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Guides, fixes, and extra information about Bitdefender VPN.
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Share your experience with the increasing prevalence of online scams, consult cybersecurity experts and learn from us how to stay safe.
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Featured content

The Defenders of the month are the Community superheroes

We are pleased to announce that we are launching our Super User program called “Defenders of the month” and “Defenders of the year”, exclusively for the members of the Bitdefender Community!

Driving Cybersecurity Awareness: Bitdefender’s Immersive Booth at the Las Vegas GP

During the Las Vegas Grand Prix, held from November 21 to 23, Bitdefender enhanced the event with a dynamic activation booth that captivated attendees and showcased the company's commitment to cybersecurity in the fast-paced world of the highest class of single-seater racing.

Bitdefender branded merch: Yay or nay? Tell us what you think!

Here's a glimpse of what some of our branded materials look like. These items are not available for sale, they are just experimental designs created exclusively for the Bitdefender teams as part of internal initiatives.

Let us know your expert opinion about your experience with our software!
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Your feedback is highly appreciated and will help us find the areas of improvement and further enhance the experience you have with Bitdefender.

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The Bitdefender Expert Community

Join the Bitdefender Expert Community to find answers, exchange ideas and connect with other cybersec savvy people!

Bitdefender branded merch: Yay or nay? Tell us what you think!
Here's a glimpse of what some of our branded materials look like. These items are not available for sale, they are just experimental designs created exclusively for the Bitdefender teams as part of internal initiatives. I've been thinking about asking this question on the forum for a while now, and I decided to create a…
Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admins @Alexandru_BD and @Mike_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and…
Scam of the Month - Beware of scammers preying on wildfire victims
Wildfires have continued to wreak havoc across Los Angeles County, leaving devastation in their wake. But as fire victims in California rebuild their lives, opportunistic scammers are finding ways to exploit their misfortune. Authorities are sounding the alarm about fire recovery scams that are targeting vulnerable…
The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
Poll: Should Bitdefender Make A Linux Version for Home Users?
As a longtime user of Bitdefender (since 2014), the topic of a Linux version has been floating around on and off for the past decade. However, what makes these requests different this time around is the end of life support for Windows 10. Many users, unhappy with what Microsoft is doing to with Windows 11, are starting to…
Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
How To Install Bitdefender Password Manager?
I have installed same but it won't let me finish the installation. It won't accept my password and it won't accept my recovery key.
B.D. Scans should show Estimated time for the scans
If B.D. scans displayed the estimated scan completion time within the scan options (before initiating any scan), it would significantly assist users in scheduling scans according to their convenience. B.D. should continuously estimate the estimated time considering system files to provide users with an accurate prediction…
Ticket from Chat 1009894224
Hello May I have a respond about my case? Thanks
ChatGPT block Bitdefender VPN - how to solve this ?
ChatGPT block Bitdefender VPN - how to solve this ?
Prevent scan of selected removable devices?
I have a set of USB flash drives that Bitdefender scans every time they are inserted. This is wasted effort and causes a flood of alerts from Macrium Reflect's Image Guardian as BD scans Reflect backups. I want to indicate to BD that these devices are safe. How do I do that? If that can't be done, how do I disable scanning…
Why is this certificate claimed to have expired?
BD is suddenly claiming that the update server (I guess) for SeaMonkey (everyone's favourite browser, I assume) has an expired certificate. Below is the notification ~~~~~ Suspicious connection blocked 43 minutes ago Feature: Online Threat Prevention seamonkey.exe attempted to establish a connection relying on an expired…
Why does the NordPass extension reappear in new browser profiles even after uninstalling it?
@Flexx @Alexandru_BD @Scott Why does the NordPass extension reappear in new browser profiles even after uninstalling it? is their any fix
Feature Request: Bitdefender VPN Extension for Seamless Browser Integration
After reviewing various Bitdefender products and finding their capabilities outstanding, I am now focusing on Bitdefender VPN. It is available both as part of the Bitdefender antimalware suite and as a standalone product. I think Bitdefender should create extensions for Chrome, Firefox, and Microsoft Edge Chromium. This…
Eneable PowerShell to load module
Hello! I'm having trouble when working with PowerShell. I'm unable to execute Az commands (i.e : Get-AzResourceGroup) I receive an error and a notification from BitDefender (attach file). Is there any solution for that?
HOW TO TRACK TICKET ??!!
Its 2022 now and still no answer or solution by bitdefender team to the "MOST DIFFICULT" task of providing a link on bitdefender central account for the customers to track the status of their open tickets. I have an open ticket for being charged twice for my VPN. Now how do I track the status of it ?
10.2.1.5 ON MacOS Ventura ... Scan management
