This operation is a scam. They are making up damages at the end of the trip, with the knowledge that you have a plane to catch in two hours. Never again: bye Budget.
The vehicle I originally ordered was not available. The agent at budget City Centre tried to tell me that I didn’t order the vehicle and reserved online, then proceeded to tell me that the vehicle doesn’t exist in Italy. The car was dented and wasn’t not recorded at the time of pickup. Thankfully, I did a full vehicle wall around before taking the vehicle from budget. When I dropped the car off at Budget Airport, the agents were better and I explained the situation with the pickup. They confirmed that the original vehicle I ordered is available in Italy and they had chosen to not have it onsite for pickup. They also asked about the dent, which I showed the video to prove it was there at pickup. They stated that the first agent at pickup never recorded it, but because of the proof I wouldn’t be charged. This was such a bad experience given that I ordered a Van to fit 8 people and they gave me an SUV that fit 7, with no room for luggage. Because of this experience, I will never use Budget again and will tell everyone I know to avoid it as well.
Everyone was friendly. No issues there, and I really enjoyed my experiences with the employees directly. No air conditioning, in a heat wave, made the long wait for pickup exhausting. No organized lines, making it a bit of a free for all to get seen.
Good. The address for drop off in Rome by the train station was not correct and caused confusion. Imaging driving in one of the craziest places to drive in the world and not know where you are going. This is basic stuff and very, very simple to resolve by just keeping the database in order and if a change of addresses come about, notify your pending customers. It’s a simple computer program to maintain this process.
The car was downgraded with no reduction in the cost and the person told me it was the same category. I checked when I got home and it was not. I also never received the receipt by mail as promised.
Every thing was pretty great!
