Pro and free functionality

• The app has free and paid ("Pro") functionalities. Free functionalities are free to use, purchasing a license is not required to use these for non-business users. Pro functionalities are available with a Pro license.
• The goal is to have genuinely useful free functionalities in the app which are not crippled in any way. All non-business users who do not need Pro functionalities and decide not to support the development by purchasing a license are free to enjoy and use the app in free mode. The app won't bother you with popups to purchase and ads to compensate the lack of purchase.

Trial period

• The app comes with a 14 days trial. The goal of the trial is to let you try out the app, including the Pro features and figure out if the app properly works with your hardware/software environment and it really suits your needs.
• After the 14 days trial is over, the Pro functionality will be disabled.
• Some of the Pro-only settings or changes made during the Trial will remain active so the transfer from Pro to free happens gracefully (for example, custom dummies, smooth resolution etc. should remain available until a reinstall, system upgrade or hardware change).
• It is highly recommended to utilize the trial and decide if the app works for you, since there is no refund option.

Pro license price and purchase process

• The price of a Pro license is $19 or €19 + applicable VAT or Sales Tax (depending on selected territory during checkout).
• The currency depends on your location (in EU's Euro Zone, EUR will be applied, everywhere else USD, in China CNY).
• Tax levels also depend on your location (from 0% in certain countries or certain states of the US, reaching or even exceeding 25% in some EU member countries).
• The price and the location of the purchaser is automatically suggested by the third party payment provider (Paddle Inc.) based on IP address but it can be customized during checkout. The customization affects payment price (lowers or increases according to currency, FX rates, tax levels). It is your sole responsibility to set the location according to applicable regulations.
• Business details and VAT number (required for VAT returns) can be added during or after checkout.
• Paddle Inc. acts as the reseller of the app for KodeON (Kodeon Software Limited, the maker of the software). Paddle provides the in-app and online purchase experience, handles invoicing, payment methods, license management, activations and refunds (for technical reasons, within the refund policy). Paddle provides buyer support if you encounter any issues regarding any of these areas. You can also contact the developer directly on the app's Discord channel if you encounter any issues that can't be sorted out.

Pro license conditions for home users

• If the license is purchased via the app or the BetterDisplay.pro website, a single Pro license is valid for all your Macs in your household (technically this means 5 installations - so if you have an extended family, live in a huge mansion with dozens of Macs and everybody wants to use BetterDisplay, you'll still need to purchase more licenses in groups of 5). There might be other channels of license sales and the number of allowed activations may be different when the app is purchased via alternate channels/vendors.
• Licences are valid for the current major version of the app - major version upgrades might require a new license purchase. Current v1.x and v2.x app versions are covered with a single license.
• The license will not expire for the current main version (it is not a subscription). When a new main version arrives, you won't be forced to stop using the previous main version.
• If your workplace does not want to buy BetterDisplay for you but allows you to buy and install it for yourself or you are on BYOD or you are a private entrepreneur/freelancer, you are free to classify yourself as a non-business user and use the app on your business computer in free or Pro mode.

Pro license conditions for business users

• Businesses who would like to use the app in any way (even free functionalities only) beyond the trial period are required to buy Pro license. This is not enforced by the app though - businesses are however kindly asked and expected to comply with the license terms laid out here.
• Businesses can opt to interpret the license as a per user and as a per machine licence (choose the one that makes more sense) - in both approaches the licences are transferrable between users and computers.
• If you need a volume license (10+ computers), please contact the developer at the app's Discord channel.
• Non-profits, charities etc are not considered businesses.

Refund policy, withdrawal after purchase

• There is a really generous 14 day long trial to figure out if the app is working and you need the Pro version or not which should be more then enough to make a decision.
• Purchases are therefore final and there are no refunds. By downloading the app and activating the license you agree to loose the right to withdrawal after a purchase.
• The EU right to withdrawal does not apply since the purchase can be enjoyed immediately.
• On an individual basis refund still can be issued if a request is supplied with an appropriate explanation, but this is not the rule rather the exception.
• If there is a technical issue regarding the purchase or activation (you simply don't receive your license number or the app refuses to activate or you are billed twice etc) you are of course entitled to a refund if the issue cannot be fixed.

