How much does delivery cost?

The delivery cost to one address is included in the prices on our website. All orders are shipped from the UK.

Some customers outside the UK may have to pay VAT and customs clearance fees before they can receive their newspapers. These fees are not included in the prices on our website and depend on what you're ordering and where it's being delivered.

VAT and customs fees to EU countries

All orders shipping to the EU incur extra fees on import. These fees consist of VAT at the local rate plus a customs clearance fee, which is a minimum of €20 and increases with the value of the order. The fees are collected by DHL, who deliver the newspapers. The fees need to be paid by the recipient before the order can be delivered.

Please check the regulations in your country to see how it affects you. If you have any questions please write to us at [email protected] and we'll be happy to help.

VAT and customs fees to non-EU countries

Orders being delivered to countries outside the EU may also incur extra tax and customs fees. Please check the regulations in your country before ordering.

Do you ship internationally?

Yes! We ship to Europe, North America, Australia, New Zealand, Singapore and South Africa.

How do you package the newspapers?

We send newspapers out in hard-backed envelopes, boxes and pallets depending on the size of the order. Generally:

• 1 copy orders are packed in a hard-backed envelope and sent by courier or in the UK by Royal Mail. UK Royal Mail deliveries are sent endorse folded.
• Larger orders are packed into boxes and sent by courier. Sometimes the newspapers are also wrapped and strapped into bundles inside the boxes.
• Very large quantities are wrapped and strapped into bundles, and delivered on a film wrapped pallet.

How long does delivery take?

Orders should arrive in 1-7 working days in the UK. International deliveries can take slightly longer. Delivery times can depend upon the product and paper stock. Generally, our 55gsm digital tabloids have the fastest turnaround time. For a more accurate timescale, please check the delivery calculator at the top of this page.

Please note that we cannot guarantee any delivery dates or times, as unforeseen circumstances such as traffic and weather can affect the schedule. This information is a general guide only.

UK deliveries

Royal Mail - only available for 1 copy digital tabloid orders in the UK

Royal Mail deliveries will be sent by standard business post and do not need to be signed for. Generally they take 1-7 working days to arrive after ordering.

These deliveries are not trackable so if you need your newspapers quickly, or if you have any problems receiving mail at your address, please choose courier delivery.

Courier

Courier deliveries are sent on a UK overnight service after they have been picked up. Usually they are taken out for delivery the next working day and need to be signed for. Please supply a working phone number with your order in case the courier needs to contact you.

We will send you a reference number before the delivery arrives so that you can track your delivery on the DPD website.

Pallet

Large orders will be sent by pallet. If your newspapers weigh more than approximately 90kg (for example, 1,000 x 16-page broadsheets, 2,000 x 16-page tabloids, or 4,000 x 16-page minis) your order will be sent on a pallet. Please check that your delivery address can accept pallets, and that there is suitable access for large delivery vehicles.

All pallet deliveries are to the kerbside only. The driver is not responsible for bringing deliveries inside. It is the customer's responsibility to offload the contents of the pallet.

Pallet deliveries are not usually trackable. Please contact us for an update on your order.

If you are ordering a large quantity of newspapers and would like to arrange an alternative type of delivery please contact us before placing your order.

International orders

Courier

Generally, international orders sent by air will arrive 2-8 working days after ordering. For a more accurate timescale, please check the delivery calculator at the top of this page. Please contact us if you require tracking information.

Pallet

We can ship larger quantities to mainland Europe by pallet on request. These deliveries will take longer than courier deliveries. Please contact us for details.

Do you offer a faster delivery service?

All orders except UK standard post and European road deliveries are sent express. We print all orders as quickly as possible. There is no additional expedited delivery option but if you need something in a hurry, please contact us and we'll see what's possible.

Can I split an order to different locations?

Yes, in some cases we can arrange for your order to be sent to different addresses. There is usually an extra charge for this. Please contact us for a quote, giving the quantities required and delivery postcodes.

Can I collect?

Our newspapers are printed at various locations in the UK, so they can't be collected from the office.

What if my newspaper hasn't arrived?

Generally, your order should arrive within 1-7 working days in the UK, or 2-8 days overseas. If your order has not arrived in this time and you have not received tracking information please contact us.

If a Royal Mail delivery has not arrived please allow 5 working days after ordering before reporting the item to us as lost. Replacements can only be sent out after this time has passed. Only the original file can be used for replacement copies.

Is there anywhere you can't deliver to?

We can't deliver to:

• PO Boxes
• Addresses that are incomplete - please remember to add company name, house or flat number, postcode and any other useful information plus a contact name and phone number.
• Stands at exhibition or conference centres