Acer Support Network 2024 for Entire India
ASP State Description FIRSTNAME ADDRESS CITY POSTALC EMAIL PHONE MOBILE
State ODE
acerasp.K
7,Kyd Street,Kankaria Mansion,4th Floor (Off) & olkata@c 033
WB West Bengal CMS IT Services Pvt Ltd KOLKATA 700016 9062636442
basement (TRC & Stores) msitservic 30219435
[Link]
malavika
@ghoshali
[Link];S
ervices_G
hoshal@y 0341231608
WB West Bengal Ghoshal Informatics & Techn 113, [Link](East), Rambandhu Talab Asansol 713303 [Link]
6/6459997
;computer
city_asans
ol@yahoo
.com
ginrajesh
WB West Bengal GLOBAL IT SERVICEe 10/1, CHURAMANI CHOWDHURY LANE, KHATIKTOLA Kolkatta 742101 @[Link] 8373049456 8373049456
m
45/1,KHALUIBILL MATH,1ST LANE,NEAR OMKARNATH BARDHA ascacer.b
WB West Bengal IT CAMPUS ASHRAM ATTACHAKI GALI MAN 713101 wn@gmai 7001063114 8514029840
[Link]
roymld20
10@gmail
.com,
MK Road, OPP‐ Shanti Bharati Parisad PS‐ English
WB West Bengal IT Infrastructure Malda 732101 pintu_roy 9733019740
Bazar
_mld@ya
[Link]
[Link]
ldia@gma
WB West Bengal SysTech‐Haldia AIL Khanjanchak Near Hotel Millennium Inn Durgachak Haldia 721602 NA 9434746674
[Link]
SWARASATI APTS, [Link] VIBEKANANDA NAGAR PO
WB West Bengal TECH CARE Kolkata 721101 anupam@ 9153651363 9153651363
MIDINIPUR, PS KOTWALI
techcarein
[Link]
CONTACT MATRIX AND ESCALATION LEVELS- ACER INDIA RELATIONSHIP CUSTOMER SUPPORT
Tollfree No. for commercial PCs support : 1800 11 4100 and 1800 3000 1919
Tollfree No. for Notebooks & Projector support: 1800 11 6677 and 1800 3000 2237
REGION BRANCH STATES LEVEL CONTACT PERSON DESIGNATION CONTACT NUMBER E-MAIL IDs
I Sonia Sharma Service Executive 011-30862723/00/01 [Link]@[Link]
Delhi Delhi & NCR
II Debabrat Acharya Sr. Manager-CS 9810366672 [Link]@[Link]
Himachal I Anu Walia Service Executive 0172-3029502 [Link]@[Link]
Chandigarh
Pradesh,Jamm II Sanjiv Kumar Manager-CS 8054499104 [Link]@[Link]
I Vineet Sharma Service Executive 0522-3021802 [Link]@[Link]
Lucknow Uttar Pradesh
II Vaneet Soni ACSM-CS 9336839029 [Link]@[Link]
NORTH I Girija Kishore Pandey ACSM-CS 9794832322 [Link]@[Link]
Uttrakhand Uttrakhand
II Vaneet Soni ACSM-CS 9336839029 [Link]@[Link]
Jaipur Rajasthan I & II Sharad Dubey ACSM-CS 9309018611 [Link]@[Link]
Madhya I Mahesh Sharma Service Executive 0755-3200760 [Link]@[Link]
Bhopal pradesh &
Chattisgarh II C Samaresh ACSM-CS 9826294555 samaresh.c@[Link]
Delhi NORTH III Abhijit Sarkar (Support Incharge) -North & East 9899713182 [Link]@[Link]
I Sita Sitaraman [Link] Executive 033-30073102 [Link]@[Link]
Kolkata West Bengal
II Rajesh Kumar [Link]-CS 9830703636 [Link]@[Link]
Assam, I Nirmali Burman Service Executive 0361-2344556,2344559 [Link]@[Link]
Manipur,
Guwahati
Mizoram,Naga II Naba Deka Jyoti [Link]-CS 9854092884
land,Tripura [Link]@[Link]
EAST
Jharkhand, I RR Himanshu ACSM-CS 9386850043
Patna [Link]@[Link]
Bihar
II Rajesh Kumar [Link]-CS 9830703636 [Link]@[Link]
I RajKishore Gouda ACSM-CS 9437573735 [Link]@[Link]
Bhubneshwar Orissa
II Rajesh Kumar [Link]-CS 9830703636 [Link]@[Link]
Head Office EAST III Abhijit Sarkar (Support Incharge) -North & East 9899713182 [Link]@[Link]
I V Kumaresh [Link] Executive 080-30718600 [Link]@[Link]
Bangalore Karnataka
II Jackson TJ Manager-CS 080-30718600 [Link]@[Link]
I Vinoda Jaina Service Executive 040-39156803 [Link]@[Link]
Hyderabad Andhra Pradesh C.K. Rao Manager-CS 9849422129 [Link]@[Link]
II
SOUTH
I [Link] Service Executive 044 39408700 vedhavalli.n@[Link]
Chennai Tamil Nadu
II VV Mohan Manager-CS 9840921666 [Link]@[Link]
