Gewinner 2023 GOSP \u2013 Generali Operations Service Platform S.r.l.","start":"16:50","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":55392,"type":"speaker","title":"Nicole Br\u00f6der","permalink":"https:\/\/live.handelsblatt.com\/speaker\/nicole-broeder\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/10\/broeder.png","thumbnail_id":55393,"thumbnail_html":"\"Nicole","categories":[],"tags":[],"content":"","function":"Service Desk Managerin","partner":false,"company":"GOSP - Generali Operations Service Platform S.r.l. Zweigniederlassung Deutschland","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":57265,"type":"speaker","title":"Britta Pergande","permalink":"https:\/\/live.handelsblatt.com\/speaker\/britta-pergande\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Britta_Pergande.png","thumbnail_id":57266,"thumbnail_html":"\"Britta","categories":[],"tags":[],"content":"","function":"Unit Head der Gruppe User Help Desk","partner":false,"company":"GOSP \u2013 Generali Operations Service Platform S.r.l. Zweigniederlassung Deutschland","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Service Globe Gewinner 2024","start":"17:20","end":"","location":"","text":"

AWARD VERLEIHUNG<\/strong><\/p>\n

\u2022 Bekanntgabe der Nominierten
\n\u2022 Verleihung des Service Globes<\/p>\n","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Wie gesund bist du wirklich? Blutwerte \u2013 die KPIs deines K\u00f6rpers","start":"18:00","end":"","location":"","text":"

OUT OF THE BOX<\/strong><\/p>\n","speaker_heading":"","speaker":[{"id":51445,"type":"speaker","title":"Jonas Mertens","permalink":"https:\/\/live.handelsblatt.com\/speaker\/jonas-mertens\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/08\/mertens.png","thumbnail_id":51446,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Health Coach Jonas\/Gesundheits- und Fitness-Coaching","partner":false,"company":"","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Ende des ersten Tages","start":"18:20","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Abendveranstaltung ","start":"18:30","end":"22:00","location":"","text":"

Kommunikativer Ausklang des ersten Konferenztages: Genie\u00dfen Sie einen Abend mit interessanten Gespr\u00e4chen, wertvollen Kontakten und regionalen K\u00f6stlichkeiten.<\/p>\n

Restaurant The Kitchen
\nTu\u00dfmannstra\u00dfe 46, 40477 D\u00fcsseldorf<\/p>\n

\"\" \"\"<\/p>\n","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"}]},{"program_block_title":"Mittwoch, 4. Dezember 2024","program_block_items":[{"title":"Zweiter Konferenztag","start":"","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Er\u00f6ffnung des zweiten Tages","start":"09:00","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"KI-gest\u00fctzter Berichtsassistent f\u00fcr Service-Manager: ","start":"09:10","end":"","location":"","text":"

Verbesserung des Service Management Flow Reporting mit KI<\/strong><\/p>\n","speaker_heading":"","speaker":[{"id":55263,"type":"speaker","title":"Kevin Behrens","permalink":"https:\/\/live.handelsblatt.com\/speaker\/kevin-behrens\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/10\/Kevin_Behrens.png","thumbnail_id":55264,"thumbnail_html":"\"Kevin","categories":[],"tags":[],"content":"","function":"Enterprise Agility and Strategy Consultant","partner":false,"company":"catworkx GmbH (Germany)","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"So machen Sie KI zu einer lohnenden Investition","start":"09:40","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":56103,"type":"speaker","title":"Jonas Klesen","permalink":"https:\/\/live.handelsblatt.com\/speaker\/jonas-klesen\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/10\/Klesen.png","thumbnail_id":56184,"thumbnail_html":"\"Jonas","categories":[],"tags":[],"content":"","function":"Manager f\u00fcr Business Development DACH","partner":false,"company":"Freshworks","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false},{"id":56104,"type":"speaker","title":"Kathrin Brunner-Sudyka","permalink":"https:\/\/live.handelsblatt.com\/speaker\/kathrin-brunner-sudyka\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/10\/Brunner.png","thumbnail_id":56185,"thumbnail_html":"\"Kathrin","categories":[],"tags":[],"content":"","function":"Senior Solution Engineer","partner":false,"company":"Freshworks","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Round Tables (nur vor Ort)","start":"10:10","end":"","location":"","text":"

