Journal tags: society

In 2013, I spoke at the border:none event in Nuremberg. I gave a talk called The Power of Simplicity.

It was a great little event. Most of the talks were, like mine, on technical topics; design, development, the usual conference material.

This year Joschi and Marc decided to have another border:none event ten years on from the first one. They invited back all the original speakers, as well as some new folks. They kept the ticket price the same as ten years ago—just thirty euros.

For us speakers from the previous event, the only brief they gave us was to consider what’s happened in the past decade. I played it pretty safe and talked about the web. I’ll post a transcript of my talk soon.

Some of the other speakers were far more ambitious. They spoke about themselves, the world, the meaning of life …my presentation was very tame in comparison.

I really, really admire the honesty and vulnerability that those people displayed. Tobias Baldauf in particular took my breath away. He delivered an intensely personal talk on generational trauma that was meticulously researched and took incredible bravery to deliver. It was worth going to Nuremberg just for the privilege of being present for that talk.

Other talks were refreshingly tech-free. There was a talk on cold-water swimming. There was a talk on paragliding. And I don’t mean they were saying “what designers can learn from cold-water swimming” or “how I became a better developer through paragliding.” The talks were literally about swimming and paragliding.

There was a great variety of speakers this time around, include age ranges from puberty to menopause (quite literally—that was the topic of one of the talks). I had the great pleasure of providing some coaching before the event to fifteen year old Maya who was delivering her first talk in English. She did a fantastic job! And the talk she gave—about how teachers in her school aren’t always trusting of the technology they provide to students—was directly relevant to what we’re seeing in the world of work. Give people autonomy, agency and trust.

There was a lot of trust at border:none. Everyone who bought a ticket did so on trust—they had no idea what to expect. Likewise, Marc and Joschi put their trust in the speakers. They gave the speakers the freedom to talk about whatever they wanted. That trust was repayed.

Florian took some superb pictures of the event. Matthias wrote up his experience. So did Tom. Valisis shared the gist of his excellent talk.

At the end of the event there was some joking about returning in 2033. I love the idea of a conference that happens once every ten years. Count me in!

Quite a few people have been linking to this list on The Verge of what they consider the greatest tech books of all time.

To be clear, this is a fairly narrow definition of technology. It’s really a list of books about the history of computing. But there’s some great stuff in there.

I’ve been thinking the books about computing and technology that I’ve managed to get around to reading, and which ones made an impact on me. Some of these made it on The Verge’s list too, which is nice to see.

Broad Band by Clare L. Evans

I was blown away by the writing and the stories uncovered in “the untold story of the women who made the internet.” Here’s what I wrote when I read the book:

This book is pretty much the perfect mix. The topic is completely compelling—a history of women in computing. The stories are rivetting—even when I thought I knew the history, this showed me how little I knew. And the voice of the book is pure poetry.

It’s not often that I read a book that I recommend wholeheartedly to everyone. I prefer to tailor my recommendations to individual situations. But in the case of Broad Band, I honesty think that anyone would enjoy it.

Uncanny Valley by Anna Wiener

I read this one in 2020, not too long after it came out. In my end of year round-up, I described it like this:

A terrific memoir. It’s open and honest, and just snarky enough when it needs to be.

Close to the Machine by Ellen Ullman

I read this in 2018, many years after it first came out. Here’s how it came across to me:

Lots of ’90s feels in this memoir. A lot of this still resonates today. It’s kind of fascinating to read it now with the knowledge of how this whole internet thing would end up going.

Abolish Silicon Valley by Wendy Liu

This book is mostly excellent. But as I wrote when I got my hands on an advance copy, the juxtaposition of memoir and manifesto didn’t work for me:

Abolish Silicon Valley is 80% memoir and 20% manifesto. I worry that the marketing isn’t making that clear. It would be a shame if this great book didn’t find its audience.