I Blessy Anthony Service Executive 0484-4137000 [Link]@[Link]
Kochi Kerela
II Vinod Karunakaran Manager-CS 9388953030 [Link]@[Link]
Head Office SOUTH III Vinod Gaonkar (Support Incharge) -South 9342115526 [Link]@[Link]
WEST Ahmedabad Gujarat I Paresh Service Executive 079-30171305 [Link]@[Link]
II Jitender Kanneria Manager-CS 9624788999 [Link]@[Link]
I Shubha Sharma [Link] Executive 022-40738600 / 40738609 [Link]@[Link]
Mumbai Maharastra
II Pritesh Joshi Sr. Manager-CS 9819023866 [Link]@[Link]
Rest of I Swati Service Executive 020 - 41466011 [Link]@[Link]
Pune
Maharastra & II Uday Phokmare Manager-CS 9372331246 [Link]@[Link]
Madhya I Mahesh Sharma Service Executive 0755-3200760 [Link]@[Link]
Bhopal
Pradesh & II Deepak Sinha CSM-CS 7354611011 [Link]@[Link]
Head Office West III Amrish Mahajan (Support Incharge) -West 9916173715 [Link]@[Link]
Vertical Support for Projects & Service Delivery of Govt./Banking/Insurance Customers
REGION BASED OUT OF CONTACT PERSON DESIGNATION CONTACT NUMBER E-MAIL IDs
North Delhi Satish Sharma Project Manager 9871899985 [Link]@[Link]
West Mumbai Abhay Kumar Project Manager 9820055950 [Link]@[Link]
South Bangalore Santhosh Pai Project Manager 9739049364 [Link]@[Link]
National Support -Service Delivery
VERTICAL BASED OUT OF CONTACT PERSON DESIGNATION CONTACT NUMBER E-MAIL IDs
Project
Support /
Govt /
Head Office, Bangalore Vinod Gaonkar Head-Project Support 9739049297 [Link]@[Link]
Banking/
Insurance
Customers
K-12 /
Higher National Manager -K-12 & Education
Delhi Abhijit Sarkar 9899713182 [Link]@[Link]
Education & Service Providers
Pvt. Schools
SMB and
Head-Service Delivery
Corporate Head Office, Bangalore Amrish Mahajan 9916173715 [Link]@[Link]
Customer Support
Customers
CONTACT MATRIX AND ESCALATION LEVELS- ACER INDIA SERVICE DELIVERY
Toll free No. for PCs, Servers & standalone TFT monitors support : 1800 11 4100
Toll free No. for Notebooks, Tablet , Smart Phone & Projector support: 1800 11 6677
Web call Logging URL : [Link] --> Support --> Repairs
Contact Matrix Escalation Level- I
Consumer , Commercial (Govt and Pvt) Corporate & Enterprises
CONTACT PERSON CONTACT CONTACT Contact Name, Number
REGION LOCATION STATES NUMBER E-MAIL ID SUPPORT MANAGER NUMBER E-MAIL ID E Mail ID
Delhi Delhi & Upender Singh 011 - 33148814 [Link]@[Link] Vikas Sharma 96200 42865 [Link]@[Link]
NCRHP,J&K,
Chandigarh Punjab, Haryana Sanjiv Kumar 80544 99104 [Link]@[Link]
NORTH Bhopal MP Deepak Sinha 7354611011 [Link]@[Link]
Jaipur Rajasthan Neeraj Andley 98289 12585 [Link]@[Link]
Deepak Sinha
9893123609 7354611011
Lucknow UP & Uttrakhand Girish Vy as 05222984644 [Link]@[Link] Girija Kishore Pandey 7080007377 [Link]@[Link] [Link]@ac [Link]
Kolkata West Bengal RajKishore Gouda 94375 73735 [Link]@[Link]
Patna Bihar RajKishore Gouda 94375 73735 [Link]@[Link]
EAST Bhubaneswar Orissa [Link]@[Link] RajKishore Gouda 94375 73735 [Link]@[Link]
Ranchi Jharkhand Debjyoti Sanyal 98364 66415 Debjy [Link]@[Link]
Debjyoti Sanyal
Raipur Chattisgarh Debjyoti Sanyal 98364 66415 [Link]@ac [Link] 98364 66415
Guwahati North East Sita Sitaraman 033 - 4427 2400 Debjyoti Sanyal 98364 66415 [Link]@ac [Link] [Link]@ac [Link]
Bangalore Karnataka Suresh Kumar 99001 08007 [Link]@[Link] Suresh Kumar 99001 08007 [Link]@[Link]
Kochi Kerala Shijin Augustus 9072331557 [Link]@[Link] TJ Jackson 96201 35456 [Link]@[Link]
South Vinod Karunakaran
Hyderabad AP & Telangana Rajasekhar Kasarla 97019 03133 [Link]@acer.c om Rajasekhar Kasarla 97019 03133 [Link]@acer.c om
97452 03088