Hier erhalten die Teilnehmenden die Gelegenheit sich zu zwei Themen intensiv auszutauschen.
\nFolgende Schwerpunkte stehen u. a. im Mittelpunkt:<\/p>\n","group-items":[{"title":"Human Interface oder Digital Intelligence: Eine Entscheidung zwischen Mehrwert oder Wert?","location":"","text":"","speaker_heading":"","speaker":[{"id":26653,"type":"speaker","title":"Miguel-Angel Jim\u00e9nez","permalink":"https:\/\/live.handelsblatt.com\/speaker\/miguel-angel-jimenez\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2023\/07\/Jimenez.png","thumbnail_id":26654,"thumbnail_html":"\"Miguel-Angel","categories":[],"tags":[],"content":"","function":"Director, Bank Julius Baer & Co. IT Service Operation","partner":false,"company":"Vorstandsvorsitzender Business Und IT Service Management Netzwerk Schweiz (BITSeN.CH)","person_content_relation":[21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","page-break-before":false,"column-break-before":false},{"title":"Digital werden UND menschlich bleiben","location":"","text":"","speaker_heading":"","speaker":[{"id":10867,"type":"speaker","title":"Mag. Monika Herbstrith-Lappe","permalink":"https:\/\/live.handelsblatt.com\/speaker\/mag-a-monika-herbstrith-lappe\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/02\/herbstrith-lappe.png","thumbnail_id":10868,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Gr\u00fcnderin & Gesch\u00e4ftsf\u00fchrende Unternehmerin, Impuls & Wirkung","partner":false,"company":"Herbstrith Management Consulting GmbH","person_content_relation":[10209,21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","page-break-before":false,"column-break-before":false},{"title":"Herausforderungen bei der Einbindung von KI\/AI-L\u00f6sungen in Unternehmen?","location":"","text":"","speaker_heading":"","speaker":[{"id":11654,"type":"speaker","title":"Matias Eugster","permalink":"https:\/\/live.handelsblatt.com\/speaker\/matias-eugster\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/03\/Eugster.png","thumbnail_id":11655,"thumbnail_html":"\"Matias","categories":[],"tags":[],"content":"","function":"Partner, Gesch\u00e4ftsf\u00fchrer","partner":false,"company":"Karer Consulting","person_content_relation":[10209,21285],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","page-break-before":false,"column-break-before":false},{"title":"Kurze Ergebnispr\u00e4sentation im Plenum ","location":"","text":"

(vor Ort und digital)<\/strong><\/p>\n","speaker_heading":"","speaker":false,"text_after_speakers":"","page-break-before":false,"column-break-before":false}],"type":"program-group"},{"title":"Kaffeepause und Netzwerken","start":"11:00","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"},{"title":"Parallele Sessions","start":"11:30","end":"","location":"","text":"

W\u00e4hlen Sie einen Schwerpunkt:<\/strong><\/p>\n","parallel_slots":[{"title":"Masterclass I","subtitle":"","expanded":true,"sponsored_by":{"label":"","partner":false},"parallel_slot_items":[{"title":"Stellen Sie sich vor, es gibt eine St\u00f6rung und keiner ruft an","start":"","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":11665,"type":"speaker","title":"Kerstin Redmann","permalink":"https:\/\/live.handelsblatt.com\/speaker\/kerstin-redmann\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/03\/Redmann.png","thumbnail_id":11667,"thumbnail_html":"\"Kerstin","categories":[],"tags":[],"content":"","function":"Consultant und Productmanager IBI-aws und IBI-helpMe","partner":false,"company":"IBITECH GmbH","person_content_relation":[10209,33909],"cite":"","speaker_location":"","social_media_links":false},{"id":53812,"type":"speaker","title":"Carsten Redmann","permalink":"https:\/\/live.handelsblatt.com\/speaker\/carsten-redmann\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/09\/Carsten_Redmann.png","thumbnail_id":53813,"thumbnail_html":"\"Carsten","categories":[],"tags":[],"content":"","function":"Operation & Deployment Engineer","partner":false,"company":"IBITECH GmbH","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","page-break-before":false}]},{"title":"Masterclass II","subtitle":"","expanded":true,"sponsored_by":{"label":"","partner":false},"parallel_slot_items":[{"title":"Neues Service Desk Modell: Erfahrungsbericht zum Wechsel von SLA zu FTE","start":"","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":10220,"type":"speaker","title":"Thorsten Rehahn","permalink":"https:\/\/live.handelsblatt.com\/speaker\/thorsten-rehahn\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/02\/rehahn-2.png","thumbnail_id":51453,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Abteilungsleiter Service Desk & Prozesse","partner":false,"company":"Heidelberger Druckmaschinen AG","person_content_relation":[10209,21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","page-break-before":false}]}],"type":"parallel"},{"title":"ISO27001 f\u00fcr Sicherheit, Jira f\u00fcr Struktur \u2013 Wie das Playbook den Zertifizierungsweg vereinfacht","start":"12:15","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":57183,"type":"speaker","title":"Przemyslaw Wesolka","permalink":"https:\/\/live.handelsblatt.com\/speaker\/przemyslaw-wesolka\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Wesolka-1.png","thumbnail_id":57186,"thumbnail_html":"\"Przemyslaw","categories":[],"tags":[],"content":"

