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詳しいお話をお聞かせください。担当者よりご連絡を差し上げます。\n","link":{"typeOptions":{"kind":"standard"},"variant":"text","label":"連絡を希望する","url":"https://slack.com/intl/ja-jp/contact-sales?id=home","target":"_blank","ariaLabel":"お問い合わせ：Slack"},"smartlingLocked":true,"kind":"card_contactus","id":"1679672709319_hhx"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/play.svg"},"headline":"製品デモ動画を見る","description":"
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はい。Slackを活用することでカスタマーサービスチームの問題解決にかかる時間が26%減少する*というデータがあります。Service CloudとSlackの連携により、問い合わせ内容に詳しいエキスパートをすばやく見つけ、協力しながら問題を解決（スウォーミング）することができます。常に最適な人材が解決に当たるので、顧客を待たせる時間も短くなります。
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セールスチーム向けSlack
自動化とデータを活用して、成約増を応援します。
- リアルタイムのCRMデータをSlackに取り込んでコラボレーションを促進し、営業パイプラインを活性化
- さまざまな作業を1か所にまとめ、簡素化、自動化することで、営業活動に割ける時間を確保
- 必要なときに必要なデータを必要としている担当者に提供して、スピーディな意思決定を助け、パイプラインの精度を向上
Nolan Frazier氏
企業・地域販売担当ディレクター, Procore社
Slackは、部門間や意思決定者同士のシームレスなコラボレーションを可能にし、チームでの営業活動を促進します。Sales CloudとSlackの連携機能により、Slack内の業務フローやコラボレーションでセールスCRMのデータを直に操作できます。
はい。Slackを活用することでカスタマーサービスチームの問題解決にかかる時間が26%減少する*というデータがあります。Service CloudとSlackの連携により、問い合わせ内容に詳しいエキスパートをすばやく見つけ、協力しながら問題を解決（スウォーミング）することができます。常に最適な人材が解決に当たるので、顧客を待たせる時間も短くなります。
*出典：Salesforceのカスタマーサクセスに関する指標（2023年度版）グローバルレポート
Marketing CloudのデータとインサイトをSlackのプロジェクト、チーム、キャンペーン別チャンネルと結び付けることで、マーケティング計画をすみやかに実行し、営業とのコラボレーションをスムーズに展開できるようになります。
Slackを使えば、IT担当者や開発者の作業がシンプルになり、生産性が向上します。SalesforceとSlackの組み合わせによって、既存の技術スタックの価値を高め、チームの意見を効率よくまとめられます。