The Victorian Internet by Tom Standage

Okay, this isn’t technically about computing, it’s about the telegraph. But it’s got the word “internet” in the title, and it’s a terrific read. Here’s what I wrote when I put it in Matt’s book-vending machine:

A book about the history of telegraphy might not sound like the most riveting read, but The Victorian Internet is both fascinating and entertaining. Techno-utopianism, moral panic, entirely new ways of working, and a world that has been utterly transformed: the parallels between the telegraph and the internet are laid bare. In fact, this book made me realise that while the internet has been a great accelerator, the telegraph was one of the few instances where a technology could truly be described as “disruptive.”

When Jason linked to the list of books on The Verge he said:

I’m baffled that Tracy Kidder’s amazing The Soul of a New Machine didn’t make the top 5 or even 10.

I’m more surprised that this book is held in such high esteem. It has not aged well. I read it in 2019 and had this to say:

This is a well-regarded book amongst people whose opinion I value. It’s also a Pulitzer prize winner. Strange, then, that I found it so unengaging. The prose is certainly written with gusto, but it all seems so very superficial to me. No matter how you dress it up, it’s a chronicle of a bunch of guys—and oh, boy, are they guys—making a commercial computer. Testosterone and solder—not my cup of tea.

I gave blood yesterday. It was my sixteenth donation.

Yes, that’s a humblebrag. I feel like the gamification of blood donation is entirely reasonable. Levelling up in blood donation feels like the opposite of frequent flyer points. Instead of a growing sense of shame at how your accumulated activity is destroying the planet, you get increasing affirmation that you’re helping others.

Besides, I don’t have Strava, or Peleton, or rings to close, or whatever. I don’t even do Wordle. So this is the only “streak” I can legitimately boast about.

The more I give blood, the more I enjoy it.

I know that sounds weird. Surely having a needle shoved in your arm isn’t meant to be enjoyable?

It’s true that the first or second time you do it, it can feel intimidating, maybe even a little scary. I’m lucky that I don’t have much of an aversion to needles—much respect to those who do, but donate anyway.

But once you’ve done it a few times, it becomes routine. Actually, it’s more than routine. It’s like a ritual.

Not to get all spiritual here when we’re talking about an entirely biological process, but there is something special going on…

You join together with other members of your community. Strangers. People from all walks of life, all of them gathered in one place to do the same thing: sacrifice a small portion of themselves for the greater good.

It’s like a more egalitarian version of most religious narratives. Instead of a single saviour making a grand sacrifice, you get many individuals partaking in their own mini crucifixations. A little discomfort and that’s it. Multiply that by the number of people gathered together and you’ve got a magnificent network effect. Less dramatic than the hero’s journey, but far more effective.

Usually in our society, if you want to do good, it’s tied to money. You inherit wealth or accumulate it through work and luck, and then you can choose to do good by redistributing some of that moolah. The more you’ve got, the more you can choose to give away. So the amount of potential good that can be done comes down to the whims of the people who have the most money.

Giving blood doesn’t work like that. We’ve all got the same amount of blood.

The memento mori that are scattered through the history of human culture are there to remind us that death is the great leveller. Prince or pauper, we all meet the same end. That also applies to our blood. Prince or pauper, we’re all equal when it comes to blood donation.

That’s one of the reasons I like returning to give blood every few months. It restores my faith in humanity. I look around the room and see all these people that I don’t know, but we’re all there to complete our individual rituals. We all contribute the same amount. It’s a very personal choice, but there’s a communal feeling that comes from being with all these strangers who have made the same choice.

Besides, it’s just a nice opportunity to step away from the day-to-day. Bring a good book to read during the waiting periods before and after donation. During the donation itself, you’ve got this time to think and reflect. It’s quite meditative, opening and closing your hand to help the flow. Almost trance-like.

And then you get free biscuits.

That isn’t quite the end though. A few days later you get a text message telling you where your blood will be used. I love that part. It feels like closing the loop.

It’s funny that we often use the language of blood to describe supply chains: arterial networks carrying goods in and out of hubs; the pumping systems that keep society alive. When that text message arrives, it’s like a little bit of you is part of an infrastructure for helping others.

You can find a donation opportunity near you on the blood.co.uk website.

My talk on sci-fi and me for Beyond Tellerrand’s Stay Curious event was deliberately designed to be broad and expansive. This was in contrast to Steph’s talk which was deliberately narrow and focused on one topic. Specifically, it was all about solarpunk.