Seit 2011 habe ich mich als Atlassian Consultant auf Jira spezialisiert und meine Expertise stetig ausgebaut. \u00dcber 12 Jahre war ich als Inhouse Consultant in einem mittelst\u00e4ndischen Unternehmen t\u00e4tig, wo ich umfangreiche Erfahrungen sammelte und ma\u00dfgeschneiderte L\u00f6sungen f\u00fcr Jira entwickelt habe. Dabei lag mein Fokus auf der Implementierung effizienter Prozesse sowie der Integration von Systemen an das Atlassian \u00d6kosystem. 2023 wechselte ich in die externe Beratung, um mein Wissen und meine erprobten Ans\u00e4tze einem breiteren Kundenkreis zur Verf\u00fcgung zu stellen.<\/p>\n

Im Laufe meiner Karriere habe ich zahlreiche Vortr\u00e4ge gehalten, in denen ich meine L\u00f6sungen und Best Practices geteilt habe. Meine Mission ist es, Wissen weiterzugeben und Unternehmen zu bef\u00e4higen, Jira effizient einzusetzen!<\/p>\n","function":"CEO und Founder","partner":false,"company":"JAP CONNECT","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Ausbau des Service Desks zum Single-Point-of-Contact f\u00fcr Studierende","start":"12:30","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":26658,"type":"speaker","title":"Elli Warkentin","permalink":"https:\/\/live.handelsblatt.com\/speaker\/elli-warkentin\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2023\/07\/Warkentin.png","thumbnail_id":26659,"thumbnail_html":"\"Elli","categories":[],"tags":[],"content":"","function":"Leitung Service Desk Management","partner":false,"company":"Technische Hochschule Ostwestfalen-Lippe","person_content_relation":[33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Wie Generative KI den Online-Handel revolutioniert: Personalisierte Kundenberatung und Einkaufserlebnisse wie im Ladengesch\u00e4ft","start":"13:00","end":"","location":"","text":"","speaker_heading":"","speaker":[{"id":31970,"type":"speaker","title":"Marc Funk","permalink":"https:\/\/live.handelsblatt.com\/speaker\/marc-funk\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2023\/10\/funk.png","thumbnail_id":51462,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Gr\u00fcnder und Gesch\u00e4ftsf\u00fchrer","partner":false,"company":"Frontnow GmbH","person_content_relation":[21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Stay foolish \u2013 Humor als Innovationsbooster","start":"13:30","end":"","location":"","text":"

CLOSING<\/strong><\/p>\n","speaker_heading":"","speaker":[{"id":10867,"type":"speaker","title":"Mag. Monika Herbstrith-Lappe","permalink":"https:\/\/live.handelsblatt.com\/speaker\/mag-a-monika-herbstrith-lappe\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/02\/herbstrith-lappe.png","thumbnail_id":10868,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"","function":"Gr\u00fcnderin & Gesch\u00e4ftsf\u00fchrende Unternehmerin, Impuls & Wirkung","partner":false,"company":"Herbstrith Management Consulting GmbH","person_content_relation":[10209,21285,33909],"cite":"","speaker_location":"","social_media_links":false}],"text_after_speakers":"","type":"default"},{"title":"Gemeinsames Mittagessen und Ausklang der Service Desk World 2024","start":"13:50","end":"","location":"","text":"","speaker_heading":"","speaker":false,"text_after_speakers":"","type":"default"}]}],"partner":[{"category":867,"ids":[56979,51159,56404,12172,11327,27073,28156],"partner":[{"id":56979,"type":"partner","title":"Arvato Systems GmbH","permalink":"https:\/\/live.handelsblatt.com\/partner\/arvato-systems-gmbh\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Arvato-Logo.jpg","thumbnail_id":56980,"thumbnail_html":"\"Arvato","categories":[],"tags":[],"content":"","partner_url":"","partner_company_name":"Arvato Systems GmbH","partner_email":"","social_media_links":false,"partner_data_privacy_url":"","partner_speaker_relation":false},{"id":51159,"type":"partner","title":"catworkx – Atlassian Enterprise Solutions, Integrations & Services","permalink":"https:\/\/live.handelsblatt.com\/partner\/catworkx-gmbh\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/08\/catworkx.jpg","thumbnail_id":51160,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"

