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roles-&-responsibilities.md

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###Platform Center of Excellence

####Objective

To provide oversight and governance for the Bureau’s standard enterprise platforms.

####Roles

  • COE Chair – Presides over the Platform Center of Excellence
  • Platform Program Management – Participants from Enterprise Platforms execution and operational arms support strategic roadmap and prioritization discussions and decisions
  • Architects – Principal Platform Arch, Solution Arch, Tech Arch, Salesforce Program Arch - Advise on strategic, technical, and solution architecture; make decisions on application designs and platform release readiness
  • T&I Teams Representatives – Participants from other T&I teams, such as Data, engage in the COE to ensure collaboration and streamlined downstream integration
  • Business Line Representatives – Participants from various business divisions, such as CR and SEFL, engage in the COE to ensure platform goals are in alignment with CFPB’s business / mission goals; support decisions that impact individual applications
  • COE Facilitator – Facilitates COE and SwAG meetings, maintains technical guidelines documents, and COE Templates

####Responsibilities

  • Sets and enforces all platform technical standards, guidelines and conventions
  • Reviews technical design, solution architecture, and object model for platform products/applications
  • Ensures viability of platform architectures and security access model
  • Markets and evangelizes the benefits of the Bureau’s enterprise platforms
  • Synchronizes business goals with T&I platform priorities
  • Collaborates with EA, Data, Cyber Security, PMO and Design & Development Teams
  • Drives the Bureau’s Strategic Platform Roadmap
  • Reviews new concepts for fit and dispositioning on a particular enterprise platform
  • Publishes and manages platform target architectures, incl. common platform objects

####Decision Authority

  • Dispositioning of concept requests for fit on particular enterprise platforms
  • Technical design approval
  • Platform release readiness approval
  • Escalation to the CIO for business-impacting concerns

####Key Interfaces

  • Engages closely with T&I PMO for gate reviews / approvals
  • Regular representation from EA, Data, and Cyber Security to support guidance and decisions
  • Interfaces with the business lines to highlight opportunities for business-level decisions (e.g., standardized exam process, common definition of products, etc.)

Platform Program & Services

####Objective

To provide program oversight and consultative platform services to T&I’s business line customers.

####Roles

  • Platform Program Manager – Oversees platform services and functions offered to customers
  • Platform Project Gov Leads – Oversee platform-related projects and tasks; interface with business line customers and other T&I team members regularly; CORs for platform contracts; deliver platform procurement services
  • Platform Business Analysts – Engage with business lines customers to analysis new or enhancement requests to help determine high-level requirements, solution and LOE

####Responsibilities

  • Provide platform consulting services:
    • New Solution Review: Discovery, Project Detail, Fit-Gap Analysis, PMO Project Request Form
    • Planning: Scope/LOE Definition, Platform-specific acquisition support (SOW, IGCE, etc.),
    • Execution: Project monitoring and oversight for platform projects, reporting to T&I PMO for gate reviews
    • Adoption: Develop tailored user on-boarding and adoption strategies
  • Manage relationships with Product Owners and Business Executive Sponsors
  • Manage platform licensing and emerging needs
  • Develop and manage Enterprise Platform Budget and track spending
  • Maintain business product backlog
  • Manage platform key performance indicators (KPIs)
  • Manage resource needs and fulfillment

####Key Interfaces

  • Engage with business line customers to validate business requirements and emerging needs
  • Present new concepts, requirements analysis and findings at the Platform COE meetings for guidance and approval
  • Engage closely with T&I PMO for platform-level business roadmap roll-up to T&I Roadmap

###Platform Support Operations

####Objectives

To ensure optimal performance and operations of the Bureau’s enterprise platforms.

####Roles

  • Operations Lead – Oversees O&M, Release Management, CI, DevOps; approves, holds or rejects releases; reviews and approves Release Management policy and procedural changes
  • Platform Dev Team - Centralized Agile dev team available for enterprise app dev and platform work
  • O&M Team – Centralized O&M team with expertise in platform technologies, provide Tier 1 and 2 support for platforms
  • Release Team – oversees deployment activities and transition from existing App Dev/O&M Teams; executes the physical moves of code and configuration to higher environments, including user acceptance test, integration, staging and production

####Responsibilities

  • Maintenance and operations of enterprise platforms, including administration and preventative maintenance, and managing platform-level technical management backlog
  • Bug reporting, processing and tracking
  • Provide Tier 1 User Support to answer general usability questions (e.g., how to create a report, etc.)
  • Set up and maintain version control and continuous integration (CI) infrastructure and process
  • Employ a standardized platform release management and environment methodology
  • Manage a controlled, efficient pipeline of stand-up, tear-down of various environments for Bureau’s enterprise platforms
  • Develop testing strategy
  • Establish Change Control Process for enterprise platforms

####Key Interfaces

  • Engages closely with T&I Change Control Board for change request notifications, reviews, and approvals
  • Work closely with contractor dev teams to plan releases to production
  • Regular representation from EA, Data, and Cyber Security to support guidance and decisions