I first heard of solarpunk from Justin Pickard back in 2014 at an event I was hosting. He described it as:

individuals and communities harnessing the power of the photovoltaic solar panel to achieve energy-independence.

The sci-fi subgenre of solarpunk, then, is about these communities. The subgenre sets up to be deliberately positive, even utopian, in contrast to most sci-fi.

Most genres ending with the -punk suffix are about aesthetics. You know the way that cyberpunk is laptops, leather and sunglasses, and steampunk is zeppelins and top hats with goggles. Solarpunk is supposedly free of any such “look.” That said, all the examples I’ve seen seem to converge on the motto of “put a tree on it.” If a depiction of the future looks lush, verdant, fecund and green, chances are it’s solarpunk.

At least, it might be solarpunk. It would have to pass the criteria laid down by the gatekeepers. Solarpunk is manifesto-driven sci-fi. I’m not sure how I feel about that. It’s one thing to apply a category to a piece of writing after it’s been written, but it’s another to start with an agenda-driven category and proceed from there. And as with any kind of classification system, the edges are bound to be fuzzy, leading to endless debates about what’s in and what’s out (see also: UX, UI, service design, content design, product design, front-end development, and most ironically of all, information architecture).

When I met up with Steph to discuss our talk topics and she described the various schools of thought that reside under the umbrella of solarpunk, it reminded me of my college days. You wouldn’t have just one Marxist student group, there’d be multiple Marxist student groups each with their own pillars of identity (Leninist, Trotskyist, anarcho-syndicalist, and so on). From the outside they all looked the same, but woe betide you if you mixed them up. It was exactly the kind of situation that was lampooned in Monty Python’s Life of Brian with its People’s Front of Judea and Judean People’s Front. Steph confirmed that those kind of rifts also exist in solarpunk. It’s just like that bit in Gulliver’s Travels where nations go to war over the correct way to crack an egg.

But there’s general agreement about what broadly constitutes solarpunk. It’s a form of cli-fi (climate fiction) but with an upbeat spin: positive but plausible stories of the future that might feature communities, rewilding, gardening, farming, energy independence, or decentralisation. Centralised authority—in the form of governments and corporations—is not to be trusted.

That’s all well and good but it reminds of another community. Libertarian preppers. Heck, even some of the solarpunk examples feature seasteading (but with more trees).

Politically, preppers and solarpunks couldn’t be further apart. Practically, they seem more similar than either of them would be comfortable with.

Both communities distrust centralisation. For the libertarians, this manifests in a hatred of taxation. For solarpunks, it’s all about getting off the electricity grid. But both want to start their own separate self-sustaining communities.

Independence. Decentralisation. Self-sufficiency.

There’s a fine line between Atlas Shrugged and The Whole Earth Catalog.

The Situation feels like it’s changing. It’s not over, not by a long shot. But it feels like it’s entering a different, looser phase.

Throughout the lockdown, there’s been a strange symmetry between the outside world and the inside of our home. As the outside world slowed to a halt, so too did half the machinery in our flat. Our dishwasher broke shortly before the official lockdown began. So did our washing machine.

We had made plans for repairs and replacements, but as events in the world outside escalated, those plans had to be put on hold. Plumbers and engineers weren’t making any house calls, and rightly so.

We even had the gas to our stovetop cut off for a while—you can read Jessica’s account of that whole affair. All the breakdowns just added to the entropic Ballardian mood.

But the gas stovetop was fixed. And so too was the dishwasher, eventually. Just last week, we got our new washing machine installed. Piece by piece, the machinery of our interier world revived in lockstep with the resucitation of the world outside.

As of today, pubs will be open. I won’t be crossing their thresholds just yet. We know so much more about the spread of the virus now, and gatherings of people in indoor spaces are pretty much the worst environments for transmission.

I’m feeling more sanguine about outdoor spaces. Yesterday, Jessica and I went into town for Street Diner. It was the first time since March that we walked in that direction—our other excursions have been in the direction of the countryside.

It was perfectly fine. We wore masks, and while we were certainly in the minority, we were not alone. People were generally behaving responsibly.