Als Teil der TIMETOACT GROUP ist catworkx Partner der ersten Wahl fu\u0308r Enterprise Integration auf Basis der Atlassian-Plattform. Wir sind Atlassian Partner, Marketplace App Vendor und Trainingsanbieter der ersten Stunde und geh\u00f6ren seit 2002 zu den fu\u0308hrenden Dienstleistern in der gesamten EMEA-Region. Seit April 2022 ist catworkx Teil der TIMETOACT GROUP. Die catworkx-Gruppe besteht inzwischen aus u\u0308ber 200 hochqualifizierten Mitarbeitenden an Standorten in sechs L\u00e4ndern.<\/p>\n","partner_url":"","partner_company_name":"catworkx – Atlassian Enterprise Solutions, Integrations & Services","partner_email":"","social_media_links":false,"partner_data_privacy_url":"","partner_speaker_relation":false},{"id":56404,"type":"partner","title":"evocenta GmbH","permalink":"https:\/\/live.handelsblatt.com\/partner\/evocenta-gmbh\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/EVOCENTA.jpg","thumbnail_id":56405,"thumbnail_html":"\"EVOCENTA\"","categories":[],"tags":[],"content":"

Die evocenta GmbH ist ein Technologieunternehmen mit Sitz im Wissenschaftspark Gelsenkirchen. Gegenstand des Unternehmens ist die Entwicklung und marktbezogene Anwendung innovativer KI-L\u00f6sungen, die in verschiedenen Branchen und Gesch\u00e4ftsbereichen einen hohen Digitalisierungs- und Automatisierungsgrad erm\u00f6glichen, so z.B. im IT-Service-Management, Kundensupport in unterschiedlichen Gesch\u00e4ftsfeldern sowie der \u00f6ffentlichen Verwaltung. Mit EMMA\u00ae – AI as a Service (AIaaS) hat das Unternehmen eine individualisierbare, leistungsstarke und vielseitige KI-Assistentin entwickelt, die Unternehmen und \u00f6ffentlichen Einrichtungen dabei hilft, ihre Servicequalit\u00e4t zu verbessern und ihre Prozesse zu optimieren. EMMA\u00aeAI ist ein hochinnovativer Techno-Stack, der verschiedene Technologien und profundes prozessuales IT-Wissen intelligent verbindet. USP sind die Analysemodelle, Erkennungsf\u00e4higkeit und die Dialogf\u00e4higkeit. EMMA\u00aeAI verarbeitet kundenindividuelle und sensible Daten, ohne dass diese abflie\u00dfen oder fehlerhafte L\u00f6sungen halluziniert w\u00fcrden. Alle Produkte und Dienstleistungen der evocenta sind skalierbar, vielsprachig, fachbereichs\u00fcbergreifend und branchenunabh\u00e4ngig einsetzbar. EMMA\u00aeAI ist als echte K\u00fcnstliche Intelligenz in jeder Form der menschlichen Kommunikation einsetzbar \u2013 unter Einhaltung aller europ\u00e4ischer Sicherheits- und Datenschutzbestimmungen und \u201eMade in Germany\u201c. <\/p>\n","partner_url":"https:\/\/www.evocenta.com","partner_company_name":"evocenta GmbH","partner_email":"","social_media_links":false,"partner_data_privacy_url":"","partner_speaker_relation":false},{"id":12172,"type":"partner","title":"freshworks","permalink":"https:\/\/live.handelsblatt.com\/partner\/freshworks\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/04\/freshworks_rgb-002.jpg","thumbnail_id":42114,"thumbnail_html":"\"freshworks\"","categories":[],"tags":[],"content":"

