TripShot 4+

I really enjoy tripshot- we use it for our company shuttles, and it’s so helpful to have this information at my fingertips to see where shuttles are- when they will be arriving, various stops, etc. I live within distance of a few of our different routes, so it’s especially handy for switching between timetables if I miss the shuttle I was intending to take. I like the UI and the different route/departure information the best!

Search results highlight the most convoluted possible routes. Hey y’all, if there are buses that go directly from my bus stop to my destination, I want to know about those. I don’t really care that I also have the option to walk 15 minutes to another stop, then take three separate buses to get to my destination. (I am not exaggerating - this is the top result of my search.) I also don’t want a result for every bus stop on a given line within a mile radius. I picked a stop. That’s the one I want to board at. Also, if a route involves walking to stop, it isn’t clear if the start time is when I start walking, or when I get on the bus. I honestly cannot find this information. In other words, this app spectacularly fails to deliver the most basic functionality. Doesn’t help that two buses never materialized and I ended up standing outside for 45 minutes, but even if that part isn’t TripShot’s fault, I still give the app 1 star. Another reviewer described this app as a constant uphill battle. I couldn’t have said it better. Can we ditch TripShot and use Transit instead?

My company uses tripshot for shuttle service to commute to work. The evening shuttle route to go back home is very inefficient. Even if no one is getting down at a particuler stop, it takes everyone on the shuttle to that stop. This makes no sense as everyone on the shuttle ends up wasting time. In our case its adds delay of about 30mins. Its a bummer to work for a tech company and relying on such poor navigation to commute to work.

I have brought this to the notice of commute team and the explanation received from Tripshot is that for the ETA to be correct the shuttle needs to go to every single stop on the route even if no one is getting down. Who cares about ETA if everyone is reaching home 30mins late. Hope tripshot can correct this.

Another area in which tripshot can improve its suggest routes based on ridership data. The route should be optimized for stops where more riders are getting down.