Brighton hasn’t done too badly throughout The Situation. But still, like I said, I have no plans to head to the pub on a Saturday night. The British drinking culture is very much concentrated on weekends. Stay in all week and then on the weekend, lassen die Sau raus!, as the Germans would say.

After months of lockdown, reopening pubs on a Saturday seems like a terrible idea. Over in Ireland, pubs have been open since Monday—a sensible day to soft-launch. With plenty of precautions in place, things are going well there.

I’ve been watching The Situation in Ireland throughout. It’s where my mother lives, so I was understandably concerned. But they’ve handled everything really well. It’s not New Zealand, but it’s also not the disaster that is the UK.

It really has been like watching an A/B test run at the country level. Two very similar populations confronted with exactly the same crisis. Ireland took action early, cancelling the St. Patrick’s Day parade(!) while the UK was still merrily letting Cheltenham go ahead. Ireland had clear guidance. The UK had dilly-dallying and waffling. And when the shit really hit the fan, the Irish taoiseach rolled up his sleeves and returned to medical work. Meanwhile the UK had Dominic Cummings making a complete mockery of the sacrifices that everyone was told to endure.

What’s strange is that people here in the UK don’t seem to realise how the rest of the world, especially other European countries, have watched the response here with shock and horror. The narrative here seems to be that we all faced this thing together, and with our collective effort, we averted the worst. But the numbers tell a very different story. Comparing the numbers here with the numbers in Ireland—or pretty much any other country in Europe—is sobering.

So even though the timelines for reopenings here converge with Ireland’s, The Situation is far from over.

Even without any trips to pubs, restaurants, or other indoor spaces, I’m looking forward to making some more excursions into town. Not that it’s been bad staying at home. I’ve really quite enjoyed staying put, playing music, reading books, and watching television.

I was furloughed from work for a while in June. Normally, my work at this time of year would involve plenty of speaking at conferences. Seeing as that wasn’t happening, it made sense to take advantage of the government scheme to go into work hibernation for a bit.

I was worried I might feel at a bit of a loose end, but I actually really enjoyed it. The weather was good so I spent quite a bit of time just sitting in the back garden, reading (I am very, very grateful to have even a small garden). I listened to music. I watched movies. I surfed the web. Yes, properly surfed the web, going from link to link, get lost down rabbit holes. I tell you, this World Wide Web thing is pretty remarkable. Some days I used it to read up on science or philosophy. I spent a week immersed in Napoleonic history. I have no idea how or why. But it was great.

I’m back at work now, and have been for a couple of weeks. But I wouldn’t mind getting furloughed again. It felt kind of like being retired. I’m quite okay with the propsect of retirement now, as long as we have music and sunshine and the World Wide Web.

That’s the future. For now, The Situation continues, albeit in looser form.

I’ve really enjoyed reading other people’s accounts throughout. My RSS reader is getting a good workout. I always look forward to weeknotes from Alice, Nat, and Phil (this piece from Phil has really stuck with me). Jessica has written fifteen installments—and counting—of A Journal of the Plague Week. I know I’m biased, but I think it’s some mighty fine writing. Start here.

How are you doing? Are you holding up okay?

It’s okay if you’re not. This is a tough time.

It’s very easy to become despondent about the state of the world. If you tend to lean towards pessimism, The Situation certainly seems to be validating your worldview right now.

I’m finding that The Situation is also a kind of Rorschach test. If you’ve always felt that humanity wasn’t deserving of your faith—that “we are the virus”—then there’s plenty happening right now to bolster that opinion. But if you’ve always thought that human beings are fundamentally good and decent, there’s just as much happening to reinforce that viewpoint.

I’ve noticed concentric circles of feelings tied to geography—positive in the centre, and very negative at the edges. What I mean is, if you look at what’s happening in your building and your street, it’s quite amazing how people are pulling together:

Our street (and the guy who runs the nearby corner store) is self-organizing so that everyone’s looking out for each other, checking up on elderly and self-isolating folks, sharing contact details, picking up shopping if necessary, and generally just being good humans.

