Posts

Dec 10, 2024
Communities Manager at the OpenSSL Foundation
Sep 22, 2024
Building a Lord of the Rings keyboard
Mar 4, 2024
Hiatus
Jan 5, 2024
Supporting pop-up communities
Jan 2, 2024
Running multiple Discourse sites on a single server
Dec 20, 2023
The proper role of shame
Dec 15, 2023
BoardGameGeek: Building a community platform
Dec 8, 2023
Why I recommend Discourse
Nov 18, 2023
Standing up for each other
Nov 14, 2023
Introducing my community consulting business
Nov 4, 2023
Stack Overflow: Building a community platform
Oct 18, 2023
Bias: Conscious and unconscious
Oct 16, 2023
Community managers are conflicted advocates: Stack Overflow lost a good one in Catija
Oct 7, 2023
Find the Jack
Sep 29, 2023
If more users could vote, would they engage more?
Sep 1, 2023
Rewriting a Git repository: Dealing with distribution
Aug 10, 2023
Stack Overflow's strike is over: But its problems persist
Jul 26, 2023
Stack Overflow's CEO doesn't understand Stack Overflow
Jun 26, 2023
Why AI is a problem on Stack Overflow
Jun 19, 2023
The data dump diversion
Jun 12, 2023
What Stack Overflow is telling employees about the strike
Jun 7, 2023
How's the Stack Overflow strike going?
Jun 4, 2023
Why I'm signing the Stack Overflow strike letter
Jun 2, 2023
Moderation by humans
Jun 2, 2023
Beware of low-hanging fruit
May 31, 2023
Stack Exchange moderator strike
May 26, 2023
Why conflict is inevitable
May 18, 2023
Glassdoor review of Stack Overflow: Management feudalism means your mileage may vary
May 17, 2023
How's business at Stack Overflow?
May 10, 2023
Remote work isn't a mistake
Mar 29, 2023
ChatGPT can code: How terrifying is this development?
Feb 14, 2023
Community Insights: Communities are like reservoirs
Jan 18, 2023
Sharing an Outlook calendar with GCal
Dec 16, 2022
What emojis are most popular?
Dec 15, 2022
Importing a remote database archive
Oct 24, 2022
Working on a Discourse theme: Setting up your environment
Oct 14, 2022
Registration and retention
Jun 13, 2022
My year at EDB
May 23, 2022
Community as meta-product
Apr 22, 2022
Crypto Cards: Rules
Apr 15, 2022
The mystery of the missing Oracle Cloud IP
Apr 6, 2022
Docs 2.0: The beginning of a beautiful friendship
Apr 5, 2022
Docs 2.0: An overnight success 15 months in the making
Apr 4, 2022
Docs 2.0: Everyone can contribute
Jan 22, 2022
Solving Agricola: Family Edition
Nov 14, 2021
A comprehensive guide to investing: The condensed version
Oct 21, 2021
A day in Reserve
Sep 6, 2021
Rewriting a Git repository: How we stopped making everything worse
Aug 29, 2021
Prototyping with shell scripts
Aug 24, 2021
Rewriting a Git repository: Unlimited growth (in a bad way)
Aug 19, 2021
Starting a new community
May 14, 2021
Installing PostgreSQL the hard way
Apr 30, 2021
I'm joining EDB as a Developer Advocate
Apr 27, 2021
Reading the tea leaves at Stack Overflow
Apr 23, 2021
Finding a community manager job in 2021
Apr 6, 2021
Hosting Discourse for free!
Mar 27, 2021
How are minds changed?
Mar 23, 2021
Ask not what a community is worth . . .
Mar 18, 2021
My year at College Confidential
Mar 11, 2021
Creating Discourse permalinks with shell commands
Jan 8, 2021
Wisdom scaled
Oct 18, 2020
My answer about using preferred pronouns
Sep 26, 2020
Star Realms' leveling system
Sep 24, 2020
Ignoring others for community peace
Sep 15, 2020
Moderating on Discourse
Aug 29, 2020
How to simplify Google Form attendance taking
Jul 26, 2020
Tinkering with my blog as procrastination
Jul 8, 2020
Responding to reader mail
Jul 2, 2020
Reacting with 'thanks'
Jun 28, 2020
Managing mistakes
Jun 22, 2020
Does the 2020 survey show Stack Overflow made progress on its welcoming initiative?
