Amazon One Medical Pay-per-visit does not accept health insurance for visits. If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services.
PAY-PER-VISIT
Feeling better starts here
Day or night, you can start a one-time virtual visit from One Medical to find treatment for 30+ common conditions.
Quick treatment of common conditions
Fast care by message or video
Self-pay visits – insurance not accepted or needed
FSA/HSA eligible
Amazon Clinic is now Amazon One Medical
By continuing, you agree to Amazon One Medical Pay-per-visit Terms of Use
Uncommonly good care for common conditions
What would you like help with?
How Pay-per-visit works
Answer some questions
Choose a condition you need help with, answer some questions, and connect with a provider through message or video.
Get a treatment plan
Your provider will determine what's medically appropriate for you and send any prescriptions to a pharmacy of your choice.
14 days to follow up
You'll have unlimited follow-up messaging with your provider for 14 days after you receive your treatment plan.
Frequently asked questions
Does Amazon One Medical Pay-per-visit take insurance?
How can I pay for Amazon One Medical Pay-per-visit and any prescribed medication?
You can pay for Pay-per-visit telehealth care with a credit or debit card (Visa, MasterCard, American Express, Discover, etc.), a Flexible Spending Account (FSA) card, or a Health Savings Accounts (HSA) card. HSA/FSA eligibility is determined by your account administrator.
Pay-per-visit doesn't accept health insurance. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you.
If you normally use health insurance to pay for your medications, you can do that with medications prescribed through Pay-per-visit. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
Pay-per-visit doesn't accept health insurance. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you.
If you normally use health insurance to pay for your medications, you can do that with medications prescribed through Pay-per-visit. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What's the virtual prescription renewal policy at Amazon One Medical Pay-per-visit?
Pay-per-visit providers typically write online prescription renewals for a 30-day supply of medication.
Your provider will consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:
Your provider will consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:
• Taken your medication
• Seen your regular primary care provider
• Had appropriate lab testing
• Had your last prescription renewal through Pay-per-visit*
• Seen your regular primary care provider
• Had appropriate lab testing
• Had your last prescription renewal through Pay-per-visit*
When you request a prescription renewal, you'll need to provide an image of your last prescription. Your provider will accept a photo of the prescription label or a screenshot from your medical records. The image must clearly show your name, the name of the medication, the dose, the directions, and the date the prescription was written.
There may be a limit to the number of renewal requests that a provider can evaluate in a one-time virtual visit. Providers will not renew prescriptions that require a prior authorization from your insurance company.
There may be a limit to the number of renewal requests that a provider can evaluate in a one-time virtual visit. Providers will not renew prescriptions that require a prior authorization from your insurance company.
*Virtual prescription renewals may be limited to one or two within a 12-month period.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts. Amazon does not sell customers’ personal information, including PHI.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts. Amazon does not sell customers’ personal information, including PHI.
Looking for more care options?
Become a One Medical member to get ongoing support for your healthcare needs.
Membership
Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*
Pay-per-visit
Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
Select Rx renewal
Access
How to access care
One Medical app
Onemedical.com
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs
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