Standing up and scaling Product Ops

Steve Klein (@stevenklein - https://twitter.com/stevenklein) of LaunchNotes talks with Graham Reed about his experience standing up Product Ops in his last two roles.

Links

• Graham on LinkedIn: https://www.linkedin.com/in/grahamreed/

• Graham’s company: https://www.cobalt.io/

• Check out LaunchNotes: https://launchnotes.com

• Join Launch Awesome:  https://www.launchnotes.com/launch-awesome

• Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg

• Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/

Show notes

(00:00) - Introductions
(07:11) - Where things break down without Product Ops
(15:11) - Improving communication
(21:51) - Feedback collection
(25:00) - Creating value for customers and the business
(32:17) - Scaling company-wide communication
(41:12) - Measuring the value of Product Ops and knowing when to spin up a Product Ops function
(48:41) - Partnering with the engineering team
(54:28) - Delivering value through Product Ops

Listen later? Here are the podcast links

Spotify - https://open.spotify.com/episode/0zKS5ZLRz4ig5iayUm1af5?si=ecc5af46041b45df

Apple - https://podcasts.apple.com/us/podcast/nailing-the-transition-from-ic-pm-to-product-leadership/id1646061444?i=1000597440994