Writing Hacks: The Adafruit Guide to Being Excellent to Each Other in Emails « Adafruit Industries – Makers, hackers, artists, designers and engineers!
Language is a technology. It’s a particularly strange one that’s made of squiggles and sounds and maps of meaning, but like any other technology, it’s hackable.
Good advice on reducing unintended stress via email.
Negativity bias is a tendency for negatives to have a greater effect than positives on our emotional state.
For email this can have radical effects: positive emails seem neutral, neutral emails seem negative, and even slightly negative emails can lead to actual, measurable pain.
Even with the best of intentions we can come off distant — or just plain mean.