This goodwill extends just about to the level of city mayorships. But once you look further than that, things turn increasingly sour. At the country level, incompetence and mismanagement seem to be the order of the day. And once you expand out to the whole world, who can blame you for feeling overwhelmed with despair?

But the world is made up of countries, and countries are made up of communities, and these communities are made up of people who are pulling together and helping one another.

Best of all, you can absolutely be part of this wonderful effort. In normal times, civic activism would require you to take action, get out there, and march in the streets. Now you can be a local hero by staying at home.

That’s it. Stay inside, resist the urge to congregate, and chat to your friends and relatives online instead. If you do that, you are being a most excellent human being—the kind that restores your faith in humanity.

I know it feels grim and overwhelming but, again, look at what’s triggering those feelings—is it the national news? International? I know it’s important to stay informed about the big picture—this is a global pandemic, after all—but don’t lose sight of what’s close to hand. Look closer to home and you’ll see the helpers—heck, you are one of the helpers.

On Ev’s blog, Fiona Cameron Lister quotes the president of the Italian Society of Psychiatrists:

Fear of an epidemic is as old as mankind itself. In this case its effect is amplified by incomplete, even false information which has caused public confidence in our institutions to collapse.

She points out that the media are in the business of amplifying the outliers of negative behaviour—panic buying, greed, and worst-case scenarios. But she goes on to say:

It doesn’t take much to start a panic and we are teetering on the brink.

Not to be the “well, actually” guy but …well, actually…

That view of humanity as being poised on the brink of mass panic is the common consensus viewpoint; it even influences public policy. But the data doesn’t support this conclusion. (If you want details, I highly recommend reading Critical Mass: How One Thing Leads to Another by Philip Ball.) Thinking of ordinary people as being one emergency away from panicking is itself giving into fear.

I guess what I’m saying is, if you’re feeling misanthropic about your fellow humans right now, try rebalancing your intake. Yes, it’s good to keep yourself informed about national and global events, but make sure to give plenty of attention to the local level too. You may just find your heart warming and your spirits lifting.

After all, you’re a good person, right? And you probably also think of yourself as a fairly ordinary person, right? So if you’re doing the right thing—making small sacrifices and being concerned for your neighbours—then logic dictates that most other people are too.

I have faith in you:

When this is over, I hope we will be proud of how well we loved one another.

Yesterday was Wednesday. Wednesday evening is when I play in an Irish trad session at The Jolly Brewer. It’s a highlight of my week.

Needless to say, there was no session yesterday. I’ll still keep playing tunes while we’re all socially distancing, but it’s not quite the same. I concur with this comment:

COVID-19 has really made me realize that we need to be grateful for the people and activities we take for granted. Things like going out for food, seeing friends, going to the gym, etc., are fun, but are not essential for (physical) survival.

It reminds of Brian Eno’s definition of art: art is anything we don’t have to do. It’s the same with social activities. We don’t have to go to concerts—we can listen to music at home. We don’t have to go the cinema—we can watch films at home. We don’t have to go to conferences—we can read books and blog posts at home. We don’t have to go out to restaurants—all our nutritional needs can be met at home.

But it’s not the same though, is it?

I think about the book Station Eleven a lot. The obvious reason why I’d be thinking about it is that it describes a deadly global pandemic. But that’s not it. Even before The Situation, Station Eleven was on my mind for helping provide clarity on the big questions of life; y’know, the “what’s it all about?” questions like “what’s the meaning of life?”

Part of the reason I think about Station Eleven is its refreshingly humanist take on a post-apocalyptic society. As I discussed on this podcast episode a few years back:

It’s interesting to see a push-back against the idea that if society is removed we are going to revert to life being nasty, brutish and short. Things aren’t good after this pandemic wipes out civilisation, but people are trying to put things back together and get along and rebuild.

Related to that, Station Eleven describes a group of people in a post-pandemic world travelling around performing Shakespeare plays. At first I thought this was a ridiculous conceit. Then I realised that this was the whole point. We don’t have to watch Shakespeare to survive. But there’s a difference between surviving and living.