Freshworks sorgt daf\u00fcr, dass Unternehmen ihre Kunden und Mitarbeiter schnell und m\u00fchelos begeistern k\u00f6nnen. Wir engagieren uns umfassend f\u00fcr die Erf\u00fcllung Ihrer Anforderungen und arbeiten proaktiv mit Ihnen zusammen, damit Sie die gew\u00fcnschten Ergebnisse erzielen. Ihr Erfolg ist unser Erfolg.<\/p>\n

Freshworks f\u00fcr IT-Teams: Freshservice beinhaltet eine ganze Anzahl von an ITIL ausgerichteten Funktionen sowie Mehrkanalsupport, Asset-Management, Workflow-Automation und leistungsf\u00e4hige Analysem\u00f6glichkeiten. Auf alle diese Funktionen greifen Sie \u00fcber eine klare, intuitive Benutzeroberfl\u00e4che zu.<\/p>\n","partner_url":"http:\/\/www.freshworks.com\/de","partner_company_name":"freshworks","partner_email":"","partner_data_privacy_url":"","partner_speaker_relation":false},{"id":11327,"type":"partner","title":"Ibitech","permalink":"https:\/\/live.handelsblatt.com\/partner\/ibitech\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/03\/ibitech.jpg","thumbnail_id":11328,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"

IBITECH entwickelt Softwarel\u00f6sungen und ist Serviceanbieter f\u00fcr IT -Dienstleistungen. Wir sind seit 1999 erfolgreich und als kompetenter und verl\u00e4sslicher Partner bei unseren Kunden bekannt. Vom kleinen KMU bis zum weltweiten Konzern vertrauen diese Kunden auf IBITECH als ihren Partner.\u00a0Wir entwickeln eigene Standard-Softwarel\u00f6sungen f\u00fcr Aufgabenstellungen in\u00a0 verschiedenen Branchen und vertreiben diese weltweit. Im Gesch\u00e4ftsbereich IT-Services bieten wir professionelle IT- Dienstleistungen und individuell zugeschnittene Cloud-Services L\u00f6sungen. Unser Ziel ist es mit Zuverl\u00e4ssigkeit, Innovation und Praxisorientierung unseren Kunden ein echter Dienstleister zu sein, daf\u00fcr arbeiten 39 Mitarbeiter jeden Tag.<\/p>\n","partner_url":"","partner_company_name":"Ibitech","partner_email":"","partner_data_privacy_url":"","partner_speaker_relation":false},{"id":27073,"type":"partner","title":"TOPdesk","permalink":"https:\/\/live.handelsblatt.com\/partner\/topdesk\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2023\/07\/topdesk.jpg","thumbnail_id":27074,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"

Als internationaler Softwarehersteller im Bereich Servicemanagement entwickelt, verkauft und implementiert TOPdesk eine benutzerfreundliche L\u00f6sung, mit der Organisationen jeder Gr\u00f6\u00dfe ihre Services effizienter gestalten k\u00f6nnen. Egal ob IT-, Facility- oder HR-Servicemanagement, TOPdesk ist f\u00fcr alle Servicebereiche einsetzbar. Nach seiner Gr\u00fcndung im niederl\u00e4ndischen Delft vor mehr als 30 Jahren, hat sich TOPdesk zu einem Marktf\u00fchrer in der Branche entwickelt. Im Hauptsitz Delft und 14 weiteren Standorten weltweit besch\u00e4ftigt das Unternehmen \u00fcber 1000 Mitarbeiter. Von der Entwicklung, dem Vertrieb, der Implementierung bis hin zum Support ist alles in eigener Hand. Neben der reinen Toolimplementierung bietet TOPdesk seinen Kunden eine umfassende Prozessberatung an, um Abl\u00e4ufe effizienter zu gestalten, die Servicequalit\u00e4t sp\u00fcrbar zu verbessern und so die Zufriedenheit aller Mitarbeiter zu erh\u00f6hen. Seit der Firmengr\u00fcndung konnte TOPdesk bereits \u00fcber 5.000 Kunden in mehr als 45 L\u00e4ndern gewinnen. Der 2004 in Kaiserslautern gegr\u00fcndete Standort betreut alle Kunden und Interessenten im deutschsprachigen Raum.<\/p>\n","partner_url":"","partner_company_name":"TOPdesk","partner_email":"","partner_data_privacy_url":"","partner_speaker_relation":false},{"id":28156,"type":"partner","title":"USU Software AG","permalink":"https:\/\/live.handelsblatt.com\/partner\/usu-software-ag\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2023\/08\/USU.jpg","thumbnail_id":28157,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"

