Frequently Asked Questions

You mention the support plan covers one major version of GPG Mail. How often will a new major version be released?

A release of a new major version of GPG Mail will most likely coincide with a new major macOS release, but certainly not more often than that.

I have just recently upgraded to macOS Ventura, do I need a GPG Mail 7 Support Plan?

Yes, in order to use GPG Mail 7 – which is compatible with macOS Ventura – you need a GPG Mail 7 Support Plan. As a token of our appreciation, we would like to offer you a 30% upgrade discount if you already have an active GPG Mail Support Plan for a previous version.

I don't plan to upgrade my macOS to macOS Ventura, do I still need a GPG Mail 7 Support Plan?

The short answer is no, as long as you have a valid support plan for your current macOS version, you can keep using that for as long as you don't upgrade. To benefit from the latest updates and features of GPG Mail 7 however, you will need a GPG Mail 7 Support Plan.

I have many personally owned computers on which I use GPG Mail. How many support plans will I need?

The support plan is per person, so you will probably only need one. Currently the activations are restricted to 5 personally owned computers. If you are purchasing for a company, each employee needs their own support plan. When employees leave the company however, you can transfer the support plan to a different employee, by first deactivating GPG Mail Support Plan in "Mail › Preferences › GPG Mail"

I purchased a GPG Mail 7 Support Plan. How can I activate GPG Mail now?

The activation code arrives via email. To activate GPG Mail open "Mail › Preferences › GPG Mail".

Upon activation I am told that my activation code has already been used or is invalid. What is going on?

The most likely reason is that you have exceeded your 5 possible activations or that there were characters missing from the activation code.

What happens after the trial of GPG Mail expires? Will I still be able to access my encrypted emails?

Yes, you absolutely will. You will however no longer be able to encrypt/sign/verify emails and will be reminded that you are running a trial version of GPG Mail.

I'm not interested in your macOS Mail plugin. How can I uninstall only GPG Mail?

Visit our Knowledge Base with instructions on how to uninstall only GPG Mail. After removing only GPG Mail, subsequent updates of GPG Suite will not install GPG Mail again. So should you change your mind you will have to download and re-install GPG Suite from our website.

Do you offer volume discounts or discounts for education?

Yes, we do. Please get in touch with us.

What is Paddle?

Paddle is our reseller which takes care of payment processing, invoicing and VAT handling. That's also the reason why you will receive an invoice directly from Paddle after completing your purchase.

I'm not interested in the GPG Mail Support Plan. Will I still be able to get help?

Our main focus will be on our users with an active GPG Mail Support Plan. It's very likely however that some other user will help you, in case you post your discussion publicly.

Do you offer discounts for non-profit organizations or students?

Yes, we do. Please get in touch with us.

GPG Suite was released under an Open Source license in the past. Is that still the case?

GPG Suite including GPG Mail is still going to be released under an Open Source license.

Am I still allowed to compile my own version of GPG Mail / GPG Suite removing any code regarding the trial or activation?

You absolutely are, the GPL makes sure of that. You will find the source code on this website next to the download link for GPG Suite.
We would kindly like to ask you not to use our names or icons if you plan to publish a binary for others to use. Also please do not release any complete installers as that may suggest that they are official releases.

The source code is not yet on your website. Where do I find it?

We usually release the entire source code within 2 weeks of a new release. Feel free to get in touch with us.