I’m quite certain that one positive outcome of The Situation will be a new-found appreciation for activities we don’t have to do. I’m looking forward to sitting in a pub with a friend or two, or going to see a band, or a play or a film, and just thinking “this is nice.”

An Event Apart in Seattle continues. It’s the afternoon of day two and Beth Dean is here to give a talk called Unsolved Problems:

Technology products are being adapted faster than ever. We’ve spent a lot of time adopting new technology, but not as much time considering the social impact of doing so. This talk looks at large scale system design in the offline world, and takes lessons from them to our online work. You’ll learn how to expand your design approach from self-contained products, to considering the broader systems in which they exist.

Fun fact: An Event Apart was the first conference that Beth attended over ten years ago.

Who recognises this guy on screen? It’s Robert Stack, the creepy host of Unsolved Mysteries. It was kind of like the X-Files. The X-Files taught Beth to be a sceptic. Imagine Beth’s surprise when her job at Facebook led her to actual conspiracies. It’s been a hard year, what with Cambridge Analytica and all.

Beth’s team is focused on how people experience ads, while the whole rest of the company is focused on ads from the opposite end. She’s the Fox Mulder of the company.

Technology today has incredible reach. In recent years, we’ve seen 1:1 harm. That’s when a product negatively effects someone directly. In their book, Eric and Sara point out that Facebook is often the first company to solve these problems.

1:many harm is another use of technology. Designing in isolation isn’t new to tech. We’ve seen 1:many harm in urban planning. Brasilia is a beautiful city that nobody wants to live in. You need messy, mixed-use spaces, not a space designed for cars. Niemeier planned for efficiency, not reality.

Eichler buildings were supposed to be egalitarian. But everything that makes these single-story homes great places to live also makes them great targets for criminals. Isolation by intentional design leads to a less safe place to live.

One of Frank Gehry’s buildings turned into a deathtrap when it was covered with snow. And in summer, the reflective material makes it impossible to sit on side of it. His Facebook office building has some “interesting” restroom allocation, which was planned last.

Ohio had a deer overpopulation problem. So the solution they settled on was to introduce coyotes. Now there’s a coyote problem. When coyotes breed with stray dogs, they start to get aggressive and they hunt in packs. This is the cobra effect: when the solution to your problem makes the problem worse. The British government offered a bounty for cobras in India. So people bred snakes for the bounty. So they got rid of the bounty …and then all those snakes were released into the wild.

So-called “ride sharing” apps are about getting one person from point A to point B. They’re not about making getting around easier in general.

Google traffic directions don’t factor in the effect of Google giving everyone the same traffic directions.

AirBnB drives up rent …even though it started out as a way to help people who couldn’t make rent. Sounds like cobra farming.

Automating Inequality by Virgina Eubanks is an excellent book about being dropped by health insurance. An algorithm did it. By taking broken systems and automating them, we accelerate disenfranchisement.

Then there’s Facebook. Psychological warfare is not new. Radio and television have influenced elections long before the internet. Politicians changed their language to fit the medium of radio.

The internet has removed all friction that helps us behave cooperatively. Removing friction was once our goal, but it turns out that friction is sometimes useful. The internet has turned into an outrage machine.

Solving problems in the isolation of our own products ignores the broader context of society.

The Waze map reflects cities as they are, not the way someone wishes them to be.

—Noam Bardin, CEO of Waze

From bulletin boards to today’s web, the internet has always been toxic because human nature is toxic. Maybe that’s the bigger problem to solve.

We can look to other industries…

Ideo redesigned the hospital experience. People were introduced to their entire care staff on their first visit. Sloan Kettering took a similar approach. Artwork serves as wayfinding. Every room has its own bathroom. A Chicago hostpital included gardens because it improves recovery.

These hospital examples all:

• Designed for an intended outcome.
• Met people where they were.
• Strengthened existing support networks.

We’ve seen some bad examples from urban planning, but there are success stories too.

A person on a $30 bicycle is as important as someone in a $30,000 car, said Enrique Peñalosa.

Copenhagen once faced awful traffic congestion. Now people cycle everywhere. It’s the fastest way to get around. The city is designed for bicycles first. People rode more when it felt safer. It’s no coincidence that Copenhagen ranks as one of the most livable cities in the world.

