SmartThings 4+

In 2017 I purchased 2 multi-purpose sensors. They were great on garage doors. Once connected to the hub, it was less than 30 seconds to attach to a garage door and they did a great job of indicating the door was open when horizontal and closed when vertical. No more wondering “did the door close?”, a notification indicated closed and was part of my security system to indicate someone had opened the door. Sometime in January 2020 the app made the sensor a bi-purpose sensor only. No warning or notification! The tilt function removed! I went back to the classic app at suggestion of Samsung support (very time-consuming as I had to reset the hub and then had to completely re-add ALL sensors/lights etc... to BOTH apps!). No tilt in old app either. I attempted to connect one sensor as a contact sensor but with the rails and wheels, this was very difficult (the WHOLE reason the tilt function was so great!). Also once it was installed as a contact sensor, it only took one opening of the garage door to knock the magnet off somewhere along the path and jam the door! I’ve spent at least an hour re-doing both apps and reinstalling a sensor and still have no solution! I reluctantly give 2 stars because it was a great, simple solution for 2 years. I suppose if I buy a newer version of the multipurpose sensor it might work?!??! NOT going to keep buying sensors and I have guarantee that will even work and for how long?

Hi! The option has been removed from the Classic app. But we are constantly working on to add more features in the new app in the upcoming update. I have forwarded this review to R&D. Hope you will be seeing this feature in the upcoming update of the new app.

Fixed my issue with alarm notifications and appreciate the other improvements made with the April release. Thanks.

In most part I’m 100% in agreement with the previous review about the new Feb 2019 update. However, once I changed(Reorder) the home page, I do not have the issue with my home page resetting back to the default after I close the app & then reopen it on my iOS device. And who uses the term “Reorder” to to identify the procedure to rearrange, edit or manage the home screen? I originally thought it was for reordering of more devices. I do agree there is too much wasted space and would prefer the information being a little more condensed vs. having to scroll down the page. And, I also agree with the alerts/alarms. I’ve checked my settings numerous times, but if my iPhone is locked or if I do not have the App open, I do not receive /hear any notification from the App of a sensor being tripped. Notification can be resolved with IFTTT but would think the App itself would be able to provide that notification. I would the ability to remove a room from the home page, but have yet to find a way to do so. I do appreciate the improvements that Samsung made in an effort to improve the App and suspect there is a learning curve on my part, but I would like the user to have the capability/flexibility to manage their home screen the way the user wants it vs how Samsung thinks it should be.

Hello! We are sorry for the inconvenience caused and we will take this as feedback. Please contact us at [email protected] for the concerns regarding the SmartThings app with detailed description for assistance.

The remote to my 85” flat screen was damaged and no longer worked! At the time we were down on our finances, so no I couldn’t even afford to buy a cheap universal remote sadly! I let my 6 year old autistic son play on my iPhone and he downloaded this SmartThings App….. I had no idea what it was but, I got to playing around on it and figured out I could use the remote function by adding my tv to it! It works very well and it virtual remote is actually identical to the original remote that came with my tv when I got it! It has now become my life saver! Only down fall is , I have two iPhones , one with service and one that works on the wifi as a play phone for my kids. So when I try to bring the remote up on the play phone, it will only come on the screen IF I turn the phone off & turn it back on. If I don’t keep the screen lit so it doesn’t idle, it’ll stay on the screen. Sometimes that’s hard to pay attention to so most of the time I keep having to restart the phone and I’m not sure why it’s doing this! The play iPhone is an iPhone 11 Pro Max and my phone that I actually use is a iPhone 14 Plus! So that’s the only irritating issue I’m having with this app , other than that it’s amazing and convenient for lost , dead, or damaged remotes ! I still rated it with 4 stars.

Hi there, we apologize for the inconvenience caused. We request you to uninstall the app, reboot the mobile and reinstall the app then check if that works. If the issue still persists, then kindly share the screenshots of the errors in the app, SmartThings app version, Mobile Details(Model number and OS version) to our customer support at "https://www.samsung.com/us/support/contact/?model=smartthings&app=SmartThings&modelCode=N0060019&topic=SYM0001083". We'll get you up and running.