Senior IT Helpdesk - Bangkok - Manatal Co LTD

คำอธิบาย

Transform the Hiring Process with Manatal.

About Us

We are an HR Tech software service (B2B SaaS) company based in Bangkok, Thailand. As one of the fastest-growing start-ups in the region, we are backed by Surge and Sequoia Capital. With a global presence, we serve thousands of businesses across over 135 countries, recognized by Forbes as Best Recruiting Software of 2024.

Our Mission

To offer the best-in-class AI-powered technologies that empower small, medium, and large businesses in their staffing & recruitment transformation.

Job Description

We seek a skilled IT Helpdesk professional to join our team in Bangkok.

Responsibilities

• Install, upgrade, support, and troubleshoot software/firmware for company-managed assets.
• Use tools and methodologies to load, copy, and customize operating system configurations for deployment.
• Perform remedial repairs and preventative maintenance on computers, laptops, printers, and any other authorized equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Coordinate with vendors to support and resolve technical issues.
• Resolve and update Service Desk tickets within SLA and update stakeholders for L1/P1 cases.

Operational Support

• Provide friendly, courteous, and quality systems support to all employees.
• Smoothly manage onboarding and off-boarding processes, guiding new employees through our ecosystem.
• Ensure all internal tools and software are updated.
• Work with the Senior HR Manager to perform operational tasks related to health & safety.
• Responsible for tracking hardware, software inventory, and access records.
• Coordinate with Finance to facilitate payment approvals, equipment purchases, and budget tracking related to HR operations and employee needs.

Requirements

• Excellent command of English, with clear and concise communication.
• Fluent Native level of Thai language.
• Experience in managing a technology Service Desk or Help Desk preferred (e.g., Jira Service Desk, Zendesk, or similar tools).
• Bachelor's degree in Computer Science, Information Technology, or other related fields.
• Ability to build effective, collaborative professional relationships with clients and colleagues.
• Comfortable working autonomously to prioritize workload and tasks efficiently.
• Willingness to take on complex issues, and projects, and offer creative solutions.
• Motivated and highly focused towards achieving objectives to meet targets.
• Open to new challenges, developing, and supporting the introduction and implementation of new processes, methods, or technologies.
• Detailed-oriented and driven to complete projects at high standards while meeting deadlines.
• Flexible mindset with the willingness to facilitate and assist with tasks across hybrid teams (Engineering, Human Resources & Operations).

Estimated Salary: 60,000 - 80,000 THB per month