Scandinavian prisons use a concept called restorative justice. The staff plays badminton with the inmates. They cook together. Treat people like dirt and they will act like dirt. Treat people like people and they will act like people. Recividism rates in Norway are now way low.

• Design for dignity and cooperation.
• Solve for everyone in a system.
• Policy should reflect intended outcomes.

The deHavilland Comet was made of metal. After a few blew apart at the seams, they switched from rivetted material. Airlines today develop a culture of crew resource management that encourages people to speak up.

• Plan for every point of failure.
• Empower everyone on a team to solve problems.
• Adapt.

What can we do?

• Policies affect design. We need to work more closely with policy makers.
• Question access. Are all opinions equal? Where are computers making decisions that should involve people.
• Forget neutrality. Technology is not neutral. Neutrality allows us to abdicate responsibility.
• Stay a litte bit paranoid. Think about what the worst case scenario might be.

Make people better curators. How might we allow people to assess the veracity of information for themselves? What if we gave people better tools to affect their overall experience, not just small customisations?

We can use what we know about people to bring out their best behaviours. We can empower people to take action instead of just outrage.

What if we designed for the good of the community instead of the success of individuals. Like the Vauban in Freiburg! It was squatted, and the city gave control to the squatters to create an eco neighbourhood with affordable housing.

We need to think about what kind of worlds we want to create. What if we made the web less like a mall and more like a public park?

These are hard problems. But we solve hard technology problems every day. We could be the first generation of builders to solve technology’s hard problems.

Nosedive is the first episode of season three of Black Mirror.

It’s fairly light-hearted by the standards of Black Mirror, but all the more chilling for that. It depicts a dysutopia where people rate one another for points that unlock preferential treatment. It’s like a twisted version of the whuffie from Cory Doctorow’s Down And Out In The Magic Kingdom. Cory himself points out that reputation economies are a terrible idea.

Nosedive has become a handy shortcut for pointing to the dangers of social media (in the same way that Minority Report was a handy shortcut for gestural interfaces and Her is a handy shortcut for voice interfaces).

“Social media is bad, m’kay?” is an understandable but, I think, fairly shallow reading of Nosedive. The problem isn’t with the apps, it’s with the system. A world in which we desperately need to keep our score up if we want to have any hope of advancing? That’s a nightmare scenario.

The thing is …that system exists today. Credit scores are literally a means of applying a numeric value to human beings.

Nosedive depicts a world where your score determines which seats you get in a restaurant, or which model of car you can rent. Meanwhile, in our world, your score determines whether or not you can get a mortgage.

Nosedive depicts a world in which you know your own score. Meanwhile, in our world, good luck with that:

It is very difficult for a consumer to know in advance whether they have a high enough credit score to be accepted for credit with a given lender. This situation is due to the complexity and structure of credit scoring, which differs from one lender to another.

Lenders need not reveal their credit score head, nor need they reveal the minimum credit score required for the applicant to be accepted. Owing only to this lack of information to the consumer, it is impossible for him or her to know in advance if they will pass a lender’s credit scoring requirements.

Black Mirror has a good track record of exposing what’s unsavoury about our current time and place. On the surface, Nosedive seems to be an exposé on the dangers of going to far with the presentation of self in everyday life. Scratch a little deeper though, and it reveals an even more uncomfortable truth: that we’re living in a world driven by systems even worse than what’s depicted in this dystopia.

How about this for a nightmare scenario:

Two years ago Douglas Rushkoff had an unpleasant encounter outside his Brooklyn home. Taking out the rubbish on Christmas Eve, he was mugged — held at knife-point by an assailant who took his money, his phone and his bank cards. Shaken, he went back indoors and sent an email to his local residents’ group to warn them about what had happened.

“I got two emails back within the hour,” he says. “Not from people asking if I was OK, but complaining that I’d posted the exact spot where the mugging had taken place — because it might adversely affect their property values.”

The future Earth we see in Interstellar is a post-apocalyptic society. The population of the planet has been reduced to just a fraction of its current level. There have been wars and food shortages. And now the planet is dying and the human race is on its way out.

