Uber Eats: Food Delivery 12+

I’ve ordered through UberEats before and have not had any major issues with deliveries. However, the two times that I’ve ordered with specific delivery times requested, there has always been an issue. No exceptions. The first time which was several months back, my order was over an hour late and the restaurant actually sent their own driver to deliver, but yet I’m sure Uber charged the restaurant for this. Unacceptable. The second time was yesterday, the restaurantI ordered from called me three times letting me know that the food was ready but no Uber driver had come by to pick up. It is impossible to get a hold of any customer support via chat on the Uber app. Impossible and very unproductive. I could not cancel the order because the restaurant had already worked on it, and I could not reach someone via chat. Long story short I will say they ended up refunding my order because I sent several messages very upset. My food was actually picked up and delivered three hours late, cold. It was not the restaurant’s fault it was UberEats support and the inability to contact someone in an efficient manner as soon as a problem arises. This is my reason of giving them one star because the app has no good way of contacting someone fir help.

Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.

I love Uber eats I always used it to ether order food at home or order to work because sometime I have nothing to eat for lunch. Delivery is also good they ether text you or call you when they can’t find your address. BUT one thing though please update Uber map, because sometime when I try to order food to my workplace it take them to the back road which there is a fence there and you can’t go through it, sometime the delivery person would call me but I can’t pick up my phone because i am working/no phone allow outside the break room. I put on my notes to please use apple map or Google map to get here but they never read my note until they drop off the food …..and when they can’t find the place to drop off the food they ether cancel my order (which I end up have nothing for lunch and have to starve myself for my 10 - 12hr shift) or said they they “left it at the front door” but I can never find my food because they never take a picture to where they drop it off, or they drop it off to the wrong location. oh and another thing that one time I order like 3 drinks and the delivery lady drop 1 of them ….she never tell me she drop it or said anything about it …I know the restaurant would never forget my drink because I order there multiple time. But please update the Uber map app….