Tags: availability

I’ve been thinking some more about the technical experience of booking a vaccination apointment and how much joy it brought me.

I’ve written before about how I’ve got a blind spot for the web so it’s no surprise that I was praising the use of a well marked-up form, styled clearly, and unencumbered by unnecessary JavaScript. But other technologies were in play too: Short Message Service (SMS) and email.

All of those technologies are platform-agnostic.

No matter what operating system I’m using, or what email software I’ve chosen, email works. It gets more complicated when you introduce HTML email. My response to that is the same as the old joke; you know the one: “Doctor, it hurts when I do this.” (“Well, don’t do that.”)

No matter what operating system my phone is using, SMS works. It gets more complicated when you introduce read receipts, memoji, or other additions. See my response to HTML email.

Then there’s the web. No matter what operating system I’m using on a device that could be a phone or a tablet or a laptop or desktop tower, and no matter what browser I’ve chosen to use, the World Wide Web works.

I originally said:

It feels like the principle of least power in action.

But another way of rephrasing “least power” is “most availability.” Technologies that are old, simple, and boring tend to be more widely available.

I remember when software used to come packaged in boxes and displayed on shelves. The packaging always had a list on the side. It looked like the nutritional information on a food product, but this was a list of “system requirements”: operating system, graphics card, sound card, CPU. I never liked the idea of system requirements. It felt so …exclusionary. And for me, the promise of technology was liberation and freedom to act on my own terms.

Hence my soft spot for the boring and basic technologies like email, SMS, and yes, web pages. The difference with web pages is that you can choose to layer added extras on top. As long as the fundamental functionality is using universally-supported technology, you’re free to enhance with all the latest CSS and JavaScript. If any of it fails, that’s okay: it falls back to a nice solid base.

Alas, many developers don’t build with this mindset. I mean, I understand why: it means thinking about users with the most boring, least powerful technology. It’s simpler and more exciting to assume that everyone’s got a shared baseline of newer technology. But by doing that, you’re missing out on one of the web’s superpowers: that something served up at the same URL with the same underlying code can simultaneously serve people with older technology and also provide a whizz-bang experience to people with the latest and greatest technology.

Anyway, I’ve been thinking about the kind of communication technologies that are as universal as email, SMS, and the web.

QR codes are kind of heading in that direction, although I still have qualms because of their proprietary history. But there’s something nice and lo-fi about them. They’re like print stylesheets in reverse (and I love print stylesheets). A funky little bridge between the physical and the digital. I just wish they weren’t so opaque: you never know if scanning that QR code will actually take you to the promised resource, or if you’re about to rickroll yourself.

Telephone numbers kind of fall into the same category as SMS, but with the added option of voice. I’ve always found the prospect of doing something with, say, Twilio’s API more interesting than building something inside a walled garden like Facebook Messenger or Alexa.

I know very little about chat apps or voice apps, but I don’t think there’s a cross-platform format that works with different products, right? I imagine it’s like the situation with native apps which require a different codebase for each app store and operating system. And so there’s a constant stream of technologies that try to fulfil the dream of writing once and running everywhere: React Native, Flutter.

They’re trying to solve a very clear and obvious problem: writing the same app more than once is really wasteful. But that’s the nature of the game when it comes to runtime-specific apps. The only alternative is to either deliberately limit your audience …or apply the principle of least power/most availability.

The wastefulness of having to write the same app for multiple platforms isn’t the only thing that puts me off making native apps. The exclusivity works in two directions. There’s the exclusive nature of the runtime that requires a bespoke codebase. There’s also the exclusive nature of the app store. It feels like a return to shelves of packaged software with strict system requirements. You can’t just walk in and put your software on the shelf. That’s the shopkeeper’s job.

There is no shopkeeper for the World Wide Web.

Designing with Progressive Enhancement — sixtwothree.org

The full text of Jason’s great talk at this year’s CSS Summit. It’s a great read, clearing up many of the misunderstandings around progressive enhancement and showing some practical examples of progressive enhancement working at each level of the web’s technology stack

It’s time to progress

Many believe we should leave the term “progressive enhancement” behind and start anew, but why not educate developers, clients and stakeholders and change many of the misconceptions surrounding it? Changing the name won’t change anything unless we address the real fundamental problems we have when describing the underlying concepts.

I really enjoyed last year’s Edge conference so I made sure not to miss this year’s event, which took place last weekend.