USU ist der f\u00fchrende Anbieter von Software- und Services f\u00fcr IT & Customer Service Management. Mit unserem ITIL\u00ae-konformen L\u00f6sungsportfolio erm\u00f6glichen wir es Unternehmen weltweit, alle Prozesse zu digitalisieren und automatisieren, die f\u00fcr die Planung, das Design, den Betrieb, die Steuerung, die Nutzung und Verrechnung\u00a0von IT & Enterprise Services notwendig sind.<\/p>\n","partner_url":"https:\/\/www.usu.com","partner_company_name":"USU Software AG","partner_email":"","partner_data_privacy_url":"","partner_speaker_relation":false}]},{"category":868,"ids":[11325],"partner":[{"id":11325,"type":"partner","title":"Cordaware GmbH Informationslogistik","permalink":"https:\/\/live.handelsblatt.com\/partner\/cordaware\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2022\/03\/cordaware.jpg","thumbnail_id":11326,"thumbnail_html":"\"\"","categories":[],"tags":[],"content":"

Die Firma Cordaware GmbH Informationslogistik wurde vom heutigen Gesch\u00e4ftsf\u00fchrer Herrn Dipl.-Phys. Oliver Bollmann im Jahre 1995 in Reichertshausen gegr\u00fcndet und hat Ihren Firmensitz heute an 2 Standorten in Pfaffenhofen an der Ilm.<\/p>\n

Der Schwerpunkt unserer Forschung und Entwicklung liegt auf der Bereitstellung einzigartiger L\u00f6sungen in den Bereichen Echtzeit-Informationssysteme, digitales Alarmierungs- und Evakuierungsmanagements und dynamischer Zero Trust Zugriffslo\u0308sungen f\u00fcr Homeoffice, mobiles Arbeiten und den Aufbau digitaler O\u0308kosysteme.<\/p>\n

Die Erh\u00f6hung des Sicherheitslevels von Menschen und digitalen Ressourcen, sowie die Bereitstellung aktueller Informationen zur richtigen Zeit am richtigen Ort in Echtzeit bilden hierbei unser Leitmotto.<\/p>\n

Mit unseren Produktlinien Cordaware bestinformed\u00ae, Cordaware bestproxy und Cordaware bestzero\u00ae versorgen wir unsere Kunden mit innovativen Hightech Softwarel\u00f6sungen.<\/p>\n

Unsere Motivation und unser Anspruch liegen in der kontinuierlichen Verbesserung unserer Anwendungen, um unsere Kunden bei der Umsetzung des digitalen Wandels bestm\u00f6glich zu unterst\u00fctzen und die Sicherheit f\u00fcr Mitarbeiter und wertvolle Ressourcen nachhaltig zu erh\u00f6hen<\/p>\n

Cordaware GmbH Informationslogistik<\/strong>
\nDerbystra\u00dfe 5
\n85276 Pfaffenhofen<\/p>\n","partner_url":"http:\/\/www.cordaware.com","partner_company_name":"Cordaware GmbH Informationslogistik","partner_email":"","partner_data_privacy_url":"","partner_speaker_relation":false}]},{"category":862,"ids":[57578],"partner":[{"id":57578,"type":"partner","title":"Teleperformance Germany S. \u00e0 r. l. & Co. KG","permalink":"https:\/\/live.handelsblatt.com\/partner\/teleperformance-germany-s-a-r-l-co-kg\/","excerpt":"","thumbnail":"https:\/\/live.handelsblatt.com\/wp-content\/uploads\/2024\/11\/Teleperformance.jpg","thumbnail_id":57579,"thumbnail_html":"\"Teleperformance","categories":[],"tags":[],"content":"

