The holiday season is all about giving. As organizations increasingly look to IT as they move toward new digital tools and processes, now is the perfect time to give back to IT teams tirelessly working to keep the modern enterprise online. Whether your system performance has been naughty or nice this year, there’s no denying that tech professionals have earned our appreciation, respect—and the tools to set them up for success in 2024.
For IT teams limited in both time and resources, simply maintaining systems can feel as impossible as squeezing themselves down a chimney or delivering gifts to millions of homes in a single night. On top of that, instead of being greeted with milk and cookies, they’re inundated with endless performance issues, support requests and alerts—leaving little time left over for the important work of innovating.
They say the best gifts are the ones you can’t wrap. That holds true for IT teams, too. This year, bring your organization the gift of a simpler, speedier, more rewarding workload. If your team is dreaming of a tech-savvy future, here are some enterprise software solutions to make their lives easier that they won’t want to re-gift:
Enjoy the View With Observability
Everyone loves to cozy up at home during a winter snowstorm, but with the widespread migration to combined remote, on-premises and distributed hybrid environments, the daily monitoring journey for today’s IT teams is more akin to trekking blindly through a blizzard.
Observability tools are metaphorical snowshoes and goggles that can help them not only weather the storm but see clearly from the mountaintop. Observability is the answer to the modern enterprise’s struggle to gain full visibility into their organization’s apps, networks, databases and infrastructure—something nearly half of IT professionals lack, according to SolarWinds research. IT teams will be able to rest easier at night with visions of sugarplums, rather than outages or anomalies, dancing in their heads.
Even better, integrating artificial intelligence (AI) capabilities into observability solutions to collect and provide data on what’s not performing as expected and why will help your teams take a proactive approach to solving issues.
Lend a Helping Hand With AIOps
AI isn’t just the shiny new toy of the tech world. Organizations using AI for IT operations (AIOps) can give the gift of support to their overworked IT teams by automating some of the time-consuming and mundane tasks that stand between them and a focus on innovation.
Adding AIOps to observability can provide IT teams with maximum visibility into the state of their digital ecosystems through automated discovery and dependency mapping. Additionally, your teams can gain the ability to easily track inbound connections linked across the organization’s application stack and storage volumes with auto-instrumented views.
Today, it simply isn’t feasible for humans alone to manage modern IT environments without intelligent automation. Think of AIOps as a workshop of elves operating in the background to ensure workloads and processes are streamlined and moving as efficiently as possible. With AIOps in place to analyze data and streamline workloads and processes, IT teams are relieved of some pressure—and can focus on accelerating your digital transformation rather than just maintaining it.
Give the Gift of Time
Finally, although you can’t outright give the gift of time to your IT team, you can still arm them with tools that save time year-round. In 2024, more organizations will embrace IT service management (ITSM) to improve their IT outcomes, service delivery and employee satisfaction.
SolarWinds research found that enterprises using AI-powered ITSM tools were able to reduce system downtime by 21% and decrease time spent resolving incident and service requests by 23%. In fact, the average SolarWinds customer reported savings of 23 hours weekly due to reduced ticket volume—nearly the equivalent of adding an employee to the team.
This holiday season, the best gifts you can give your IT teams are the actionable, predictive intelligence and tools they need to optimize performance, cut down on complications and quickly resolve issues. (As a bonus, it will certainly make you more popular than the guy from The 12 Days of Christmas who thought it was a good idea to gift his partner geese, milkmaids and leaping lords.)
