Denny's 4+

I absolutely love the Denny’s App! My schedule is getting really busy right now between the holidays and getting everything wrapped up for the end of the year. I always have a long list of things to do, and sometimes preparing and making a meal can become a bit of a large task in my day. I downloaded the Denny’s on demand app on my phone and I ordered dinner and had it delivered straight to my doorstep. The process for creating an account was simple and the delivery process is always on point. The Streamlined Ordering Experience makes for a quick and seamless ordering and check-out experience. I received text messages from Denny’s app while my food was being delivered updating me on the estimated time of delivery for my food. The food was amazing and I had absolutely no complaints.

The design of this app makes it nearly impossible to order food. As a young adult I have literally never struggled to order food through an app in my entire life until tonight. I hope whoever designed this app burns popcorn in their microwave and never gets the smell out of their home. The menu pages are finicky and glitchy at best and it is impossible to input information at the checkout screen as the app will zoom you in automatically when you’re putting in your info and when you’re done and ready to zoom out it will kick you out back into the menu page. I have tried using Apple Pay but it doesn’t work even with my correct card information it will tell me that I cannot place an order at this time. This error would be understandable if the restaurant I was ordering at was no longer taking orders, however, other food ordering apps would notify you of this ahead of time. It’s almost as if this app had not been updated since the dawn of food service apps. I love Denny’s food so I can only hope that this fossil of an app can fixed and function at the same level if not better than other food ordering and rewards program apps.

There is no search option! And it is missing my favorite dish which is actually available at the restaurant, The crazy Spicy skillet. It is the only thing I order. so i can’t use the app and pick it up. I have to order in person, then wait for it or call the number in advance. When i try to start an order and browse into a sub menu like signature breakfasts, there is no arrow in the UI to go back. If i gesture back in iOS, it goes back TWO steps instead of one, to the restaurant address selection. I have to start my order over again. I can’t check out breakfasts and then drinks. I have to choose the restaurant again before i can look at drinks. Which often i forgot which location i looked up and wanted to go to. Navigation within the app is hard, unintuitive and buggy. But other than that, it seems like it would work, if it had what i wanted to order. The developers need to figure out a way to add all the menu items, a search bar, and make going back only one step instead of two for potentially 5 stars. Add checkout options with things like paypal.