The format was a little different this time ‘round. Last year the whole day was taken up with panels. Now, panels are often rambling, cringeworthy affairs, but Edge Conf is one of the few events that does panels well: they’re run on a tight schedule and put together with lots of work in advance. At this year’s Edge, the morning was taken up with these tightly-run panels as usual, but the afternoon consisted of more Barcamp-like breakout sessions.

I’ve got to be honest: I don’t think the new format worked that well. The breakout sessions didn’t have the true flexibility that you get with an unconference schedule, so there was no opportunity to merge similarly-themed sessions. There was, for example, a session on components at the same time as a session on accessibility in web components.

That highlights the other issue: FOMO. I’m really not a fan of multi-track events; there were so many sessions that sounded really interesting, but I couldn’t clone myself and go to all of them at once.

But, like I said, the first half of the day was taken up with four sequential (rather than parallel) panels and they were all excellent. All of the moderators did a fantastic job, and I was fortunate enough to sit in on the progressive enhancement panel expertly moderated by Lyza.

The event is called Edge for a reason. There is a rarefied atmosphere—and not just because of the broken-down air conditioning. This is a room full of developers on the cutting edge of web development technologies. Being at Edge Conf means being in a bubble. And being in a bubble is absolutely fine as long as you’re aware you’re in a bubble. It would be problematic if anyone were to mistake the audience and the discussions at Edge as being in any way representative of typical working web devs.

One of the most insightful comments of the day came from Christian who said, “Yes, but this is Edge Conf.” You’re going to need some context for that quote, so here it is…

On the web components panel that Christian was moderating, Alex was making a point about the ubiquity of tools—”Tooling was save you”, he said—and he asked for a show of hands from the audience on who was not using some particular tooling technology; transpilers, package managers, build tools, I can’t remember the specific question. Nobody put their hand up. “See?” asked Alex. “Yes”, said Christian, “but this is Edge Conf.”

Now, while I wasn’t keen on the format of the afternoon with its multiple simultaneous breakout sessions, that doesn’t mean I didn’t enjoy the ones I plumped for. Quite the opposite. The last breakout session of the day, again expertly moderated by Lyza, was particularly great.

The discussion was all about progressive enhancement. There seemed to be a general consensus that we’re all 100% committed to the results of progressive enhancement—greater availability, wider reach, and better performance—but that the term itself is widely misunderstood as “making all of your functionality work even with JavaScript switched off”. This misunderstanding couldn’t be further from the truth:

1. It’s not about making all of your functionality available; it’s making your core functionality available: everything else can be considered an enhancement and it’s perfectly fine if not everyone gets that enhancement.
2. This isn’t about switching JavaScript off; it’s about any particular technology not being available for reasons we can’t foresee (network issues, browser issues, whatever it may be).

And yet the misunderstanding persists. For that reason, most of the people in the discussion at Edge Conf were in favour of simply dropping the term progressive enhancement and instead focusing on terms like availability and access. Tim writes:

I’m not sure what we call it now. Maybe we do need another term to get people to move away from the “progressive enhancement = working without JS” baggage that distracts from the real goal.

And Stuart writes:

So I’m not going to be talking about progressive enhancement any more. I’m going to be talking about availability. About reach. About my web apps being for everyone even when the universe tries to get in the way.

But Jason writes:

I completely disagree that we should change nomenclature because there exists some small segment of Web designers unwilling to expand their development toolbox. I think progressive enhancement—the term—remains useful, descriptive, and appropriate.

I’m torn. On the one hand, I agree with Jason. The term “progressive enhancement” is a great descriptor. But on the other hand, I don’t want to end up like that guy who’s made it his life’s work to change every instance of the phrase “comprises of” to “comprises” (or “consists of”) on Wikipedia. Technically, he’s correct. But it doesn’t sound like a fun way to spend your days.

I guess my worry is, if I write an article or give a presentation, and I title it something to do with progressive enhancement, am I going to alienate and put off the very audience I’m trying to reach? But if I title it something else, am I tricking people?

Words are hard.

Why availability matters

A superb illustration of why playing the numbers game and dismissing even a small percentage of your potential audience could be disastrous.

It’s not 1% of people who always can’t see your site and 99% of people who always can. It’s 1% of visits. Almost all the people who don’t get your site correctly actually should have been able to. They don’t have JavaScript turned off. They’re not browsing on a WAP phone over a 2g connection from a shanty town. They’re you, in a cellar bar or a hotel room or waiting for the phone network to wake back up.

as days pass by — Availability

Stuart writes up his thoughts on progressive enhancement following the great discussions at Edge Conf:

So I’m not going to be talking about progressive enhancement any more. I’m going to be talking about availability. About reach. About my web apps being for everyone even when the universe tries to stop it.