Have read the User Guide and Internet answers… in the user interface there is no option for scanning management… I have been running a system scan that has only covered 1000 files 184628→185720 over the last eight hours, and the files are in /.nofollow …. but only PDFs and JPEGs. I can see that the CPU use is only minor…
SecurePass - Still Needs Work!
I had been a satisfied Password Manager user for over a year. Saw the hype around SecurePass and started using it a month ago. I am always willing to try new stuff in the hopes that it will make things a little easier for me.😄. I have been a Windows Insider for years! So far, SecurePass has not lived up to that…
Anyone having some incoming calls blocked
since installing bitdefender some calls seemed to be blocked. The ones I know about are call centers but they are true businesses and not scams. How do I fix?
SecurePass needs updates
Hello, I've been using SecurePass around 3 days after it came out, I don't exactly remember when I started using it. But I started using it right when I saw SecurePass on my Bitdefender Central. Here are some issues Slow: SecurePass is slow, it takes a while loading and usually it loads on forever unless I refresh the…
Still on version Total Security 25 cannot update
One of the PCs on my Total Security subscription is still running version 25.0.19.73. I cannot find anyway to update to the latest version, tried Updates and running weekly.exe, neither work. What do I need to do?
Urgent: client.protechts.net and pingsender.exe issue
I’ve encountered an issue and wanted to share it for feedback. and it's urgent. Here’s the situation: Whenever I open LinkedIn from my PC browser, (Bitdefender) displays a notification. This never happened before. Suspicious connection blocked 3 hours ago Feature: Online Threat Prevention firefox.exe attempted to establish…
Installation stay hanging, how to resolve this?
Email Security: Personal Spam Deny list options
We've implemented the GravityZone Email Security recently, and we're still working through some of the settings. We get a lot of notifications about emails ending up in the Global Quarantine, but they're delivering to some users, just not all, and we were fighting to try and find the source. It seems as though some users…
No definition updates in two days for Antivirus for Mac
Just letting the mods know that this has recurred again. Since we are used to twice daily updates, this is an unexpected behavior. Suspect the issue on the server end, since no issue connecting to the server, but am just told I am "up to date." Nothing urgent, but since this has occurred in the past, wanted to make the…
Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: Forza Ferrari!
Disappearing from System Tray
On my Bitdefender Total Security, when I initially installed it, I would get several icons on my windows 11 system tray, for each scan being done, and then with the last one advising my system was safe. However, after a time, these icons no longer appeared in the system tray. I then uninstalled and re-installed it, then…
Cumbersome interface to add exceptions from scanning or pause protection
BACKGROUND I have a handful of old files that are detected as having viruses. Some I am fairly sure do not contain threats (and I have just submitted a report to BD of apparent false positives). The others are old files (from the 1990s) that were once genuine threats, but are no longer practical threats any more on my…
As soon I insert USB stick, Bitdefender starts background scan. Can this be prevented?
This is a problem because I cannot remove the USB stick while this drive is being scanned. What to do? Alternative is to shut down the computer, which is not convenient.
Can't contact BitDefender - urgent subscription advice needed
I am trying to contact BitDefender urgently but the email function is not working - I enter my query and it just scrolls, then the Capcha times out. Same on different devices. I can't get through to anyone on the phone either, just been on hold for 30 minutes I installed a trial of Password Manager which has now expired…
VPN needs to be turned off to access some websites
Hi I have been using VPN and it was ok until about 2 days ago I suddenly couldn't access my usual websites including my yahoo email account. I had to turn off the VPN all the time while I was on these website. Can I know why? It's such a pain. Can I get around of the issue? Thanks.
Help investigating what BitDefender did
I was duped into copy/pasting and running a malicious powershell ****** on my Windows 10 PC using Windows Run. As soon as I did this, Bitdefender had a popup that appeared, which made me realize what I had done. At that point I shut the computer down quickly. Unfortunately I can't remember exactly what the Bitdefender…
Error Code 40
Hello, I have not received any response from tech support regarding this issue. I had installed BitDefender VPN without a problem then I needed to restart my computer (MacOS) and the VPN would not connect afterward. I checked the DNS settings which still has 8.8.8.8 & 8.8.4.4 which I had entered during the initial install…
Bitdefender causes windows to crash
On two different PC, Windows 10 and Windows 11. On Windows 10 I had to reinstall Bitdefender and then windows crash. On windows 11 machine I Installed Bitdefender Plus and when restarted PC Windows crash. Both PC must be reinstalled. This is not very good. I dont want to use Bitdefender anymore now. I have it on another…
Point d'exclamation blanc dans carré rouge
Hello, for several days now I've been playing with a white exclamation mark in a red square at the top of my screen. I've checked all the updates and notifications and everything seems normal. This red square appears and disappears several times a day for no apparent reason. Thank you for your help.
Bitdefender issues
It seems like Bitdefender is causes some connection problems with the internet. I occasionally get this message - Bitdefender Internet Security has been found on this computer and may be blocking access to the internet. Please check Bitdefender Internet Security Settings and make sure Teamviewer is allowed to access the…