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Thunderbird detection not working #7921

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Joey3000 opened this issue May 16, 2015 · 1 comment
Closed

Thunderbird detection not working #7921

Joey3000 opened this issue May 16, 2015 · 1 comment
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answered For when a question was asked and we referred to forum or answered it.

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@Joey3000
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Detection of the Mozilla Thunderbird e-mail client (used e.g. for RSS/Atom feed reading) was introduced in #3252 and worked with Piwik 1.12. After updating from Piwik 1.12 straight to 2.13.0 (and later 2.13.1), Thunderbird is not recognized.
Note: The Piwik update was actually a complete re-installation, keeping the MySQL content.

Test steps:

  1. Using an administrative account, log-in to Piwik. Go to "Administration" -> "Device detection".
  2. Change the browser user agent to one of the following (e.g. in Firefox: by adding general.useragent.override parameter in about:config):
    Mozilla/5.0 (Windows NT 6.0; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
  3. Reload the "Device detection" page

Expected test results:

  1. Current browser user agent info is shown.
  2. Similarly to the Firefox browser, Thunderbird is detected and displayed with its icon and version.

Actual test results:
3. Thunderbird is not recognized and "Unknown" (plugins/DevicesDetection/images/browsers/UNK.gif) is shown instead. Whereas country, OS and device type are recognized correctly.

Notes:

  • The above is just a quick Thunderbird simulation. The actual use case involves tracking access to RSS/Atom feed articles using the Piwik image tracker, which shows the same behavior.
  • Mozilla Thunderbird user agent string is similar to the one of the Mozilla Firefox web browser, so that their parsing rules should be similar, too.

PHP 5.5.22 on Apache on Debian.

@sgiehl
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sgiehl commented May 17, 2015

Piwik is currently not able to record/track other clients than browsers.
PIMs, Feed Readers, mobile apps and others will be readded in #5413

@sgiehl sgiehl closed this as completed May 17, 2015
@sgiehl sgiehl added the answered For when a question was asked and we referred to forum or answered it. label May 17, 2015
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