Service for individuals who are deaf or have a hearing or speech impairment
If you need to contact us via the phone and you are deaf or have a hearing or speech impairment, you can use the free BT service Relay UK.
Install the free app, which you can access on your device's app store, on your smartphone, tablet, or computer. Then, call our advice line on 0303 123 1113, from Monday to Friday, 9am to 5pm.
The Relay UK service itself is free. You'll only pay your normal charges for the calls.
If you want to use your textphone to contact us, dial 18001 followed by 0303 123 1113.
Alternatively, you can also contact us using our live chat.