Compatibility issues

• There are a vast number of setups out there. Because of this it cannot be guaranteed that the app will work properly on your specific configuration as it is not possible to test every possible hardware/software combo out there. Please utilize the Trial period to test your setup.
• The app is heavily dependent on the platform (macOS) it is running. By nature it utilizes undocumented features of the OS and various workarounds to make life easier. It cannot be guaranteed that the app or a specific functionality will work properly in every new version of macOS. Apple is continuously changing things in macOS which sometimes opens new possibilities, other times however breaks things or closes doors.
• Incompatibility issues are not grounds for refunds (but on a case-by-case basis it may be decided to grant a refund since the goal is to have a satisfied user-base for the app).
• The app uses technologies that are less prevalently used industry-wise (the use of the DDC/CI protocol for hardware control, EDID override capabilities, which might affect display timings, communication, etc). Properly implemented, robustly tested and standards-compliant hardware peripherals and displays should not get damaged in any way (even by erroneous settings), but there might be devices with inherent firmware issues, substandard internal design or other incompatibility issues that can suffer temporary or even permanent damage or get "bricked" (enter a permanently unresponsive state). It cannot be guaranteed that this does not happen and the app developer cannot take responsibility for such occurrences. Get informed and use the app and its features with appropriate caution!

Support

• The developer aims to support the user base by responding to GitHub Issues, Discussions and generally tries to be available to answer questions on the Discord channel, but please understand that resources are limited and the developer does it voluntarily - a free or Pro license does not grant any right for personalized support.
• The developer is motivated to fix any bugs or issues discovered as the goal is to generally make to make the app better, not worse, but fixes are not guaranteed.
• Having said these, the app is provided as-is. The Pro license does not include support time and there is no guaranteed support SLA or guarantee for fixing any bugs.
• If you have any question or issue and do not want to wait for the developer's response regarding it, there is a chance that somebody else already had a similar problem - you can probably get answers faster if you search among Discussions, open and closed Issues or search in the Discord channel history.
• The Discord channel also serves as a community of BetterDisplay users, everybody is encouraged to participate and help each other.

Privacy Policy & Data Security Policy

• Licensing uses the third party provider Paddle as backend. This also means that the app communicates over the network with Paddle's servers to verify licensing, trial status and facilitate check-out using Paddle's SDK. Besides data required for licensing purposes by Paddle's services, no other info is transferred over the network. You can read more about Paddle and Privacy here.
• There is additional data collection in form of automatic crash detection and crash log collection starting from BetterDisplay v1.3.15. This data is handled by the third party provider Sentry. You can read about Sentry and Privacy here. Crash logs do not contain any personal data but might contain information about the hardware and software environment in which the app runs.
• The app provides an option to opt out of all forms of network communication (v1.4.7 or newer)
• The app developer does not build any kind of marketing list (there is no marketing opt-in) of any kind. The developer also do not build any usage database or collect unique (and not unique) IDs - besides what Paddle and Sentry collects and presents on its dashboard (these are only used to keep track of valid software licenses and for crash analysis purposes).
• Aside from Paddle and Sentry the only other form of network communication by the app is what is required for the built-in updater (Sparkle) to work in order to receive the update metadata and download the update binary from GitHub.

Pro License and App Versions

• Pro for the app version v2.x is a free upgrade to all who purchased v1.x Pro.
• Pro for the app version v3.x is a free upgrade to all who purchased v2.x Pro. Those who purchased Pro earlier than the first v2.x preview release date (Jun 14, 2023) must purchase a new license to use v3.x. Note: the app does not currently enforce this requirement (v1.x Pro licenses can technically be used to activate Pro for v3.x in order to simplify the upgrade process and provide some leeway to users who cannot afford to buy a new license and thus support app development right away).
• Licenses purchased with v2.x and v3.x can be used to activate all older versions (app downgrade for compatibility reasons).