Hi @JulieC,
Thank you for your timely post and the comprehensive information you've provided. I understand that you are experiencing some issue with your alarm going off without making any sound when the alarm tone is changed. I'm here to help you troubleshoot and find a solution together.
To assist you further, please attempt the following questions:
- Is the alarm set up on the Google Home app?
- Is the Google Home properly linked to a Google Account?
- Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
- Have you experienced any power outages in your area?
- May I know the model of your smartphone?
- What are the troubleshooting steps you've already tried? If so, which steps have you tried already?
In the meantime, you can follow and check this article: Set and manage alarms on your Google Nest speaker or display.
Please keep me posted.
Warm regards,
Jeremy.