Wir unterst\u00fctzen Ihr Kundenerlebnis entlang der gesamten Wertsch\u00f6pfungskette mit exzellenten L\u00f6sungen. Bei Teleperformance arbeiten wir mit Engagement, Leidenschaft und Einsatz f\u00fcr Spitzenleistung und bieten so jederzeit ein herausragendes Service-Erlebnis. Als globaler Branchenf\u00fchrer sind wir ein sicherer, flexibler und zukunftsorientierter Partner. Unser Team besteht aus 500T+ Mitarbeitern und wir bieten unseren Service in 300 Sprachen und Dialekten an. Dabei sind wir in 95 L\u00e4ndern pr\u00e4sent und unterst\u00fctzen 170+ M\u00e4rkte. <\/p>\n","partner_url":"","partner_company_name":"Teleperformance Germany S. \u00e0 r. l. & Co. KG","partner_email":"","social_media_links":false,"partner_data_privacy_url":"","partner_speaker_relation":false}]}],"register_form":"[hmg_discount_code code=\"HBABO50\" amount=\"50\u20ac\"]\r\n\r\n \r\n

<\/div>\r\n \r\n \r\n \r\n[hmg_trial_text]","subpage_nav":[{"title":"Service Desk & Service Management World 2024","url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/","id":33909,"active":true},{"title":"Programm","subpage":33911,"url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/programm\/","active":false},{"title":"Referenten","subpage":33913,"url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/referenten\/","active":false},{"title":"Partner","subpage":33918,"url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/partner\/","active":false},{"title":"Award","subpage":33917,"url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/service-globe-award\/","active":false},{"title":"Organisation","subpage":33916,"url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/organisation\/","active":false},{"title":"Webinare","subpage":42121,"url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/webinare\/","active":false},{"title":"Blog","subpage":33915,"url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/blog\/","active":false},{"title":"R\u00fcckblick","subpage":33914,"url":"https:\/\/live.handelsblatt.com\/event\/service-desk-service-management-world\/rueckblick\/","active":false}],"subtitle":"User Experience meets (Gen) AI","reserve_form":"[hmg_iframe src=\"https:\/\/form.euroforum.com\/form\/platz-reservieren-de\/P1108296\/de\/none\/none\" width=\"100%\"]","organizer":{"label":"Euroforum Deutschland GmbH","url":"https:\/\/www.euroforum.de\/","agb_link":"https:\/\/www.euroforum.de\/agb","privacy_link":"https:\/\/www.euroforum.de\/datenschutz","privacy_text":"

Datenschutz<\/h3>\r\n

Ich bin damit einverstanden, dass meine im Registrierungsformular angegebenen Daten von der Euroforum Deutschland GmbH zum Zwecke der Werbung f\u00fcr eigene Leistungen und Produkte sowie f\u00fcr Angebote von Unternehmen der Handelsblatt Media Group (diese sind unter www.handelsblattgroup.com\/portfolio<\/a> einsehbar) verwendet werden. \u00dcber diese neuen Angebote und Services m\u00f6chte ich k\u00fcnftig per E-Mail und Telefon pers\u00f6nlich informiert und beraten werden. Dieser Verwendung kann ich jederzeit widersprechen.<\/p>\r\n

Eine Weitergabe meiner Daten erfolgt dar\u00fcber hinaus nur zu Zwecken einer Auftragsdatenverarbeitung. Mir ist bekannt, dass die Erhebung, Verarbeitung und Nutzung meiner Daten auf freiwilliger Basis erfolgt. Ich kann diese Einwilligung jederzeit ohne f\u00fcr mich nachteilige Folgen mit Wirkung f\u00fcr die Zukunft widerrufen. Dazu gen\u00fcgt eine E-Mail an: [email protected]<\/a>. Im Fall des Widerrufs werden mit dem Zugang meiner Widerrufserkl\u00e4rung meine Daten gel\u00f6scht. N\u00e4here Angaben zum Umgang mit personenbezogenen Daten erhalte ich hier www.euroforum.de\/datenschutz<\/a>.<\/p>","faq":"https:\/\/www.euroforum.de\/kontakt\/faq","id":"ef"},"use_ticket_categories":false,"brand_logo":"https:\/\/live.handelsblatt.com\/wp-content\/themes\/hmg_events_theme\/assets\/media\/logo-ef.svg","external_url":"","live_state":"live","is_hidden":false,"date_displayed":"","description":"

Der Treffpunkt f\u00fcr Entscheider aus Service & Support findet in diesem Jahr in D\u00fcsseldorf und digital per interaktivem Live-Stream statt.<\/p>\n

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