May 16, 2020
The Power of Story
May 6, 2020
Netlify as a hosting option
Apr 28, 2020
Heroku as a hosting option: Or how to avoid lock-in
Apr 3, 2020
My one-sided retrospective of Stack Overflow's pronoun affair
Mar 30, 2020
Sourdough and the art of tending a culture
Mar 25, 2020
College Confidential's costly theme
Mar 9, 2020
Remote Communication: A Field Guide
Feb 19, 2020
Accountability culture
Feb 7, 2020
Parable of the rose garden
Feb 4, 2020
Misunderstanding Meta
Feb 4, 2020
An account of my meeting with the Stack Overflow management team
Feb 2, 2020
2019 in Review
Jan 17, 2020
Why I left Stack Overflow
Dec 11, 2019
Founders
Nov 27, 2019
Control and Agency
Sep 24, 2019
Unicorn Meta Zoo #9: How do we handle problem users?
Sep 3, 2019
Unicorn Meta Zoo #8: What does leadership look like in our communities?
Aug 13, 2019
Unicorn Meta Zoo #7: Interview with Nicolas
Jul 23, 2019
Unicorn Meta Zoo #6: Interview with Catija
Jul 2, 2019
Unicorn Meta Zoo #5: Interview with Cesar M
Jun 22, 2019
The value of Disneyland's mission
Jun 18, 2019
Adios to Unfriendly Badges! Ahoy, Lifejacket and Lifeboat—Stack Overflow Blog
Jun 11, 2019
Unicorn Meta Zoo #4: What makes for a healthy community?
May 21, 2019
Unicorn Meta Zoo #3: How do we grade questions?
May 20, 2019
The meristocracy theory of community
May 15, 2019
Master of my own domain
May 2, 2019
What is a Community Product Manager?
Apr 30, 2019
Unicorn Meta Zoo #2: What is the role of moderators?
Apr 24, 2019
The Token Economy of Stack Overflow
Apr 9, 2019
Unicorn Meta Zoo #1: Why another podcast?
Jan 12, 2019
Why are answer rates dropping?
Dec 17, 2018
The Tony the Pony problem
Dec 12, 2018
If 95%+ of comments have been rated as "fine", does the site deserve its reputation of "unwelcoming"? Do we still need to focus on it?
Oct 24, 2018
Chaos, lost trust, grief and restoration
Aug 13, 2018
What does constructive criticism of a design change look like?
Jul 20, 2018
Steam comments
Jun 20, 2018
What can we do to encourage (or discourage) a second question?
May 23, 2018
How Stack Overflow for Teams Fits into the Community—Stack Overflow Blog
May 1, 2018
Is Stack Overflow really racist/sexist?
Apr 29, 2018
Does Stack Exchange really want to conflate newbies with women/people of color?
Mar 23, 2018
The Puppet Race: Asking a question and getting comments
Jan 31, 2018
Stack Exchange 2017 in Review—Stack Overflow Blog
Dec 8, 2017
The Puppet Race: Learning Ruby by Writing Documentation
Oct 25, 2017
Why are there so many bad questions?
Aug 17, 2017
The Puppet Race: Documentation was no PED
Aug 1, 2017
Sunsetting Documentation
Jul 28, 2017
The Puppet Race: Get set
Jul 26, 2017
The Puppet Race: On your mark
Mar 31, 2017
Why don't we keep public records of suspensions?
Jul 28, 2016
What, exactly, is Documentation?
Jul 13, 2016
Why do people answer questions on Stack Overflow?
Jun 30, 2016
How to conduct hallway usability tests without any hallways.
Feb 29, 2016
Building a customer support system: Automated responses
Feb 20, 2016
Fair Elections and STV
Jan 15, 2016
If at first you don't succeed . . .
Oct 11, 2015
My Adventure with Late Answers
Jul 21, 2015
How to vacation like a community manager.
May 18, 2015
Empathetic criticism
May 15, 2015
How can we make the most of our upcoming site self evaluations?
Apr 22, 2015
Computer Science and women
Apr 8, 2015
Building a customer support system: Adding a honeypot
Apr 6, 2015
Building a customer support system: Tickets are people too
Mar 31, 2015
The yolk's on us
Mar 23, 2015
Building a customer support system: Training
Mar 13, 2015
Building a customer support system: Moving from email to Zendesk
Feb 19, 2015
Thought experiment: What would happen if we didn't have close votes?
Dec 15, 2014
Winter Bash 2014—Stack Overflow Blog
Oct 7, 2014
How do weekly topic challenges work?
May 27, 2014
What is Stack Overflow’s goal?
Mar 11, 2014
How big is the Fastest Gun in the West bias?
Nov 6, 2013
Hide trivial comments
Aug 9, 2013
Please welcome Jon Ericson, Community Manager—Stack Overflow Blog
Feb 28, 2013
How can we encourage small beta sites to grow?
May 15, 2012
My 1999 Chevy S-10 pickup
Mar 16, 2010
The problem with extrinsic motivation