But instead of showing a dog-eat-dog battle for survival in the wasteland, we see people just getting on. It goes against the conventional wisdom that presupposes that if our Hobbesian Leviathian of civilisation were to be destroyed, our lives would inevitably revert to being nasty, brutish and short.

Thanks to Tom’s always excellent linkage, I came across an excellent in-depth article by Brenda Brathwaite called The Myth of the Media Myth, all about the perception of videogames by non-gamers. The research was prompted by a dinner conversation that highlighted the typical reactions:

It happens the same way every time: People listen and then they say what they’ve been feeling. Videogames are not good for you. Videogames are a waste of time. They isolate children. Kids never go outside to play. They just sit there and stare at the TV all day.

The tone of the opinions reminded me of the Daily Mail attitude to social networking sites. The resonances were so strong that I decided to conduct a quick experiment using my hacky little text substitution script. Here are the terms I swapped:

Original	Substitution
videogame	social networking site
gaming	social networking
game designer	web designer
game	website
play	surf
GTA	Facebook

Because the original article is paginated, I ran the print version through the transmogrifier. Please excuse any annoying print dialogue boxes. Here’s the final result.

The results are amusing, even accurate.The original article begins:

There are six of us around the table, and the conversation turns to what I do for a living, also known as “my field of study” in academia. “I’m a game designer and a professor,” I say. The dinner had been arranged by a third party in order to connect academics from various institutions for networking purposes.

“You mean videogames?” one of the teachers asks. It’s said with the same professional and courteous tone that one might reserve for asking, “Did you pass gas?”

“Videogames, yes,” I answer. “I’ve been doing it over 20 years now.” Really without any effort at all, I launch into a little love manifesto of sorts, talking about how much I enjoy being a game designer, how wonderful it is to make games, all kinds of games.

After substiitution:

There are six of us around the table, and the conversation turns to what I do for a living, also known as “my field of study” in academia. “I’m a web designer and a professor,” I say. The dinner had been arranged by a third party in order to connect academics from various institutions for networking purposes.

“You mean social networking sites?” one of the teachers asks. It’s said with the same professional and courteous tone that one might reserve for asking, “Did you pass gas?”

“social networking sites, yes,” I answer. “I’ve been doing it over 20 years now.” Really without any effort at all, I launch into a little love manifesto of sorts, talking about how much I enjoy being a web designer, how wonderful it is to make websites, all kinds of websites.

The comments from interviewees also hold up. Before:

One friend complained about GTA, admitted she’d never played the game and then offered this: “If you really are interested in deep psychoanalysis… the truth of my disdain for games is from a negative relationship — [a former boyfriend] would play for hours, upon hours, upon hours. Maybe I felt neglected, ignored and disrespected.”

After:

One friend complained about Facebook, admitted she’d never surfed the website and then offered this: “If you really are interested in deep psychoanalysis… the truth of my disdain for websites is from a negative relationship — [a former boyfriend] would surf for hours, upon hours, upon hours. Maybe I felt neglected, ignored and disrespected.”

Even the analysis of the language offers parallels. Original:

“I haven’t found this kind of attitude about games per se. But in my version of your dinner party anecdote, I start with ‘I make games,’ not ‘I make videogames,’ and I’ve never had a response like the one you describe. This leads me to wonder if the very term ‘videogames’ is the problem meme.”

Substitution:

“I haven’t found this kind of attitude about websites per se. But in my version of your dinner party anecdote, I start with ‘I make websites,’ not ‘I make social networking sites,’ and I’ve never had a response like the one you describe. This leads me to wonder if the very term ‘social networking sites’ is the problem meme.”

But most telling of all are the quotes in the closing passages that haven’t been changed one jot from the original:

“If I had a choice, I would want to include these distrustful folks in finding solutions. I would prefer it if they understood. I would prefer it if they could see the long sequence of events that is going to address their fears and create the medium they will inevitably love and participate in, whether they expect to or not. What’s sad is that their ideological, ignorant, hostile, one-dimensional attitudes oversimplify one of the most beautiful problems in human history.”