Chennai Tamil Nadu C Prabakaran 89399 63457 prabakaran.c@[Link] TJ Jackson 96201 35456 [Link]@[Link] [Link]@ac [Link]
Ahmedabad Gujarat Aarti Deshpande 022 - 71612000 [Link]@[Link] Dhawal Mehta 9624085000 [Link]@[Link]
Mumbai- Consumer Maharashtra Aarti Deshpande 022 - 71612000 [Link]@acer.c om Suresh Sapkal 9421894606 [Link]@[Link]
W EST Mumbai - Commercial Maharashtra Aarti Deshpande 022 - 71612000 [Link]@acer.c om Abhay Kumar 98200 55950 [Link]@acer.c om
Uday Phokmare
Pune Rest of MH & 93723 31246
GOA Mahesh Sharma 93003 27079 [Link]@[Link] Abhay Kumar 98200 55950 [Link]@acer.c om [Link]@acer.c om
Escalation Level-II Regional Manager Technical Manager
CONTACT CONTACT
Region Name NUMBER E-MAIL IDs Name NUMBER E-MAIL IDs
North Rajesh Kumar 98307 03636 [Link]@[Link] Amit Sharma 95600 98967 [Link]@[Link]
East Praveen Bisht 99101 00474 [Link]@[Link] Koustav Mallik 9831481033 [Link]@[Link]
South Vinod Karunakaran 97452 03088 v [Link]@[Link] Rozario I 81440 50222 Rozario.I@[Link]
W est Jitender Kaneria 96247 88999 [Link]@[Link] Animesh Prasad 99301 35376 [Link]@[Link]
Escalation Acer Head Office
Consumer & Commercial
E-MAIL IDs
Level Name CONTACT NUMBER Priy [Link]@[Link]
Level 1 Priy anka Roy 080 40508700
Level 2 V V Mohan 98409 21666 [Link]@ac [Link]
Corporate and Enterprises
Level 2 Pritesh Joshi 9819023866 [Link]@[Link]
Level 3 Amrish All Segment [Link]@[Link]
Mahajan 080 40708700
Escalation Matrix for Acer Desktop complaint registration
Vendor Name and Address : M/s Softronix Digital Pvt. Ltd
(Supplier of Acer) 299/1Gaulkhed Road
Near Shivam Restaurant
Shegaon
Dist:-Buldhana
444203
Contact Persons: Mr. Mukkadar Shah
Mobile : 08380025155
Mr. Lalit Chandak
Director
Mob: 9422941516
lalit@[Link]
Acer Toll Free No: 1-800-11-4100
(Monday to Saturday 10:00 AM to 7:00
PM
Acer email ID: [Link]@[Link]
For Softronix Digital Pvt. Ltd.
Lalit Chandak
(Director)
Government of India
Form GST REG-06
[See Rule 10(1)]
Registration Certificate
Registration Number : 27AAYCS0712Q1ZK
1. Legal Name SOFTRONIX DIGITAL PRIVATE LIMITED
2. Trade Name, if any SOFTRONIX DIGITAL PRIVATE LIMITED
3. Constitution of Business Private Limited Company
4. Address of Principal Place of NEAR SHIVAM BAR, 229/11, GAULKHED ROAD,
Business GAULKHED ROAD, SHEGAON, Buldhana, Maharashtra,
444203
5. Date of Liability 01/07/2017
6. Period of Validity From 01/07/2017 To NA
7. Type of Registration Regular
8. Particulars of Approving Authority
Signature
Signature Not Verified
Digitally signed by DS GOODS
AND SERVICES TAX NETWORK 1
Date: 2018.07.19 [Link] IST
Name
Designation
Jurisdictional Office
9. Date of issue of Certificate 19/07/2018
Note: The registration certificate is required to be prominently displayed at all places of business in the State.
This is a system generated digitally signed Registration Certificate issued based on the deemed approval of application on 01/07/2017 .
Annexure A
GSTIN 27AAYCS0712Q1ZK
Legal Name SOFTRONIX DIGITAL PRIVATE LIMITED
Trade Name, if any SOFTRONIX DIGITAL PRIVATE LIMITED
Details of Additional Places of Business
Total Number of Additional Places of Business in the State 0
Annexure B
GSTIN 27AAYCS0712Q1ZK
Legal Name SOFTRONIX DIGITAL PRIVATE LIMITED
Trade Name, if any SOFTRONIX DIGITAL PRIVATE LIMITED
Details of Managing / Whole-time Directors and Key Managerial Persons
1 Name LALIT JUGALKISHOR CHANDAK
Designation/Status DIRECTOR
Resident of State Maharashtra
2 Name DILIP KAMALKISHOR RATHI
Designation/Status DIRECTOR
Resident of State Maharashtra
