Live Commerce: The Present and Future of Real-Time eCommerce Experiences
Setting the record straight Delivering memorable customer experiences consistently is a challenge, opportunity, and growth lever - all rolled into one. The strategy and execution ball is in your court to not just respond to evolving customer expectations and market trends; but also embed surprising elements that create Wow! Moments and move the needle on [...] Read more
Product Data Syndication in Digital Commerce: From Buzzword to Necessity
Product Data Syndication (PDS) is no longer a trending term - but an integral capability consideration for any modern eCommerce enterprise pursuing scalable growth. According to Gartner, PDS is now a table-stakes functionality of a robust Product Information Management (PIM) system. And, is key to delivering rich, accurate, and relevant product information that positively impacts [...] Read more
The Saudi Growth Momentum is Good News for E-commerce
Saudi Arabia is undergoing an ambitious economic transformation, driven by the government’s Vision 2030. This national plan was launched in 2016 to guide the country’s economy away from its heavy reliance on oil revenue, and towards other sectors such as tourism. Vision 2030 set out some key targets, such as reducing unemployment, especially among young [...] Read more
The Beauty Industry Makeover Powered by Unified Commerce
Over the last few years, people around the world have been tightening their belts under the pressure of a cost-of-living crisis. However, it seems that there’s at least one area where we’re not prepared to compromise: personal appearance. The global beauty and personal care market is expected to generate revenue of almost $650 billion in [...] Read more
Plugging the Electronics Industry into Unified Commerce
The electronics industry is a key player in the digital transformation of our world. From smartphones to smart home devices and wearables, electronics are becoming more and more essential to how we live our lives. The global electronics market is worth more than $1,000 billion, with around $450 billion of that being from telephony. However, [...] Read more
HR as stakeholders—and beneficiaries—of unified commerce platforms
On the face of it, retail HR managers do not seem the obvious beneficiaries of—or even key stakeholders in—a unified commerce platform. However, it’s worth examining a few assumptions, because they can actually reap some significant advantages from investments in this area. Facing the Challenge HR managers in retail face some pretty serious challenges. First, [...] Read more
The Changing Face of Retail in South Africa
While we know and accept that retail is changing, but it’s often hard to know how—and for retailers, particularly what this means and how they should respond. The latest State of the Retail Nation report by NIQ South Africa provides some useful information that may help retailers to make strategic decisions about where and how [...] Read more
Why Apparel and Fashion Retailers Need to Consider Their Entire Supply Chain When Evaluating Commerce Platforms
The apparel and fashion industry is facing tricky times. The global cost-of-living crisis means that non-essential purchases are being carefully considered. McKinsey’s State of Fashion 2024 report found that performance in Europe and the US struggled throughout 2023, and even China, where there was a strong start, faded later. The luxury goods segment also started [...] Read more
The Grocery Scramble: How Unified Commerce Is Conquering the Aisles
These are uncertain times for the global grocery industry. Price inflation and cost of living crises mean that consumers everywhere are tightening their belts. There is little room for extra spend. In Europe, for example, industry growth in 2023—some 8.6%—failed to keep up with food price inflation, at 12.8%. Sales were actually below 2019 levels [...] Read more
Why Operational Excellence Is Key for Digital Commerce Success
What is the key to winning customers and increasing sales in digital commerce? Some might say a beautiful (and obviously highly functional) e-commerce platform with a fantastic user interface. Others would point out the importance of social media marketing campaigns including work with influencers as well as paid advertising. Still, more businesses might point to [...] Read more
